Ikea Customer Service Issues

I recently visited Ikea to purchase furniture. I selected a king-size bed, a mattress, and 3 sets of cupboards. Unfortunately, one of the cupboards I chose with a white frame had a brown frame with a damaged door and shelf. Despite fixing it, I am dissatisfied and need a replacement door. Additionally, the bed and mattress I purchased were both double size instead of king size, causing inconvenience as I specifically wanted a larger bed. My trust in the Ikea staff assisting me with the orders was let down, especially considering there were 3 others present during the selection. I am disappointed with the situation and hope for a resolution soon.

Hello, Approximately a month ago, we acquired a shallow PAX wardrobe. After my husband assembled it and secured it to the wall as directed, the wardrobe unexpectedly tipped over this morning when I opened one of its doors. Fortunately, I was the one affected instead of one of my children. The wardrobe's dimensions are very shallow at 35cm, extremely tall at 229cm, and features a heavy front due to its mirrored doors, which contributed to this unsafe situation. The furniture is placed on a carpeted floor, resulting in significant instability. The weight of the front part compromised the screws in the wall causing them to fail. My priority is the safety of my two young children, and I believe replacing the heavy doors with lighter ones is the best solution to enhance the wardrobe's stability. I seek guidance on how to proceed with this modification to prevent any future accidents. Thank you, Lena

Ikea cancelled my July countertop order without notice or a refund, a $[redacted]+ purchase. Despite their claims to have contacted me in July, I have only received spam emails from them. It is now taking days to reinstate my order, with no way to reach a manager for accountability. Providing my original paperwork was crucial as they had no record of my transaction. I demand to be prioritized and compensated for this inconvenience and loss of over $[redacted].

I bought a glass display cabinet that was delivered on October 30th. When I opened box 2, the glass panels shattered, cutting me under my right eye and scattering glass everywhere. I cleaned up and returned the item to your Wembley branch. The returns department replaced it, but I worry this could happen again and result in a more serious injury. The store staff didn't seem very concerned about the incident, and I feel the situation warrants more attention. I have photos of the shattered glass and the cut on my face. I would appreciate prompt action on this matter.

I purchased a bed base, mattress, and curtains online from ATHENS on the 25th of September. Despite paying immediately, none of my items arrived. After contacting customer service and providing proof of payment, I was informed that the bed base was out of stock. I was asked to reorder with the same order number, but then both the base and mattress were unavailable. Trying to place an online order without items in stock proved futile. Subsequent calls and emails yielded no resolution. After being told my items would arrive on the 4th of November or I could opt for a refund on the 21st of October, I requested my money back. Despite numerous phone calls and emails, the refund has not been processed, and I continuously receive unhelpful responses from customer service.

My fiancé and I recently purchased a JOKKKA table set from Ikea. While assembling the table was straightforward, we encountered issues with the chairs. Despite watching tutorials online, the chair pieces with shorter back slats prevent them from fitting together properly. This has been quite frustrating as we love the set in our apartment. We would greatly appreciate it if a maintenance person could assist us in resolving this issue.

I am searching for item [redacted]1, which is currently unavailable at my Ottawa store. I noticed the Etobicoke store has 10 in stock. I would like to purchase 1. I attempted to order online yesterday, but the Ikea website indicated it could not be bought when trying to checkout. Can you assist me in acquiring the Vimle cover for the loveseat section to finalize assembling my Vimle sectional at home? Thank you. - Peter

Hello, I recently bought a Vimle sectional from Ikea and completed the assembly. Now, I'm trying to purchase item [redacted]1, the cover for the love seat. Unfortunately, it's out of stock at my local store. I see that the Etobicoke store has 10 in stock, but it's a four-hour drive for me. Is there a way to pay for the item at the Etobicoke store today and pick it up during the weekend of Nov 16 or 17? Thank you in advance for your help. -Peter

We just finished renovating our basement office post-flood. We have new office storage furniture, such as bookshelves and shelves with drawers, being delivered. Previously, we had similar furniture without any anchoring. We're using the Task Rabbit service on your site. We'd like to keep the flexibility to rearrange the furniture as we add more pieces in the future. Could IKEA allow for an option to opt out of anchoring requirements or provide a disclaimer? Thank you.

I placed an order at Ikea on 10/25/[redacted] and was supposed to receive it on Monday 10/28/[redacted]. I had informed the store representative that I couldn't accept delivery before 3pm, and it was noted in the system. Despite this, I received a call at 10am on Monday when I was at work, stating the delivery driver was 40 minutes away. This timing didn't work for me. I was rescheduled for Wednesday, under the same time constraints, but again got a call at 9am when I was at work. I received an email saying my delivery would be sent back with a fee. After calling Ikea, I was rescheduled for Friday 11/01/[redacted]. I reiterated my availability issue, and it was noted. Today, at 8pm, I received a call with a delivery time slot from 11am-3pm, which was not what I had agreed on and is inconvenient for me.

Order No. [redacted]8 After receiving and assembling the sofa I ordered, I discovered it came without the necessary cushions for sitting. I kindly request the cushions be delivered promptly; otherwise, I may need to return the sofa for a full refund, including all charges and assembly fees. It is essential to provide a complete product to customers. Please assist with this matter. Thank you, T.S.

My name is Joseph Kenny. I purchased a mattress online for [redacted] euros with an additional 50 euros for delivery, totaling [redacted] euros on August 11, [redacted]. Unfortunately, I had to return the item as it was too high and too firm. Despite being promised an easy return policy advertised on their website, I faced issues returning the mattress. They now refuse to refund me or provide me with a replacement because I unknowingly signed a document that allowed them to dispose of the goods. This kind of treatment from Ikea is disappointing. I will pursue legal action if necessary. I have consulted with consumer protection who explained that I have 14 days to return items in this country for a refund. Joseph Kenny.

Hello, We recently completed the kitchen measurement and planning session at home, and we are now prepared to make the purchase. However, we have encountered difficulties reaching the installation service to schedule delivery and make payment. Despite being informed that these tasks could be done in store without an appointment, our visit to the Croydon store on a Saturday revealed otherwise. We were instructed to book a planning session for a simple transaction. Securing an in-store appointment has proved challenging, and contacting the installation team has been equally frustrating. Navigating this process has been exasperating, especially considering the inability to handle it over the phone or online. I seek guidance on the next steps to resolve this issue smoothly. Thank you, J.

I bought a wardrobe set from IKEA Sheffield on the 26th of September, with order number [redacted]. I purchased long handles but when they arrived, they were too large and only two handles were included instead of four. After speaking with IKEA and receiving a second delivery of the wrong handles, I returned them and obtained a refund. While in Nottingham, I bought the correct handles, which also turned out to be unsuitable, so I returned them as well. Unfortunately, I lost the receipt between Nottingham, Lincoln, and Nottingham again. I'm requesting a refund for the handles (Kallror [redacted].[redacted].64) and the Drona storage boxes ([redacted].[redacted].55). The purchase was made on the 3rd of October for £49. I've checked my bank statements for the transaction details. I hope for your assistance in resolving this matter. Thank you, Terry J.

Hello, My name is Doroti, and I'm seeking clarification for some questions. Approximately a year ago, I purchased a Pax double wardrobe with 5 mirror doors that included a large trousers rack suitable for the 100cm wardrobe. I have not used the rack and it is in perfect condition. Recently, my husband visited Ikea to update the interior. We purchased drawers, shelves, and a small trousers rack, but when he installed it, we realized the rack was the wrong size and too short. Can I remove and return it? We also bought excess unopened shelves, can those be returned as well? Additionally, I am curious if the original large trousers rack that came with the wardrobe, still in perfect condition, can be returned for a partial refund or if Ikea has any alternative suggestions, or should I dispose of it? Thank you for your assistance. Regards, Doroti W.

During my visit to your Manchester store on 3rd October, I made a significant purchase totaling over £[redacted], mainly consisting of Pax wardrobes and interior fittings. Included in my purchase were 6 Komplement drawers ([redacted].[redacted].52). Regrettably, upon assembling the drawers, I discovered that out of the 6 purchased, 5 were damaged. Surprisingly, the cardboard packaging of each drawer appeared intact with no visible damage until I began assembling them. Being constrained by time due to an imminent move, I was unable to return the damaged drawers. I have documented the damages through photographs for your reference. I am curious to know if you have encountered similar issues like this in the past.

In February [redacted], I purchased a 100cm x 96cm Godmorgon mirrored bathroom cabinet from your store. Recently, I contacted your customer service regarding the dangerous situation caused by the mirrored doors constantly falling off. I am concerned about the safety and potential risks involved. I was informed that the product is guaranteed for 10 years, and newer versions of the product feature improvements such as screwed doors rather than glued ones, suggesting there may have been a known issue. Unfortunately, I am unable to locate my receipt and did not pay with my bank card. While I requested my credit card statements for that period, obtaining them may take some time. Given the severity of the problem, I am hopeful we can address this issue promptly even without the receipt. I have evidence of my bathroom renovation in February [redacted] coinciding with the purchase of the cabinet. Can you please confirm if there has been a recall on these cupboards or assist with resolving this safety concern efficiently? Your attention to this matter is greatly appreciated.

Good Afternoon, I purchased a faulty Sofa Bed earlier this year, around March or April, from the Wednesbury (Birmingham) store. Unfortunately, I have misplaced the receipt during my recent move and I urgently need to replace the item. I used a gift card for the purchase, as we returned two wardrobes that were too tall for our space. Since I paid with a gift card, I am unable to locate the transaction in my bank statements. I am providing my IKEA Family Card Number ([redacted][redacted]39) and details of the items purchased in the hope that you can assist in tracking the purchase: - Item Number: [redacted].[redacted].96 / Fyresdal Sofa Bed - Other items purchased: 2 x mattresses, 2 x fitted sheets ([redacted] x 80), 2 x mattress protectors ([redacted] x 80) I would greatly appreciate it if you could provide me with a copy of the receipt or the receipt number so that I can proceed with the exchange smoothly. Since the Sofa Bed is in daily use and I need to rent a van for the exchange, having this information beforehand is crucial for me. Thank you for your assistance. Kind Regards, S. Francis

Yesterday morning, we only received 17 out of the 59 items/parcels we ordered. We informed the delivery team about the missing items, but they advised reaching out to customer services. Despite our efforts, IKEA's phone line has been busy all day. Strangely, one of the parcels had the name and address of someone else attached alongside ours. Concerned that our parcels might have been delivered incorrectly, we received a voicemail indicating a pending delivery that never arrived. Attempts to email IKEA also failed. Urgently seeking contact to address this issue, we are hesitant to fill out the missing items documentation as we find it troublesome without proper details. We are dissatisfied with the $69 delivery fee considering the poor service. Moreover, one of the Billy bookcase parcels arrived broken, and we have yet to inspect its contents.

On August 11th, [redacted], during a visit to the Coventry store, I sought assistance from a staff member to purchase a Brimnes bed and storage headboard in Oak. The staff member inquired if a mattress was needed, which we did not require. Subsequently, given a sheet to facilitate the order process as we were contemplating purchasing other large items. Upon presenting the sheet at the order desk near the tills, a gentleman processed it and scheduled a delivery day. The items arrived this morning, but we overlooked the need for slats or another support structure for the mattress. Currently, we are faced with a large bed frame, a mattress without a place on the bed, limited floor space for the mattress, and family members arriving tomorrow expecting a bed to sleep in.