JetBlue Customer Service Issues

Subject: Disappointing Flight Experience with JetBlue - Compensation Request To Whom It May Concern, I am a loyal JetBlue customer (TrueBlue [redacted]) who recently had a disheartening experience with your airline. On July 16th, I encountered multiple delays with my flight #[redacted] to San Juan, with a connection to Vieques. Despite the initial departure time of 11:30pm changing several times, the flight was eventually canceled at 3:30am. I faced challenges rebooking on another carrier due to the sudden cancellation and lack of timely information. After enduring a sleepless night at the airport, I finally secured a seat on a 9am flight that was also delayed, causing further disruptions to my travel plans. The lack of communication and prolonged delays were frustrating and resulted in additional expenses for me. I believe JetBlue should take responsibility for the inconveniences I experienced and I am requesting appropriate compensation or credit. I look forward to your prompt response within two weeks to address this matter. Sincerely, A.C. Puccino TrueBlue Member: [redacted]

On September 16, [redacted], I encountered an issue traveling from Boston Logan Airport to Aruba with Jet Blue Airlines. I had packed $[redacted].00 worth of frozen USDA-stamped meat in a cooler, for which I had paid $40.00 online. Upon checking in my luggage, an agent brought me back to the counter after noticing the meat. Two supervisors explained that I couldn't bring the meat over international waters. They gave me two options: risk carrying it and possibly missing my flight if discovered, or have someone pick it up by 7:00AM. I called a friend's husband, who managed to retrieve it in time despite the early hour and traffic. Despite my frequent trips to Aruba with frozen meat, this was the first time facing such an issue. I seek clarity for my upcoming trip on April 20, [redacted] - can I transport frozen meats across international waters?

I experienced a frustrating situation with JetBlue recently. Despite multiple emails notifying me of flight time changes, my flight was eventually canceled after a long wait at the airport due to weather. As someone with MS, the lack of assistance and empathy from the airline staff was disheartening. After being stranded, I had to find accommodation in a less-than-ideal hotel with my child. I was assured a full refund for both the flights and hotel stay. However, even on a clear day, my flight schedule continued to fluctuate unnecessarily. It has been a stressful experience, especially compared to my usual positive experiences with Southwest Airlines. I hope JetBlue will honor their promises, as otherwise, I will not be considering them for future travel and will not recommend them to others. I have already submitted documentation for the $95 hotel cost and await the refund for both our flights.

My husband and I had booked a trip with Thomas Cook from Manchester to New York to Las Vegas and back to Manchester. Thomas Cook has canceled the flight from Manchester to JFK and from Vegas to Manchester. I need to know if our internal flight is still available. Please contact me as soon as possible as my daughter is also booked on this flight separately, and we have already paid for the booking and hotel in Vegas. Thank you. -Nicola Loach Contact number [redacted]

After a family vacation in Orlando, our journey home was disrupted due to a delay on our connecting flight in JFK. Consequently, we missed our next flight to Worcester, MA. A JetBlue agent suggested we stay overnight and depart to Boston, MA at 6 am or wait until the next evening to go back to Worcester. Neither option suited us, so we arranged for a family member to drive to JFK to pick us up and take us home that morning. I am seeking compensation for the missed flight on 10/10/19 from Orlando to JFK, flight number [redacted] connecting to flight [redacted], bound for Worcester, MA. The reservation is in the name of Carolyn Tavares for four passengers with CONFIRMATION Number AUPBMW.

I was on a flight with my sister on October 13, [redacted], from Orlando, FL, to New York, JFK, and I need to address a concerning incident. The situation seemed like a potential lawsuit waiting to happen, and it raised significant safety concerns that need immediate attention. I urge you to prioritize investigating and improving safety measures to prevent such incidents in the future. The event, which occurred yesterday, left me emotionally shaken with ongoing distress. The chaos upon landing was alarming, with a man forcefully elbowing a woman who was trying to pass by, leading to a distressing altercation with profanity. My sister and I were deeply disturbed by the experience. I hope you take my feedback seriously and consider the legal and monetary implications as a necessary way to enforce safety measures effectively. Your prompt action is crucial to prevent any further incidents and ensure passenger safety.

I need help with my client's situation. He had bookings for flights [redacted] on 9/20 and [redacted] on 9/24, a roundtrip from Orlando to Cancun with a group of 26 people. Unfortunately, he was denied boarding in Orlando due to a passport issue. After multiple discussions with JetBlue staff, he received a refund for his flight. To reach Cancun, he had to buy new tickets with American Airlines, with layovers in Miami. Surprisingly, his passport was accepted by American and TSA, as well as in Cancun, despite a minor issue with the cover. The situation was frustrating, especially given the treatment by JetBlue employees and the added expense of traveling separately. I believe a credit for the price difference between the JetBlue and American flights would be a fair resolution.

I have been waiting for a flight refund for six weeks now. Despite calling five times, I have yet to receive my promised refund. In my latest call, I was informed that the money was taken from the "travel bank," which shouldn't have happened. Although I was advised to wait 7 to 10 days, it has now been two weeks with no refund. Can you please expedite this process and help me get my money back promptly? Thank you for your attention to this matter.

I wanted to share an amazing experience we had with JetBlue while traveling from Denver to Orlando. Due to our mistake, our luggage got left in Denver, but the JetBlue team in Orlando went above and beyond to help us. They located our bags, arranged for them to be flown to Orlando the same day, and provided us with exceptional service. Despite United not offering any assistance, JetBlue staff, especially in the Orlando office, made us feel welcome and swiftly resolved our issue. Our flight confirmation for this incident was GAVWZN on October 12th, [redacted]. Although I lost the list of names I had from the office, I remember they mentioned their supervisor was Roberto, and the team consisted of six women and one man. I am truly grateful for their outstanding efforts. I was able to show my appreciation with some doughnuts, but it doesn't seem like enough to thank them for their dedication. JetBlue should be proud of such fantastic employees. If any of them ever visit Vernal, Utah, they are welcome to stay with us. Thank you, JetBlue, for the exceptional care and support. Gratefully, Derk and Alicen Hatch.

During my stay in Florida last October, I was involved in a dog attack leading to multiple facial reconstruction procedures over the past year. I was granted a $[redacted] Travel Credit on November 4, [redacted], but due to the surgeries, I cannot use it before it expires on 11/4/19. I have a letter from my surgeon, Dr. Steven Rotter of Forefront Dermatology, dated 10/11/19, requesting a 3-month extension for travel after my facial surgeries are complete. How do I go about submitting this medical letter and requesting the travel extension? My email is [redacted] and my phone number is [redacted]. Thank you for your help and consideration with this matter.

On October 15, [redacted], my husband, W.L.A., and I were returning on a JetBlue flight from Boston to Nashville. His confirmation code was ZKKNQT. At the airport, he printed his ticket at the kiosk but didn't receive Pre Check. Both of us hold Global Entry cards, previously granted Pre Check on our Nashville to Boston flight. Due to my husband's previous injuries, he has difficulty standing for long durations, necessitating Pre Check. Despite our explanation at the main desk, the JetBlue staff couldn't update his ticket. We typically don't bring our Global Entry cards for domestic flights as prior Pre Check was sufficient. Consequently, he endured a 45-minute wait in the regular security line, almost missing the flight. This experience was uncomfortable and inconvenient. JetBlue is our preferred airline for trips to Boston, historically providing pleasant flights. We trust this issue will be rectified promptly to avoid such situations in the future, given our Global Entry status.

During my flights yesterday, I experienced several issues. The flight from PUJ to FLL was delayed, and the aircraft's interior was unclean. On the FLL to SFO flight, the snack service was slow, WiFi was not working, the entertainment app was outdated, leading me to purchase headphones, which were given with a delay. I also requested a pen which was unavailable. Upon arriving at SFO, I discovered my checked bag was handled roughly, causing a bottle of rum to break and damage my belongings. I am seeking a full or partial refund for the inconvenience and do not wish to receive credit, as I do not intend to fly with JetBlue in the future.

I represent Mental Health Global Network and would like to discuss opportunities to provide mental health training for your airline and airport employees. Our company specializes in improving wellness through services like Mental Health First Aid Training. This course teaches participants how to assist individuals in mental health crises, such as panic attacks, manic episodes, claustrophobia, and suicidal thoughts. We believe this training can enhance safety for both passengers and staff based on research about mental health incidents in air travel settings. Please reach out at [redacted] or [redacted] to explore this further.

Hello, my name is Angela Reid-Magee. During a flight in July [redacted] from Las Vegas to Long Beach, I experienced a medical emergency when my head hit the window due to turbulence while sleeping. I was diagnosed with an eye stroke and have since undergone treatment by various specialists including an ophthalmologist, cardiologist, neurologist, podiatrist, chiropractor, and oral surgeon. The incident has resulted in memory loss, challenges with orientation, and difficulty with daily tasks. I rely on medical insurance transportation to attend appointments and have limited independence. My daughter now cares for me full-time, assisting with daily activities and outings. I face ongoing struggles with cognitive function and vision, using supplements to support my eye health. Despite these challenges, I am working towards regaining a sense of normalcy in my life. I am open to communication via email after 11:00 am PST, using my smartphone for accessibility. Thank you, Angela.

I have been attempting to book a flight on jetblue.com for more than 20 minutes. I'm currently facing an issue on the checked bags screen. A message is displayed, indicating that changes to the booking cannot be made at this time. It advises me to proceed with the purchase and make alterations in the Manage Flights section or start a new search. The message suggests using the browser's forward button to reach the Payment page, but I am unable to progress. I am concerned about losing the selected flight and seats. What steps should I take to resolve this?

I made a reservation on October 8, [redacted] for a round trip flight from Boston Logan to Cleveland, Ohio departing at 7 am on December 24th and returning on December 29th. I used Flight Hub and was expecting an email confirmation, but I only have a Jet Blue confirmation number SFEOJM for seat 6B. I'm Lynn V. Bates, and I'm trying to make sure I'm booked on this flight. I'm not very good with computers and just want to visit my grandchildren in Ohio. Thank you and God bless.

I noticed a $15 charge on my Visa statement from JetBlue dated 10/14/[redacted]. I cannot recall this transaction. I believe it might be related to voluntarily checking my bag at the gate due to full cabin storage during my flight from SFO to JFK as Amy F. The statement lists the charge as "Jetblue [redacted][redacted]." I was surprised my bag was in the luggage claim instead of at the gate as I anticipated. If the charge is for luggage, I kindly request a $15 refund. If the charge is for a different service like food, kindly provide details to help me remember. Thank you.

Flight 66 departure from Albuquerque on December 2 (VHAKIP) was first delayed and then ultimately cancelled after waiting for repairs for over 4 hours. We were not informed of the cancellation until at least 4 hours of waiting in the lobby. I have receipts for the cab back to the hotel (approximately $55) and the room was booked at the Marriott using 16,[redacted] of my wife's points. I would like to be credited for these expenses. Although the room was booked using points, it would have cost over $[redacted] without using points. How can I go about getting refunded for these expenses? Thank you.

I flew on Flight [redacted] on December 1 with confirmation code WBEYRE. The flight was booked in August, and I was assigned seat 18C with my significant other in 18D. When I printed our boarding passes, I saw I was moved to 34C and my partner to 23C, which was unacceptable. After contacting customer service, I was reassigned to 11B but still not near my partner. At the airport, I discovered another couple had taken our original seats due to a last-minute change, and the flight was full, so we couldn't be moved back. As a loyal True Blue member, I'm disappointed by this experience and seek an explanation for why rebooked passengers get priority over assigned seats. I hope to receive compensation for this inconvenience and prevent a similar situation in the future. Thank you for addressing this issue. Regards, C. R. & N. T.

My husband and I traveled on November 24 on flight [redacted] from Fort Lauderdale to Las Vegas. I am currently battling cancer, so I must be extra cautious about germs. I brought sanitizing wipes to clean our seats, and was horrified by what they revealed. I placed the used wipes in a plastic bag which I can provide upon request. Both seats were extremely dirty with visible food particles, making us feel very uncomfortable and worried about hygiene during our journey. I am hoping for some form of compensation to address this issue.