Hulu Customer Service Issues

I have had to change my PIN ten times in the past two days because I cannot watch a TV show for more than ten minutes before it switches off. Then I have to go back to the Hulu app, wait for it to ask me to insert the PIN, and then select the show to watch (if it is there). I just tried to contact you by phone, and imagine this, when a person answered, I started to speak and the phone magically hung up. This is the luck I have been having. Please fix this issue, explain this issue, or I am canceling your service.

I recently purchased a new Vizio TV, and I encountered difficulties logging into Hulu due to a missing "?" on the Vizio keypad. After changing my password to include a "!" as a workaround, I still faced login issues. The next day, I managed to log in successfully. Additionally, I noticed that some apps like YouTube, NewsMax, and CBSNews-Denver were missing on the Vizio TV. Customer service advised me to use a Roku for these apps, which I connected from my old TV. Although I managed to access the missing apps through Roku, I am currently facing trouble logging into Hulu on all my TVs. I have been a loyal Hulu customer for several years and seek assistance to resolve this issue promptly to continue enjoying Hulu. Thank you for your help.

I am experiencing difficulty logging into Hulu, although I have not changed anything from last night when it was working fine. Despite being informed by customer service that I am using a proxy, I actually stream from a firestick without any issues on other platforms and do not run a VPN. If this issue persists, I may consider terminating my subscription. Communication with customer service was challenging due to poor audio quality. I hope for a prompt resolution as I am now unsure about upgrading my service tier with you if this problem continues, considering other services are more dependable. Thank you, Al.

I am encountering an error message on my Disney+ account that I cannot comprehend. Everything was working fine until yesterday. I am puzzled about this additional payment requirement. I have already subscribed to your services, but I am unable to access them. Kindly resolve this issue promptly.

My account has been compromised. I need assistance in canceling or recovering it. Please contact me urgently as my billing information has been changed. I am visiting my phone company today to address this security breach. I have upgraded my phone plan to prevent future occurrences. Kindly help me secure my account or proceed with cancellation due to the changes made to my debit card for billing.

I am currently going through my Chase Visa statements from as far back as January 1, [redacted], and I noticed that I have been billed three times each month for Hulu. Despite not using Hulu for over a year, I see two charges per month directly from Hulu amounting to $16.04 each, and one charge per month coming through AMZ*Hulu LLC in CA. To my dismay, I suspect these charges may date back even further than January 1, [redacted]. I kindly request a refund to the credit card that has been billed. I live alone, so no one else has accessed Hulu on my TVs. Thank you, C. McKeighan-G.

I recently set up a new Amazon Firestick on my TV but am facing issues signing into my account. Despite numerous attempts, I have been unsuccessful both on the device and on my computer. It seems my email is not being recognized when I try to log in, and even after resetting my password multiple times, the system still rejects it. This situation is frustrating as I am unable to utilize the streaming service I am paying for. I was attempting to activate the app through my computer but have hit a roadblock. Any assistance would be greatly appreciated as I am feeling quite frustrated and unsure of how to proceed.

My Hulu account, linked to [redacted], is usually billed on the 13th of each month. Today, on 04/12, I changed my subscription from the $69.99 live sports with ads plan to the $7.99 basic plan. The $69.99 charge for the next month is still pending on my bank account. I'm hoping to get a refund for this since I switched plans. I can provide a timestamp of the subscription change if needed. Your assistance with this matter would be greatly appreciated since I could really use this money right now.

I am attempting to register for Hulu on my smart TV. The screen indicates that my email is already associated with another service and I should use that password. I had only signed up for Disney+ to watch "Hamilton" and later canceled it, so I don't remember the password. I have obtained an Activation Code, F7JEEA4, but cannot proceed due to the password issue. I have requested a password reset prompt multiple times, but I have not received it in my email or spam folder. I need assistance with this, please help.

Hulu keeps prompting me to sign in repeatedly. Despite entering the password I recently changed and saved, the system rejects it. In the past, contacting tech support resolved these issues, but now there seems to be no customer service available. The combination of high monthly fees and lack of support led me to cancel my Hulu subscription. I have taken the step to halt payments through my bank. It is disappointing how the company's increased focus on profit has impacted customer service. I used to enjoy the service, but the current situation is unsustainable. I refuse to pay extra for human interaction, leading to additional charges if forgotten. This experience has made me reconsider using Hulu in the future.

When I recently tried to access my HULU Live account, I received a prompt to activate it by entering a code. However, when I tried to log in on my computer with my email and password, I saw a message in red stating that HULU is only available in the US and cannot be used with an anonymous proxy service. Despite changing my password twice, I continue to encounter the same red message each time I log in. This situation is preventing me from enjoying the service for which I am a paying customer. I have not relocated or added any new streaming platforms. I am seeking assistance to rectify this issue. Thank you for your help.

Since February 16, I have noticed recurring charges of $9.99 per week on my Discover Card for a subscription I did not authorize. Upon my discovery in mid-March, I promptly contacted Discover Card to dispute these charges, and they have refunded the amount back to my account. Discover Card has also updated my account number and is currently rejecting any further charges on the old account number. Despite this, Hulu continues to attempt to charge my old account since March 16, which Discover Card has been declining. I kindly request Hulu to cease these unsuccessful charge attempts.

I am extremely frustrated with the online customer service I recently received. I signed up for a monthly subscription, not a day-to-day one where I get charged $70 for a non-cable service. It only works for a couple of days before prompting me to renew my subscription. Trying to communicate with a human being instead of a computer has been a nightmare, as the internet has removed the human touch from customer service. Companies like Hulu have become nothing but scam artists in my opinion due to the poor service and constant subscription issues I have faced.

I am experiencing frequent logouts from my account and am repeatedly asked to reset my password. Despite ensuring I save the new passwords, I encounter the same issue after a few days. I am confident I input the correct information, as I successfully log in each time a new password is set. I am the sole user of my email account, ruling out unauthorized changes. I seek assistance to prevent these recurrent logouts and password recognition errors. Warm regards, Sydney.

Around two weeks ago, I subscribed to the Disney Bundle (Disney+, Hulu with ads, ESPN+) through a Verizon promotion. I used to have a standalone Hulu subscription without ads for $14.99 ($16.00 with tax) per month. I assumed that signing up for the Bundle would cancel my existing Hulu account since I used the same email. Yet, today I noticed a charge of $16.00 for Hulu without ads on my credit card. I believe this charge is a mistake, and I am seeking a refund of $16.00. Could you kindly investigate and address this issue? Thank you.

I canceled my Hulu account in December [redacted], and recently, on May 5th, [redacted], I was charged $14.99 despite no changes since the cancellation. I suspect this charge is related to either another person's account or an old reactivated account of mine without my knowledge or approval. I did not receive any prior notification or warning about this charge. I am requesting a refund to my card and the removal of all instances of my card details (including the name on file and the last 4 digits of the card number used as a unique identifier).

We updated our email address on Hulu, then discovered we were being billed for two accounts monthly. Despite contacting Hulu customer service and describing the issue, we were denied a refund for the duplicate charges and were not given evidence of a second account. After disputing the charges with our credit card company, they sided with Hulu and did not provide a refund. Due to Hulu's uncooperative and non-transparent behavior, it seems they may be exploiting the email change function to create extra billing accounts. As a result, we have terminated all services with them.

I have repeatedly explained my issue, and I am frustrated that you are requesting more money to resolve it. I am not looking to spend additional funds; instead, I am trying to recover the money that was mistakenly taken from me. Please stop insisting on a $46.00 monthly charge for a service I do not want nor agree to. I am requesting a refund of $16.15 plus $10.76 for an unknown charge. I will not give up until my issue is resolved and my money is returned. You already have access to my account with Toledo Metro Federal Credit Union for Hulu payments, so please process the refund accordingly. You can reach me at [redacted] if necessary. I do not wish to engage in your $46.00 monthly subscription.

I will be calling around 3 pm as advised. Please start investigating my account. I have been mistakenly charged twice a month for almost a year. I utilize the Hulu app on my phone, but only one household account is in use. My account details are under [redacted] Initially, I used [redacted] over a year ago, but it has always been only one household and cell phone accessing Hulu. Kindly resolve this issue promptly as I cannot sustain paying nearly $[redacted] monthly for your service. Thank you, Mike Jenkins [redacted].

I canceled my subscription a while back due to expensive data costs and lack of streaming ability. Despite canceling the subscription through the app last month after being billed, I was charged again. I have not been able to watch anything on Hulu as I no longer have the same Wi-Fi connection, which was the reason for my initial cancellation. I have tried twice to cancel, but it has failed both times. I am requesting that you cancel my account and issue a refund as I have been unable to access the service. Thank you for your assistance. Goodbye.