HP Customer Service Issues

I recently purchased a printer, but it has not been functioning properly since day one. Despite numerous calls to your customer service and spending extensive time troubleshooting with your representatives, the issue persists. Each time, a different person assures me the problem will be resolved, but it continues. Muskan, the last representative I spoke with, dedicated significant effort and managed to get the printer running for a few days. Towards the end of our conversation, her manager acknowledged the ongoing problem and promised a follow-up call, which unfortunately never came. As a teacher who frequently needs to print from home, this recurring inconvenience is incredibly frustrating. Considering the persistent issues, I may have no choice but to return the printer as this situation has become a true nightmare of needing to contact your support team continuously for basic printing needs.

I am facing issues with my HP Spectre x360 Convertible running Windows 10 - 64 bit. The laptop started freezing last week, and I had to force it to shut down by removing the power cord and holding the power switch. I tried troubleshooting with HP social media support but didn't find a solution. Even after reinstalling Windows 10 using the HP cloud recovery tool, the laptop still freezes. Since the device is under warranty, I am seeking assistance to resolve this and restore it to its original working condition. Thank you, Arvind D.

I purchased an HP laptop in January, which came with a copy of Microsoft Office [redacted] Home and Student. However, I am having trouble setting up Outlook as it seems like Office wasn't fully installed. When I try to activate Office, I am prompted to use the account I used to purchase it or provide a product key. The packing list clearly shows that Microsoft Office Home and Student [redacted] is part of the order. How can I fix this issue so that Office functions properly?

I bought an HP laptop last summer at Staples near my workplace. I previously owned other HP laptops and printers which I adored, as did my sons who also have HP laptops. However, I'm disappointed with the laptop I purchased last year. It became slow, so I tried to reset it to factory settings and now it's asking for a disk. A Staples technician told me only the company can restore it. When I contacted HP tech support, they said my Windows was corrupted and required a $50 download fee and a $15 monthly charge. I was upset to learn my laptop may be considered disposable. The model is 15-bs062st. I'm hoping for a better solution. Thank you, Claudia D.

I am setting up my Dad’s new HP laptop. I accidentally entered his cell phone number, and he prefers to keep it private. He doesn’t want a Microsoft account. I’m currently stuck on the setup screen with options to continue and download the Microsoft app to complete the setup or do it later. I can’t proceed further or exit the setup screen. I haven’t reached the taskbar on the actual computer yet. I’ve been trying to resolve this for some time now. Any assistance would be greatly appreciated.

I am a 76-year-old individual dealing with health issues. I have been attempting to regain control of my account for the past two days without success. Recently, my email address was changed due to security reasons after a hacking incident identified by GOOGLE. Despite signing into INSTANT INK with my old email, I now receive communications at a different address. I have updated my password multiple times, and after changing it today, I received a notification about potential hacking. My old email [redacted] was my original sign-in method, while the associated address is [redacted] I receive emails from HP Instant Ink at this address. I have an HP Deskjet Pro [redacted] that I've been using since I purchased it.

I have contacted HP three times regarding this issue while my laptop was still under warranty. Their technicians remotely accessed my laptop to update the BIOS and other software, which temporarily resolved the problem. However, now that my laptop is no longer under warranty and I am experiencing the same issue again. The problem occurs when playing music through the internal speakers - the sound fades from the left speaker while the right one continues to work. Occasionally, the left speaker will briefly come back on before cutting out again. After some time, both speakers start fading in and out alternately. My laptop is an HP Spectre x [redacted] Convertible 15-bl0xx, product number Z4Z35UA#ABA, running 64-bit Windows v18362.[redacted]. This has been an ongoing issue for over 5 months.

Hi, my name is Avion. I recently purchased an HP Stream laptop, and for the past two weeks, I have been experiencing connectivity issues with my Wi-Fi. Despite my family's devices working properly, my laptop constantly disconnects from the internet, causing interruptions in my online college coursework. I often receive "offline" messages when trying to open new windows, even though the Wi-Fi icon shows a connection. To resolve the problem, I regularly troubleshoot the connection. As a temporary solution, I resorted to using my phone's mobile hotspot, but now even that is unreliable. I urgently need assistance to address this persistent issue.

I attempted to print in black and white on my printer. A prompt advised me to replace the black ink. After purchasing and installing the new black ink, I was then prompted to replace the blue ink. This cycle continued with magenta and yellow inks. Despite the HP Smart app indicating the ink levels were fine, it did not specify they were estimated levels. This led to multiple trips to buy ink, costing me $80 in total for Lyft rides and additional expenses on individual cartridges. The inaccurate ink level readings have caused inconvenience and wasted time. It would be appreciated if $60 worth of ink could be provided to rectify the situation, as this recurring issue could have been avoided if all low cartridges were indicated simultaneously by the app. If this cannot be resolved, I might consider purchasing an Epson printer with a more cost-effective ink solution. Thank you for your attention to this matter. Best regards, Jim C.

Dear Sir, I am writing to request a replacement for my defective HP All-in-one Desktop PC model HP-27QA 180in (4ly60aa)17. Upon powering on the PC, a large patch of white spots resembling vapor appears on the screen, indicating a serious issue. Despite contacting customer care via phone and email, the response was delayed by 2-3 days but the team assured me of a replacement for the faulty product. A technician visited my location on 3-9-[redacted] from HP in Okhla, New Delhi, under TVS Electronics and concluded that there were no visible patches on the screen. However, the patches tend to disappear after the PC has been on for 3-4 hours, suggesting a definite manufacturing fault. My attempts to reach [redacted] via email have been unsuccessful as the emails bounced back. I kindly urge you to take the necessary action promptly and replace the defective PC. Warm regards, R K Singh Central Warehousing Corporation 4/1, Siri Institutional Area, August Kranti Marg, Khel Gaon Road, New Delhi-16

I purchased an HP Pavilion [redacted] Tower at Fry's Electronics during last year's Black Friday sale. I unpacked and set up the computer a few months ago only to discover significant issues with the graphics quality and performance. Upon investigating, I learned that the computer supports up to 16 GB of DDR4 RAM, so I bought two 8 GB DDR4 RAM sticks to upgrade. Unfortunately, when I installed the new RAM, the computer failed to boot up, leading me to believe one of the RAM slots is faulty. I took the PC to Fry's for assessment, and they suggested contacting HP for warranty service. Could you please advise me on how to proceed with sending my computer to HP for repairs? Thank you. Fry's Invoice #: [redacted]1 PLU/UPC: [redacted] - HP Pavilion [redacted]

Our controller, the 'HP ProOne [redacted] G2 [redacted]', is experiencing random restarts and showing the error message "Boot Device Not Found". Despite successful booting into Windows and applications running fine, the random restarts persist during various activities such as web browsing or when idle. Attempts to resolve the issue, including a hard reset and system diagnosis by the IT specialist, have not provided a solution. Considering the BIOS boot sequence shows "STAT 0" as the first device, and no manipulations are allowed, the issue may be related to a specific driver or patch. The computer can be booted into Windows successfully if manually turned off and on after encountering the black screen. Looking for any recent HP updates or drivers might offer a potential fix. The serial number is MXL6361SJ9 and the product number is Y6Y78US#ABA. Any advice on resolving this ongoing restart problem would be greatly appreciated.

I have received the replacement Hp-[redacted] and Print Assembly with a set of cartridges, and everything is working well. I am ready to ship back the Hp-[redacted] that was replaced, but I have a couple of questions. First, the Print Assembly and set of cartridges were shipped separately because the old Hp-[redacted] couldn't power up, and those parts couldn't be removed and reused. Do you want them returned in the Hp-[redacted]'s shipping package or should I destroy them? Second, regarding the return instructions for the HP-[redacted], it mentioned not needing to return any documentation or accessories, but it came with a power cable. I have three power cables - the original, the one shipped with the replacement, and the one sent with the printer believed to be the original problem. I plan to include one unless you advise otherwise. I have tested all three cables on the replacement HP-[redacted], and they all work fine.

Hello, My HP account number is [redacted]21 and I am Graces Jin. I received the last account notification on September 6 but it did not reflect my address change. I moved on August 1 and promptly updated both my home and shipping address on my HP account. The correct address is now 18 Cannonbury Court, North York, ON, M3A 1W4. I kindly request your assistance in updating my home address to prevent any potential issues with cartridge deliveries in the future. Thank you and have a great day!

This is the fourth time... - Program installed correctly - Communication is okay - Updates installed - Test print results in a message stating I cannot print as it needs to be connected to update its HP Instant Ink status Another message prompts to: Connect the printer Unlock the printer's potential Yet another message reads: Printer cannot be connected now Please try again later One more message advises: Ensure the printer is turned on and connected to the internet. It is!

I am experiencing an issue with my Spectre laptop, which I find disappointing considering its high price. I recently returned to my air-conditioned home after being away for 21.5 months to discover that the laptop had warped despite not being plugged in. I reached out to customer support, but was informed that due to the purchase date, no action will be taken. The metal case of the laptop has warped, resulting in a noticeable gap between the keyboard and the bottom of the case. As a loyal HP customer with various HP products, I am disheartened by this second defective purchase that HP seems unwilling to address. My future purchases will not be from HP, as this experience has been a turning point for me. Best regards, P.A.

I have made multiple attempts to address my issue, but have not seen any resolution. Our HP [redacted] printer stopped printing in black, despite our efforts to fix it. We bought a new HP printer today, which is working well, but we recently spent $87 on new cartridges for the old printer on Sept. 9 that cannot be returned. Additionally, my husband tried a new black cartridge for $34 that also did not work. It seems unfair that the new printer requires different cartridges (#65) and we are left with unused #[redacted] cartridges. I hope HP can either reimburse us for the unusable cartridges or provide us with new cartridges for the Envy [redacted] printer. While I lean toward Canon or Epson due to this experience, my husband prefers HP. I appreciate your attention and look forward to a response. Thank you.

Regarding my HP Instant Ink account, with the number [redacted], I've experienced numerous issues. I was on hold for a total of 2 hours and 24 minutes, having been disconnected twice by unhelpful customer service representatives attempting to create a case. To elaborate, I received new ink cartridges on March 3, and despite the successful installation and printing on 04/01/19, a message appeared on April 18, stating they were not genuine HP Instant Ink cartridges. This is perplexing since HP shipped them to me. Despite assurances of a reset or resending the ink, nothing was done. A remote print attempt in June didn't solve the issue either. Currently, my printer indicates there's no ink and won't allow me to request more due to the cartridges being labeled as non-Instant Ink. Given that HP shipped these, the responsibility to resolve this situation rests with them. If not resolved promptly, I'm considering exploring alternative options. Highly frustrated and disappointed with this experience.

This is my third attempt to complete this online request. I have been unable to print for two weeks. An error message pops up instructing me to connect to HP Instant Ink to update my status. After clicking OK, the next document in the print queue prints, but I have to repeat this process for every document. I have contacted tech support in the Philippines on Thursday, Friday, Saturday, and Sunday without resolving the issue. I also purchased a Care Pack Service for this printer with reference number CA[redacted][redacted]. Can you please escalate this problem to a higher level for resolution? I feel I have done more than enough in attempting to resolve this issue. Please have someone contact me at 1 [redacted] or [redacted] Thank you, Linda J. Wilber.

We purchased the HP ZBook 15u G5 Mobile Workstation for our daughter through Avinext for her studies at Texas A&M. Unfortunately, the device has been problematic from the start. Initially, the keyboard and touchpad did not work, but we found a solution by performing a hard restart. Despite Avinext updating drivers and firmware, the touchpen still failed multiple times. After a second visit to the shop, they are now waiting on HP Level 3 support for guidance. This has left us very dissatisfied as our daughter is unable to use the laptop for her education. We are requesting a refund to replace it with a more dependable device. Thank you.