The following are issues that customers reported to GetHuman about Instagram customer service, archive #284. It includes a selection of 20 issue(s) reported December 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Yesterday, my page got blocked without any prior notifications of infractions. It was due to alleged spamming. As a creative professional, I frequently reach out to offer collaborations. Lately, I've been busy with a significant creative project, resulting in increased activity. However, I make sure not to breach any Instagram rules or offend users. I feel my page was unfairly flagged, possibly due to an inadvertent mistake on my part. I am perplexed by the lack of warnings. My page holds a collection of my work and essential contacts, making its recovery crucial to me.
Reported by GetHuman-nadiyau on Thursday, December 9, 2021 8:10 PM
Yesterday around 8 p.m., my page was hacked, and a photo was posted asking for help, claiming that my son had been in an accident. They are requesting blood type 4+ and money. They changed the profile header. The first photo on my account is of a plate with a fried egg from 1 egg, and there are eggs with drawn faces around it. Many photos have the hashtag #medvefamily. I didn't have two-factor authentication set up, and apparently the hackers fixed that. They disabled comments on the photo. Now I can't recover my password. Here is the account __miss__iren. The registration email is [redacted]
Reported by GetHuman6894830 on Thursday, December 9, 2021 8:12 PM
Hello, I am Zahra Mohammadi from Iran. I can be reached at [redacted] and my phone number is +[redacted]54. I have created a new email address, [redacted] My Instagram account, linked to my old email, was hacked two weeks ago, and since that email is now deactivated, I cannot access it. Retrieving my Instagram account is crucial to me. Thank you in advance. Zahra Mohammadi
Reported by GetHuman6895085 on Thursday, December 9, 2021 9:05 PM
Hello,
I am experiencing difficulties with my Instagram account: _andri777. I have forgotten the password for this account. When I click on the "forgot password" option, I anticipate receiving the code via email to reset my password. I have attempted this process multiple times, but the code has yet to reach my inbox. I kindly request your assistance as I have been unable to access my Instagram account for a few days now.
Thank you, Andri Metvelaj.
Reported by GetHuman-ledianak on Thursday, December 9, 2021 9:29 PM
I successfully verified my identity to log in, but I keep encountering a prompt asking me to confirm ownership of my account. The email displayed for sending a security code is not mine, which makes me suspect it was changed by a hacker. This issue has persisted for almost a month without any response from your end. I am incredibly frustrated and willing to take any necessary steps to prove my ownership of the account. Your prompt assistance would be greatly appreciated.
Reported by GetHuman6895385 on Thursday, December 9, 2021 10:21 PM
Dear Instagram,
A few days ago, my account was disabled on Instagram. I am unsure why this occurred, as I am certain there were no violations on my part. I have had an emotional connection to my account, using it for many years. I kindly request Instagram to reinstate my account at the earliest.
Thank you for addressing this matter promptly.
Username: Mahezbeen786
Full Name: Mahezbeen Kotadiya
Email ID: [redacted]
Reported by GetHuman6893995 on Thursday, December 9, 2021 10:29 PM
I fell for a scam and was hacked on Instagram. The hacker tricked me into revealing personal information, and now I've lost access to my account. The individual, Sarah Crawford, exploited my trust and now controls my account. I urge for immediate action to regain access to my account and remove the hacker. Thank you for assisting in this matter.
Reported by GetHuman-lexisake on Friday, December 10, 2021 1:41 AM
My account got blocked because they claim it was hacked, suggesting that I shared my password with sites to get more followers and likes, which never happened. All the activity on my account was just unfollowing. I had several thousand accounts I followed, and I decided to clean it up by unfollowing those that didn't interest me. This is the second time my account has been blocked for no reason. I forgot my password and can't recover my account. Username: vvshly19.
Reported by GetHuman6896009 on Friday, December 10, 2021 1:55 AM
Hello! I need assistance with deleting my Instagram account as I have forgotten my password. When I try the "forgot password" option, it sends me a login link instead of a password reset link after I enter my phone number. This has been unsuccessful despite multiple attempts with both my phone number and username. The link provided does not allow me to reset my password. Is it possible for you to delete the account from your end? The account in question is: pauley_petition. Thank you!
Reported by GetHuman6896033 on Friday, December 10, 2021 2:12 AM
My name is Amanda Michiels. I have a personal Instagram account "itsmandy8675" and two business accounts: "Pop Shreveport" and "Vice.artistry". Unfortunately, Vice.artistry was hacked, and the hacker is blackmailing me and using the account to post about Bitcoin. This issue is jeopardizing my livelihood. Despite my efforts, I have been unable to resolve this matter as the hacker seems to have access through a device that bypasses my email notifications. Please review the photos on my personal account "itsmandy8675" and the Vice.artistry account - my photo is on both.
Reported by GetHuman-apullig on Friday, December 10, 2021 2:13 AM
Hello Instagram team,
I recently had my Instagram account deactivated for allegedly violating the community guidelines. After consulting with my lawyer, we determined that no violations occurred, and it was a wrongful deactivation. Many precious memories are associated with that account, so I kindly request you to reactivate it.
Username: @prince_60403
Email: [redacted]
Additionally, when I tried to log into my old account, a new account was created using the same number, although I already have an existing account. I would appreciate it if you could address this issue promptly.
Thank you.
Reported by GetHuman6896135 on Friday, December 10, 2021 2:52 AM
I am unable to access my original Instagram account, which contains all my personal information. Someone else now controls it. The username Starbucksgirl2000 has been changed by the hacker to qqstarbucksgirl2000. This individual is using the account for financial gain. I am hoping to regain control of my account. If this is not possible, I kindly request it be deactivated. Thank you for your help.
-Abir
Reported by GetHuman6896155 on Friday, December 10, 2021 3:01 AM
Hello, I am Chaithra V.
I need to report an account by the name of Abhishek_wane. He is misleading individuals into investing money with promises of profits. I personally paid 20k but have not received any response since. Upon further inquiry, I discovered that he has been engaged in this deceitful behavior for years, and many of my friends have also been victims of his scams.
Kindly delete his account to prevent more innocent people from becoming victim to his schemes. Thank you.
Reported by GetHuman-vchaithr on Friday, December 10, 2021 5:56 AM
Hello, I'm Zahra Mohammadi from Iran. My email is [redacted] and my phone number is +[redacted]54. My Instagram account, linked to this email, was hacked two weeks ago. Since my email is deactivated, I can't access it. Retrieving my Instagram account is crucial. Thank you in advance. Zahra Mohammadi.
Reported by GetHuman6895085 on Friday, December 10, 2021 7:26 AM
A few months ago, I restricted an account, but I couldn't unrestrict that account while others were manageable. To resolve this, I deactivated the account temporarily hoping it would help. However, the issue persists now as I am still unable to unrestrict that specific account. Even reaching out to them via text is not possible. Whenever I attempt to unrestrict the account, I receive an error message prompting me to try again later. This situation is pressing, and I desperately need assistance. Kindly aid me at your earliest convenience. Your help will be greatly appreciated.
Reported by GetHuman6897201 on Friday, December 10, 2021 2:09 PM
Hello,
I'm seeking assistance as my Instagram account (vijendra_choudhary80) has been disabled and is displaying a "user not found" message for allegedly violating community guidelines. I am unaware of any wrongdoing, but I sincerely apologize if I have erred in any way.
This account holds many cherished memories for me. I promise to adhere to Instagram's rules moving forward and avoid any actions that may breach their guidelines. Kindly consider restoring my Instagram ID. Thank you.
Reported by GetHuman-vkumarjj on Friday, December 10, 2021 3:52 PM
Hello,
I have been struggling to get in touch with anyone recently. I received an email from support containing a link to explain why my account was deactivated erroneously. I had previously deactivated/paused my account before it was disabled, and since I utilize a 2Factor Authenticator, I am unable to access my account and confirm my identity. I kindly request your assistance in resolving this matter by providing an alternative method for me to verify my identity.
I have accumulated crucial business contacts over the years that I would be devastated to lose.
Thank you,
A. Kiriacoulis
Reported by GetHuman6897716 on Friday, December 10, 2021 4:09 PM
I've had all four of my Instagram accounts blocked for 34 days now. This is the fifth time it's happened. Since I don't have a smartphone, I can't access the Instagram app to verify my identity and recover my accounts. I even made a fifth account just to reach out for help, but I haven't received any response after contacting them daily through that account and emailing [redacted] Thank you.
Reported by GetHuman6802847 on Friday, December 10, 2021 4:19 PM
About a month ago, my Instagram accounts were hacked, causing a lot of distress. It has been a struggle reaching out to Instagram for assistance. Unfortunately, my accounts were linked to outdated email and phone number, making it impossible to receive the access codes necessary to regain access. The sentimental value and professional use of my accounts have added to my frustration. Seeking guidance and support is crucial in resolving this issue as Instagram has not been helpful.
Reported by GetHuman6837717 on Friday, December 10, 2021 4:40 PM
My account handle was @ybtghs. Sadly, it got hacked by someone. They are posting photos on my account without my consent. When I asked them to remove the photos, they blocked me. They are engaged in scams, using my account and others' in the past. Despite reporting to Instagram, no action has been taken yet. Also, when my friends try to report the user, they get blocked, and the fraudulent ads keep appearing.
Reported by GetHuman6897923 on Friday, December 10, 2021 4:51 PM