Instagram Customer Service Issues

I'm experiencing issues with my account: Anymore, nothing seems to update on my feed, notifications, messages, profile, or settings. The screen either stays black, loads endlessly, or displays a system error without letting me report it. I attempted to log in from a different phone but encountered the same problem. Suspecting hacking, I changed my password, yet the issue lingers. Even after uninstalling the app, clearing the cache, resetting all settings, and deleting data, nothing has resolved. Strangely, my account is still visible to others despite these persisting issues.

Hello! I am experiencing issues with my Instagram account. Initially, I couldn't post anything, and now the app keeps closing right after I open it. I have tried various troubleshooting steps like uninstalling, clearing cache, and updating, but nothing has worked. I even tried logging in on a friend's phone, but the app crashes there too. I'm worried about losing my account, which I've had since [redacted]. Can anyone provide assistance with this problem? Thank you!

Hello, my friend's Instagram account, skyline_7432, has been hacked. The email address and password have been changed, so we no longer have access to the account. The account is not linked to a phone number, so we cannot restore it using a phone number. The hacker is posting stories with my friend's pictures. We need quick assistance to regain access to the account. Thank you in advance!

Today, my account was suddenly suspended without any apparent reason. The email I received claimed that I had violated community guidelines, which I find hard to believe. I have always maintained a private account and only post a story occasionally, about once a week. Unfortunately, the email did not specify the exact nature of my violation, leaving me unsure of what went wrong. I have reached out to request a review of my case and I am currently awaiting a response regarding the reinstatement of my account. However, I am eager to understand the reason behind the suspension to prevent any future issues. Is there a way for me to find out the specific cause for my account suspension?

My account has been hacked. The perpetrator changed my username, password, email, and phone number. Despite trying with my backup codes, I keep receiving an error message. My email is not receiving any messages from Instagram, and my phone number is insufficient for recovery as I receive codes, but it asks for a password that the hacker has altered. I am desperate to regain access to my account, as it holds precious memories. I am the rightful owner and seek assistance on how to reclaim it. This situation is truly disturbing. Any guidance on resolving this issue would be greatly appreciated.

I have two Instagram accounts. One has a regular selection of music with well-known artists and songs. The other has suddenly switched to a variety of unknown artists, and when I search for known artists like Bob Marley, it shows nothing found. I have tried logging out and back in, as well as uninstalling and reinstalling Instagram on my phone, but the issue persists. Any recommendations on how to resolve this?

I am experiencing issues accessing my Instagram account. Despite entering the correct password, the page does not load properly as if I have no internet connection, even though my internet is working. This problem has persisted for days. My secondary account works fine, but when I try to access my main account, I encounter these issues. I have attempted various troubleshooting steps such as waiting, using different browsers, logging in from another device, password reset attempts, updates, app reinstallation, and restarting my phone to no avail. The error message "Unable to update the feed" or similar technical problems keep appearing. My friends can still view my profile, and I have not shared my login details. This issue occurred suddenly and without any obvious cause, and I am eager to regain access to my Instagram account.

Dear Instagram Team, I recently noticed that all the photos I posted on my Instagram account no longer display the music I had added to them. When I view my profile, I cannot hear any songs playing on my posts. However, other users can hear the music when they visit my profile. Please address this issue promptly as the lack of music on my posts is affecting my enjoyment of using Instagram.

My account was hacked. I use it for making music and promoting my work. The hacker changed the password and possibly the email address as well. I tried to reset the password but didn't receive the email at my address ([redacted]). Original Account: masslotov_lehachoir Changed Account: masslotov_lehachaot Could you please assist me in recovering my original account? Thank you.

I did not engage in any abusive or sexual activity on my Instagram accounts. However, Instagram disabled both of my accounts without any explanation, citing nudity as the reason. I have not posted any inappropriate content on my accounts, and I urge Instagram to resolve this issue promptly. My accounts are important to me as I have personal and professional connections with many followers. Please reinstate both of my accounts. The username for my accounts is lvrboyluckysharma87.

I, Ria Bidhuri, want to report that my Instagram account (ria_bidhuri) was hacked on 12 September [redacted]. The hacker changed both my Gmail and Instagram passwords, but my phone number remains the same. Despite receiving the security code on my phone number, I am unable to log in successfully. Whenever I try to enter the security code, an error message appears. I kindly request assistance in recovering my hacked account under the username - ria_bidhuri.

I recently replaced my phone due to issues, maintaining the same phone model. After the switch, I faced difficulties accessing my account. Despite trying the "forgot password" option, I didn't receive the reset link via email. Only my phone number seems to be linked to the account, but I cannot use it due to security settings. I am unable to regain access using my email address. Is there any assistance available to help me retrieve access to my account? My username is mrsbell48, phone number is [redacted], and email is [redacted] Thank you, Isabel Monsivaiz.

I am reaching out to you because my Instagram account (@sofii.oe) was deactivated without any apparent reason. I have always followed all the guidelines and terms of use of Instagram and cannot understand why my account was deactivated. My account was important to me as it includes my personal memories and interactions with friends and family. I would appreciate your assistance in resolving this matter and restoring my account as soon as possible. Here are some details: Username: @sofii.oe Thank you for your support. I hope for a quick resolution to this issue. Sincerely, Safiye Özmen

Someone has attempted to hack into my Instagram account, which has both my personal and business profiles linked. I am seeking assistance in recovering access to it. The email address linked to the account is [redacted], with the Instagram handle miss_nayaab87. Please reach out to me via [redacted], as my other email inbox is currently full. Thank you for your support. My name is Nayaab.

I have two Instagram accounts, but the music icon isn't functioning correctly on one of them. The icon is there, but it doesn't work anymore, even though it worked fine previously. I attempted to troubleshoot the issue by changing the account type, reinstalling the app, clearing the cache, and ensuring my time zone is set to automatic. Despite these efforts, the music feature still doesn't load in stories on one account. Interestingly, there are no issues with Reels, and everything functions properly on my second account. I even tried logging into my account from a different device, but encountered the same problem with the music icon. Any assistance in resolving this issue would be greatly appreciated.

I need help as my Instagram account, "alex_kap," has been compromised. This account is vital for my work as a Social Media Manager, and losing access has impacted my professional reputation. The hacker changed the password and email, preventing me from recovering it. Efforts to regain access have failed. The compromised account now shows as "__alex_kap__." Please assist in restoring my account and verifying my identity for security purposes. You can reach me at [redacted]. Your quick assistance is highly valued. Thank you, Alexander Kapfhammer

Hello, I'm facing an issue. My phone reset to factory settings, causing me to log out of my Instagram account and forget my password. When I click on "reset password" and enter my username, my page is found, but when asked to enter an email address or phone number, my Instagram is linked only to a phone number. I enter it, and it says a code has been sent to my phone number, but I haven't received anything. Instagram doesn't provide any other ways to solve this issue. Is there a way to resolve my problem? How can I receive the code on my phone number and reset my password? I really don't want to lose my account.

Good afternoon, I am reaching out via email regarding an issue with my Instagram account (@TDIAZM_). Following a recent post, my account suddenly stopped functioning. Despite changing my password and attempting to log in from both my phone and computer, the problem persists. Upon logging in, I am presented with a message indicating "challenge_required," which I do not fully understand. Any assistance you could provide would be greatly appreciated. Warm regards, Tony Díaz Menéndez

Hello, I contacted Instagram support on September 17th via email but have not received a response yet. I am sharing the contents of my email here as I seek your assistance. Recently, I received a message in Hungarian from an account named HELP CENTER, with the username help_center_728, claiming to be from Instagram. They requested I send a link back to my phone, threatening to block my account otherwise. Despite suspicions that this account might be fake, I felt compelled to comply to safeguard my account. Subsequently, I discovered unauthorized posts advertising bitcoin on my account, indicating that it had been hacked. I attempted to change my password promptly but found that the hacker had already altered it. Instagram notifications confirmed changes to my email address, location, and phone number. Despite my continuous reports of the hacking, I have faced challenges regaining control. I shared screenshots with friends and attempted to provide requested selfie videos for verification, which were rejected twice, despite being genuine. The hacker has altered my account name to annaviktoria_pal___ and posted about bitcoin. I urge Instagram to take decisive action to reclaim my account and prevent further illegal activity. I have submitted my ID card for identity verification and seek a resolution from Instagram promptly. Thank you, Anna Viktória Pál

Hello, my account is shinkawa1218 I just registered this account through Facebook, but for some reason, I am unable to log in. Perhaps it's because my IP address has changed multiple times due to the network restrictions in China. I tried to recover the account, but it required verification of my email and phone number. While my email was successfully verified, I did not receive the SMS verification code on my phone (possibly due to country restrictions). Now, I'm unable to use the account. Please assist me.