Handy Customer Service Issues

I recently used your service and unfortunately, during the visit, my ceiling fan was damaged by your representative, Simon. After assessing it, Simon informed me that the damage was irreversible, and he promptly sent an email regarding this matter. Despite my various attempts to contact your offices by email, providing names and badge numbers of several representatives, I have yet to receive a response. The ceiling fan is crucial for lighting in my bedroom due to medical reasons, and I'm in urgent need of a resolution to this issue. Kindly reach out to me at your earliest convenience to discuss this matter further.

I have recently completed 4 jobs with HandyPro, arriving punctually or early at each site. However, the jobs consistently took longer than their estimated duration, affecting my fair compensation. I communicated this issue to the homeowners and advised them to inform HandyPro about the delays. As a seasoned professional with over 30 years of experience in construction and renovation, I am aware of the time needed to perform tasks correctly. One particular incident involved the installation of Christmas lights at a tall 2-story house, where the homeowner expected me to bring a ladder, contrary to the assignment instructions provided. This misunderstanding resulted in wasted time and travel costs, without appropriate compensation. Moreover, HandyPro's requirement to constantly enable location services on the app is intrusive and drains battery life excessively. Additionally, the platform allows customers located far away to book low-paying jobs, which are not worthwhile considering the distance and compensation involved. This practice needs reconsideration by HandyPro to ensure fair compensation and job suitability for professionals like me.

I have completed just four jobs with HandyPro. Despite arriving on time to each job site, every task took significantly longer than their initial estimate. I completed all tasks to the customer's satisfaction but was not compensated fairly for the extra time spent. I encouraged homeowners to contact HandyPro regarding this issue, but I lack confirmation if they did. This situation is unacceptable. The discrepancy between what HandyPro charges and what they pay me is unfair. With over 30 years in construction and renovation, I am experienced and efficient in my work. One incident involved a Christmas lights installation that required a ladder despite the assignment stating otherwise. I refused due to safety concerns, but I was not compensated for my time and expenses. HandyPro then criticized my ratings without consideration for the circumstances. Demanding constant location services drains my battery and invades my privacy unnecessarily. Additionally, the platform allows remote customers to book low-paying jobs far from my location, which is inconvenient and uneconomical. I request a direct contact from a HandyPro representative to address these issues promptly. Sincerely, Mark W.

I booked a handyman for Friday, December 13th, under the name Pamela Epstein, but I can't find the reservation. I have a few questions about this booking. Can they hang a floating shelf and a mirror? I don't have screws; can they provide them for an extra fee? I also might need to extend the time for the booking. Please contact me via email or phone call. Thank you - Stephanie.

I had a 9 am installation appointment for a new microwave today but the Handy technician, Nick B, texted me 40 minutes before the appointment to reschedule due to illness. I requested another technician but Nick mentioned he had been feeling unwell for days and couldn't come, without offering an alternative. I need Handy to send someone today to complete the installation. I tried using the app to reschedule, but it wanted to charge me, which I find unfair as it was Handy who had to reschedule last minute. I urge Handy to contact me promptly to resolve this matter. My contact is [redacted] or [redacted]

I recently rescheduled my Handy booking, but despite my efforts to update it 10 days before the appointment, it didn't go through. I attempted to reschedule again just a few hours before, but it didn't work out. I informed the cleaner in advance not to come to my home and to contact Handy to reschedule. I also sent an email to Handy immediately, but I have not received a response. I was charged for a service I didn't receive and explicitly asked to cancel. I am requesting a refund due to the lack of customer service support and the confusing system that doesn't provide any communication options.

A man came to assemble my cedar chest, but he left a mess in the middle of the room. When I asked him to clean up after himself, he said he was only there to assemble. I have purchased several items that required assembly in the last four months, and even the owner came out to assemble some bookshelves. I believe your policy should be updated to include cleaning up after assembly. Thank you. - Nancy M. Florence

Dear Concerned Party, I am experiencing frustration with the ongoing communication process. Initially, I sent two emails regarding my concerns, the first through Get Human.com and the second directly via your website. Despite sending follow-up emails and acknowledgment of receipt, I have not received any response in two weeks. The primary issue I wish to address is regarding what I perceive as unjust fines totaling $[redacted]. After you penalized me for canceling a job I couldn't fulfill due to a prior commitment, I adjusted my account settings to prevent unwanted requests. However, your company proceeded to schedule me for seven jobs without my consent, resulting in excessive penalties. This appears to be an extortionate practice. I request a prompt and comprehensive response from a representative addressing all the concerns outlined in my previous emails. Failure to do so may compel me to escalate the matter to the Better Business Bureau. I urge you to rectify this issue to avoid any further action on my part. Your cooperation is appreciated. Sincerely, M.W. [redacted] [redacted]

I have a two-year-old toddler who recently welcomed a new baby sister just two weeks ago. My little one occasionally uses my phone to play games. Today, I encountered a surprising issue when trying to accept my first job assignment on Handy. To my dismay, I discovered a -$90 balance on my account. I am unsure of the cause of this debt, but it seems to be related to a missed job. I am prepared to settle the debt if necessary. However, I am hopeful that this issue can be resolved soon so that I can commence work on Handy today.

Today, I had an appointment with a customer in Canandaigua at 1 p.m. The weather quickly worsened with heavy snowfall and dangerous driving conditions. I used the Handy Pro app to message the customer and successfully rescheduled the appointment for tomorrow morning at 10 a.m. However, I was unexpectedly charged $50 for missing the original appointment. I am seeking a refund for this charge. Any assistance with this matter would be greatly appreciated.

I need assistance with billing. My wife and I, who are not very tech-savvy, mistakenly signed up for a service that only uses an app and does not have phone or chat support. The account is linked to [redacted] and the email [redacted] As we do not know the password and prefer not to change it, we just want to cancel the service. We were wrongly charged in September for a cleaning that never took place, and a cleaner contacted us today for a scheduled service we did not approve. Regarding the $80 incorrect billing from September, could you please advise on the necessary payment to terminate the contract?

I am a professional house cleaner with Handy. During a recent job, I encountered an issue where the client was unreachable despite multiple attempts to contact them via phone calls, voicemails, texts, and knocking on the door. I reported this through the app and was paid for the job as per Handy's guidelines. However, I later received notifications stating that I had missed the job and would incur a $50 fee. I believe this is unjust as I followed all necessary steps and communicated with the client and Handy about the situation promptly. I kindly request a refund of the fee.

On the morning of December 27th, [redacted], I was assigned two jobs. I confirmed both jobs with the customers, job #[redacted]4 is all set. However, job #[redacted]5 was removed from my schedule because I failed to click the link in the email. Despite confirming the job with a Handy Representative and the customer, it was still unclaimed. The support center advised me to reclaim the job from my claims button, which I couldn't see. They then mentioned I needed to email a screenshot of the conversation I had with the customer. I'm unable to provide this screenshot as I didn't record the interaction. Can I still proceed to do the job and have the customer confirm it afterwards?

I had a cleaning appointment for 12/26/19. The service was rescheduled without my consent, causing inconvenience as I had to clean myself. Despite this, I was still charged. I received an email stating the refunded amount was added to my Handy.com account, but I am not satisfied. I demand a full refund promptly and need confirmation promptly. If I do not receive a response within 30 minutes, I will involve my lawyer. I expect immediate contact from your company.

I'm Tim Ware. I've secured a job with HandyPro. I believe payment can only be made to a bank account. I don't have a bank account, just a Paypal business debit card. Can I receive payment through my Paypal card and have it deposited into my Paypal account? I don't want to work today without knowing how I'll be paid. Thank you.

I emailed Handy over 3 hours ago. If this issue isn't resolved, I will pursue legal action. You will be responsible for court costs, attorney fees, time lost, and the mental and emotional stress caused. Additionally, you owe me $45 for the job, as per Job # [redacted]2 which was supposed to be $75. I request this to be rectified by the end of the night. It is crucial to address this promptly. The job description specifies "FIND and/or fix," and I discovered the leak. The customer declined to reimburse for the parts required for the fix, hence rescheduling was necessary. Your policy allows professionals to purchase materials if requested by the customer, with reimbursement required. The customer's refusal to pay resulted in the need for rescheduling. Even if a customer cancels last minute, professionals are still entitled to full payment within 3 hours, in this case, $75. Kindly address this matter promptly.

My name is Claire Riley. My father ordered a table and chair set from Wayfare. He paid extra to have somebody from Handy.com come and set it up for me at 36 Fox Lane in Eddington. Last night at 6 o’clock, we had the confirmation and everything. No one showed up to my house, and no one called me or my father. I am very upset about this. We paid extra money to have someone come out and do the setup.

I had a job scheduled, but the customer needed to cancel as the furniture wasn't at her location. Even though she assured me she would cancel, I showed up as scheduled to find she hadn't. I followed the necessary steps and reported the issue, only to receive a poor review. Handy Pro notified me of not meeting the minimum rating requirement and it seems I wasn't paid for my time and effort. I drove to the customer's home, waited, and completed the necessary procedures despite the mishap. I would appreciate it if someone could reach out to me to resolve this matter. Thank you. - S. K.

I am extremely frustrated because no one arrived at my building for the scheduled service. I have been charged for a service that was not provided. Despite being at home and waiting, no communication was received from the cleaner or your company. The doorman confirmed that no one showed up. This is unacceptable, especially with a 24-hour doorman in place. The lack of response from your customer service is disappointing. I am beyond angry and unable to reach anyone by phone on your end.

I am planning to order a 43-inch LG TV on Monday. I would like it unboxed and placed on a stand after removing my current 38-inch TV, which I plan to move to the playroom. The old TV will be swapped for a Son 43-inch TV, which will be left on the bar unconnected. The new LG TV will also need to be connected to my bass sound system. At 83 years old, it's getting difficult for me to handle heavy items, especially with my declining eyesight. Please provide me with the cost for this service. I am a military veteran named Rudy Meluson residing at 40 Alpert Drive, NY [redacted]. You can reach me at [redacted] or [redacted]