JCPenney Customer Service Issues

I have been in touch with JCPenney over the past few weeks regarding the items I ordered. Despite receiving an email saying they were delivered, I never actually received them. Today, I woke up to find a charge of $55.14 on my bank account from JCPenney. I tried to cancel the order on the same day I placed it, but was informed by a representative that it was not possible. Another representative suggested waiting 2-3 days after Memorial Day to see if the items arrived, which they did not. I have spoken to three different representatives, none of whom have been able to resolve the issue or have someone call me back as requested. This experience has left me extremely frustrated, and I have decided not to shop at JCPenney in the future.

I placed an order with J.C. Penney yesterday, July 6th, with order #[redacted][redacted]. I requested the items to be shipped to my home in Florida. However, I received an email instructing me to pick up the order at a store in North Carolina. I placed the order with two items and would like both items shipped to my address at [redacted] N.E. 103rd Ave., Ocala, FL [redacted]. I am unable to reply to their email as it states it is not monitored for replies. If this issue is not resolved, they will restock the items. I tried calling customer service, but after a 45-minute wait, I was disconnected twice. Please assist me with this matter promptly. Thank you, Dianne S.

I made a purchase around March 9th, consisting of two necklace and earring sets, which did not meet my expectations. I proceeded to return them following the online instructions due to store closures for COVID-19. The return was sent to a Kansas address in a city that seemed like Lamour in late March or early April. However, I have yet to receive a credit on my credit card. I contacted customer service, spoke to a representative, and provided the details, but have not received any updates since. I understand the current challenges but seek a resolution to this matter promptly to ensure the return is processed, and the refund is credited back to my card. Thank you for your assistance.

I recently ordered 2 pairs of shoes online and encountered issues. When I contacted customer service at 1:07 pm today and spoke to three representatives, I faced difficulties. The first two had thick Asian accents and were not attentive. The third person, named Yurich, struggled with English and insisted that JC Penney doesn't charge for returns, which led to a frustrating interaction and abrupt transfer to credit services. Feeling overlooked and mistreated after being a loyal customer for fifty years, I am dismayed. Dealing with stage 4 non-Hodgkin's lymphoma and a heart condition, I am emotional due to the lack of support, especially since the only accessible store has closed down. This experience has left me extremely upset, making me hesitant to shop at JC Penney in the future.

I was informed by UPS that my package was delivered on Thursday, and JCPenney also notified me that it was delivered. However, upon tracking the package, I discovered that it was still on a truck as of 3:00 AM on Friday for delivery to my address. Although UPS claims it was delivered at 6:30 PM, I did not receive it. Tracking showed that it was left at the front door of my apartment building, but there was no package left for me. Witnesses even saw the UPS delivery person bring in and leave packages but not mine. This issue has persisted for two days, and I am frustrated. I am seeking to locate my package and would like a refund if it cannot be located. Otherwise, I may have to consider no longer shopping at JCPenney. My order number is 20-2[redacted]-[redacted]. - D. Michon

I placed an order for two mattresses with adjustable bed frames on July 2. They were out of stock and said they would be shipped, initially by the end of July, then early August, and now August 11 according to the website. I am very frustrated as there are no updates, and my grandson really needs this bed. I am on the verge of cancelling the order as I don't know the status. Please provide me with information on where my furniture is located. I request JCP to communicate the delivery date to me, not just the shipping estimate. Waiting six weeks seems excessive unless the furniture is being customized. If I do not receive a delivery date soon, I will have to cancel the order and seek alternatives elsewhere.

Hello, For almost a month now, I have been communicating with JCP agents via email. It all began when I received a defective item during a pickup purchase. I contacted JCP when I discovered the defect, but I kept getting disconnected by various agents. Finally, when I was able to speak to someone, the solution provided was quite obvious - return the item. Given the current pandemic situation, I was surprised by the lack of caution and respect for social distancing by such a large company like JCP. Returning to a crowded store to wait in a small room full of people to return a broken item seemed impractical. After reaching out to the company via email, the agent who assisted me was unhelpful. She delayed responding and when she did, her answers were vague, lacking elaboration. After a month, a new agent entered the conversation only to state there was nothing they could do. This experience was frustrating and a waste of time and energy. As a long-time JCP shopper, I expect better customer service, especially during a pandemic where digital shopping is prevalent. This level of disrespect is unacceptable. JCP, how can we resolve this issue?

I encountered a significant error with my online order. I purchased 3 t-shirts from your website and was notified via email that my order was available for pickup at the store. Opting for store delivery due to limited funds, I attempted curb-side pickup, which was unsuccessful, leading me to enter the store. Upon receipt of the package marked with my name, I noticed it was unusually slim for 3 t-shirts. Upon inspection, the package contained men's gray slacks instead. Store staff were unable to locate my correct order, with no records or knowledge of it. Despite showing the pickup notification, the store manager apologized and issued a refund for the mix-up. This experience left me feeling disappointed. - N. Kelly, [redacted]

On July 23, [redacted], I placed an order with your company for a gift for my sister. Unfortunately, I never received the merchandise and was not updated on its delivery status. I obtained the tracking numbers from JCPenney (2[redacted]-1[redacted]) and UPS (1Z[redacted][redacted]), and was told by UPS that the package was damaged and items were missing, prompting an investigation. I am disappointed in the handling of this situation, as I was not informed about the ongoing investigation. Due to the delay and inconvenience, I request a full refund of $[redacted].58 to my credit card. I believe prompt action, such as replacing the missing items, should have been taken to ensure customer satisfaction. Please process the refund promptly. Thank you.

Hello, I'm from El Paso, TX. I wanted to reach out because on September 20th, my JCPenney credit card payment was due. I made the payment at 11:00 P.M., but it processed on the 21st, resulting in a $27 late fee. I'm usually consistent with my payments, so this has me worried. Can you assist me with this matter? Thank you for your attention.

I bought a prom dress on 3-4-[redacted], but due to Covid-19, my granddaughter's prom got canceled. I forgot about the dress until recently when I tried to return it to JCP. They couldn't find the purchase on my account because it was older than three months and not recorded. I paid $[redacted].18 for a dress that was originally $[redacted].00. When they scanned the dress, they offered me $31.00 as a refund, but I insisted on a full refund. They mentioned my account is new since August [redacted], even though my card states I've been a member since [redacted]. I need assistance resolving this issue as I still owe about $[redacted].00 on my account. If no resolution is offered, I may not pay the remaining balance and close my account.

I ordered 5 items and received only 1 pair of jogging pants initially, followed by the remaining items in a separate delivery. Among the items missing is the black and white XXL polo golf shirt. Although I was charged for the full order, my invoice number is K[redacted]6 on 11/6/20 with the order number 2[redacted]-1[redacted]. After receiving the 3 pairs of pants, I discovered a package labeled as the golf shirt contained a tiny pair of Nike spandex pants in bright colors more suitable for a toddler. I wish to either receive the golf shirt I ordered or get a refund for the missing item. I do not require the spandex pants. I've attempted to contact JCPenney customer service at [redacted] but was directed back to the website. This automated loop has been frustrating, and I request assistance in resolving this matter promptly. Kindly reach out to me at [redacted], especially since I cannot keep my phone at work in a correctional facility. Thank you. - L. Sanders

I recently placed an order for two boys' pajama items. Unfortunately, I only received one pair from UPS while the other was returned to the company by USPS due to an address error. I'm confused as they were both ordered on the same day. After speaking with customer service representative Rodrigo, I was informed that I would receive a refund for the missing item. He attempted to reorder it, but it was out of stock, so the new order was canceled. I have not received a refund yet, and I'm disappointed with this experience, especially since I am a frequent JC Penney shopper. The order number in question is [redacted]. I would appreciate an update on when I can expect to receive my refund. Thank you.

Last Christmas, I purchased the entire set of sapphire cluster jewelry which included a necklace, earrings, ring, and bracelet for over $[redacted].00. I intended to wear it for a special occasion, but due to the lack of social events this year, I only had the chance to wear it at my niece's small wedding. To my dismay, when I took out the set to wear it, the jewelry had tarnished, and the gold had turned a dark brass color. This same issue occurred with a rose gold tennis bracelet I bought for $99.00 from Penny's. I thought I was investing in high-quality jewelry, but I ended up with pieces that turned tarnished quickly. I hope to receive a credit back to my JCPenny MasterCard for these disappointing purchases. It's frustrating to have spent money on jewelry that now looks cheap and unusable.

I made an online purchase on 11/8/20 for $48.60 using my Citi Credit card through [redacted] The payment is reflected on my Citicard statement. I used the Paypal number 0[redacted]-1[redacted] for the transaction. After checking with Penney's customer service, I found out my order was returned to the store as it was not picked up. The store mentioned that part of the order was no longer available and it was cancelled. They assured me that a refund would be issued to my Citicard within 10 days, but I have not received it yet. I reached out to customer service for further assistance. Thank you.

I've been struggling to access my account for a while now and it's beyond frustrating. I've spent the whole day trying to log in without success. I'm so fed up that I don't want to shop with your store anymore. It's been a constant effort that has left me exhausted. Also, I made some purchases today which I now want to cancel. I don't have the order number handy, but I'm hoping you can locate it on your end. Best, B. Felan

A few weeks ago, I purchased two sets of grommet curtains on sale. Unfortunately, one pair has a pattern that does not match across the panels. The brand is Home Expressions Riley Light-Filtering Grommet-Top Set of 2 Curtain Panels priced at $29.99 each. I reached out to JC Penney regarding my order from November 27th, but they claim they have no record of it in the last 90 days, even though it shows up on my credit card statement.

I made an earring order on 11/27 with the delivery date set for 12/17. After being told they couldn't fill the order, I tried calling three times today. Unfortunately, each time I waited on hold to speak to a supervisor, the call either disconnected or the representative did not return. I am hoping JCPenny can either fulfill my original order or provide a comparable item due to them accepting the order and the Black Friday sales having ended. Finding the same pricing elsewhere is difficult now, and it might end up costing me an additional $[redacted]-$[redacted].

I have checked the tracking information for two packages, and both are not addressed as I submitted them. In my experience, if the information is incorrect, the recipient may not receive the package. Additionally, there is an error that FedEx claims is not present in their records but is visible on the information provided by JCP. FedEx states that only JCP can rectify this mistake. I am eagerly waiting for your call.

I received an email from JCPenney on December 4 informing me that one of the items in my order (Order No. 2[redacted]-1[redacted]) had been canceled as it was no longer available. The item was a Samsonite Modern Utility Messenger Bag priced at $57.39. I was told that a refund would be issued to my debit card. However, after checking my account today, I have not seen the refund reflected. Given that it has been 16 days since the email notification, I expected the refund to have been processed by now. I am seeking assistance to ensure that the refund is processed promptly.