Handy Customer Service Issues

I was notified at 7:00 AM by Laura, a customer service manager from your company, that my 9:00 AM appointment had been canceled, just 2 hours in advance. Initially, I arranged through Wayfair for in-home assembly, but was disappointed to learn that the service was not available for the product, despite having paid for it. Wayfair directed me to your company, assuring me of your reliability, and helped me set up the appointment for an additional $98. After receiving confirmation, I was upset to suddenly be told I wouldn't be accommodated today. The lack of professionalism in handling this situation is concerning, as I have guests arriving, furniture to be assembled, and my home in disarray for the assembly. Though I initially saw your company as a recommendation, this experience has left me dissatisfied. A simple phone call to discuss the issue and reschedule would have been appreciated. I urge you to contact me to resolve this matter and restore my confidence in your services.

On September 8th, a gentleman came to my house from So High Enough Money and cleaned for three hours. I agreed to have them return in two weeks, but later changed my mind and believed I had canceled. However, they continued to charge my account repeatedly, claiming I owed more money. On September 25, [redacted], I withdrew $[redacted].52 from my account and now demand a refund for the additional charges. Initially, I paid $45.07, and now they have taken more without authorization. They instructed me not to reach out to them, but I insist on getting my $[redacted].52 back as they wrongly withdrew it from my account.

After relocating from WA to New Mexico, I've encountered challenges finding Handy jobs in my new area. I receive frequent texts from Handy offering jobs, but due to the pricing and distance, the jobs are not listed on the Handy app but seem to be through Home Advisor. Unfortunately, I'm unable to respond to these job texts to accept them and have them added to my schedule. It's been nearly a month, and I haven't been able to reach Handy for support. The Handy app offers no guidance for this issue. I'm seeking assistance to resolve this matter so that I can resume working. The job notifications I receive are not accessible through the Handy app, making it impossible for me to reply to the texts. My account number is [redacted]. Thank you.

Hello helpful community members, I've been trying to contact support to update my account phone number since someone changed it without my knowledge. My correct number is [redacted], and I urgently need access to my account. I've completed a project and need to close it out, but I'm unable to do so at the moment. I've been reaching out for assistance for over three hours without a proper response. It should be a simple fix to update my phone number to [redacted] as I have provided. Thank you for your anticipated help. Regards, Jose I.

I confirmed my appointment last night, this morning, and received a text 30 minutes before the scheduled time with a link to track the professional's location on a map. Unfortunately, the professional did not show up as expected, and despite sending multiple messages to her as well as to Handy, I did not receive any replies. This is my second disappointing experience with the service. The first time, the professional sent to clean my [redacted] sqft, 4-bedroom, 2-bathroom house for 3 hours did not meet expectations. Despite only needing half the house cleaned within the allotted time, she only completed a fraction of the tasks before leaving due to an emergency. I reported this issue to Handy three times, but never received a response. Despite my dissatisfaction and not tipping the professional, I was still charged and had an additional tip added by Handy.

Hello, my name is Scott R. I am a professional pool table installer in the Tampa-St. Pete area in Florida. I am looking to join your list of pool table and shuffleboard installers. I have completed the sign-up process and have been approved. However, I mistakenly selected the category of handyman, but my expertise lies solely in installing pool tables and shuffleboards. Is there a way I can be contacted specifically for these services? I would appreciate any assistance you can provide. Thank you. Sincerely, Scott R.

I applied to Handy almost 4 months ago and completed one job, but encountered issues adding my bank information due to a missing confirmation link despite multiple attempts to contact Handy about it. Additionally, my son used some of my information when he applied, leading to our accounts being linked. Changing my email address from [redacted] to [redacted] might help to resolve this. I also tried applying to HandyCraftsman as a painter, but received conflicting messages about my status as a pro. I wonder if I can pursue both painting and cleaning jobs through Handy. Feel free to reach out to me at [redacted]

Today, I visited handy.com for the first time and encountered an issue when trying to create a pro account. The website mentioned that my SSN# was linked to another account. Despite attempting to send password links to my three email addresses, I never received any links even after waiting and refreshing multiple times. I searched my email but found no communication from them. When I tried to use the handy link for quick login on the login page, it indicated that none of my emails were connected to any accounts. I am unsure how this happened, but I suspect someone may be using my SS#.

I arranged to have some furniture assembled, but when I saw that the assigned assembler had no listed experience and used an emoji, I requested a different appointment. However, I never received confirmation of the change and ended up falling before the appointment. Despite my prior request, the same assembler with the emoji is still scheduled to come today. I informed them of my illness and reiterated my request for a new date, but they refused to reimburse me due to not giving 24-hour notice, even though I had requested to change the appointment over 48 hours in advance. I attempted to leave a negative review without success, feeling like this is a scheme to take money without fulfilling the service. If this matter is not resolved, I will report the company on the BBB, Next Door, and any other platform I can find. Thank you, Linda C. from Midland, Tx.

Good morning, I'm Teresa Carter. I recently received an email stating that I was deactivated due to missing three jobs. I believe this may be linked to me expressing my limitations in furniture assembly, as I am a contractor. Despite declining such jobs, they still appeared in my schedule. The last job in question involved a cancellation by the client after confirming my arrival. I fear speaking up may have led to my deactivation, which seems unjust considering my track record and referrals. I urge for a reevaluation and investigation into the recent deactivation, as it appears to be an unfair decision. Your prompt response would be greatly appreciated. Thank you.

Good morning, this is Teresa C. I received an email stating that I've been deactivated due to missing three jobs. I'm puzzled by this as I'm a contractor and don't handle furniture assembly, which was the case with the missed jobs. Despite informing Handy about this, I continued to receive such requests. Yesterday, after expressing my concerns about a job, I find myself deactivated. I believe this may be a result of speaking my mind. I mentioned I was in contact with a client who canceled after I had confirmed my arrival. There should be a record of this communication in your system. I have reported every job and have a five-star rating. I fear I've been penalized unfairly for expressing my opinions. I've referred reliable, five-star workers to Handy, which benefits the company. I request a response to reactivate my platform. If my deactivation is indeed because of my honesty, that's unjust. I'm reaching out to the company owners because I want fair treatment. Thank you.

Hello, I am reaching out regarding an incident with the customer scheduled for 11 a.m. today. Despite arriving early and attempting to communicate via text and calls, the customer was not present. The customer later called at 11:25, assuming I would arrive by 11:45 and mentioned being unavailable until 12:30. I explained that the booking was from 11-1, clarifying that I was on time and even early, waiting and knocking. After the call abruptly ended, the customer canceled citing lateness. I am concerned this may lead to a negative rating. Despite Handy's response claiming I did not call within 30 minutes of 11 a.m., I have evidence of multiple attempts. I need to ensure that I am compensated for my time and effort, supported by the proof I meticulously collected during this situation.

I used to work as a handyman for this company and enjoyed the work. The customer was always very nice. However, the company lacks adequate communication tools. When I had to respond to a family emergency, I couldn't contact Handy directly and had to manipulate the system to reach the customer, but it didn't work out. Handy wasn't flexible with their policy regarding missed gigs. They charge $50 to the worker for a no-show and terminate the contract after three no-shows in 30 days. Despite the circumstances possibly falling under the FMLA or federal law for worker rights during emergencies, Handy didn't consider it. Now, I find myself without a job, struggling to support a family of five, including my wife who can't work due to being diagnosed with stage 2 breast cancer.

I used your cleaning service on Monday, 10/28, for a move-out cleaning. The cleaner arrived almost an hour late, worked slowly, and after 4 1/2 hours had only completed a quarter of the job. I had to leave for an appointment, trusting her to finish and secure the house. When I returned on Thursday, 10/31, I found the house left open, lights on, and barely any work done. The floors were unswept, bathrooms and kitchen appliances dirty, and many tasks incomplete. Despite a note about an emergency, the job was unfinished. I had to rush to do some cleaning myself, leaving the house dirty for the new owners, which was not what I had paid for.

I recently filed a report about handy.com with the Better Business Bureau, seeking their help to get a refund of $99. This is my second attempt to get my money back after what feels like being scammed by Handy. I am prepared to take further steps to ensure I receive the refund that is rightfully mine. It's not just about the money; it's about the principle of not delivering the services promised after charging $99. I am determined to make my voice heard through the media if necessary. Sent from my iPhone. On Nov 8, [redacted], at 7:40 AM, Handy Customer Experience <[redacted]> wrote: ##- Please type your reply above this line -## Your request ([redacted]) has been updated. Feel free to add any additional comments by replying to this email. Sue (Handy Customer Experience) Nov 8, 07:40 EST Hi Janet, Thank you for reaching out to us. We appreciate your interest in the Handy Select Membership Program you enrolled in. When you cancelled your Cleaning Plan on November 8th, we provided you with the option to book one-time services priced at $25 per hour. By cancelling before the term, a $99 fee is applicable. However, we applied this fee to your first access fee for the annual membership to Handy Select. This fee allows you to make one-time bookings without incurring additional charges. We value your membership and aim to provide you with a clean home as promised. If you have any further inquiries or require assistance, please feel free to contact us. Best, Suzie Nov 8, 07:40 EST Janet Rodriguez Nov 8, 07:00 EST Despite cancelling my Handy membership, I was offered an alternative by Handy to avoid the $99 charge. I am adamant about receiving my refund promptly as originally planned. My agreement was for a specific cleaning service with a fixed fee. [3QV2EG-5GLL]

Hello, I am looking to schedule a one-time home cleaning to try out Handy and see if it suits my needs. I have a discount code (AFFSAVE30) for this specific cleaning, but I am unsure where to apply it during the booking process. At the moment, I am not looking to commit to a monthly service and would simply like to explore the service through this trial cleaning session. Thank you for your assistance. Best regards, Krissie

This company has not been meeting my needs appropriately. I signed up for a bi-weekly house cleaning service with a one-year commitment since October [redacted], but have only received one cleaning in the past six weeks. I set my preferences for all-female professionals due to past traumatic experiences. However, Handy has repeatedly switched my female Pro to a male Pro without notifying me, leading to me having to pay a $15 fee to reschedule or cancel due to feeling uncomfortable. Despite bringing up this issue before and requesting a refund, the problem persists. I am frustrated with the lack of respect for my preferences and am now seeking to cancel my membership without the $99 fee. Their response to my previous complaints has been unsatisfactory, and I feel that the company is being unethical and unfair to me as a customer.

I completed a job on Friday, November 15th. Before agreeing to the job, I received a text from Handy offering a $60 bonus if the job was completed before Sunday, November 17th. I accepted a job to assemble a pool table, which they estimated would take an hour and a half. Despite my experience knowing it would take longer, I began the job at Wayfair, where they sell the pool tables. Another professional and I arrived, waited for access, and started working with minimal instructions. After the initial 1.5 hours, we had to ask the customer for an extension, which he agreed to. We almost finished the job, but ran out of time. The customer approved another hour, but we still couldn't complete it. I reached out to Handy about the promised bonus and the two unpaid hours. They requested a screenshot of the text offering the bonus, which I didn't take as evidence since it came from them. I also inquired about the missing pay for the extra hours but have yet to receive a response, leaving me very disappointed with the lack of resolution.

I was promised half price for my first cleaning, but was charged $[redacted].35. I want a refund. I expressed dissatisfaction and do not want further services. Despite not requesting, a cleaner showed up on 10/31/19. An email about the appointment was missed in the trash folder. I never asked for ongoing services. Please refund the $[redacted].35 charge for this date and cancel any future cleanings. Also, remove my credit card information. I attempted a password reset but I'm unsure if I have an account. I intend to share this with Angie's List, BBB, and Amex.

I recently signed up with Handy and completed all the required information, but I'm uncertain about the job details for New Brunswick, NJ. The lack of job description worries me, as I have already provided sensitive information like my social security number and driver's license ID. I am feeling unsure about the legitimacy of this opportunity and any potential charges. Prior to proceeding, I would like to cancel the job in New Brunswick, NJ, and discuss my concerns over the phone. Additionally, I would appreciate assistance in removing my private information from the platform.