JCPenney Customer Service Issues

I recently attempted to apply for a credit card at the Charleston West Virginia store and unfortunately had a negative experience with a young staff member named Robyn with red dyed hair. She made me feel uncomfortable by implying I shouldn't apply since I wasn't from the area and then used a racial slur against me when she thought I couldn't hear. I left the store feeling upset and embarrassed. I debated reporting her behavior considering she seemed new to the job, but I believe this type of conduct is unacceptable, especially from a struggling company like yours. Thank you for addressing this issue.

I placed an order for the Fashion Time Little Seamstress sewing machine on November 28, [redacted]. However, I have not received it yet. I received a text message stating it was sent to the sender on December 12 to Peru, Illinois. I am trying to track down the package's whereabouts. I have been on hold with customer service for 40 minutes. If the package can't be delivered by Christmas, I request the charge to be removed from my JCpenney card. If this matter is not resolved promptly, I would like my account closed. Thank you, Anita M. Order number: 2[redacted]-1[redacted].

I bought a gift card on Dec 11th requesting $40 to be loaded onto it. When I checked my receipt, I saw only $32.14 was added. I paid an extra $17.86 to reach $40, realizing this mistake only yesterday. Today, I visited the store to inquire about the card balance, which showed $50 instead of $40 as requested. I spoke with an associate, who initially suggested redoing the card but later claimed nothing could be done. He mentioned I should have spotted this error on my receipt before leaving the store that day, which I found unhelpful. Today's visit was a hassle, and the response was unsatisfactory. Adding funds to the card is possible, yet rectifying an error made in-store seems impossible. Disappointed customer...

I contacted your customer service team via email a few weeks ago regarding a damaged curtain panel that was included in my order. Unfortunately, I have not received any response yet. The order number is 1Z[redacted][redacted], and out of the four curtain panels I received, one has a black smudge on it which I would like to have replaced. I have refrained from hanging the curtains until this issue is resolved, so I kindly request information on the process of obtaining a replacement panel. I have always been satisfied with my purchases from JC Penney and I have faith that this matter can be rectified promptly. Thank you for your prompt attention to this matter. Warm regards, Cindy M.

In [redacted], I purchased some couches and was offered a protection plan, with the promise of receiving about $[redacted] back if I didn't use it within 5 years. When I called today to claim the refund, I was informed that no record of my purchased protection plan exists. I recently found out that I needed to register the plan on uniters.com, which was not communicated to me at the time of purchase. I am disappointed and frustrated by this situation as I feel misled and want to ensure I receive the money back from the protection plan.

In [redacted], I purchased couches and added a protection plan that promised a refund if unused after 5 years. Today, when I inquired about the refund, I learned I needed to register with Uniters, though this was not mentioned during my purchase. I am now seeking assistance to receive the refund for the protection plan.

I reached out to JCPenny Custom Drapery Service Department to arrange for drapes to be installed in two bedrooms at my house. Ingrid DeJong visited on July 3, [redacted], measured the windows, and we picked fabrics and rods. I paid half of the total cost on that day ($[redacted].20 charged to my American Express). The installer arrived on August 16, [redacted], with only one rod instead of two as ordered. He managed to install a different rod temporarily. When inspecting the work, I found the brackets did not extend beyond the blinds as requested. After many follow-ups and delays, the correct parts were still not delivered in January [redacted]. Despite assurances, the issue remains unresolved. I have endured significant inconvenience and stress due to this ongoing problem and lack of customer service. I am extremely disappointed with the service and will not patronize JCPenny again. - Jacquelyn Pipkin

Last winter, my fiancé purchased luggage online from JCPenney for use during air travel. The first trip taken with it was to St. Lucia in the spring, and there were no issues. However, on a trip to Florida in November [redacted], the luggage returned damaged. One of the zippers' slider and pull tab are missing, without any other visible damage. The mystery remains as to how this damage occurred. The luggage was fine during check-in at Fort Myers but arrived damaged in Columbus upon our return. What steps can we take to address this issue? - Richard W.

This is my third attempt, but I still haven't received any results. My name is Martha Findley, and I reside at [redacted] Meadland Road, Bridgeport, WV [redacted]. You can reach me at [redacted] or via email at [redacted] Last week in December, I placed an order for three jewelry chests as a gift and specified a different delivery address. During the checkout, after providing all the necessary information, including my credit card details, I might have accidentally closed the page before noting down the order number. Can someone assist me with this issue, please?

I want to express my gratitude for keeping your store open at Country Club Mall. It's a challenging time for businesses, and I truly appreciate your commitment to providing opportunities for your employees and serving the community. I pray for the continued success and prosperity of your stores in the upcoming year. With faith in God, anything is possible, and I believe that by following His teachings, we can bring positive change and greatness to America. Many people I know appreciate your store and wish for blessings to be bestowed upon your company. I extend my prayers for God's guidance and support not only for the Country Club Mall location but for all your stores. May God be with you on this journey. Best regards, Dave Whetzel

I applied for a credit card to establish a current charge history. Unfortunately, my application was rejected due to "Insufficient credit history on file." Despite owning my house and car, paying bills on time or early, and using my debit card for purchases, I am struggling to build credit. I have a great payment history with my Synchrony Bank Mastercard through Sam's Club and feel that I should be an easy approval. I am very disappointed by this outcome and unsure of how to proceed in order to build my credit history without initially being granted credit.

I visited my local JCPenney store to make a return without my receipt. The clerk in the return aisle tried to assist me by looking for my receipt online but was unable to locate it. She then called the manager to help. Unfortunately, the manager was unhelpful and treated me poorly. She criticized me for not having the receipt and showed no empathy. Despite explaining that I am a regular customer, she was dismissive. The manager's behavior was unacceptable and made this visit one of my worst experiences at this store.

Regarding JCPenney Billing Issue: I am experiencing challenges with my JCPenney billing. My last activity was on Dec 4/20, with an amount due of $[redacted].32, which converted to $[redacted].13. I paid $39.19, including an additional $3.00 to cover the remaining balance of $36.19. Unfortunately, this payment has not been applied yet, causing me to incur late fees. I have tried contacting JCPenney a month ago but was unable to use a credit card for payment. With no viable payment options available from Canada, I am considering traveling to Fort Gratiot, MI, which is an hour and a half away, to resolve this in person at the store. Your assistance in resolving this billing issue and removing the late fees would be greatly appreciated. Thank you, Margaret Brock

I am incredibly disappointed with the accent chair I ordered. Unfortunately, I wasn't given any delivery information, and when the package arrived, the box was in terrible condition. The chair inside was dirty—perhaps due to dirt in the box—and I had to vacuum it clean. Upon sitting on it, I found the chair very uncomfortable. As a long-time customer of Penny's, I have never faced such issues before, which makes this experience even more frustrating. Having to bring the chair into the house by myself, especially as an elderly person, was challenging. Although returning it seems complicated and costly, I may reconsider shopping at Penny's in the future. While I'll keep the chair, I hope for improvements in your delivery service. I wouldn't recommend this chair to a friend.

I am having an issue with a return refund going back to a gift card and need to exchange an online item, but the store is not being cooperative. I also did not receive my rewards on a recent shopping trip to JCPenney. The store's operations seem disorganized, and the manager's behavior towards customers and employees is unfriendly. Despite spending a lot of time and money at the store, it feels like the staff is not treating me well. I called customer service for answers, but the person I spoke to was unhelpful and unprofessional. This experience has left me frustrated with JC Penney, and I hope they can improve their customer service in the future.

I have been a loyal customer of JCPenney for several years and always made in-store payments promptly. Unfortunately, my latest bill arrived late and is incorrect. It states my current balance is $43.79, when it should be $21.90 after I returned a shirt in February. I tried visiting the Torrance store, but it's closed along with other California locations. Despite closing my account with JCPenney, I want to ensure I pay the correct amount on my overdue bill promptly, especially since I rushed to pay it when I received it, but no stores are open to assist me.

I have placed a large order and am awaiting delivery to my address in Oroville, United States. I initially chose delivery to a border post box instead of picking up in-store, but now I've received a message from Penney's about a delay. They plan to send items individually upon arrival at the warehouse, which I strongly prefer they do not do. The additional fees for each parcel and the exchange rate are already high, so I either want the entire order shipped together or a refund. I understand there may be delays, and I am willing to wait since I cannot cross the border currently. I have attempted to contact them by phone without success, so I am hoping to resolve this through this message. My order number is [redacted], and I paid the full amount of $[redacted].69 using my credit card. Thank you for your assistance. - TH

Good morning..., we need your help to extend our monthly credit payment for one more month. We live in Mexicali, Mexico, and usually make our payment directly at the store located in IMPERIAL VALLEY MALL. Due to the well-known reasons (COVID-19), we are aware that the store remains closed, and my Mother and I cannot cross to the United States with our Tourist VISA. We should make our payment on Wednesday, May 27th, and we want to avoid any issues. Could you please assist us? My name is Luisa Rodriguez, and my credit number is [redacted]. Thank you.

Dear Customer Service, I recently returned items from my order to JCP in two separate shipments. The first contained a damaged curtain rod for exchange, and the second had six curtain panels for credit. Unfortunately, I have not received any updates or acknowledgment for these returns. When I called last week, I was informed that only one item had been processed. I was given an incorrect tracking number for the missing package, so I was unable to follow up with UPS. I kindly request that you send me electronic copies of the original invoice for the 24 curtain panels and 4 rods, along with the credit invoice for the returned items. Please locate the second return package, provide me with confirmation of receipt, and send a replacement rod. Lastly, ensure that all information is updated in my online account. Thank you for your assistance. Best, Eva B.

I placed an order with JC Penney, but my long address got cut off. After contacting JC Penney, they advised me to reach out to UPS for support. Following their suggestion, I got the items redirected to a service center. Unfortunately, out of the four items I ordered, one (the knives) was cancelled, but I did receive two items - the purple seat cushion and the crock pot. However, I never received the food processor. Even though I received a delivery notification for it, it was sent to an incorrect address. UPS confirmed that it was delivered to a completely different location.