Humana Customer Service Issues

I recently contacted about my brother, Richard E. White, who has developmental disabilities. I have been receiving daily robo-calls from Humana in regards to in-home health care, despite expressing previously that he does not want these exams. When I received a response asking for clarification on how to resolve the issue, I want to make it explicitly clear here again. Please update your records to specify that Richard E. White does not wish to have in-home health exams. I need this message to reach Humana directly for resolution. Since I am unsure of this platform, I prefer not to provide an account number. Thank you.

As a long-term member of Humana insurance, I recently transitioned to living in Lexington Square in Elmhurst. I am facing an issue with having to buy my required prescriptions at Lombard Pharmacy in Lombard, IL. Currently, I get my prescriptions at no cost through Humana. Lombard is now charging me $70 plus fees for packing my daily doses. I have raised my concerns with the assisted living director. The situation seems unresolved. I need to understand my options with Humana as I want to stick with them. I urgently need clarification on whether I can get the packing service while staying with Humana and meeting the packing requirement at Lexington Square. Kindly provide guidance on the packing options, associated costs, and if this service is compatible with staying with Humana. Thank you for your assistance. -Bonnie M. Mester- [redacted] (Humana Enhanced [PDP])

I recently enrolled in a Part D insurance plan for [redacted] in mid-November, and I inquired about coverage for the remainder of [redacted]. I was informed that I could pay for December and possibly the rest of November by providing all necessary information including payment details. However, when I had to visit the ER on December 2, I checked MyHumana but couldn't find my information, so I contacted customer service multiple times. After three hours, my incomplete information was located, but Medicare stated it was not in their system. Despite assurances that I would be covered by December 1, I had to pay out of pocket for prescriptions that needed to be filled. I am hoping to be reimbursed for these expenses.

I have been trying to resolve an issue regarding my membership with no success. I would like to reinstate my Advantage HMO plan that was approved. I would like the plan to be effective at the beginning of the year. I currently have an active PPO plan but would like to switch. My name is Dale J., located at [redacted] E. Cale Herculo, Tucson, AZ. My phone number is [redacted], member ID is H[redacted]6. I had a negative experience with the last agent I spoke to. Please assist in changing my plan to one with no premium. You can reach me at my email, [redacted]. Thank you.

I am currently enrolled in a Humana RX Plan (PDP) expiring on December 31st, [redacted]. Today, on December 7th, [redacted], I received a card in the mail from Humana for their Premier RX Plan (PDP) starting on January 1st, [redacted]. I no longer wish to continue coverage with Humana and want to ensure that it is canceled effective January 1st, [redacted]. My monthly premiums have been automatically withdrawn from my bank account and I want to prevent any withdrawals next year. I have been receiving some prescriptions from the Veterans Administration (VA) for the past few years and starting in January [redacted], I will be getting all of my prescriptions from them.

I need assistance with a refund check that was issued to a former client. The probate process delayed cashing the check, and now it has expired. Despite multiple attempts to resolve this with Humana, I keep encountering unhelpful responses. My goal is to have the check reissued for the estate account. The repetitive requests for paperwork and unfulfilled promises have been frustrating after 6 months of trying. Additionally, I am seeking information on filing a life benefits claim for my uncle, L.W. I appreciate any help in resolving these matters. Thank you, D.W. (EOE).

I recently discovered that Humana owns FPG. It seems they need to address the issues at Family Physicians of Oviedo. As a patient, I had an appointment scheduled for this morning, but when I arrived at their new location on Executive Drive, nobody was there. I was never informed about the move from their previous location on West Broadway. This lack of communication is unacceptable for a medical office. On top of that, when I called later, the staff could not explain why my prescriptions were no longer being sent to CVS or why I was not receiving notifications to pick them up. Their excuse of a new computer system hindering access to patient charts is not reassuring. Patients like me rely on their organization for proper care, and this situation is causing unnecessary disruptions. If this issue is not addressed promptly, I will have to escalate it to the State Licensing Division.

I've noticed that Humana owns FPG. There should be better oversight of their acquisitions. I am a patient at Family Physicians of Oviedo, FL. I believe they are part of your network. They recently relocated from [redacted] W Broadway to [redacted] Executive Drive in Oviedo without notifying some or possibly all patients. I arrived for my appointment on 2/10/[redacted] at 8:30 am, only to find an empty office. I never received any notification via mail, phone, or any other means about the move. This lack of communication is concerning, especially when it involves a doctor's office. How many patients have had their medical care disrupted due to this oversight? Upon contacting them later, all I received was an apology. I also inquired about my prescriptions no longer being sent to CVS and not receiving pick-up notifications. The staff member on the phone couldn't explain what happened to my prescriptions, as they were using a new computer program that restricted access to patient charts. I even had to specify which CVS to send the prescriptions to. This situation is worrisome, as people entrust their lives and health to an organization that seems to be lacking clear direction. If this issue isn't resolved promptly, I will be escalating it to the State Licensing Division.

My BiPAP machine has suddenly stopped working, and after having a maintenance check, it was deemed inoperable. Unfortunately, my insurance won't cover a replacement since the broken one wasn't under warranty. I rely on this machine to expel carbon dioxide from my body every night, and I am on a limited disability income, making it impossible for me to buy a new one. I'm feeling stuck and unsure of what to do next.

I need an update on the fraud found on my Medicare card. With the assistance of Grand Canyon Family Medical in Chandler, Arizona, we are investigating the incident involving the removal of a pacemaker from my husband by thieves who hijacked an ambulance. Furthermore, there are concerning false billings attributed to a San Diego hospital and the theft of my Medicare card information. I require all details related to these cases, including information on the gang activities and names involved in this criminal behavior. These incidents have led to physical harm, including being pushed off a ladder and suffering severe injuries, as well as financial losses. Please send any relevant billing information to me promptly so I can present it to the appropriate authorities for legal action. The situation has extended for years and involves multiple legal jurisdictions. Additionally, there has been unauthorized use of my Humana card and an unexpected switch to an HMO card which requires clarification. I am seeking answers and resolution to these troubling matters as soon as possible.

Subject: Request for "Vacation Exemption" for Early Refill Policy Dear NetAdmin Correspondence, I am reaching out to address the issue of a "vacation exemption" for early refill policy that was mentioned by a Humana representative. I am currently taking several essential medications for chronic conditions, most of which are imported from China. As an individual at higher risk of infection due to my age, it is critical for me not to run out of any of my prescribed medications. Requesting a minimum 6-month exemption from the early refill policies would ensure that I have an adequate supply of medication and reduce my exposure to public spaces like pharmacies where illnesses spread. I believe this is a reasonable request that prioritizes the well-being of the patient. I appreciate your assistance in this matter. Sincerely, James Wyly

I have been experiencing issues with the Accu-Check glucose meter where I receive inaccurate readings consistently, even with a replacement meter from Roche. Comparing readings between the Accu-Check and my reliable OneTouch Ultra 2, I found significant discrepancies. For instance, my fasting glucose level in the morning read as 98 with the OneTouch meter and 66 with the Accu-Check. Given the consistency of my OneTouch meters in providing similar readings, I suspect the medication I am taking might be influencing the Accu-Check's accuracy. I would appreciate permission to continue using the OneTouch meter and its corresponding test strips. Please respond promptly to authorize this request. Thank you, Alfred R. G. Email: [redacted] Phone: [redacted]

I require OneTouch Ultra 2 test strips for my meter as Accu-Check readings are inaccurate. Due to IV treatment affecting glucose meters approved by Humana, I need authorization and coverage for OneTouch strips. Humana utilizes GDH and PQQ, which interact with my IV. The OneTouch Ultra 2 uses GOD and FAD, providing accurate readings despite the IV. It is crucial for my health that I obtain these test strips. I possess the necessary OneTouch Ultra 2 meter. -Alfred R. Gavenas Member ID: H[redacted]2

I have been a loyal Humana customer for many years and rely on mail order for my maintenance medications. Recently, I encountered an issue regarding a prescription for hydroxychloroquine due to the virus alert. This medication is crucial for managing my lupus and arthritis. Despite my doctor sending a new prescription to Humana, I received conflicting emails stating that the shipment was both sent and then canceled. After a frustrating call to customer service, I was informed that the new prescription would not be filled. I expressed my concerns in a letter, only to receive a disappointing response from the Cincinnati office about a shortage of hydroxychloroquine. I am deeply disappointed in the lack of customer service and urge Humana to find a reasonable solution to this critical issue.

I have been frequently receiving calls daily for over four months from Humana for a customer who doesn't reside here. I've attempted to call back the number [redacted] appearing as Delaware, but it's always busy. Today I got a text mentioning Humana Prescription Services, but I don't have an account. The text included a number, [redacted]. I spoke to a representative who advised me to contact Humana Health, but they were unable to assist. Despite efforts, the 1 minute 40-second message persists. I even tried to block the number via Verizon, but they explained it's an automatic dial and can't be blocked due to COVID-19. Could Humana cease calling my number, [redacted]? Any advice to resolve this matter would be appreciated. Thank you, Evans L.

As a new customer, I had a positive experience with my first representative, but the second time I called, the man I spoke to was not as helpful and even hung up on me. I have various health needs such as dental care and eyeglasses. I'm interested in finding out if your company offers lower co-pays or if the prices are comparable to what I currently pay. Despite being willing to pay more for additional services, I believe customer service representatives should be better trained in retention. Empathy and courtesy are essential for retaining customers and building a strong brand. Due to my health conditions, including multiple sclerosis and previous strokes, I need access to facilities like a gym for swimming and weightlifting. I am eager to work with your company but believe improvements in customer service training could enhance the overall experience for new customers like myself. Thank you for your assistance. - Best, A.

I am concerned as I suspect I may be a victim of identity theft. Last Friday, someone claiming to be from Apria called me to request my insurance information and copies of my ID cards. They mentioned my doctor had requested a CPAP machine for my sleep apnea. However, despite receiving reminders from Apria and multiple attempts to provide my information, it always comes back as not matching their records. I have been unable to reach them by phone, only being able to leave messages without receiving any callbacks. I need assistance in preventing any further unauthorized activity using my information.

Dear Sir/Madam, I am a five-year cancer survivor, and I recently experienced some challenges with transportation services provided during my treatment with Humana in Puerto Rico. Despite undergoing radiation treatment, Humana's care has significantly improved my health. During recent trips, I encountered issues such as unexpected stops and being charged unjustly for short rides. These transportation obstacles have impacted me significantly, especially as I underwent surgery on April 16 for a long-standing issue caused by my previous treatment. I expressed my concerns to various contact points at Humana, yet my feedback seemed to have been overlooked. While I hold no grudge against Humana's medical services, the lack of response regarding the transportation matter has been disheartening. It is essential for service providers to consider the holistic well-being of their members, especially during challenging times like the ongoing pandemic. I hope my feedback can help improve the transportation services for other individuals in similar situations. Thank you for considering my experience with Humana. Sincerely, [Initials]

I have been experiencing issues with my Humana over-the-counter purchases since January. Instead of receiving the correct items, I have been receiving a $25 item in place of a $40 item. In April, I placed an order for a talking forehead thermometer priced at $40, but I received the same order I got in January for only $25, without any credit for the April purchase. Additionally, I received two back support items which I didn't order, even though the policy states that I can only request one per year. I am puzzled by these mix-ups and discrepancies in my orders.

During a previous chat, my wife inquired about the coverage for our child with a Humana representative. The representative mentioned that for the first 30 days after birth, the baby would not have their own deductible but would be covered under my wife's plan. However, our billing does not reflect this information accurately. Here is part of the chat conversation for reference: "Levhaun:Is there anything else I can assist you with today? Me:Just to clarify about the baby's coverage. You said the baby will be covered for the first 30 days after birth on my plan. Does that mean the baby will not have a separate deductible during that time? Levhaun:During the 30-day period you will meet your deductible of $[redacted], which covers you and the baby. Therefore, the baby will not have a separate deductible until after the 30-day period, and you have the child added to your plan. Levhaun:add* Me:Oh, wow, ok. That's great!"