Jagex Ltd. Customer Service Issues

Hello, I am writing to address a concerning issue regarding my OSRS account being compromised. I have been a fan of OSRS since my childhood and last year around January, I created a new account. However, after taking a break and attempting to log back in recently, I discovered that my account had been accused of engaging in activities like macrobing, which I am completely unfamiliar with. I value the time and effort I have dedicated to this account, and having to start over is quite frustrating. Despite not playing during the summer months, I was shocked to find accusations of hacking dated June 22, which I assure you was not me. I am eager to regain access to my account under the username kara282828, associated with the email [redacted] Thank you for your attention to this matter. Best regards, Kara Crocker

I was trying to log into my Runescape account using my password "lukechilders" when I remembered it. I struggled to get past the old school authenticator asking for a 6-digit code. I found emails like [redacted] or gmail.com related to this but had trouble setting up Google Authenticator and Authyy. After multiple failed attempts, I'll have to wait an hour to try again. I created a new Runescape account named "go2 hell [redacted]," possibly for my brother Luke Childers in Washington while I'm in Davenport, Iowa. I want to access the Runescape account I purchased on eBay. My username is "random hobo" with passwords "childers5000" or "luke childers". My email [redacted] has the password "dbcooper7." I also have a Facebook account under [redacted] with the password "dbcooper10." My phone number is [redacted]9, and I have a membership on "go2 he'll [redacted]" with the password "dbcooper7." I miss playing on my Runescape account "random hobo" on Runescape 3.

My primary RuneScape account was permanently banned, despite investing a significant amount into it, due to alleged "macroing" on Old School RuneScape, a game I do not even play. I exclusively play RuneScape 3. Attempts to recover the account have been unsuccessful as it is deemed non-appealable. Creating a new account resulted in yet another temporary ban by Jagex, accusing me of botting in Old School RS once more, even though I do not participate in that version of the game. I find it frustrating to have spent money only to be banned without sufficient evidence. Both bans were attributed to a Jagex moderator. I am seeking a prompt resolution to this matter, or I will escalate it further, including disputing all transactions with Jagex.

I am requesting a refund as I have encountered the need to redo numerous quests in the game despite being a paying member. After reviewing the terms and conditions, I am seeking a refund for all the money I have spent on membership. The situation appears misleading, especially in light of the ongoing legal matters Jagex is facing. I have consulted lawyers who advise that this situation could be a basis for legal action. I am willing to pursue this matter further if necessary. I expect a response within a week, and I have already taken steps in anticipation of potential legal action.

I am being prompted for a 6-digit code on Old School RuneScape. Eric is the individual from whom I obtained the account. He mentioned a moderator would address my account, but I never received any updates despite emailing him multiple times. Suddenly, I was logged out and now I am stuck. I am unsure which email Eric used for the registered email. I would appreciate it if he could link the registered email to mine. The registered email seems to be his, which is frustrating. The email I have is [redacted], but I cannot recall the password. I used to sign in with "hatfield 4" and my password, yet now I am unable to access my account settings. I have already contacted a moderator through my other account "go2 hell [redacted]" to disable the authenticator, but that did not resolve the issue. I paid $[redacted] for this RuneScape account, and Eric did not provide me with all the necessary information. I am determined to regain access to my account as I have achieved [redacted] magic level. Thank you.

I am Madison Z. I am extremely upset today, November 30th, [redacted]. Someone charged nearly $[redacted] on my credit card without my authorization. Despite four attempts to contact them, my credit card company allowed the transaction. The last four digits of my credit card are [redacted]. I do not have a phone number to reach out to you. I am very frustrated that fraudulent charges were made on my account. The credit card has now been canceled. Please text or call me at [redacted] immediately. I expect a detailed message regarding the return of my money. I am appalled that this unauthorized payment went through without any alerts from my credit card company. Kindly contact me as soon as possible regarding these fraudulent transactions. Thank you.

I'm Madison Z., and someone charged nearly $[redacted] on my credit card ending in [redacted] without my permission. I've authorized an investigation by submitting an affidavit, but I urgently need a refund. Please reach out to me at [redacted] or via email at [redacted] I am extremely frustrated and expect a prompt response. I request a call no later than December 2nd, [redacted], to address this issue and return my funds. This unauthorized transaction is a case of fraud, and I am perplexed as to how my credit card details were obtained. Kindly contact me at your earliest convenience through a call, text, or email, as resolving this matter promptly is crucial to me. Thank you.

To the Jagex employee, I am reaching out regarding my Runescape account, 'purevoetbal2', where my in-game name was 'compromising' and my registered email was [redacted] Recently, I have been unable to access this account, and it seems to have been compromised, possibly hacked. I received an email on May 2nd (I have a screenshot) requesting an email change which wasn't initiated by me. I have consistently played from the same IP address using the nickname 'purevoetbal2' with the password 'steenhuize988'. It appears someone altered both my password and email address a few months back. I apologize for any language errors as English is not my native tongue. This situation is quite distressing. If you require additional details, please let me know. Thank you.

My account got banned today for allegedly using 3rd party macro bot software. The only additional software I use is Runelite to play osrs with better performance and customization. I have never used any macro bot software on my account. During quarantine, I have been playing daily for 8-14 hours. I already appealed the ban, but I have not received any response yet. I would really appreciate any help in resolving this issue. -Thao

Hello, I am a player of osrs and have been dealing with a permanent mute on my account since [redacted]. I attempted to appeal this mute by explaining that I have changed significantly since then. Unfortunately, my appeal was rejected. In the past, I was not very engaged with the game, but over the last year, I have developed a strong passion for it and have delved deeply into its challenges and rewards. However, my gaming experience is severely limited without the ability to communicate with fellow players - whether for trade purposes or teaming up for boss battles, which I really desire to do. I assure you that I am committed to playing the game responsibly, without engaging in scams or using inappropriate language. I am so confident in my ability to uphold this promise that I am willing to accept a permanent ban if I fail to do so. I kindly ask for a reconsideration of the mute on my account. I truly miss the interaction with other players and starting over would be disheartening given how far I have come with my account. Thank you for your time, Jake, also known as Bulk 88 afi.

It has been years since I last played Runescape. I remembered my password, but my account got banned for macroing, which I never did. I always followed the rules. I am eager to return to my main account, but without a username or password, I cannot access it. The account name is "funnyiceman" (icey72601), and the email used to be [redacted] I had to change the email as I couldn't access it anymore. The name on the account was Matthew Clark. I hope to regain access to my account with all the stats and progress intact.

Hello, I require urgent assistance with my eBay RuneScape account. There seems to be an issue with logging in as the account is stuck on a 6-digit code. Eric claims I never received a package, causing this disruption. I have not been able to access the Runescape website for weeks because of this. Please email me at wildzapdos2[at]gmail.com promptly to resolve this matter. My username is Hatfield4, and my password is childers5000. Eric is no longer associated with this account, and I am unsure if the registered email has been updated to wildzapdos2[at]gmail.com. I, Dylan Samuel Childers, am the rightful owner of this account, having paid around $[redacted]-$[redacted] for it on eBay. The account holds sentimental value to me, and its inaccessibility has been distressing, especially during my battle with cancer. Your prompt assistance is crucial; otherwise, I will have to escalate this matter further.

I used to play Gueritol a long time ago and was a member with high levels in mining that I enjoyed. After a break, I tried to log in to play with my kid only to find my account was banned for botting. The process to resolve this was unclear and frustrating, leading me to give up. Later, when I attempted to log in again, my account was locked due to multiple incorrect login attempts. The waiting period was frustrating after already waiting over a decade to return to the game. I ask for a clear resolution without unnecessary hoops to jump through. Thank you.

Good evening, my account, "amanita 3," was disabled for allegedly selling gold in the real world. I did not do that. My account had 44 million in the bank, and I had items to work on things. I upgrade the account when I have free time. I would like assistance because I did not commit this mistake. Maybe someone hacked into my account. My account had around [redacted] skills. This March and April, I worked on making it look nice and learning about "cox." I want to start over, but it's not fair to be penalized for something I didn't do. I appreciate your help. Thank you.

Hello, community members! I need assistance regarding a ban that was imposed on me on April 22 for alleged real-world trading. Despite my efforts to appeal the decision, it was not successful. I want to emphasize that I have never engaged in selling any in-game currency. I play this game solely for enjoyment and have only participated in two trades during my gameplay. One was a split with a friend from an Armadyl drop, which I have photographic evidence of. Additionally, the next day, my friend lent me a shield for another Armadyl session, which I later sold and returned the proceeds to him. I kindly request a thorough review of my account to validate that I have not violated any rules. I have put significant time and effort into this game, and I hope my situation can be reevaluated objectively. I have attached a photo of the Armadyl drop incident for your reference. Thank you for your attention.

Hello community, I am seeking assistance due to an unfair ban I received on April 22 for alleged real-world trading. Despite appealing the decision, my request was disregarded. I can prove that I have never engaged in selling game currency. I am passionate about this game and play purely for enjoyment. Throughout my gameplay, I have only been involved in two trades. One instance was when I received a drop in armadyl, which I have photographic evidence of, and shared the loot with a friend. The next day, the same friend loaned me a shield for an armadyl run, which I later sold and promptly returned the funds to him. I urge the team to thoroughly review my account activity to verify that all my hard-earned in-game currency has been rightfully earned. I have invested numerous hours into this game and sincerely request a fair review of my case. Your attention to this matter would be greatly valued. Enclosed is the photo of the armadyl drop and the trade with the involved party for your reference.

I believe my account has been unfairly banned. I have been experiencing difficulties logging in for about a week, as the game kept rejecting my password on the login page. I found it peculiar because I was certain the password was correct. Strangely, the same password worked fine on runescape.com but not in the game. To bypass this issue, I began using my linked Google account to access the game, which worked several times over the week. However, when I attempted to log in today, I was informed that my account had been banned for alleged macroing, a violation I have never committed in my 10 years of playing. The ban is irreversible, leaving me without the chance to appeal this unjust decision. I value my account and the game too much to engage in any illicit activities. I am deeply disappointed by this turn of events and hope for a fair review of my account.

Hello to the team that day by day is demoralizing Venezuelans who depend a lot on this game! It's sad to see how a big company with a huge player population can act as some kind of punisher for "breaking their rules" when they know that players do it for a reason. Every Venezuelan plays to earn, to make money, to eat, and you and your stupid rules set all that aside just to enforce your crappy rules. Let me tell you that the Venezuelan population is significant in the game, without them, it wouldn't be the same. Don't miss the opportunity to be something more, to establish rules that help players to thrive. Nobody here plays because your game is good or for recreation, your game is monotonous and boring, yet we spend all year here day and night just to eat well... Do you understand? JUST TO EAT. Personally, I've been banned 5 times for gold farming, and I say it with dignity, it's not a crime to sell to eat. Venezuelans play for that simple reason, for that we play, every day hoping to never be caught by those silly rules that don't benefit anyone, especially you since your game is what it is because of us Venezuelans. Everyone knows why we play, and I don't think you are the exception yet you proceed with your abuse and arbitrariness towards us. You are foolish, idiots, and stupid. Thank you for making me lose a big part of my life and my time.

Dear Support Team, I am reaching out regarding the recent ban placed on my account for alleged real-world trading. I would like to express that this ban has come as a surprise to me as I seldom access my account, mainly using it to relive nostalgic moments from my childhood playing the old version of RuneScape. I can assure you that I have not engaged in any form of real-world trading within the game or violated any other rules. It is possible that my account was compromised by a hacker, even though I consistently had my Authenticator enabled. Recently, I disabled it to set it up on my new phone, which might have left my account vulnerable. If someone else accessed my account and engaged in activities against the game's rules, I am unable to provide evidence of hacking at this time. Should you decide not to overturn the ban, I will accept the outcome, apologizing for any unintended rule violations. Thank you for your attention. Sincerely, Maksym M.

My account was compromised and subsequently banned for Macroing because the hacker deliberately tried to get the account in trouble. Despite clear indications of a different IP address, Jagex's recovery system claimed the account was not compromised. I invested a significant amount of money into the game, not as an excuse for my actions, but as a reason to highlight the absurdity of me engaging in macro activities. The hacker's intent to get the account banned was evident by the continuous offenses following a temporary ban. The theft of over a billion GP adds to the severity of the situation. Despite months passing, I have had no luck contacting a representative or obtaining any updates on my account. This forum is my final attempt at seeking help. Thank you for your attention.