Hotmail Customer Service Issues

I am the owner of the email address [redacted], and I'm confused about what happened to my account. I don't believe it was hacked, but I'm struggling to regain access to my primary email. I've had this email for a long time and it's the one I've given to everyone. I've been trying to recover it for about a month, but today the system informed me that I need to wait another month. I desperately need help to retrieve my email as I don't want to lose it. Every time I need to recover my email, it becomes a problem. I forgot to update my new phone number in the system for hotmail. My old number was [redacted], and my new one is [redacted]. I created a new email with another company because hotmail wouldn't let me open a new account. Here is an alternate email I have: [redacted]

Yesterday afternoon, I received an email from the Microsoft account team regarding a security alert that someone else may have accessed my account. This could be possible as I had a disagreement with my roommate who recently used my email on his computer and advised me to change my password. When I attempted to change my password via my cellphone, it was not accepting the correct password, prompting me to reset it. Unfortunately, my backup email for verification was inactive, leading me to choose a different verification method. After providing the necessary information, I was unable to validate my account. I have exhausted my attempts to regain access, feeling vulnerable as all my personal accounts are tied to this email ([redacted]). I am now anxious and seeking assistance to resolve this issue.

I suspect someone is trying to compromise my account. I received emails requesting a password reset for my primary Hotmail account. These emails contain Microsoft account Password reset codes that I did not request. I'm sharing the email content below: "Please use this code to reset the password for the Microsoft account ko*****@hotmail.com. Here is your code: ******* If you don't recognize the Microsoft account ko*****@hotmail.com, you can click here to remove your email address from that account. Thanks, The Microsoft account team" I am uncertain if these emails are genuinely from Microsoft or if they are from a phishing attempt. For context, I have only accessed this account from two devices over the past year, and solely from Greece for the last four months. Any activity outside of this pattern is suspicious to me. Thank you in advance for looking into this matter. Darina

I've been struggling to regain access to my email account for some time now. I've attempted various passwords that I used to use, but with no success. The phone number linked to the account is outdated, making it impossible to receive verification codes. I was anticipating security questions that could help me access the account, however, they were not provided. Initially, I believed I would need to answer security questions to recover the email. It seems this might be the only way to retrieve it. I'm open to any assistance or guidance on how to proceed, including a contact number for phone support. I am eager to recover my email by any means necessary. Thank you for your help in advance.

I am having trouble accessing my Hotmail account. It was blocked due to suspicious activity. I can't verify myself as I set up this account 20 years ago and don't remember all the answers to the security questions. I haven't sent many emails recently, so I don't have the sent information they are asking for. This is causing me significant distress as it is my main email account. Unfortunately, I also don't remember the original email address I used to create the account. I've attempted to provide the requested information multiple times, but it's not being accepted. The email address in question is [redacted] I would greatly appreciate it if you could reopen my account so I can access my old emails. I've never had any issues with this account before and didn't notice any suspicious activity.

Since March, I've been unable to access my Hotmail account. Even with two-step recovery set up, I can't retrieve the code sent to my previous employer's email. Despite submitting documentation for recovery and requesting the code be sent to my new work email, I haven't received anything. In May, I paid to renew my Microsoft Office Package for my kids, but can't use it without access to my Hotmail account. I attempted recovery using my husband's email for the code to be sent by mid-June, but we've checked his junk folder multiple times to no avail. Accessing this account is crucial for me to stay updated on emails from my children's teachers and coaches.

Hola, soy Leonardo. He intentado acceder a mi cuenta de Hotmail que no he utilizado en 3 meses y ahora me pide confirmar con una pequeña encuesta. He intentado varias veces pero rechazan la solicitud. No puedo ingresar con el número registrado en esa cuenta porque no lo tengo desde hace un mes. Quería ver si pueden ayudarme a recuperar el acceso a mi correo de Hotmail, ya que realmente lo necesito. Creé esa cuenta hace unos 10 años y todas mis solicitudes de recuperación han sido rechazadas.

Hello, I have been using a Hotmail account for over twenty years, but I forgot my password. I've tried filling out multiple forms and security questions without success. One of the security questions is about a mug I had 20-25 years ago. The mobile number associated with the account is old and not in use anymore, making it impossible to receive text messages for password reset. I currently access Hotmail on a Kindle device. In the inbox, you will find emails related to a car purchase, car insurance, and a farm holiday booking. Unfortunately, including these details in the recovery form did not work. The old mobile number linked to the account is [redacted]8, and I would like to update it to [redacted]4 to facilitate resetting my password. I appreciate any assistance you can provide. Thank you.

Hello, I have been trying to reach out for assistance through various phone numbers and online account recovery forms without successful results. I heavily relied on my email [redacted] for my business and personal matters, specifically concerning important documents related to a past accident. It seems my email was changed to outlook.com without my authorization. I am desperate to regain access as it is crucial for my ongoing legal case. Unfortunately, I lost my phone with the associated number [redacted]. I am hopeful that someone can guide me through the security questions and help me retrieve my account. If I don't receive a response within 7 days, I will seek legal advice. Currently, you can reach me at [redacted] or [redacted] Thank you for addressing my concern promptly. Regards, Nikola Anne

Dear community members, I have been unable to access my email account [redacted] since 2 days ago, which I have had for approximately 15 years. I suspect it may have been hacked as I cannot remember all the necessary information to verify the account, given that I created it many years ago. I mainly use this email for commercial purposes, such as one-time online sales of items like bikes or jewelry. Unfortunately, the recovery process is challenging as I may not have used accurate information when setting it up due to my caution during my teenage years. However, I have a secondary email set up to receive incoming emails, and I remember some of the contacts I had. I need to access my emails urgently as I have pending orders to fulfill. I would appreciate any assistance in resolving this matter promptly. Best regards, Daniel Snijder

I accidentally spilled coffee on my Mac, leading to a situation where I can't access my passwords stored on it. I rarely use my Hotmail account, but it's crucial for resetting my Yahoo passwords. Without Hotmail access, I'm locked out of Yahoo. The security questions linked to Hotmail (last few emails sent, email topics) can't be answered as the account was dormant for years. Despite deleting old emails recently, I can offer prior passwords, email addresses, and personal details. I can also provide the names of subfolders I utilized. Is there a method to regain access under these circumstances?

I received a security alert on Tuesday, 15/9 regarding unusual activity on my account, leading to its blockage. Despite my persistent efforts to regain access online, I have been unsuccessful. After contacting Microsoft Support multiple times, my case was finally escalated to tech support on Friday, 18/9. Unfortunately, the team informed me that they only handle business accounts and could not assist me, providing a disconnected [redacted] number instead. Repeated calls to the support line have left me going in circles, with no resolution in sight. This situation is becoming increasingly frustrating. How can I resolve this issue?

After previously deleting emails, I used to right-click on an email to access a drop-down list that allowed me to view all emails from the same sender to easily delete multiple emails at once. However, this option disappeared after my son-in-law reformatted my computer in April. I would like to know how to retrieve this feature as I find it very convenient for managing my emails. I tend to accumulate a lot of emails, and this method made it quick and simple to sort through them. Any assistance would be greatly appreciated. Thank you in advance. Jamille Tomnay

I attempted to send an email to Customer Support at [redacted] but received a rejection notice from newipost1.mailivan.com. The message was not delivered due to security or policy reasons. It seems the recipient's email system has restrictions in place that prevented my email from going through. I am advised to reach out to the recipient via phone and collaborate with them and their email administrator to identify the specific policy or setting that caused the rejection. This way, I can ensure that my future messages are not blocked. The error given was: <[redacted]>: Recipient address rejected: Access denied. For more details, you can refer to Status code 5.7.1.

I require assistance with my Hotmail account as I have forgotten my password. I attempted to reset it but the phone number linked to the account is not in use currently. I filled out a new form, but I couldn't answer all the security questions correctly, given that I created this account a long time ago. Retrieving access to this account is crucial to me, and I am willing to provide my identification if needed. The email address I am trying to reset is [redacted] Thank you for your help.

Hello Team, I am having trouble accessing my Hotmail account because of an account verification block. I have entered all the correct answers but still cannot log in to check my bills, important messages, or hospital appointments. This is crucial as I could lose pay and miss important appointments. My login is [redacted] Also, how can you email me if I am unable to receive it in my Hotmail account? Thank you.

Hello, my name is Isidora Ćupović from Serbia. A few years ago, I had an account on hotmail: [redacted], and it was linked to the phone number +[redacted]57. I haven't used this account in several years and I have forgotten the password. In [redacted], I changed my phone number to +[redacted]90. I am starting a new business and would like to reactivate my old Instagram account that is linked to my former email, [redacted] I am unable to do so because I can't remember the password for my email. I have tried to recover it but I am unable to as I have also changed my phone number and can't recall the answers to my security questions. I urgently need access to my hotmail account and I am willing to prove my identity in any necessary way. Best regards, Isidora Ćupović Belgrade, Serbia

Since the start of Spring, I've realized a feature in my Hotmail account has gone missing. Previously, when right-clicking on a message or a person's name, a dropdown list would appear allowing me to select an entry and delete multiple emails instead of doing it one by one. However, this function seems to have vanished and despite my efforts to locate it, I haven't been successful. I really need this feature to manage my emails efficiently. Any assistance on how to restore this would be greatly welcomed.

Hola, necesito ayuda para recuperar mi cuenta de correo [redacted] ya que olvidé la contraseña al cambiar de celular. Intenté restablecerla completando un formulario dos veces, pero me indican que los datos ingresados no son válidos. Esta cuenta es mía y siempre ha sido utilizada por mí. Tengo otros correos similares como [redacted] y [redacted] Agradecería su apoyo para recuperar el acceso a mi cuenta de correo electónico. ¡Gracias!

My Hotmail address [redacted] has been hacked. Someone used my email to send fake messages asking for money to several of my contacts. I changed my password, but now I can't use it, receive emails, and all of my contacts are gone. Is there a way to recover my email address? In the meantime, I created another address: [redacted]