Hulu Customer Service Issues

I have been using Hulu Live TV on our Roku 4630x box through CenturyLink as our ISP for almost a year now. However, every couple of months, when we try to watch Hulu, we are prompted to log in again, and then we receive an error message about a mismatch with our home or billing address. We have resided in Summerfield, FL for over 8 years as retirees. I recently discovered that we have no "moves" left for re-login incidents. I am worried about what will happen the next time this issue arises. I have observed that this re-login problem occurs after a CenturyLink outage and a change in our IP address. I would like to understand the reasons behind this recurring issue and discuss possible solutions.

Hello. I noticed a charge on my credit card statement for a Hulu subscription amounting to $39.99 USD. The strange thing is, I don't have any Hulu account linked to that credit card, as my only account is registered under a different email address. When I tried to find a matching account for the charged credit card number, the only one that showed up was paid for on the 3rd, but that payment was made using another credit card. I'm perplexed as to why I'm being billed for a subscription I don't recognize. I'm concerned that my information may have been compromised. I appreciate any help in resolving this issue.

Subject: Issue with Reactivation of Hulu Account Dear Customer Support, I am writing to address a concerning matter regarding my Hulu account. Despite cancelling the service two months ago due to a relocation, I recently observed an unauthorized charge of $39.99 as my account was inexplicably reactivated without my consent. In the midst of dealing with a health issue, it is financially burdensome for me to maintain a subscription that I no longer utilize. I kindly request immediate assistance in deactivating my account again and arranging for a refund to be processed back to my bank account. Your prompt attention to this issue would be greatly appreciated. Thank you, Kimberly K. Email: [redacted] Phone: [redacted]

I would like to inquire about a charge from Hulu that was applied to my account on 2/5/19 for $10.69, despite signing up for a free month trial. I received an email on 1/27/19 confirming that I had until 2/27/19 to cancel before any charges would occur, with the first billing date scheduled for 2/28/19. It seems I only had 8 days of the trial before being charged. This differs greatly from my experience with Netflix, whom I have been a loyal customer of for many years. The timing of this charge has caused an inconvenience by leaving my account balance negative right when other bills were due. I kindly request a prompt resolution to this matter. Thank you for your attention to this issue. Sincerely, Rory S.

I have recently discovered that I have been double-charged monthly for Hulu. I only intended to use one account and was unaware that I had two accounts. Due to my disability and ongoing illness, managing my accounts can be challenging at times. I believed I had canceled one account and opened a new one, but the cancellation did not go through. Upon realizing the situation, I attempted to cancel one account, but the process was complex and required multiple steps. I may have missed seeing the continued charges due to my health condition. I kindly request a refund for the months I unknowingly had both accounts. $12 per month is significant for me, and I am uncertain how long this has been occurring. Although a representative offered a refund for 6 months, I suspect the issue dates back further. Any additional assistance would be greatly appreciated.

Hello, I signed up for a new 7-day free trial for Hulu on 2/5/19 to access live local channels in the San Francisco Bay area. Despite confirming availability for my zip code, I encountered difficulties as the local channels were from Eastern Time zone in Kentucky. Unable to get help, I canceled on 2/9/19 before being billed. Hoping to resolve the issue, I signed up again on 2/14/19 ensuring my correct zip code. However, the problem persisted with only Kentucky stations available. My attempts to contact support went unanswered, leading me to cancel and see a $39.99 charge on my credit card. I suspect the issue may relate to my via-sat satellite service originating in Kentucky. I will reinstate my account if this matter is resolved, otherwise, I expect a refund. My account is under the email [redacted] with zip code [redacted]. Thank you, Steve K.

I recently upgraded my account to live TV on my 27-inch Apple Mac. After watching for only 1 hour, I tried to access it on my Macbook Pro without success. Customer service informed me that live TV is not available on the Macbook Pro. Frustrated, I downgraded to Basic streaming (non-live) with ads on the same day, but I still can't watch on my Macbook Pro. Despite downgrading, the live TV option remains when I want to watch any show like I used to. I want to go back to Basic Hulu streaming (non-live) immediately and not have to wait until the next billing cycle. I don't have time for this inconvenience, and I'm frustrated with the wasted hours dealing with customer service for unclear answers. I urge the company to make my basic streaming account active again promptly and not charge me for services I can't use. My weekend has been disrupted, and time is precious to hard-working individuals like me.

I am having trouble accessing the service on Explorer. If the issue is not resolved soon, I may have to cancel my subscription. Unfortunately, I am unable to download Chrome or Firefox on my work computer, which only supports Explorer. I also noticed that shows with black characters are not appearing under "My Stuff", while shows with white characters I have not watched are showing up. This seems unfair and frustrating. I hope these issues can be addressed promptly. Thank you, Susan.

I wanted to reach out regarding my recent experience with Hulu. Attempting to contact them proved to be extremely frustrating as the website lacks a functional method for communication. Firstly, the Hulu app is dysfunctional on TiVo, a widely reported issue judging by numerous online complaints. The app not only crashes frequently but also features a cumbersome navigation system. Unlike the Roku interface, there's no option to preview content before selection, leading to a poor user experience compared to competitors like Netflix. Additionally, I received an email promising a price drop to $5.99, yet my account indicates that upcoming charges will continue at the old rate. This contradictory information is concerning. Despite the lack of response on their Facebook page, I felt the need to express my disappointment. Moving forward, I hope to see improvements and will continue to advocate for better service.

I am a current subscriber of Hulu. However, my recent interaction with a customer service representative named Constance has left me reconsidering continuing my subscription. I have never been treated with such disrespect by an employee. Constance refused to provide me with a manager's contact information or any corporate contacts, leading me to seek resolution here. I am seeking contact details for your corporate offices to address this issue. The representative we spoke with seemed to lack understanding and is in need of further training. Additionally, she informed me that Hulu does not have any managers or corporate contacts. I am hoping to speak to someone outside of the tech department that I interacted with on 2/22/19 around 5:52 PM PST.

I am a current subscriber of Hulu. I recently had a worrisome encounter with a representative named Constance from the tech department that has left me feeling disheartened. Her attitude was disrespectful, and she declined to provide me with the contact details for a manager or corporate office. This has prompted me to seek assistance on this platform. I am eager to connect with someone from the corporate office to address this issue. The person we spoke with lacked comprehension of our concerns and appears to require additional training. Additionally, I was informed that Hulu does not have managers or corporate contact information, which is troubling. My account is registered under [redacted] I am hoping to speak with someone other than the tech department representative I interacted with on 2/22/19 around 5:52 PM PST.

Hello Hulu, I am very satisfied with the service. I have a suggestion for you. Adding the "Harry Potter" full series would make a huge impact. While I could watch it by upgrading my account, having the complete series available would be even better. You are the top TV Streaming Service in [redacted], and adding popular movies could attract more viewers and potentially help them transition from cable. If this isn't feasible, that's okay. I appreciate your attention to my suggestion. Best, - Ann Croaby

I previously used [redacted] for my Hulu account during college. After graduating and moving back to the states with my military husband, we consolidated our subscription under [redacted] to share. However, I noticed an unexpected payment on Kimberly Nielsen's account ending in [redacted]. I believed all prior accounts were cancelled, and I haven't seen recent charges until now. Could you please cancel and refund the subscription under Kimberly Nielsen and maintain the [redacted] account instead? Thank you. - Kimberly Nielsen

I have been unable to access my Hulu account for the past six months while abroad, and I am unable to contact customer service due to not having a phone. Despite this, I haven't been able to use the service or access my account, and the outdated debit card linked to the account is causing bank overdraft fees. I would like a refund for the unused 5 to 6 month period and request to cancel my Hulu subscription indefinitely. The email associated with the account is [redacted], and although I haven't received a password reset email since 8/13/[redacted], I attempted to reset it today with no success. I no longer wish for charges to be made to my unused debit card.

I recently discovered that I've been charged for a Hulu subscription since June [redacted], despite not being aware of having an active subscription. I've already canceled the service and am hoping to inquire about the possibility of receiving a refund for some or all of the payments. I believe I should be eligible for a refund due to the lack of communication regarding the subscription and the unusual billing method linked to my Amazon Store Card, instead of my regular bank or credit card. If I had received any confirmation emails or if the charges were going to my usual payment methods, I would have caught this issue much sooner. I would greatly appreciate any assistance you can offer on this matter. Thank you.

I recently switched from having two separate Hulu accounts to using the student bundle from Spotify. My Hulu account that was connected to Amazon couldn't transfer, so I canceled it and started a new one with Spotify. However, I'm having trouble accessing the new one. When I try to log into Hulu, it prompts me to renew my old account. When I check Spotify, it shows my Hulu account is linked but redirects me to the renewal page. My original Hulu email is [redacted], and I log into Spotify with Facebook. I'm at a beach house using a Roku and can't use Facebook to log in. I need help to watch Law and Order. I'd appreciate transferring my [redacted] account to the Spotify payment to keep track of my shows. Thank you.

I recently received a flyer in my mailbox inquiring about hosting future episodes of the show "Light as a Feather" in my home. It provided a contact name, Amir Firozkar, without a Hulu logo. I am interested in this opportunity but am unsure if Amir Firozkar is affiliated with Hulu. I previously contacted Hulu and was directed to email [redacted], although I did not receive confirmation about Amir's association with the company. Your clarification on Amir's connection to Hulu would be greatly valued.

I own two homes and a boat, which I navigate to various ports around the Great Lakes. Recently, attempting to access my Hulu account from my second residence prompted a request to update my address, warning that changes could only be made four times. This limitation seems arbitrary. My intention was to stream Hulu via Apple TV at both locations and while on my boat. If I'm unable to easily access Hulu on each TV, it will not meet my needs. As I frequently change addresses throughout the year, I am unsure if Hulu will be a feasible option for my situation.

I am experiencing issues with my account that keeps prompting me to switch homes, even though I am using the same device and internet connection consistently for the past three years. This problem prevents me from watching TV and warns me that my service might be terminated. I have verified that no one else has access to my account. I feel frustrated by being treated as if I am misusing the service. I am considering changing providers if this matter is not resolved promptly as it is unreasonable to pay for a service I cannot fully utilize. I understand that my IP address may have changed due to my internet provider, but as I have not changed my location or device, this issue should not persist.

Yesterday, I decided to cancel my Hulu Plus subscription. My latest payment was made on 3/6. Upon cancellation, the system informed me that my service would remain active until 4/7, which aligns with the paid period. I opted to cancel after learning from an article and multiple sources that I could connect my Hulu account to Spotify Premium. Unfortunately, I later discovered I couldn't revert to Hulu Plus and was unable to unlink my accounts. The lack of clarity on this significant detail led to my current dilemma. It seems Spotify differs from other services, like Roku and Amazon, in this regard. The issue now is that despite paying for Hulu Plus for the month, I am experiencing advertisements due to linking to Spotify prematurely. I anticipated ad-free viewing until 4/7 but find myself in this predicament. I possess evidence of payment through Hulu, PayPal, and my bank statement. My request to Hulu is simple: reinstate my Hulu Plus access, which I rightfully paid for, or reimburse me for the period without service. My next step will involve disputing the charges via PayPal as contacting Hulu directly seems unachievable.