Humana Customer Service Issues

During a trip to Louisville, we discovered that the corporation Humana was founded by Christian Presbyterians. However, I am uncertain about the accuracy of this information, especially considering our negative experience with Humana. Recently, my wife reached Medicare age and decided to join Humana. Unfortunately, we found out that the Part D plan does not cover her COPD medications such as Advair, Dulera, or Symbicort. It seems that Humana does not provide coverage for these necessary medications. As a result, my wife is paying for a plan that does not meet her medical needs, and she feels stuck in a system with no apparent way out due to restrictions like "open-enrollment." This situation has been frustrating and concerning for us.

I am Victoria S. I am frustrated with the customer support as the representatives I have spoken to seem unaware of the issue. It took months to identify the problem. Despite my clear instructions on my preferred doctors and medical group during my enrollment in Nov for Medicare, I was incorrectly placed in Humana Choice Only instead of Humana Choice Care. Consequently, I am being charged out-of-network copays. I require assistance in rectifying this situation.

I received an email notifying me of a response, but I did not receive it. I find it disappointing that there is no way to view my question in the email. It would be better if the process involved more human interaction. During my annual eye screening, I am informed that I need to pay for retinal photographs. As a diabetic, I am aware of the risks associated with diabetes, including diabetic retinopathy. This condition can lead to blindness and is preventable with proper screening. Why doesn't Humana cover retinal screenings for diabetics? - Diabetic Eric Wolff Member ID: [redacted]87 [redacted]

My partner and my child have Humana coverage, but recently, none of the bills from their doctor appointments were covered at all. We believe this is unfair and would like to file an appeal. It seems unreasonable that even if a service is out of network, some portion should still be covered. Even the hospital staff agrees this is absurd. Furthermore, a prescription was prescribed but when we tried to fill it, the insurance was not valid, as the information provided did not match. Despite updating the insurance card information, my partner is still not found in the system. This is frustrating as last year, his prescriptions were not covered due to an incorrect birthdate in the system causing a mismatch at the pharmacy. Please, I need assistance with this matter.

I have Humana Dental insurance, and my member ID is: [redacted]52-[redacted]. When I was without a job, I enrolled in the dental plan for myself. Now that my current job offers comprehensive medical, dental, and vision coverage, my Humana Dental policy has become unnecessary. I am looking to cancel this redundant coverage. I previously contacted customer service to request this, but it appears there was a misunderstanding. I was dis-enrolled, yet I am still paying for the coverage each month. Please ensure that my account is canceled promptly to stop the monthly charges for the extra coverage. Thank you.

I have tried multiple times to switch my Primary Care Doctor (PCD) back to Todd Kazdan, DO. I've asked for a new ID card to be sent to my home, attempting this for the third time. Even after checking my Humana account, it still displays John Hylton, MD as my PCD. I am confused why I keep being told the change is complete and that a new card will be mailed, yet the issue persists. Today, I received a card by email still indicating Hylton as my PCD. My account needs to be corrected to show Todd Kazdan, DO, and a new card reflecting this should be mailed. When I contact customer service, they always claim it's a simple fix if my doctor calls to confirm. Doctors are often too busy for such requests. Kindly update my account and mail the correct card with Dr. Kazdan's information. Thank you. -Beverly Hicks

I am concerned about the situation with my mother's transfer to Sunset Lakes. Sarasota Memorial Hospital was supposed to keep her until Sunset Lakes opened on Monday, but she was discharged to Consulate instead, where we have had issues in the past. Despite approval for transfer, Consulate claims Humana will not permit it. My mother's health has deteriorated back at Consulate, and her care has worsened. This is a severe safety and health concern. The current facility needs to be addressed. Assistance is urgently needed.

Since May, I have been waiting for a response on my existing claim for a colonoscopy procedure. Despite being assured by Humana that it would be covered as preventative, it was later denied, even after informing them of my previous cancer history. I provided a reference number for a call where a representative stated it would be covered, but it still needed further review. Contacting them multiple times since May [redacted] only resulted in being put on hold by representatives who couldn't assist and promised a call back, which never happened. The cycle of calling continues monthly with no resolution. I feel frustrated by the lack of follow-through, as I was given conflicting information before the procedure. I am seeking advice on how to resolve this situation promptly. The inconsistencies and poor customer service experience have been taxing, having spent numerous days on hold with no resolution in sight. Thank you, K. Pentecost

My wife received a welcome letter from Humana for a Medicare policy, but they misspelled her last name as Poyne instead of Payne. I've tried contacting four people without success as she doesn't have a Humana number yet since the policy starts next year. The letter promised additional information and a card with her correct name and number soon. I'm wondering if it would be simpler to fix this error now than later. I hope this issue can be easily resolved.

I am currently enrolled in the Humana Choice R4182-[redacted] Regional PPO plan. However, there seems to be a discrepancy with the RX Coverage listed on Medicare.gov. I have contacted Medicare, as well as the Texas Department of Insurance, to address this issue to no avail. Despite my efforts to select a plan without drug coverage, the system continues to show otherwise, preventing me from adding an RX plan for [redacted]. This problem has persisted for a month, and I am becoming frustrated with the lack of resolution. I urge the provider to correct the information on Medicare.gov and communicate with CMS to rectify the situation promptly. My name is Barbara Dunlap from Wichita Falls, TX, and I would appreciate any updates on this matter. You can reach me at [redacted] Thank you for your attention to this matter.

I am looking to cancel my vision policy and stop the auto-pay. Unfortunately, when accessing the website, I cannot find any information on how to cancel. I emailed on 12/24/18 but received no response. Contacting the phone number provided was challenging due to the automated system directing calls. After finally reaching a representative, they were unable to assist me and provided me with a direct number, 1-[redacted], which redirected me back to the same unhelpful department. This experience has been frustrating as it appears difficult to cancel a policy intentionally. After searching online, I found a different number and am currently on hold for 20 minutes. I would appreciate it if this issue could be addressed and resolved promptly.

The benefits were not fully explained to me. After reviewing the Humana policy paperwork, I am highly dissatisfied. I do not require prescription drug coverage. I was informed that transportation to a doctor's appointment would be included, but I just found out it is only for one-way trips. As I have physical therapy three times a week, this limitation is very inconvenient. I postponed my physical therapy to align with this policy, and now I am unable to fully utilize the insurance. I am dissatisfied with the coverage and the lack of clarity during the explanation provided to me.

I am Gary McClure, and I care for my daughter Katelyn, who is disabled. I attempted to register my granddaughters, Elizabeth and Emmalyn McClure, on Humana's website using their birth certificates and a consent form from my daughter. However, a supervisor named TXL [redacted] mentioned the need for power of attorney for the granddaughters. I proposed that my daughter could call instead, but was told she too would require power of attorney. It seems unnecessary for my daughter to provide power of attorney for her own children. This situation has caused frustration over the past two weeks. Please assist promptly. Thank you, Gary McClure [redacted].

I recently had a concerning experience at Dr. Jeffery Constantine's office regarding the lack of proper in-person ASL interpretation as required by ADA law. Despite needing this accommodation, I was asked to communicate through an online interpreter service via laptop, which proved to be inadequate due to a small screen size and poor image quality. Additionally, there were technical issues with the computer needing to be rebooted. The nurse also questioned the presence of my friend who was accompanying me, despite him being familiar with my medical history and purposes of the visit. During the visit, my friend had to explain the reasons for my appointment and provide necessary paperwork, such as DMV forms and prescriptions. Despite having already filled out electronic forms sent via email, the assistant seemed unaware of this and redundantly asked the same questions. After taking my vitals, the assistant left me waiting in the examination room for over half an hour. Frustrated by the lack of attention to detail and respect for our time, my friend and I decided to leave without any intervention from the staff. I plan to inform my insurance company about this experience to ensure they are aware of the subpar service provided by Tryon Medical Partners.

I am having difficulty obtaining authorization for omeprazole suspension for a cancer patient who requires medicine through a g-tube. Despite efforts to appeal the denials, each call results in being transferred overseas with no resolution. The denials for both First-omeprazole 2mg/ml and omeprazole powder have been frustrating, as bulk powders are not covered under Part D. The appeal process with Humana has been a confusing and time-consuming cycle. I need a solution for the patient's esophageal dysphagia and obstruction that doesn't involve capsules with beads getting stuck in the syringe or tablet coating clogging the g-tube. A suspension is urgently needed to administer the medication properly.

Hello, I am inquiring about a physical paper check I recently received from Humana for $6.30, as some type of reimbursement related to Wells Fargo. My problem is that I don't have a physical bank to deposit it in because I bank with Capital One [redacted] online, and there are no Capital One Banks in my area. I would open a bank account locally, but the minimum deposit is $[redacted], which I don't have. I know I can deposit this via Smart-Phone, but I don’t own one, and being new to the area, I don't know anyone well enough to ask to use theirs. Can Humana arrange a direct deposit or send this amount through PayPal instead? Walmart charges $4.00 to cash any check, so that's not a viable option. Please assist. Thank you, G.K.

I am seeking to return to my home in San Francisco. Upon my arrival, I envision encountering five petite individuals, each uniquely lovely in their own way. One of them stands out as exceptionally beautiful, showcasing a range of shades that fulfill my wildest dreams. They will coexist harmoniously, fostering love and intimacy, whether collectively or individually. Regardless of the manner, I will express myself freely and engage with whomever I choose, whenever I desire. It is important that my wishes are fulfilled at all times. I exert authority over all, including a divine entity, to ensure my happiness. My love encompasses everything and everyone, promoting unity rather than dominance.

I had oral surgery on 12/07/[redacted], and according to the claim dated 04/20/[redacted], my responsibility is $1,[redacted]. However, my in-network deductible is only $75. I contacted Humana customer service on May 20th to request a reevaluation of the claim. Despite being told on June 4th that it was a high priority and would be reevaluated soon, on June 13th, I was informed that the claim was filed as "out-of-network." Interestingly, I discovered Dr. Basi, who performed the surgery, listed as an in-network provider on the Humana website. Dr. Basi is associated with Boynton Health Service at the University of Minnesota, which has an out-of-network Tax ID. It seems he should be considered in-network through the find a dentist website due to his affiliation with Boynton Health.

My spouse, Artemiza Acosta, and I both have Humana Medicare plans, H[redacted]2 & H[redacted]9. We receive excessive robo-calls post-doctor visits from Humana, covering plan changes or other services. Calls vary in origin and sometimes don’t leave messages. While we generally like Humana, the frequent robo-calls make us contemplate switching providers. We hope for a solution soon to avoid changing companies. Ron D. & Artemiza A.

I have been receiving automated calls asking me to contact my brother. My brother, who is developmentally disabled, does not live with me, but I am listed as his contact. I have previously returned these calls, which were regarding an in-home exam for him, a request he does not wish to pursue. I have communicated this to Humana before. Despite this, I receive daily calls from Humana, which is not my intention to ignore. I have refused similar offers from my own health insurance in the past, as my husband and I found them to be inconvenient without real benefit. Please update your records that Richard E. White, with member number ending in [redacted] from Queens, NY, does not wish to have in-home exams.