Handy Customer Service Issues

I keep getting email invitations from handy.com, but I can't log in because the website doesn't recognize my username and password. When I try to reset my password, I don't get any emails to my registered address. I'm unsure if my account is still active or how to access it.

I recently signed up as a Handy Pro and was offered my first job, a lawn mowing gig, for $87.50 for 3.5 hours of work with a $[redacted] bonus. They described the lawn as "X-large," which seemed vague, but I estimated it to be around an acre. Upon investigating further with the provided address, I found out the property is actually 2.84 acres, much larger than their initial estimate. Despite trying to reach out to them for clarification, I've received no response. I am hesitant to proceed with the job now. I provided my bank information, and I hope they won't misuse it. Dealing with this lack of communication is frustrating, and I don't want to be involved in any potential issues.

I live in the small community of Staren Island, NY, and value my safety. I prefer to remain anonymous in this complaint against the cleaner who visited my home to avoid any possible confrontation. Despite arriving 15 minutes early, she used her own used mop and sponges instead of the ones I provided. I specifically asked her not to clean a certain area, but she disregarded my request and placed heavy items on my sentimental treadmill. My husband felt uneasy as she frequently left to use her phone in her car. The cleaning ended over an hour early, lacking a deep clean and leaving me to disinfect after her. I paid for professional service and expected better. I am concerned about encountering her again, hence my desire for anonymity. I had to cancel a booking due to Covid-19 concerns and was disappointed by the lack of professionalism.

I had a scheduled appointment for a professional to assemble an entertainment center at 2 pm on April 15. Unfortunately, I did not receive any communication about the professional not showing up. Contacting Handy only resulted in automated responses. When I reached out to the office of the professional at 2:55 pm, the representative mentioned contacting the professional but never followed up. Despite my efforts to reach out to Handy with this information, I only received automated replies. A meager ten-dollar credit was offered, which is unacceptable given the nearly $[redacted] cost. I am not interested in rescheduling and do not want a credit; I demand a full refund.

Daniel was scheduled to arrive on Saturday, 4/17, at 7:30 pm to assemble the grill purchased through Walmart. Although he claims to have knocked on the door at 7:24 and 7:26, I did not hear him. At 7:29, I positioned myself to ensure I would hear him if he came. Daniel waited in his car for 30 minutes before leaving. It is unclear why he did not knock at 7:30 as agreed. He marked the job as complete without doing anything and promised to return today at 1 pm, but did not show up. Unfortunately, I cannot reach out to him through the app. Should I escalate this issue to Walmart? Urgently need assistance in assembling the grill. Your guidance is appreciated.

I purchased an adjustable bed base from Walmart and prepaid $59 for installation. The setup was supposed to happen on February 27th, [redacted], at 9 am. I waited but received no communication from the installation person. Despite trying to reach out via the app, calls, and emails, I did not get a response. I missed an appointment that I had been waiting 3 weeks for and got the run-around. They finally agreed to refund the $59, but I have not seen it reflected on my credit card yet. My delivery address was [redacted] Metcalf Ave. #[redacted], Overland Park, KS [redacted]. The only order number I have is WZ78U6K3163. If I don't receive the refund within 5 days, I will escalate this matter to news stations. I am bedridden and cannot afford to lose $59. It took me months to save up for the mattress and adjustable bed. I am disappointed with the service and lack of proper communication.

I signed up for a biweekly cleaning service, but Handy canceled twice due to emergencies. They automatically rescheduled, but failed to show up or communicate about the delays. They charged me erroneously but later refunded the amount. When I reached out via email for clarification, I received an unsatisfactory, automated response. Frustrated by the lack of reliability, I requested to cancel my account. Surprisingly, Handy charged my account $99 this Monday without authorization. I demand a refund for this charge, as they have not provided the promised services and have been inconsistent in their communication and scheduling.

I was locked out of my account after completing a cleaning job without any notice or explanation. I have been patiently waiting for months to hear about my account status or the steps to resolve this issue. I would like to regain access to continue offering my services through Handy. I am confused and saddened as to why a single negative review would result in a ban from the platform. I am requesting details on the reason for the lockout, a chance to present my case based on the initial ban, and an opportunity to appeal this decision. It seems unfair that one customer review could have such a significant impact on my ability to earn a living for myself and my children. I sincerely hope to understand the situation better. Thank you, E. Blankenship.

Two months ago, I placed an order for a large entertainment center from Wayfair and arranged for assembly through handy. Unfortunately, during assembly, it was discovered that Wayfair hadn't provided all the necessary pieces, leaving the job incomplete. Despite waiting for a month for the missing parts, they never arrived. Subsequently, I canceled the Wayfair order for a full refund, and handy reimbursed the service cost for the incomplete job. I then reordered the entertainment center from Home Depot and booked assembly through handy's website. Oddly, Wayfair charged me $[redacted] for the job, whereas booking directly through handy only cost $[redacted]. When the pro arrived to assemble the entertainment center, he was alone and felt underpaid for the task. He declined to proceed as scheduled, rescheduling the job to ensure he had assistance. However, I received a message this morning from handy, stating the job was canceled with no alternative pro available. This prolonged wait has impeded my living room's use, and I'm worried that the undercharging and lack of support may result in the assembly not being completed. This frustrating situation needs a prompt resolution.

It is disappointing to share my experience with Handy and Home Advisor. A customer called me to repair their washing machine, and despite them being charged $[redacted].00, I only received $[redacted].00 for the service from Handy. When the customer asked for a refund due to the lack of parts being covered, I risked losing even the $[redacted].00 due to the situation. This unjust practice led me to lose the job and the trust in Handy Pro and Home Advisor's services. Additionally, I encountered another unfortunate incident where I was not paid for a job due to a customer no-show, with Handy's app not assisting in resolving the issue. This unfair treatment has compelled me to cease my association with Handy Pro and Home Advisor, as I feel both customers and service providers are being taken advantage of. I have taken the necessary steps to address this with the BBB (Better Business Bureau) to seek a resolution.

I recently encountered a similar issue with Handy. My payments have suddenly been held weekly, with the message "fail" appearing without any clarification. It is concerning to suspect that companies may be deliberately withholding funds, especially during these challenging times. This practice seems unfair and should not be permissible. The lack of transparency is alarming, and it is crucial for authorities to intervene to safeguard the financial well-being of individuals who rely on platforms like this for income. The substantial commission taken by the app is already significant, and the additional withholding of payments only exacerbates the situation for workers who depend on these earnings.

I am experiencing issues updating my payment information. Despite informing a representative last week, the problem persists. I am incorrectly being charged for jobs I did not book or canceled, including bookings in Alpharetta, which is over 25 miles away. I have not received any payments yet. Also, I am being charged $50 per cancellation for jobs I did not schedule. My payment update remains under review, preventing me from completing these jobs. If this matter is not resolved promptly, I will have to inform customers that I have not been compensated. Please contact me at [redacted] to address this issue.

I am disappointed by the lack of detailed information provided for the jobs before we accept them. Penalizing us for incomplete information is unfair. It's essential to disclose all the job requirements upfront so we can make an informed decision. Some jobs turn out to be more substantial than what customers initially describe. It's unjust for our ratings to suffer due to this. Additionally, the frequent discounts offered to customers seem inappropriate. Cleaning multiple rooms like 4 bedrooms, 3 bathrooms, a kitchen, den, and living room for $80 to $90 undervalues our work. I recently cleaned a house with 5 bedrooms, 3 baths, kitchen, game rooms, living room, dining room, laundry room, and baseboards for only $90. It is challenging considering we supply our cleaning materials and cover transportation costs. Fair compensation for our efforts and ensuring accurate information from customers is crucial for a positive experience for both parties.

I purchased a new Gazebo from Wayfair. The installation was initially scheduled for Friday the 21st. However, it was rescheduled multiple times and now set for Monday at 4:00 p.m. I strongly prefer it to be installed tomorrow, Sunday, at 4:00 p.m. I had to rearrange my work schedule for this and cannot do so again on Monday. Please ensure the installation occurs tomorrow as rescheduled. My contact details are as follows: Barbara Doll at [redacted] and Margaret Reis at [redacted] Your prompt attention to this matter is appreciated, and I expect the installation to take place as agreed tomorrow at 4:00 p.m. Thank you.

I went to a job yesterday that mysteriously disappeared from my schedule until I arrived 23 minutes early. They supposedly rescheduled it two hours before the appointment, without compensating me for my wasted time - which amounts to $45. Despite the small amount, the principle is important as I have evidence of the scheduled appointment and my early arrival. They are now denying my proof. The appointment was moved to tomorrow, a day I am already booked in another state. I am disappointed and request $45, an apology, and someone to handle the rescheduling as I was double-booked by the company. My details are: [redacted]. My name is Jim.

I was hired by Sharon to fix a water leak issue. Upon arrival, her son directed me to the hot water heater where the leak seemed to originate. After checking under the house, I found the leak was in the wall near new red and white pipes. Despite pointing this out, the son insisted I was wrong and accused me of lying, ultimately kicking me out. Later, I discovered the pipes were incorrectly installed, causing potential danger with the water heater. Now, I am seeking payment for the troubles I faced while trying to help with the issue before the service was canceled.

This morning, I had a client for a property cleaning job with four bedrooms, seven bathrooms, two staircases, and a kitchen. I encountered difficulty with the client's personal items left in the main bathroom and master bathroom counters, on the floor, and in the kitchen. Despite the client saying she never booked the service herself, I proceeded with the cleaning. I requested the removal of the personal items to properly disinfect those areas. The client initially agreed but later refused the service, claiming I decided not to do the job. She needs to cancel the appointment on her end to avoid penalizing me. Help with resolving this misunderstanding would be greatly appreciated to maintain my high rating.

I always make sure to arrive early at my client's homes to prepare for the work ahead. I send a text message two hours before our meeting, followed by a phone call one hour before I arrive. I typically reach the location at least 30 minutes early to conduct a thorough walk-through and secure my tools. In a recent situation, despite the client informing me she wouldn't be home until exactly 12:00 p.m., I still arrived promptly and prepared. Upon arrival, I noticed the hardwood floors and the two rugs she had, even though I had all the necessary equipment for the job. Despite the client seeming unwelcoming and possibly not liking me, I always strive to offer a professional service and be upfront about expectations. I believe honesty and clear communication are key in these situations, even if the client prefers to cancel for personal reasons.

I am looking for individuals who can help move boxes of furniture from Amazon down a couple of flights of stairs into a truck or large vehicle. If you do not offer this service, could you please recommend who I should contact? Once loaded onto the truck, the furniture needs to be transported to Kohl's, about a mile and a half away, where I will unload it and request a refund for items sent by Amazon without authorization. I would also need help assembling tables or a dresser from a few boxes. I am willing to pay appropriately for these tasks, including tipping well. Please let me know as soon as possible if you can assist me now. Thank you, Ronald Barry, JD, LLM, PhD Looking for a remarkable experience! 🥳😜

Job # [redacted]7. Hello, my name is Peter, and I am from Virginia. I work as a handyman through a handy app. I completed a job for a lady named Terry, who is elderly. She follows some old-school rules about her residency, including not working on Sundays. She rescheduled our appointment from Sunday, June 6, to Wednesday, June 9, at 2 PM. However, when I arrived at her home on Wednesday at 1:30 PM, she had canceled the work ticket without informing me. After some confusion, she asked me to proceed with the job, promising to put in a good word for me. I completed the job, and she claimed to have recommended me to HomeAdvisor. Unfortunately, I noticed a deduction of $[redacted] from my payment, and despite waiting for a resolution from the handy app, nothing has been resolved. I am reaching out for assistance with this issue. If you can help, please contact me at [redacted]. Thank you.