HP Customer Service Issues

I am unable to reach HP directly, so here is my experience with their service: I bought an HP Tank [redacted] printer from Reliance Digital Nalasopara. The technicians were supposed to come for installation yesterday. When they did not show up, I contacted the super engineer, who gave excuses about traffic despite there being none. Another person called and rudely insisted on coming when I was unavailable. When I asked for a time estimate, he did not respond properly. My case has been pending for three days, and I wonder why they visited Borivali first. Do I have to stay home for days for the installation? I have been using HP printers for nine years, and this experience has been frustrating. Customer service lines are also challenging to connect with. As an Indian customer, I feel disrespected. Enjoy your day, but please do not bother responding, as time is precious to you and your company.

After owning my HP laptop for 8 months, the hinge broke. HP directed me to a Ubreak location, where my laptop was sent to HP for repair. I was assured my laptop would be returned in 7-10 days but was later told the part was backordered, extending the repair time. I was offered a costly "VIP warranty service" to speed up the process, which I declined. Eventually, I agreed to a replacement, only to be told later it needed to be "custom made." Upon checking the part number, I found the replacement in stock on the HP website. I'm extremely disappointed in the lack of customer service provided. If I had known, I would have opted for a different solution than dealing with these delays and complications.

I am experiencing problems with my HP Probook G440 G5. I utilized HP's diagnostic tools to test the m.2 sata ssd and memory, both of which passed. I proceeded to use Aida64 to stress test the CPU, Cache, RAM, and storage, with the CPU reaching a max temperature of 88C and the m.2 at 60C. While the system survived the 3.5-hour test, I noticed an audible clicking noise when the device was hot and lifted, seemingly from the heat sink area. Even after stopping the fan, the noise persisted. Following the stress test, the device started flickering and eventually crashed. Subsequent stress tests did not resolve the fan noise or display issues, and after an hour of Aida64 testing, the device blue screened. I suspect the problem may be related to the heat sink or potentially the processor.

I am experiencing issues with my HP Probook G440 G5 (serial 5CD8272P35). I utilized the diagnostic tools from HP to test the m.2 SATA SSD and memory, both of which passed. Subsequently, I ran Aida64 to stress the CPU, Cache, RAM, and storage. Throughout the 3.5-hour test, the CPU reached a maximum of 88°C and the m.2 at 60°C before I halted the test. Upon lifting the hot device, I noticed an audible clicking noise seemingly emanating from the heat sink area, persisting even after stopping the fan. The system then flickered and eventually crashed post-cooling. Despite rerunning stress tests, the noise and display issues persist. Following an additional stress test, the device blue screened. I suspect there may be issues with the heat sink and potentially the processor.

I purchased an HP I7 laptop for work after being promoted to company Executive Chef for menu costings and orderings. I bought it at Incredible Connections at Riverside Mall in Nelspruit along with all HP accessories. Despite the computer not being a month old, it keeps giving me a blue screen error and shuts down about 5 to 7 times a day, causing me to lose all unsaved work. I am unsatisfied with this model and have returned it to the tech at Incredible Connection. They attempted to fix it and contacted HP for support. The case number is [redacted]0, and the contact person at HP is Szeghalmi, who suggested I get a new laptop. I am hesitant to accept a replacement as I am concerned the same issues may arise. I am requesting to swap it for the HP Pavilion 15 I7 at HP's expense, covering the price difference. If HP cannot accommodate this, I would like to request a full refund to purchase a different brand.

1. I am disappointed that my cancellation date is not effective immediately after I canceled on July 27, [redacted]. Charging me for a full month after I cancel seems unfair. It would be more reasonable to prorate the charge for the one day into the next billing cycle. 2. I have an empty black ink cartridge that needs to be returned, but the black and color ink currently in my printer are still working. If my membership had been canceled on July 27, [redacted], I would have returned the ink and not faced additional charges. I have spent more on ink and printing than if I had purchased ink as needed from a store like Staples. This experience has not been cost-effective for me.

I have a HP OfficeJet [redacted] printer and have been experiencing consistent issues with printing such as smears, lines, and ink splatters while using it for my small business. Despite following maintenance procedures meticulously, changing paper settings, and even resetting the printer, the problems persist. After a lengthy call to HP customer service on July 22, [redacted], speaking with an employee called Meghan, I was promised a follow-up call that never came through. I'm now encountering an "0XB35CB885" error code, blinking lights, and screen freeze on the printer. As a result, I've had to purchase a new HP Envy [redacted] printer to keep operations running smoothly. I have photos of the defective prints and seek reimbursement for the inconvenience caused.

I bought an HP Chromebook on June 15th and experienced connectivity issues since the beginning. Despite being connected to the internet, the laptop displayed an error message indicating otherwise, causing it to be unresponsive. This problem did not occur with my other HP laptops, one being an older Chromebook and the other running Windows 10. After seeking help from Best Buy's Geek Squad, they attempted a "power wash" to no avail. Best Buy then directed me to contact HP for further assistance since it has been over 30 days since the purchase. How should I proceed from here?

I own an HP Deskjet [redacted] Printer that suits my needs. However, it struggles with the HP color ink cartridges. It indicates the cartridge is empty after only a few days, even though I do not print much. I feel I could have purchased a better printer for the cost of the three color cartridges I recently bought (two of which I still have). The printer does function with only the black cartridge. I am seeking either three new color ink cartridges or a printer that can properly use the HP cartridges. I have been a long-time user of HP products without encountering this issue until this year. I believe I am currently wasting money on these products. Kindly look into this matter. I am requesting HP to promptly send me three (3) 65XL replacement cartridges.

I own an HP Omen laptop with serial number 5CD8282WJ2. Currently in India, I have a case open with HP (case ID - [redacted]). Initially, HP stated the parts for the laptop were available locally, and a heat sink replacement was done by a visiting engineer. Later, it was discovered during a check that the motherboard is at fault. A new motherboard was ordered, but I've been informed today by the HP service center in India that the parts are not available. They advised me to contact the main country office. I am facing issues with overheating, booting, and screen flickering despite the previous repair attempts. Any assistance would be appreciated.

I contacted HP via live chat, and they arranged for a call to address my issue. Initially, they couldn't resolve the problem and connected me with another person who claimed I had a virus on my IP address. They proposed a £[redacted].99 solution for a year's protection. I declined, opting to discuss with my son and requested the caller’s number, but they insisted on resolving the issue first. I decided to disconnect and contacted HP again. Thankfully, the second representative efficiently resolved the issue. Is it standard practice for HP to offer paid support like this?

For the past week, I've been dealing with an ongoing issue where an "Unknown device under Universal Serial Bus controller" with a yellow triangle appears in the Device Manager. I've tried updating online and through browsing for driver software, but faced errors and unsuccessful installations. Despite uninstalling and even formatting my HP laptop "dv4-2106tx," the problem persists. I attempted tweaking the battery power options and Windows updates without success. This problem is quite bothersome, and I am open to remote access assistance if needed.

Hello, I received a different charger back for my laptop after it was repaired by HP. Ever since, my laptop won't charge or turn on. When I try to charge it, there's just a red light on the charger port. I'd like to request a new charger to see if that resolves the issue before sending my laptop back for further repairs. Please send the charger to: Amber S. [redacted] North Walnut Creek Drive Waller, TX [redacted] Serial Number: 5CD84129PL Product Number: 3JQ73UA

Hello, I am a local small business owner and the president of a local club. Our printer is in constant use every day. I have encountered an issue with my last three purchases of ink cartridges. The packages arrived with depleted ink cartridges, and one of the black cartridges was damaged inside the carton. Despite the packaging looking intact, it seems the units were opened and re-sealed with used cartridges. I bought these items at Walmart, but they have refused to help, stating they cannot control the contents of the packages. Furthermore, I contacted your customer support this morning and spoke with a gentleman who was extremely brash, arrogant, and disrespectful. This behavior was unacceptable, especially considering my years of experience in dealing with customer service representatives.

I am currently experiencing an issue with my HP Officejet Pro [redacted] printer. The printhead seems to be malfunctioning, and I am receiving an error message Oxc19@[redacted] indicating that the printhead is missing, not detected, or incorrectly installed. Despite trying various troubleshooting methods, the problem persists. I find it unusual as I purchased the printer directly from HP in [redacted] and it has been well-maintained with light usage. Although I have considered following a Youtube tutorial on cleaning the copper parts, my age and arthritis make it a challenging task. The printer functions properly for scanning to the computer and has never been used as a fax machine. I am curious if there was a recall for this model, as I no longer see it available on your website. I would appreciate any assistance you can provide in resolving this issue.

I am seeking out 63XL ink cartridges. I had ordered two large black cartridges and a whole set of color + black, totaling a little over $[redacted]. The representative was supposed to connect me with a technician, but that never occurred. My order was never completed due to a password issue that stemmed from my keyboard omitting the first letter, likely due to an accidental spill. I am currently using a smaller HP keyboard. When I visited Best Buy, an expert sold me a 62XL cartridge, but I cannot locate the receipt. Upon trying to obtain assistance and place an ink order online, the new password I set did not work. I was unaware a password was necessary for purchases. My name is S.L. Nelson, and you can reach me at [redacted] I have been a loyal HP customer for over 25 years and, at 88 years old, I find new technology challenging. I am experiencing keyboard issues on my HP All-in-One downstairs. My desktop icons are missing, and I am unsure if Microsoft is transitioning it into a cell phone. I require the ink urgently and hope to avoid frequent trips upstairs to print. Microsoft's frequent updates are confusing, and I may need to forego some updates, although I am uncertain if that will resolve my issues. I promise to be polite to any caller. This email serves as my frustration outlet. - Sandy

Hello, I wanted to request a change to my HP Instant Ink plan. On the 2nd of July, I downgraded my plan to 50 pages per month as per the email I attached. Kindly adjust the charge to £1.99. I have not come close to using [redacted] pages since I bought the printer, so the original estimate of my usage was too high. Regards, Ian R. Printer model: ENVY Photo [redacted] All-in-One Printer series Printer email: [redacted] Dear Ian R., We acknowledge your request for the plan change on your HP Instant Ink service. The change to the new plan you requested will be effective from the 26th of July [redacted]. Your new plan: £1.99 for 50 pages/month, £1.00 for each additional set of up to 10 pages Please be informed that your rollover pages will also adjust with your plan modification. You are now eligible to roll over up to twice the number of pages in your current monthly plan (e.g., up to [redacted] pages for the 50-page plan). For any plan change queries, please consult the Terms of Service. Thank you for choosing HP Instant Ink.

On February 24, [redacted], I made the decision to purchase my HP Pavilion. It quickly became an integral part of both my personal and work life. However, on August 17, [redacted], after only 18 months of use, the hard drive failed. The Geek Squad at Best Buy was unable to explain the sudden failure and could not retrieve any of the data. This loss has been devastating, as the information was both valuable and irreplaceable. I am now questioning the reliability of HP products, considering the significant investment I made after thorough research. This experience has left me feeling disheartened and unsure about the quality of HP products that I once believed in.

I own a Deskjet [redacted] printer. A few weeks ago, I encountered issues with it and attempted to resolve them through chat support. Unfortunately, I had to leave abruptly and couldn't finish the conversation. Later, I uninstalled the software and successfully reinstalled a newer version, which was quite straightforward thanks to hp's user-friendly process. Subsequently, the low ink light turned on, prompting me to replace the ink cartridge. Even after the replacement, the light remains illuminated. Although both the computer and printer display indicate that the ink levels are fine, I noticed a discrepancy when printing from the scanner. The color image appears on screen but prints out in black and white instead of color.

Yesterday, on 8/22, I purchased a new HP printer and began the setup process. I was directed to log in to HP123.com, where I had the choice of live chat or a phone call for assistance. Opting for the phone option, a technician gained control of my laptop remotely. The technician proceeded to inform me of various issues on my computer, such as viruses and malware, stating that the printer installation was impossible until these problems were resolved. Although I forgot about my Norton subscription for handling such matters, the technician did not mention it despite seeing my antivirus program on my desktop. Additionally, the technician initiated a contract through docusign and signed it without my consent, which should have been a red flag. Despite my attempts to modify the service to only pay for the cleanup rather than the costly 2-year warranty, the cleanup alone amounted to $[redacted]. I repeatedly inquired about the technician's affiliation with HP, and each time, I was assured they were an HP employee. This is the third time I have encountered attempts to upsell services, and the company involved in this questionable practice was Sapphiresoftouch. These experiences have left me feeling locked into a less than transparent situation due to both my HP laptop and printer being part of this dishonest encounter. HP needs to address these issues promptly.