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Instagram Customer Service Issues

Archive 230

The following are issues that customers reported to GetHuman about Instagram customer service, archive #230. It includes a selection of 20 issue(s) reported August 6, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, my name is Rebecca. On Monday, August 2, [redacted], my Instagram account @_rrebekahh was disabled. Despite appealing multiple times, providing requested photos with written codes and names, and even sharing images of my international passport for additional verification, I have not received any responses. I have relied on this account for almost 9 years without any issues, and my lawyer confirms that I have not breached any terms of service. My birthday is approaching on August 7, and I urgently need access to my account to share posts about my planned event as I am an influencer. I have exhausted all available channels to contact Instagram for assistance. Thank you.
Reported by GetHuman-seikegba on Friday, August 6, 2021 12:18 PM
I am facing a concerning situation with a fake Instagram account impersonating my little sister, maintained by someone pretending to be a girl named Shayla Moore. Despite multiple reports, Instagram has not taken action. We even reached out to Shayla's father on Facebook, who responded aggressively, claiming affiliation with a biker gang. The account has been active for over two years, escalating by sharing my personal ultrasound photos and posing serious risks once my baby is born. If necessary, I will pursue legal actions against this impersonator. The lack of response from Instagram is alarming, and I may seek assistance to address the negligence.
Reported by GetHuman6426002 on Friday, August 6, 2021 12:44 PM
Dear Sir, My account has been disabled due to an unintentional mistake. A friend asked us to send a video message, and unknowingly, we made a fraudulent error by complying. I sincerely apologize for the misunderstanding and error. I assure you I will now strictly adhere to all Instagram guidelines. Both my Instagram and Facebook accounts are linked and closed, causing inconvenience. This is my first unintentional fraudulent mistake, and I humbly request a chance to rectify it. I pledge to adhere to all rules diligently in the future. Username: adv_deepak_pandey Email: [redacted] Password: deepakpardhan
Reported by GetHuman6427814 on Friday, August 6, 2021 7:04 PM
Over 24 hours ago, I got logged out of Instagram and Facebook unexpectedly. While browsing on Facebook, I clicked on a Newsmax post and got an unwanted image on my screen that caused my account to be disabled. I have important photos on Facebook that I can't access now. Also, I manage three business pages which are crucial for communication. I've tried various methods to recover my accounts and even called the support number without success. I suspect my accounts were hacked and I urgently need help to resolve this issue since it's affecting my business and communication with clients. Despite submitting forms and ID proof, I haven't received any response. It's frustrating and impacting my finances. I hope for a prompt resolution to this problem and appreciate any assistance.
Reported by GetHuman6430486 on Saturday, August 7, 2021 12:23 PM
I experienced an issue with Instagram where I was suddenly logged out and unable to log back in. Despite entering the correct username and password, as well as the security code sent via text, the system would not let me access my account. After entering the necessary information, the page would reload, sending me back to the username/password screen. I haven't received any emails regarding this issue, and the problem persists across different devices. I did see an "Error challenge required" message once. This has been occurring for several days, and unfortunately, Instagram support has not been able to assist me with resolving this problem.
Reported by GetHuman6431242 on Saturday, August 7, 2021 4:18 PM
Dear Instagram Team, I have encountered an issue where my account was accidentally locked, and I am not receiving the security code on my mobile number to unlock it. I kindly request your assistance in resolving this matter promptly in adherence to the privacy policy. Thank you for your help. Sincerely, Username: _mr_jagirdar_05
Reported by GetHuman6427609 on Sunday, August 8, 2021 3:49 AM
Greetings, I have an issue with Instagram's moderation, which is terribly flawed. My comment was removed without violating any community guidelines, while the person who reported me made a "PORNO" reference. After 3 hours, I managed to unblock my account but now I am at """"""RISK OF BAN""""" for no reason. I do not want to be banned without cause. If it happens, I will report it to the authorities. Ban: alfre_bet for making a "PORNO" reference about the length of his male member, stating "mine is 21". I made a lighthearted joke about his phone number being two digits, mine being ten, and he responded with a PORNO joke! Please explain why my innocuous comment was removed while his was not. If safety rules prohibit porno references, why aren't they enforced? Random comments are deleted, and rule violators are not banned. I await a prompt response and would like to SPEAK TO A REPRESENTATIVE directly if possible. I am frustrated; your next mistake will result in legal action.
Reported by GetHuman-scaffyga on Sunday, August 8, 2021 10:33 AM
For nearly two months now, since around June 18th, I've been experiencing issues on Instagram. When I add a post with a caption, only the photos or videos upload, and the caption disappears. Trying to tag someone prompts me to retry posting, then deletes the tag. Commenting results in a message saying to try later due to restricted activity for community protection. This problem started before when I couldn't like posts, which eventually fixed itself after around three weeks. I've never engaged in spamming activities, so I'm unsure why I'm facing these restrictions. This has significantly impacted my engagement and motivation to use Instagram. My username is @arianalatam.
Reported by GetHuman-igarian on Sunday, August 8, 2021 3:23 PM
Hello, I'm experiencing some trouble with my personal Facebook and Instagram accounts as they have been temporarily disabled. I am aware of the community guidelines and have not posted any content that violates them. I kindly request a review of my Facebook account to resolve this matter promptly. Thank you, Pradeep Gupta Email: [redacted] Date of Birth: 24/11/[redacted]
Reported by GetHuman6434302 on Sunday, August 8, 2021 3:25 PM
A hacker has gained access to my Instagram account, animalsprovince, and changed all my information. My original email was [redacted], but now it's been changed to [redacted] Please verify this information and assist me in retrieving my account. You can reach me at [redacted]
Reported by GetHuman6435411 on Sunday, August 8, 2021 10:31 PM
Recently, my account was hacked. I have always been cautious with my social media, so this incident was very upsetting for me. I received a message from a friend requesting my number, which I provided without knowing it was the hacker messaging me. The hacker used my phone number to gain access to my Instagram account, where they changed the password and email. I need all the assistance available to resolve this issue.
Reported by GetHuman6435661 on Monday, August 9, 2021 12:38 AM
Hello Instagram, I am Amandeep Kaur and I manage the account "aman__khattra_". I've been using this account for a year, but it was unexpectedly disabled two days ago. As a content creator, I ensure my posts comply with Instagram's guidelines. Recently, a video was shared from my account without my knowledge, leading to its disablement and a 30-day review message. I maintain that I did not violate any of Instagram's guidelines. Please assist me in restoring my account promptly. Best regards, Amandeep Kaur
Reported by GetHuman6435706 on Monday, August 9, 2021 1:08 AM
Hello, my name is Amandeep Kaur, and my Instagram username is aman__khattra_. I have been using this account as a content creator for a year now, always adhering to Instagram's community guidelines. Recently, a video was shared from my account without my knowledge, leading to its unexpected disabling. I firmly believe I have not violated any guidelines. My Instagram account is crucial for my projects, and its loss would greatly impact me. I kindly request assistance in reinstating my account promptly. I rely on it for my creative work and income. Please investigate this issue and provide a response. You can reach me at [redacted] Thank you.
Reported by GetHuman6435706 on Monday, August 9, 2021 1:29 AM
My Instagram account has been hacked. The hacker changed both my email and password. I found information sent to my email with the hacker's details. The hacker's email is [redacted], and their phone number is +[redacted][redacted]. This individual deceived me during a stock conversation by pretending to help. They then logged me out, changed all access, and used false advertising to engage in fraudulent activities that could potentially lead to legal troubles.
Reported by GetHuman6435771 on Monday, August 9, 2021 1:52 AM
I received a message on WhatsApp stating that my Instagram account will be deleted in 48 hours due to alleged violations of copyright and inappropriate content. The message originated from a Turkish phone number. I am sharing the text with you for advice on what steps to take.
Reported by GetHuman-gscho on Monday, August 9, 2021 4:14 AM
Hello Instagram Team, My Instagram account has been disabled. I have reported this issue to the Instagram Help Center, but unfortunately, my account problem has not been resolved. Please believe me when I say that I mistakenly broke your community guidelines due to a lapse in judgment. I assure you that it will not happen again. Kindly give me one last chance, Insta team, and reactivate my account. I am unable to switch to another account or create a new one.
Reported by GetHuman6436020 on Monday, August 9, 2021 4:30 AM
My Instagram account n_i_k_h_i_l_s_a_i has been disabled for violating community guidelines. Unfortunately, my brother, who was using my phone, unknowingly breached the rules. I deeply regret this mistake as my account holds important job opportunities, contacts, and manager chats. I have been a genuine user for four years and have never spread such content. I kindly request the reactivation of my account. Please review my account data to confirm my adherence to the guidelines. I rely heavily on this account and would greatly appreciate a prompt reactivation. Thank you for your consideration. - Tangirala Nikhilsai
Reported by GetHuman6436034 on Monday, August 9, 2021 4:37 AM
Hello Facebook team, Two days ago, my Instagram account was disabled, and as a result, my Facebook account was disabled as well. Please kindly assist in restoring my Facebook account. I have been using Facebook for a long time and it is very important to me because it contains many old photos. Your help in recovering my account is greatly appreciated. Thank you, - Ranjeet Singh R. Mobile No.: [redacted] Email: [redacted]
Reported by GetHuman6436081 on Monday, August 9, 2021 5:04 AM
Dear support team, I recently encountered an issue with my personal Facebook and Instagram accounts being temporarily disabled. I want to make sure I adhere to all the Facebook community guidelines and rules to avoid any illegal activity on my accounts. I would appreciate it if you could review my Facebook account promptly and assist me in resolving this matter. Thank you for your attention to this matter, P. Gupta Email: [redacted] Date of Birth: 24-11-[redacted]
Reported by GetHuman6434302 on Monday, August 9, 2021 6:21 AM
My official Facebook account linked to my Instagram account has been disabled. However, now, my official Facebook and Instagram accounts are disabled without any reason. I have submitted a request to the Facebook team. I always follow the community rules on Facebook and Instagram. I do not post illegal or sexual content on my Facebook account. I have used my real name, nickname, and date of birth which matches my official Facebook account. I kindly request the recovery of my official Facebook and Instagram accounts. Name: Jayendra Girase Nickname: Jaypal Rajput Date of Birth: 30/08/[redacted] Gmail: [redacted] Mobile: [redacted] Facebook Account Password: rajputana Aadhar Number: 2[redacted] [redacted] Please assist me promptly.
Reported by GetHuman-jgirase on Monday, August 9, 2021 6:28 AM

Help me with my Instagram issue

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