Jagex Ltd. Customer Service Issues

RSN: Vineegar Hello, I apologize for the inconvenience, but I have been waiting for a response for three days and I am struggling to find someone to contact regarding my situation. I received a permanent ban for "Major Macroing," even though I have not used any bots since my last temporary ban. I value my account greatly and find it unfair that I received an unappealable offense from a moderator. I have tried reaching out on Twitter and the official site as well. I appreciate your assistance whenever you are able to respond. Thank you.

Dear Mister Jagex, I have created a quest idea called "Chambers of Xeric Quest" that I hope you consider adding to the game. The quest involves helping Shayzien warriors recover their stolen Dragon Warhammer from the Lizardman Shaman. To start the quest, players will need to speak to Captain Ginea, who will explain the situation and ask for specific items to continue. The quest will lead players to the Chambers of Xeric where they must craft a Lizardman costume, infiltrate the Lizardman temple, and face challenges to retrieve the stolen hammer. The quest culminates in a battle with the Olm boss to reclaim the second hammer. The quest requires 60 Attack, 60 Thieving, 30 Crafting, [redacted]% Shayzien favor, and a high combat level to complete. Players will receive a Dragon Warhammer, skill experience, and access to the raid Chambers of Xeric upon completion. Thank you for considering our idea for a new quest. Sincerely, Imperio_13 and OSRSMaiker13

Hello, I am reaching out regarding an issue with www.runescape.com. I purchased a Runescape account on www.ebay.com for $[redacted].00 from a seller named Eric. I am having trouble logging in as the account owner. I recently received a picture from Eric with some Gmail information. However, when I tried using the information provided in the picture, I discovered that the password has been changed 10 months ago. I have been attempting to access my Runescape account with my known username Hatfield4 and password childers5000, which I later changed to greenchair1123. Despite my efforts, I have been unsuccessful in logging in. Eric mentioned that the account may get locked and communication through email has not yielded any response. This Runescape account, "go2hell333," holds sentimental value as it has been my main account that I cherish. I have faced similar issues with another account, hatfield4, where the password has an 11-letter word. It has been a while since I accessed these accounts, and I am seeking assistance to regain access. Any help would be greatly appreciated. Thank you. Dylan Childers

I have a RuneScape account created via Google Play services a month ago. Initially linked to my Gmail and played on my phone. Recently tried to access it on the desktop version but couldn't log in, prompting me to start a new account despite having my existing one on my phone. Attempts to change email and password failed, leading me to unlink my Gmail, but changing the email remained impossible causing login issues on my phone as well. After resyncing, it won't let me into my original CharlyPlaza account. Looking for assistance.

Hello! Unfortunately, my Runescape account was hacked recently for a couple of days. When I managed to log back in, I found myself in a different location on the map and noticed that some items were missing. Despite reaching out to Runescape support multiple times during the incident, the situation persisted. After I changed my password successfully and gained access to my account again, I was unexpectedly banned the following day for alleged "macroing." As a new user who only created the account five days ago, I am unfamiliar with what "macroing" entails. Research indicated that it involves botting, a practice I have never engaged in or accessed any related websites. It's evident that the hacker utilized such tools on my account. Kindly reconsider the ban on my account, as I have been penalized for actions carried out by an unauthorized individual while they had control of my account. Thank you for your attention to this matter.

Back in 2[redacted], I used to play Runescape religiously under the username Doug. My email was [redacted], but I no longer have access to it. Unfortunately, I can't recall which debit card was used for the membership. The account is still there, and although I had a bank pin, I can't seem to access it. I'm unsure if someone else is using it. There is a friend on the friends list who inspired me to play, but unfortunately, they're no longer around. It would mean a lot to me to regain access for nostalgic reasons. Although I have a new account, getting back to the old one would be amazing.

Back in ****-****, at the beginning of ****, I used to play RuneScape daily. My username was Doug, and I had an email address at *****@***.com. I no longer have access to that email, and I am unsure about the debit card used for the membership. I believe the account is still active as per my recent check. There's a bank pin, but with only a few pin combinations, I can't access it. It would be wonderful to regain access as it holds sentimental value with a friend who introduced me to RuneScape, though both are no longer around. I have a new account but would love to reclaim the old one. I can provide the billing address. Please reach out via email for further details. I kindly request Jagex to help me regain access to my original account and update the email linked to it.

Upon logging into Runescape today, I was shocked to discover that my account had been disabled due to a "Macroing Major" offense, resulting in a permanent ban. Despite using Runelite, a widely trusted tool, I was accused of unfair play with no option for appeal. I am confused about the allegations since I do not engage in any form of cheating. Oddly, my brother mentioned that my account was active while I was away, indicating a possible security breach. Surprisingly, my account is safeguarded by 2-factor authentication on both Runescape and Yahoo. I am frustrated by the lack of contact options with Jagex as their email support is unavailable. This situation is particularly disheartening as I recently renewed my membership just a few days ago.

I have been unfairly banned from my account after almost 15 loyal years. Despite the ban being linked to oldschool, I only play rs3 consistently and have never engaged in cheating activities. Recently, I suspected a hacking attempt and promptly changed my password. Regrettably, I find myself banned shortly after. My account, "enix reign," is a long-standing paying membership, and I am disheartened by the situation as I enjoy playing the game daily. Please assist me in recovering access to my account.

My Runescape name is Enix Reign. Today, I received a permanent ban for macroing on Old School, which is puzzling to me since I do not play Old School; I am an avid RS3 player. This account has been with me for nearly 15 years, and I have diligently worked on achieving high stats and multiple maxed skills. Recently, I have been participating in the Lumbridge Beach event for over a week. If there is a way to look into my account further, I am confident that you will not find any evidence of cheating. I deeply cherish this game, having been a loyal paying member for many years, and it would be disheartening to be unable to play it anymore. Kindly consider reviewing my account and possibly lifting the ban, as there has been no cheating on my part, especially in Old School where I do not even engage in gameplay.

Dear Community, I am Joel C., and I recently experienced a distressing situation when I fell victim to a scam involving a player named "Mr Nein" on July 22, [redacted], at approximately 1 am (GMT). Initially, the player tricked me into buying items for him at inflated prices under the guise of helping with buy limits on the GE. As the scam progressed, he convinced me to purchase a significant quantity of a specific item without reimbursing me. Subsequently, he requested inappropriate actions like adding him on social media and sending a photo with a particular message. Realizing my error in trusting the player, I attempted to retrieve my funds, but he evaded responsibility and shared offensive images instead. I urge for appropriate action to be taken against this player to prevent further deceitful behavior on the platform. I can provide screenshots of the interactions for your review upon request. Best Regards, Joel C.

Hello, I go by the in-game name Lee Hn, and today I received a permanent ban for alleged macroing. I want to clarify that I have not used any cheating programs or bots to benefit in the game. My main gameplay involves participating in PvM activities with my friends, and I urge you to review my chat logs with them for verification. I do use a VPN program to log in because of an issue with my account getting locked due to multiple login attempts. It's disheartening to receive this ban, especially during the double XP weekend that I was looking forward to. I recently had my account reinstated after a 7-year ban, and I fear losing it again. I sincerely request your assistance in resolving this matter. Please consider reaching out to my in-game friends to confirm our shared PvM adventures. I have already learned from my past mistakes, and I plead for a fair evaluation in this situation.

I would like to understand the specific reason behind my recent permanent ban (second ban). I was initially banned on July 31, [redacted], for using a bot (RuneMate), which I admit. Since then, I have removed the bot and exclusively use tools like RuneLite and Splashtop on my iPad while at work. Last night (8/14/[redacted]), I was at work using high alchemy and later logged in at home to buy Air battlestaffs and sell items from my slayer training. However, I was unexpectedly logged off, and my account was disabled. I am perplexed about what triggered this action. Can you clarify why Jagex has taken this step now? Additionally, I am curious as to why there is a delay of 3-4 days between my Membership payment being deducted and my account being permanently banned. I strictly adhere to the rules set by Jagex (RuneScape) and only utilize third-party downloads approved by them like RuneLite. Splashtop is merely a tool to access my home computer from my phone and iPad, unrelated to the game. I would appreciate it if you could reach out to me to discuss and resolve this issue.

I am seeking clarification regarding my recent permanent ban from the game. I was previously banned on July 31, [redacted], for botting, which I admit to. Subsequently, I removed the bot (RuneMate) and ensured to only use permitted tools such as RuneLite and Splashtop on my iPad during work hours. Last night, August 14, [redacted], I engaged in legitimate gameplay by high alching at work, and upon returning home, I attempted to buy Air battlestaffs and sell items gathered from training, only to be abruptly logged off and informed of my account's disablement. I am perplexed as to the cause of this latest ban and the delay in action following my Membership renewal. I earnestly complied with Jagex's rules and solely utilized approved third-party software like RuneLite. Splashtop serves only as a remote desktop viewing tool and is unrelated to the game. I kindly request communication on this matter. I am hopeful for a chance to have my account reinstated, especially considering my adherence to Jagex's rules.

I've been unable to access my OldSchool RuneScape account "AkitoSativa" despite having a membership and investing significant time and effort. I've submitted two Appeals without success. I suspect the issue may be related to accidentally creating a RuneScape 3 account "AkitaSativa" linked to the email [redacted] There might also be another account "Playa [redacted]" associated with the same email. I've primarily played on my phone and encountered this problem when switching to my PC on Aug-14-[redacted]. I've been occupied all day but eager to play in the evening, assuming Jagex's working hours align with those in the UK. Could I possibly receive compensation for the lost membership days?

I currently have full access to my account, but unfortunately, I am unable to recover my registered email address. I recently discovered that the email password does not match my RuneScape password after investing a significant amount of time and effort into resolving this issue. I can provide you with specific details such as the date when I first added bank details and the subsequent cards used for membership payments. I can also provide information about the locations where I have logged in and the password that I have used since creating the account. RuneScape has been a significant source of comfort for me during a challenging period in my life, and changing my email address would greatly assist me. I would appreciate any help you can provide in resolving this matter.

I am trying to access my old RuneScape account under the username 'luvlips123', but the email associated with it is no longer in use. After attempting an account recovery, I received an email stating the username is unavailable. According to Jagex, this means the username has reset and I need to login to choose a new one. However, I cannot remember any other usernames to log in with, and since the email is outdated, I am unable to reset my password. Is there a way to resolve this issue since Jagex does not provide a customer support email or phone number for assistance?

Please assist in "un-perm-banning" my account, "Ura Simp Kid," associated with the email "[redacted]" The account has only been played for about 3 days. I purchased a bond to become a member and then my cousin in Middletown, Ohio, used it for botting after hijacking it. This resulted in the account being permanently banned. I have changed the password and assure you that I have never engaged in botting. I have been playing RuneScape since [redacted] under the account "Wannal00000t" and recently returned to the game. Kindly reconsider the ban as it was my cousin's first offense on the account and the botting occurred for less than 8 hours. I am deeply passionate about RuneScape and urge you to lift the ban. I take full responsibility and plead for a second chance to play again. Your understanding and assistance are sincerely appreciated.

In November [redacted], I resumed playing Runescape using my long-standing email address. After purchasing a membership on November 8th and a Bond the next day, I got back into the game with friends. Due to burnout, I took a break, returning in April this year with another membership but stopping shortly after. Feeling the urge to play in September, I encountered issues logging in. Despite attempts, including disabling the authenticator, I faced frustration when my account appeal was swiftly denied. Desperate to regain access, I sought help from Jagex and the Runescape team via Twitter, Reddit, and multiple emails, all without success. I yearn to recover my old account, recalling key details like reaching level 68, achieving 55 slayer, and using broad bolts with a runecrossbow in a member area. The thought of starting over after the progress I made is disheartening.

I am seeking assistance as my account was unfairly banned. I received an email stating it was banned for real-life trading, which is untrue because I only play for enjoyment. Due to the pandemic, a friend introduced me to the game, and I have invested a significant amount of time playing daily. After finally acquiring a weapon to progress, I woke up to find my account reset. I made an appeal through the website, but they provided no evidence and maintained the ban. I have not engaged in selling game currency. My friend even helped me purchase a membership and provided in-game funds for items. I urge a review of my account to rectify this error and allow me to resume playing. Your prompt assistance in reinstating my account would be greatly appreciated.