JCPenney Customer Service Issues

I placed an order for 2 pairs of pants from JC Penney online, opting for store delivery at the Trussville, AL location. Unfortunately, only one pair was delivered, and the store claims they never received the other pair. They directed me to contact the main line for assistance, which has proven impossible. After spending an hour on chat with no resolution, I was advised to drive to the store and speak with a manager - not a feasible option since the store is 20 minutes away and they are currently not answering calls. As a long-time loyal customer (I'm 63), this experience is beyond frustrating and has me considering ending my patronage. The lack of basic service in handling this issue is truly disappointing.

On November 14, [redacted], I placed an order for two bedspreads - one full and one king size - along with two matching shams. However, on November 18, I only received a package containing the shams. Despite reaching out to customer service three times, I was informed through a tracking investigation that the spreads were delivered, which I can confirm is not the case. I have been vigilant about receiving the packages as I'm always at home, and no one could have taken them from my secure neighborhood. At 83 years old, this situation has become frustrating. I am requesting the charges to be removed from my account for the undelivered items, and I am willing to return the shams as they serve me no purpose without the bedspreads. Betty M. Williams Card ending in [redacted].

I made a purchase of a mattress during JC Penney's recent promotion offering $15.00 in rewards for every $50.00 spent, up to a maximum of 3 rewards. Despite being assured that the rewards would be credited by 12/2 and usable until 12/12, they have not appeared in my Rewards account. Customer service explained that my payment methods did not qualify for the promotion, but the terms and conditions I have show no such restriction. The website only mentions excluded brands, not the specific promotion I participated in between 11/22/[redacted] - 12/1/[redacted]. I have confirmation of the order being placed and fulfillment expected by 12/13. I am requesting the $45.00 rewards balance be added to my account once the mattress is on its way. Thank you.

I made sure to input the correct address when placing my order. However, upon shipment, I discovered that the shipping address reverted to an old address while the billing address remained correct. Consequently, the package is now at my previous residence due to this issue during the ordering process. I am unsure how to proceed as I do not have the contact details for the current occupants of that address, and I am concerned about the status of my package. I believe this was a mistake on JCPenney's end, as I accurately entered the right address during the order placement.

Good afternoon, I have been a loyal JCPenney customer for many years. I have recently been disappointed with how JCPenney is treating its customers. I placed an order for a coat for my son's birthday, but I have not received it yet. When I contacted customer service, they informed me that I have to wait. The delivery date kept getting pushed back from the 5th to the 10th. I am questioning whether I should continue buying from JCPenney. Thank you.

I recently got an email confirmation regarding my online purchase made weeks ago with order number 2[redacted]-1[redacted]. The significant delay in the shipment has been frustrating, as other suppliers could have delivered the same item much sooner. Unfortunately, this isn't the first time experiencing issues as I received an incorrect item in a prior order a few months ago. Given JC Penney's current challenges, losing customers is not ideal, but I may need to reconsider future purchases due to these ongoing problems. -Ronald B., account ending in [redacted]

Last month, I updated my address with JCP. However, on Dec 10, while placing an order, I noticed my old address was listed as the shipping address. Despite correcting it, my order confirmation still shows the old address. UPS will deliver my two packages to the incorrect address. I've attempted to contact customer service with no success. Kindly contact me at [redacted] to address this matter promptly as the order consists of Christmas gifts.

I ordered Yosemite boots in November (Order - #C[redacted]0). After a delay, JCP informed me the original order was returned and a new one was placed. The second order arrived, but I still received the first pair too. I used Klarna for payment on both orders. The first pair arrived on 12/13/21, showing a delivery date of 11/10. I don't need this extra pair. When contacting customer service, I faced difficulties. Klarna is charging me again. I require a shipping label to return the extra pair of boots.

We ordered two Toy Story 4 Toys for Christmas delivery for our son, but encountered some issues. When picking up the items, we only received one and had to go back for the second later. Unfortunately, upon opening the Buzz Lightyear toy on Christmas morning, we discovered that the arm was missing. Despite trying to return it, the store refused due to the damaged box and open product. The missing arm also revealed a live wire, posing a safety hazard. Our son believes it was a mistake from Santa and is disappointed. Unable to replace it, we are seeking assistance to rectify this situation.

I never received the order I was charged for, which was a set of pots and pans with the order number [redacted][redacted]. I have tried to contact you multiple times through calls and emails but haven't received any response. I am particularly concerned about whether the order was charged to my account. I would like to resolve this issue promptly. Thank you.

I made a purchase on December 11 with order number 2[redacted]-1[redacted]. On that day at 4:10 PM, I got an order confirmation stating the pickup window would be between Dec 20-23. I was supposed to receive a notification when my items were ready, but I didn't. Despite checking at Westfield Santa Anita on December 23, no order was found. I found out yesterday through a JCPenny email that my order was canceled for not being picked up. I never got any communication confirming my order was ready or picked up, and the store had no record of it. I would like my order to be reinstated and the items sent as initially promised by JCPenny.

I am inquiring about the cancellation of one item in my order #[redacted][redacted]. The item in question is a pair of pink boots. I noticed the cancellation status and wanted to mention that upon checking your website, the item appears to still be available. I have already been charged for this item. If size 9 is out of stock, I would be happy to receive a size 8 1/2 instead. I kindly request your assistance in ensuring that this item is sent to me. Thank you very much. Status: Cancelled Shipment 1 of 3 Juicy By Juicy Couture Women's Knack Winter Boots Flat Heel Size: 9 Width: Medium Color: Hot Pink Quantity: 1

On January 8th, I attempted to purchase 2 sweaters from JCPenney online. Due to a technical issue, two separate orders were placed inadvertently. When I realized this, I immediately contacted JCPenney the next morning to cancel, only to be informed of their strict cancellation policy. Despite returning the extra items to the store, I was charged additional "Adjustment Fees" on top of the original price, making the remaining sweater much more expensive than anticipated. The inconvenience of a long drive to return the items and the unexpected charges have left me dissatisfied with the online shopping experience at JCPenney. Moving forward, I am hesitant to make any future online purchases from them. Regards, Diane M. [redacted] Florence, OR [redacted]

I have been a victim of fraud and have discovered unauthorized accounts opened in my name. I contacted the Synchrony fraud department multiple times and encountered different representatives each time. I only had one account, [redacted], which I closed due to the fraudulent charges of $[redacted]. I confirmed that I did not use card [redacted] or any other card. Despite this, account [redacted] was opened without my consent, followed by account [redacted] with a balance of $[redacted].03. I closed account [redacted] six years ago and have since paid it in full. I demanded that my information be removed from their system after canceling account [redacted]. All charges in January and February are fraudulent. I have reported this issue to the police, Michigan's Attorney General's Office, and the Federal Trade Commission. I insist on the immediate cessation of these unauthorized accounts and their removal from all three credit bureaus. I will not engage in any future business with this company due to the lack of proper response to this fraud.

A purchase was made on the JC Penney website on May 8th while logged into my JC Penney account. The payment was processed through Klarna. According to the website, if payment is made using a method other than a JC Penney card, reward points need to be added by calling. I contacted today and was informed that I cannot receive the points because Klarna was used for payment. This specific policy is not listed on the website. I am confused as to why I am being denied my reward points since the purchase was made through my JC Penney account and completed in-store.

I purchased a suit jacket at Stone Bair Mall in Plano, Texas, but it didn't fit me. I returned the following week to exchange it. Unfortunately, when the customer service agent took the jacket out of the cover, the tag fell off into the garbage bin. Despite me explaining the situation and showing the tag, the manager insisted they couldn't proceed with the exchange without the tag. It was frustrating as the manager was not understanding and refused to help. It was disappointing customer service experience.

On May 31, [redacted], I purchased a Home Expressions Caroline Stoneware 30-piece dinnerware set. Unfortunately, instead of receiving the dinnerware set, I received an oversized suitcase at my PO Box. The shipment then went to my country, causing additional fees for customs that exceed the cost of the dinnerware set. I request a refund for the undelivered item or for the correct item to be sent to my address. I am disappointed by the lack of live chat support for issue resolution. I hope for a prompt and effective response to prevent losing me as a customer and receiving negative reviews. I work hard for my money and it is frustrating to face these mistakes. I am in touch with them and await a resolution to this problem.

Order #[redacted][redacted] K. Zachmann I attempted to contact Live Chat/JCPenney three times last Sunday, June 13, [redacted], without any success. Today, I am facing the same issue of unresponsive Live Chat support. Despite being a loyal JCPenney customer and credit card holder, I have not received the assistance I need regarding a lost necklace I ordered. I fear I may have misplaced it while returning a pair of jeans. I have all the accompanying items except the necklace itself. I kindly ask for your help in replacing the necklace. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Kathy Zachmann.

I brought in my diamond ring for repair due to a missing stone. Upon arrival, I was informed that it was irreparable without my consent. I came only to collect it but was told it may have been damaged beyond repair. An order was placed for a different ring for cleaning and returned to me. I provided the original receipt for the missing ring and all my JCPenny jewelry receipts to the salesperson and manager. They noted down the receipt number and the ring's description: a black diamond in the center, surrounded by white diamonds forming a diamond shape, layered with black and white diamonds, and an outer border of black diamonds following the diamond shape. I hope for assistance in getting a replacement or reimbursement for this beautiful ring.

Good Morning, On April 17, [redacted], I purchased two quilt sets that I had been searching for, and they are beautiful. I strictly use the quilts for display and not for sleeping. Recently, I noticed that the seafoam green quilt is stretching, with loose sewing and broken threads. Despite my efforts to care for it, the quilt is no longer lining up evenly on the bed. I have been trying to find this specific color for my master bedroom for a long time, and I am disappointed by this issue. I would like to inquire about the possibility of returning this quilt set for a replacement. The details from my order form are as follows: Lot #: [redacted] SKU #: [redacted]5 Quilt Set FLQN Seafoam Line Item #: [redacted] Supplier SKU #: MP13-[redacted] Thank you for your attention to this matter. I hope we can resolve it promptly. Patricia G.