Ikea Customer Service Issues

I am coming from [redacted] miles away tomorrow to pick up an order from IKEA. I can order two items online, but unfortunately, one item, the TRULSTORP coffee table black-brown #[redacted]7, cannot be ordered online. As a 72-year-old disabled individual, it would be greatly appreciated if I could pick up this item along with the other three furniture pieces at your pick-up location. Can this be arranged? I will wait before placing my online order for the other two items until I hear back from you, so I can pay for everything together. Thank you.

I placed a "click and collect" order online for approximately $2,[redacted]. My fiancé and I both took the day off work to drive about 4 hours to pick up the furniture. We even rented a truck for the occasion. Unfortunately, while on the road, we received an email informing us that the entire order was canceled due to one item, towels, being out of stock, valued at around $15. As we were driving, we missed the email until we arrived at the store. Upon arrival, the store informed us that we would need to re-shop for everything ourselves, which would take another 1-2 hours. This situation does not align with IKEA's mission statement to "create a better everyday life for the many people."

We are currently experiencing an issue with the delivery of our bed frame. We have reached out via email last Friday but have not received a response yet. Our Order number is [redacted]64. The item number is [redacted].[redacted].41. We are missing the slatted bed base as well as the middle support beam, as shown on pages 30 and 24 of the instruction booklet respectively. We are eager to resolve this as soon as possible.

I purchased kitchen and wardrobe units in-store on Sunday using Ikea finance. I have a delivery scheduled for Friday, November 8th, and arranged for wardrobe assembly. However, I have changed my mind. I would like to proceed with the purchase of the kitchen units (order number [redacted]3) totaling £[redacted] and two mattresses (double and king size). I need to adjust the interest-free credit to cover this new total, meaning it will be repaid over a shorter duration. Additionally, I would like to remove the wardrobe construction cost. How can I proceed with these changes? Thank you. Janneke Geene.

I placed an order for kitchen units and wardrobe units with interest-free credit last Sunday. Janneke G. 69 Dale Road SK6 6NF Order Number: [redacted] I have had a change of heart. - I would like to proceed with the kitchen units from quotation number [redacted]. - I would like to include two mattresses in this order, one double and one king-size. - I wish to cancel the wardrobe construction and adjust the delivery date. I will need to arrange a new interest-free credit agreement for a lesser amount. Kindly advise on how to proceed. Janneke G.

I am interested in purchasing a couple of items from the IKEA store in Live Oak, Texas. However, as I am 8 hours away and cannot visit for a few weeks, I discovered that the store only has one cabinet in stock of the two options I want. If the Brimnes cabinet (black) with glass doors, product number [redacted].[redacted].64, goes out of stock, I'd like to know if the store restocks items or if I should look in another location for it.

I was told at the Belfast store that the PAX Wardrobe frame in oak, 100x58x236 cm, was not available in-store and could only be bought online for delivery. However, I cannot find it on the website. We bought the other parts of the wardrobe, two 75x58x236 oak frames, and they are very heavy. If we can't get the larger frame, we'll need to return everything because of the misinformation from IKEA. It would be appreciated if IKEA could resolve this issue by either helping source the missing item or arranging for a return of the purchased items.

I mistakenly provided the wrong postcode for a product I purchased from IKEA two weeks ago. After contacting customer service to correct it, I was assured by the representative that the address was updated and the item was forwarded to DPD for delivery, but I did not receive any confirmation of this. Despite the assurance, I have yet to receive the product and now wish to request a refund due to the extended delay, as my interest has waned. I am uncertain of the current whereabouts of the item and am unsure how to track it. Nevertheless, I would appreciate being refunded for the undelivered purchase. My order number is: [redacted]

I encountered issues with my recent IKEA order (order:[redacted]) scheduled for delivery on 1 October, delayed due to a vehicle breakdown until 2 October. Out of the 3 items, 2 arrived damaged with inadequate packaging, leaving me to accept the one required item and returning the other via courier. Despite a lengthy customer service call, I am yet to hear from IKEA post-return. I am disappointed with this experience and urge for prompt resolution, even expecting a phone call at [redacted]. Your urgent attention to this matter is appreciated. - Prof J G Moone

I live in Cyprus and bought a countertop from Ikea 10 years ago. Recently, the countertop had problems, so I contacted Ikea. They sent a crew to inspect the issue and agreed to replace the countertop. After waiting a month for the installation, a new crew arrived last week on 11/10/19. Unfortunately, they discovered a missing piece and didn't bring enough pieces to complete the installation. Despite numerous calls to Ikea's customer service, there has been no response, only promises of callbacks that never happened. This situation has left me without water or electricity in my kitchen, making it impossible to cook, use the sink, or operate the washing machine. As a result, my family and I have been greatly inconvenienced. My name is Thekla T. and my contact number is [redacted]7 in Cyprus.

Hello, I purchased items at the Ashton under Lyne store in Manchester last Friday. I got four Ribba white frames priced at £4 each. Unfortunately, upon unwrapping, I discovered that two of the clear fronts were scratched and cracked. Being disabled and relying on a wheelchair, it was challenging for me to go back to the store, especially with the distance of 3 miles. I'd like to know how I can return these damaged items without having to leave my home. My transaction ID is [redacted]1/[redacted]/3/[redacted]. Since the store's lift was not operational, we had to use the staff lift with assistance, which took a long time. I prefer not to have a similar experience again. If possible, I am willing to mail the damaged fronts back if you could send me two intact replacements. Thank you for your help. Mrs. N. Bates at 3 The Birches, Mossley, OL50EQ, Ashton under Lyne, Manchester.

I recently visited IKEA in St. Louis and bought a rug, article # [redacted]8. The display price was $99, but my receipt showed a charge of $[redacted].12. I checked the website, which still listed the rug at $99. The price difference caught me off guard as I wouldn't have paid the higher amount. The item is unopened, and I'd like to keep it if the $99 price is correct. Can you please look into this and help me resolve the discrepancy? Thank you for your assistance.

I purchased two Tackan soap dispensers about a year ago. Unfortunately, one of them was defective right from the start, with soap leaking from the pump's neck. Additionally, two months ago, the second dispenser had an issue where the plastic tube broke near the tip, making it unable to pump properly. I understand that the Tackan is one of the lower-end products, but the poor quality and short lifespan contribute to environmental concerns. I would appreciate it if you could send me two new complete pump parts so I can continue to use the glass bottles that I purposely selected over plastic. I can provide photos of the defective Tackans if needed. As the nearest store is far from me, I hope you can assist with this matter promptly. Thank you for addressing this quality concern. Best regards, M.

I am looking to purchase several items for my apartment from Ikea, including bedding. I have come across a linen duvet cover set that I like, but I am having trouble finding a matching linen bed sheet online. I found a linen bed sheet listing on Google in white, which is not the color I am looking for. I am specifically interested in a dark gray linen bed sheet to match the duvet cover set I want to buy. I couldn't find this specific item on the Ikea website when browsing for linen bed sheets to complete my bedding set. Can you confirm if Ikea carries the dark gray linen bed sheet in the US as well?

I recently visited Ikea in Dublin and purchased various items. While I managed to bring most of them home, I needed three bookcases delivered to Cork. Despite paying for both the items and delivery, the promised Sunday morning delivery did not happen. After being informed of a Tuesday delivery that also did not occur, I was left frustrated. Numerous calls to customer service and long hold times resulted in the order being canceled. Now, I must wait for up to 10 days for a refund. To my surprise, the items are no longer available on the website. I feel misled and disappointed by the entire situation and am hesitant to make the trip to Dublin again due to this poor customer service experience.

I'm having trouble using your email as it seems to be malfunctioning. I'm writing in relation to Order number: [redacted]10, which is a gift for my son. Could you please change the "Deliver to" name from mine, Constance Leshin, to his, Vaughan Williams? Additionally, I kindly request that you omit the receipt with the price from the package since it is meant as a gift. I've encountered difficulties reaching your business via phone or email, so I'm hopeful this message gets through and I receive a response. Thank you in advance for your assistance.

Dear Sir/Madam, I am writing to address an issue with an order ([redacted]) I placed for delivery at Castle Mill in Oxford. Unfortunately, upon the delivery's arrival at my apartment, I did not receive any notification through phone or email. Subsequently, the local reception was unable to accept the package as a signature was required, resulting in the courier leaving without delivering the order. Upon checking the online delivery status, I noted that the courier was already en route back. I promptly contacted IKEA's delivery department, but regrettably, it was explained that the delivery could not be reattempted. This situation is quite inconvenient as the order includes essential items needed urgently by myself and my housemates. I had been waiting at home for hours in anticipation of the delivery and was hopeful for some form of notification upon arrival. I kindly request for the delivery to be rescheduled promptly. It would greatly help if I could receive a call, text, or email notification when the delivery is on its way for collection. Thank you for your attention to this matter. Best regards, Jasper

Hello! We were about to assemble the Tyssedal dresser with mirror as soon as we received the 4 missing legs. However, while following the assembly instructions, we discovered that the metal sliders for the drawers were also missing from the order. Although my husband checked all the parts upon arrival, these slider brackets were not listed, so he only noticed the omission now. Therefore, we had to halt the assembly process once more. We kindly request that the 6 slider brackets be shipped to us promptly, preferably via overnight delivery. This is our first time ordering from IKEA online, as the store didn't have this dresser in stock when we visited in August [redacted]. We are a bit disappointed by the incomplete shipment, as we have had positive experiences assembling IKEA furniture for the past 18 years. We hope for a swift resolution and would like to attach a picture for reference. Thank you for your assistance! Agnes Hunt

Subject: Issue with Missing Furniture Pieces - Return ID [redacted]79 Dear IKEA Customer Service, I am reaching out regarding a recent experience I had while purchasing chests of drawers from your Reading store. I encountered an issue with missing pieces from one of the sets, causing a considerable inconvenience and time investment to resolve. I believe there is an opportunity to improve the returns/exchange process to prevent similar occurrences for other customers in the future. Despite the assistance received from your helpful staff, the process of going back to the store twice and the inability to ensure the missing pieces were included in the replacement pack has resulted in wasted time, money, and lost earnings due to the delay in completing the furniture assembly. I appreciate the efforts of your team, but I wanted to share my frustration with the overall handling of the situation. I hope this feedback can lead to a more customer-oriented approach in similar cases in the future. Thank you for your attention to this matter. Sincerely, N. Earp

I am experiencing a challenge with IKEA near the Athens airport. Yesterday, I visited to buy furniture for 11 units on Lemnos island but they could not confirm if they have enough stock. Today, when I returned to purchase smaller items like lamps, pillows, cutlery, crockery, and pots and pans, I was informed I had to pick and carry them to the counter myself. I asked to combine today's purchase with yesterday's for shipping, but was denied by the store manager. They insisted I take the smaller items today and arrange my transportation. How can I manage to transport 46 pillows, over 80 plates, and 11 lamps in a taxi and on a plane to the island alone? When expressing my inability, they suggested I go back to the hotel and email the item codes, but the items were not scanned at the store. Is this how IKEA typically handles their customers?