HP Customer Service Issues

I've recently spoken with the service in Greece about replacing my computer due to a fault caused by a bios upgrade. They mentioned they cannot restore my existing files unrelated to the issue, advising me to visit a technician at my own expense. Despite agreeing to this, they now request the return of the old computer for the replacement. However, my concern is the personal data, including work documents and bank codes, stored on the hard drive. I'm hesitant to send it back without proper data protection. The Greek service sent me a confirmation to replace my "HP Laptop - 15s-eq0005nv" with a new model, "HP Laptop 15s-fq2003nv." They mention the process of collecting the old laptop for recycling. I need assurance that my personal data will be handled securely.

I have been trying to reach out to you for a while now, and I've spent over 2 hours waiting on hold. The whole experience has been quite frustrating, and I feel like giving up. I'm considering writing a letter to the higher-ups to express my concerns. My laptop has been malfunctioning for a few months despite having a warranty. The charger is not reliable, and it only turns on sporadically. Additionally, the "g" key has come off. I had purchased this laptop for my daughter, hoping she would enjoy it, but she has been facing issues with it ever since she got it.

My HP printer was still under warranty when it malfunctioned. Despite multiple attempts with the tech department to fix it, I eventually received a replacement after paying $16.31 for expedited shipping. The new printer arrived without a return label, and I faced difficulties repackaging the broken one. Although promised assistance never arrived, I made several unsuccessful attempts to obtain a shipping label and proper help. I am deeply disappointed with HP's service. I am seeking a more effective way to address this issue without resorting to chat support. If there is a corporate number available for reporting such incidents, I would appreciate the information.

My daughter, N. K., purchased a Colour Laser Jet Pro MFP M282-M285 from Amazon in May. It only operated once. After extensive phone calls with both Amazon and the company, a replacement was agreed upon. The new printer arrived on 29 Sep at 27 Onslow Square, London SW7 3NH. It is working well, and we appreciate the replacement. The issue arose when UPS did not collect the faulty machine (Serial no. VNBRP311MQ; Product no. 7KW75A) as planned. They cited a discrepancy in the pick-up address (38-39 Redcliffe Road, London SW10 9NJ) on their records versus the actual address. Despite several calls and assurances, they have not retrieved the printer. As I am returning to Switzerland soon and am unable to handle the heavy item due to my age and health, could a new label be issued by HP to ensure UPS picks it up promptly? My name is N. C., and I raised the initial complaint (case study reference: [redacted]) on behalf of my daughter. Thank you in advance for your assistance.

I recently upgraded my Compaq Presario C60 laptop to Windows 10, but now I have no sound. I have tried multiple troubleshooting steps and followed the advice given by the virtual assistant here with no success. The only way I can temporarily get sound is by adjusting the memory usage in msconfig, which slows down my laptop. I attempted to download Windows 10 drivers for my laptop, but they did not work either.

I bought a computer from HP on 7/28/21 and was informed it wouldn't arrive until October due to supply chain issues, conflicting with my college needs. I tried canceling the transaction, but my account was charged $[redacted].55. Despite explaining my school requirement, HP couldn't change the delivery address. When the computer arrived on 10/9/21, I returned it on 10/10/21 via FedEx. HP credited $[redacted].49 instead of the original $[redacted].55, causing an overdrawn balance of $[redacted].04. Capital One advised me to contact HP for resolution.

There is an individual within our agency who has signed up for HP Instant Ink using a credit card assigned to one of our program managers. Our corporate credit card shows charges on 6 Oct 21 and 18 Oct 21. The email associated with this account ends with ******@acap-me.org, and the charged credit card ends with ****-****-****-[redacted]. Could you please provide the delivery address and recipient's name for the ink delivery? The state is Maine, possibly in the zip code [redacted]. The potential addresses include [redacted] Main Street, Presque Isle ME [redacted], 44 Park Street, or 1 Edgemont Drive in the same town. If you need to reach me, please call [redacted]. Thank you, Brian Purchasing Specialist Aroostook County Action Program 1 Edgemont Drive, PO [redacted] Presque Isle, ME [redacted]

I recently purchased a new HP Stream Computer with serial number 5CD050FZWW. Unfortunately, I am experiencing significant issues with the performance of the computer. Despite my efforts to delete unnecessary apps, the device remains virtually unusable. This is reminiscent of another HP desktop computer I own, which also has usability problems. I am frustrated by the repeated investment in products that do not meet my needs. I have been trying unsuccessfully to reach customer support and am now facing low disk memory notifications despite multiple cleaning attempts. I am at a loss as to how to effectively use this computer without experiencing freezes and disruptions to my work. I acknowledge that this is not directly your fault, but the situation is incredibly frustrating. I would appreciate guidance on how to address these issues or if returning the product is the best solution.

I recently purchased a black toner cartridge for my printer using the correct model number that matches the color cartridges I acquired a month ago, which all fit properly. However, the black cartridge I received with the same model number does not fit my printer. When I contacted customer service for a return, I was informed it was past 30 days since the purchase. My order number is H[redacted]67 from November 16th, and today is November 26th, still within the 30-day period. I received an incorrect cartridge and would like to return it. Our small non-profit organization cannot afford to lose $[redacted] due to receiving the wrong product.

Dear HP Team, I have been a loyal HP customer for over a decade. I purchased a laptop from you four years ago, and it has been the most reliable one I have ever owned. Recently, I bought a new laptop, the HP 15-dw1000 Laptop PC (191M8AV)/ Product2B4Q5EA /SerialCND128651W. Unfortunately, this new laptop has been causing me constant issues, requiring frequent updates and daily reboots. Following a recent Windows update, one of the drivers got corrupted, disabling my Wi-Fi. I had to contact HP support for assistance, as evidenced on my account. Despite these efforts, the laptop continues to be unreliable. I face daily struggles with updates and reboots, and yesterday it even experienced a 'flashing boot block.' This unreliability is disrupting my work and Teams calls. I am interested in returning the laptop for a full refund. Kindly provide guidance on the necessary steps. Thank you, Mark

I received a prompt on my laptop to install a Windows 11 update, which subsequently locked down my computer and initiated a restart countdown. Following the update, I encountered a continuous loop where a blue screen requesting a forty-eight character Bitlocker Recovery Key appeared, despite entering the correct key multiple times. Despite researching online for solutions and finding a recommendation to use a "Skip This Drive" link, I discovered that this option was unavailable to me. I have since tried to manually install the Windows 11 operating system using a flash drive, only to find that all drives, including allocated ones, were locked and encrypted by BitLocker, preventing any installation until they are unlocked. I am seeking assistance in resolving the Bitlocker Recovery Key loop issue and disabling BitLocker on my HP Laptop.

My Tango x printer, which was working well for 2 months, is now constantly jamming and eating paper despite following all the instructions. I have used quality paper and cleaned the rotary, but the issue persists. I purchased this printer from Apple to match my other Apple products, hoping for quality. However, the constant paper jams have me considering going back to using off-site printers. This is particularly distressing because my husband, who has dementia, relies on me to print out football schedules for him, and when things don't work smoothly, it upsets him, putting pressure on me. I am disappointed with the printer's performance as I am meticulous with printer maintenance. Despite spending hours trying to seek help, I have been unsuccessful. Patricia Gallagher purchased this printer from Apple in November [redacted].

After two months of functioning properly, my Darling Tango X printer is now constantly jamming and eating every piece of paper I try to feed into it, despite using the best quality paper. I have been using printers for over 12 years and am incredibly frustrated by this issue. I have diligently followed all instructions, but the problem persists. The paper goes in straight and then jams near the ink. I have gone through a significant amount of paper already and even cleaned the rotary, to no avail. This is disappointing as I purchased the printer through Apple, assuming it would be of high quality like all my other Apple products. My husband, in his frustration, cannot print his football schedules, which upsets him greatly due to his dementia. This has put immense pressure on me, and I spent hours trying to seek assistance over the weekend to no avail. I am beyond upset by this situation. Patricia G. purchased the printer from Apple in November [redacted].

My HP all-in-one computer, model # 20-c032, is currently locked up. Initially, I received a message saying the computer was scanning and repairing drive (c:), followed by a message "Preparing Auto Repair" on a dark screen. Subsequently, a blue screen requested an Administrative Password, with a prompt to "Enter Administrative Password" followed by a golden key symbol. Despite entering what I believed to be the correct password and pressing enter, the key symbol would move to the next line with an X in the middle. This process repeated with additional keys containing D's in the middle until the cycle restarted. Unfortunately, I am unable to access the computer without the correct password. Any assistance in providing a password the computer will recognize would be greatly appreciated. Thank you.

I bought a laptop a month ago. This morning, I found lines across the screen. I returned it to Target and got another Hewlett-Packard laptop, which also has lines on the screen. I'm frustrated with these purchases and worried about buying another Hewlett-Packard laptop. Both were new, not reconditioned. Please contact me at [redacted] or [redacted]1 to discuss this. Thank you and have a nice day. - Dorene Smick

Hello, I recently bought your DeskJet [redacted], the world's smallest all-in-one printer, but I noticed some issues upon opening the box. There was no plastic wrapping, warranty card, or tape on the printer to secure it. I only found one power cord in the box. I tried to exchange it at Walmart with my receipt, but the serial numbers didn't match. Unfortunately, the management was not very helpful. I am having trouble registering the printer as well. Could you please help me understand what the problem might be? Thank you, Jeannine.

I placed an order for my computer on November 13th, and now I have been informed that I won't receive it until January 3rd, which is very frustrating. This computer was meant to be a Christmas gift for my child, and as a single mother who has been saving for months, this delay is unacceptable. I have found the same computer available elsewhere for immediate purchase. I only opted for an additional 1TB upgrade, and now I have paid more to avoid waiting and missed out on better deals. I am requesting a full refund of $[redacted] to be credited back to my account promptly. The website advertised that orders made by December 13th would arrive by Christmas, but this has clearly not been the case, leading to false advertising and causing disappointment.

I am facing issues with my HP Officejet Pro [redacted]. The scanner is not functioning, and the printer is not printing. I keep receiving a message prompting me to sign up for instant ink before printing, yet I am already signed up. The Print and Scan Doctor tool indicates it cannot communicate with the printer. A recent call to technical support had me on hold for an hour for assistance with the same issue, which was resolved after a lengthy intervention to address the instant ink signup requirement. However, now the scanner is not working, and I am back to receiving the message about signing up for instant ink before printing.

I am experiencing a frustrating issue where I am unable to input lowercase numbers or any numbers. I have already explained this problem to two of your pre-live technicians. To resolve this, I urgently need to speak directly with a live agent. I am unable to make any payment because I cannot input numbers. Please connect me with a live agent promptly. I would appreciate not having to spend an additional two hours starting from the beginning. This situation is not ideal from a customer service perspective for your reputable company.

I'm having trouble setting up my new HP Officejet Pro [redacted] printer. I've been attempting to contact HP customer support for two hours. Please connect with me promptly, or I will cancel new purchases, including this printer. I received the brand new printer on December 8, [redacted]. I am extremely disappointed with the customer service experience. Robert Michaels