Handy Customer Service Issues

Last week, when I went to clean Courtney S.'s house, I accidentally left some supplies for my steam mop in a clear plastic bag on the kitchen table. Despite being told I would be alone, two unexpected guys showed up with groceries and made themselves at home. This was surprising as the instructions indicated no one would be present, advising me to simply retrieve the key from under the rug, let myself in, and begin cleaning.

I was deactivated from the Handy Pro platform app without any notice, leaving me in the dark about the issue. I have a pending payment of $[redacted] that has not been paid yet. Despite sending several emails to Handy Professionals, I have not received a response to resolve these issues. I am unsure why I was deactivated and why my payment is still outstanding. If it relates to reviews or ratings, I was never given a chance to explain or provide a statement regarding any negative feedback. I was also informed that my payments were put on hold due to Stripe, the third-party payment processor, being unable to verify my account. I seek clarification on this matter. My name is Luis Rodriguez.

To Whom It May Concern, I had a garage door opener installed by Lowes Home Improvement on 2.13-20. Recently, my wife and I noticed that the garage door is slamming hard on the pavement floor when closing, which shouldn't be happening. The installation is less than 2 months old, and we would appreciate it if you could send the contractor back to fix this issue. Please prioritize our request. Kindly reach me at [redacted] or my wife at [redacted]. If possible, we prefer a morning appointment between 8am-10am due to work schedules. Thank you for your assistance. Our address is [redacted] Dehart Drive, New Iberia, LA [redacted]. I am available on Wednesday as I work in Lafayette until 9:15pm. Your prompt attention to this matter is highly valued. Sincerely, Legantry Chaney

I thought the charges would pause during the COVID situation. Due to not wanting anyone to visit, I need to cancel all appointments until June. I understand if I've been charged already, that's okay. I am willing to continue being charged, but I do need to cancel future appointments for now. I would prefer not to incur a cancellation fee currently required by the app to cancel tomorrow's appointment.

I received a reminder for a house cleaning appointment on April 27, but due to the shelter-in-place order in Oregon, I postponed it. I canceled the appointment two days beforehand using the form provided with the reminder. Despite being within the cancellation period, I am entitled to a refund. I informed the professional not to come on the 27th due to the quarantine directives. Being in a high-risk group, I am disappointed with Handy's lack of communication and have decided to cancel all future services. Given the uncertainty of the situation, I have opted to cancel the cleaning service entirely. In addition to COVID-19 concerns, Handy's disregard for professionals' safety and lack of communication played a role in my decision. I noticed a withdrawal of $[redacted] from my account today, which is concerning. Kindly refund this amount promptly. Thank you.

I would like a refund for the Handy charges associated with 4 cleaning visits that I did not book or authorize. Due to the current situation with the coronavirus, it is concerning that cleaning services are still being provided without my prior knowledge. I usually request Sheila as my preferred cleaner, and it is crucial to me that I am notified in advance if there are any changes to my appointment. I do not wish to have a different cleaner than Sheila. I insist on being informed and asked for consent before any substitutions are made. Please refund me for the last 5 cleanings as soon as possible. Given the circumstances, it is important to adhere to regulations and limit unnecessary visits to my residence. Your prompt attention to this matter is greatly appreciated. Thank you.

I was mistakenly charged for five cleaning appointments during the coronavirus outbreak. As a company, you should ensure that your workers follow the regulations and avoid working during this time. I have a preferred cleaner that I always request, and I was surprised to have a stranger show up at my door unannounced. It is essential to communicate any changes in schedule due to the current situation. I request a refund for the unauthorized appointments made. It is crucial to prioritize the safety and well-being of both customers and employees. Please handle this matter accordingly without penalizing the cleaners involved. Your prompt attention to this issue is appreciated. Thank you.

On Friday, June 5th, I completed a job for a customer that turned out to be much longer than expected. Despite working for a total of 18 hours and finishing the job satisfactorily, I encountered issues with the customer who demanded additional work beyond our agreement. This led to a dispute, and the customer ultimately canceled the job through HAndy or HomeAdvisor, causing them to retract the payment of $[redacted] that I had already received. I have reached out to HAndy via email to provide my side of the story, including a video recording of the incident and pointing out that I went above and beyond the estimated time at the job location. However, I have not received a response from HAndy regarding the complaint or the payment issue. I am seeking advice on how to resolve this situation and possibly get in touch with HAndy directly to address the problem. Thank you for any guidance you can provide.

Hand Inc has left me deeply disappointed. I am a 70-year-old, 95% disabled Army veteran. Living with various physical limitations alongside my disabled wife. In hopes of improving our quality of life, we purchased a massage chair, which remains untouched in our garage. Negotiating the purchase, we lost out on in-home delivery and assembly. Desperate, I turned to Handy Inc for help. I contacted them to assist in moving and setting up the chair upstairs. Despite charging me $[redacted] promptly, they sent a solo worker to handle the [redacted]-pound chair. This individual, though exceptional, couldn't manage the task alone. Following multiple emails, I learned it was my fault for not requesting additional installers. Outraged by their suggestion, asking for even more money, I acquiesced, but Handy failed to send extra help. Any guidance on how to proceed with installing the massage chair or reclaiming the unjustly taken $[redacted] would be greatly appreciated.

I was charged a $40 late cancellation fee for booking number [redacted] on June 6th at 10 a.m., even though I canceled on June 4th at 8:37 a.m., providing more than 48 hours' notice. Despite submitting 20 requests for resolution, the issue remains unresolved. If not fixed today and the $40 credited back to my account, I will seek legal action. The Handy platform lacks customer service, making it frustrating for both customers and professionals. Unable to reach a live person for assistance compounds the issue. This discrepancy in fees for pros compared to the agreement is misleading. Handy appears to operate questionably as evidenced by the inability to contact anyone for support.

I have tried multiple times to address the issue, but due to the apparent lack of attention or effort from the customer service team, I have not been able to resolve it. Two deposits were made, one for $[redacted] and the other for $[redacted], sent to account number ending in [redacted] which is no longer active. The bank informed me that any deposits to that account would be returned. I updated my payment details, but I have not seen the deposits in my new account. The payment tab still shows a paid status to the deactivated account. I need to resolve this to avoid losing my home due to rent payment issues. Can someone please assist me with this matter?

Yesterday, Zachery came to start the work we needed but had to leave after a few hours due to a family emergency. We understand his situation, but we are concerned that the tasks remain unfinished. Despite paying $[redacted] in advance, we have not been able to reach anyone for assistance. Zachery also had difficulty with an electrical socket, causing inconvenience. We appreciate his circumstances but need the work completed promptly as it is necessary for upcoming projects. As busy professionals, we relied on Handy to help us with tasks we couldn't manage ourselves. The lack of communication since yesterday is disappointing, and we require a refund promptly. We hope for a resolution soon to avoid further delays and inconvenience.

I contacted Home Advisor for grout repair in my master bathroom shower, done by a Handy contractor. We were charged $[redacted] before the job, which was poorly done. The Grout Doctor confirmed the poor work, stating the tile may be damaged if fixed. Home Advisor allegedly does not charge upfront. I have tried reaching out to Home Advisor multiple times, facing long phone holds and unanswered emails. Seeking clarity, I want to escalate this by speaking to a representative. Regards, Martha K. [redacted] (Colorado Springs, CO)

I have been continuously experiencing issues with Handy for the past five years, with the latest problem being the non-payment of my earnings for the last two weeks. Their customer service responses are unsatisfactory, often unrelated to my concerns. I have outstanding payments that I need to receive, and they claim to be depositing them to a credit card that I do not even own. I have consistently provided high-quality service, receiving positive feedback, but I cannot continue working without being compensated. I urgently require assistance from someone in a managerial position to address this problem effectively. Despite my long-standing relationship with Handy, I have no access to a contact number, and communication through texting has been unproductive. I am seeking direct communication through a phone call or email to resolve this issue promptly.

Dear Customer Service, I want to address an issue I experienced with a move out cleaning service provided by Handy on 7/17 under Booking ID: [redacted]5. My service professional, R.G., did an outstanding job. I must express my gratitude for your prompt response in sending another cleaner on 7/20 to finish the incomplete job from 7/17. However, I am dissatisfied with the handling of this situation as it led to the first professional being penalized. R.G. arrived early and worked diligently during the allotted time. The problem arose due to the unrealistic expectations set by Handy for the cleaning duration. Although R.G. performed exceptionally, the scope of work exceeded what one person could accomplish in the time frame provided. It is crucial that R.G. receives full compensation for her hard work, and I urge you to address this error promptly.

I have a couple of issues to address. I have written emails but received no response. The first problem involves an appointment I canceled, but the app suggested the same job shortly after, leading me to accept it by mistake. Subsequently, I had to cancel it again, incurring $66 in fees for a job worth only $37.50. I am seeking the removal of the second fee of $40. On to my other concerns, the two morning jobs I completed were more than simple mowing; they required significant property cleanup due to overgrown grass and brush. As I have my landscaping business and had to use my equipment for these tasks, I believe I should be compensated appropriately for the extra work. I have videos documenting the condition of these properties before the cleanup. I am looking for a way to ensure fair compensation for future similar jobs and potentially charging customers accordingly.

As a property manager and realtor, I've used Handy three times with mixed results. The first two attempts to install a mini split a/c unit were failures due to Handy cancelling the appointments because no one accepted the job. With the scorching temperatures soaring, I had to hire another service after waiting for weeks. The gate/fence repair service also faced a cancellation before eventually getting resolved. However, the dryer vent cleaning service sent a cleaning person instead of a professional cleaner. This caused further inconvenience as the job required a specific expertise and strength given the unit's setup. Despite attempts to contact Handy for a refund, I have only received a credit so far. I urgently need them to either refund the full amount to my bank or get in touch with me regarding this matter.

On my birthday, June 7, [redacted], I received a $79.00 TV Mounting Service from Handy that was bought at the Los Altos Walmart. The website handy.com/walmart mentioned on the card is showing an expired message when I try to visit it. As a 73-year-old who is not very computer-savvy, I am struggling to navigate this issue. I contacted Walmart Los Altos and was directed to a unhelpful customer service number, [redacted]. Unfortunately, neither the store nor the customer service line seemed familiar with the product sold. I spent approximately an hour on the phone without any resolution or assistance. All I am trying to do is schedule the appointment for the TV Mounting Service I received. I am surprised there is no contact phone number available for Handy.

Hello, my account on Handy was deactivated due to a few instances of customers not showing up for scheduled work appointments. This occurred because customers expressed dissatisfaction with Home Advisors, another company involved in the process. Despite arriving at job sites as scheduled, some customers informed me they had canceled their appointments and no longer required services through Home Advisors. When rebooking, they confirmed via Handy app messages that no services were needed. Consequently, I refrained from visiting their homes, yet some customers erroneously reported me as a no-show. I kindly request the reactivation of my account, which previously held positive reviews, to resume working through the Handy platform. I intend to reach out to the customer who reported a no-show incident to clarify that they had canceled the service as per our communication. I have also previously emailed regarding customers' service cancellations, but did not receive a response. Please consider reactivating my account as the deactivation was caused by the actions of a third-party company. I aim to ensure future cancellations are communicated via Handy. Looking forward to your prompt response.

I utilized the Handy.com app to schedule a cleaning service. Due to a sudden transfer with Amazon, I had to relocate. I paid $[redacted] for a 5-hour deep clean for my home, which I am currently in the process of selling. Unfortunately, after the cleaning, there were still issues such as dust piles, unwashed windows, dirty sills, and an uncleaned oven, leading the buyers to delay the closing date. Despite filing a complaint through the app as instructed, I've spoken to three representatives without a resolution. I simply want another professional to finish the job, but I'm experiencing difficulties. Additionally, I encountered a problem when trying to reschedule the initial booking on July 17th. Following the Pro's advice, I made a second booking for July 25th. Despite the Pro offering to come earlier on July 22nd to accommodate the reschedule, the app didn't allow for it, resulting in a need for a second booking. Unfortunately, Handy refuses to issue a refund for the second booking, creating further frustration with the situation.