H&R Block Customer Service Issues

I encountered an issue while working on my [redacted] tax return through H&R Block's online platform. In October, I filed for an extension. Currently, after logging in with my username and password, and completing the verification, I cannot locate any of the saved information from my ongoing [redacted] tax return. I believe I saved the data in October. When I checked the past years section, [redacted] does not appear. I am concerned that all my work has been lost. Kindly provide guidance on how to retrieve my progress to avoid having to re-enter all the information for [redacted]. Additionally, there are no templates available for the [redacted] tax returns. Thank you for your assistance. -S. W.

I purchased the Tax Pro review for assistance with claiming a qualified COVID relief withdrawal from my 401K. Unfortunately, the tax pro initially overlooked this information in the review. After sending last year's return, the pro incorporated the necessary form and adjusted figures. However, I identified an error in one of the entries on the form. Despite messaging him three times, it took multiple attempts to get a response regarding the issue. Even after the pro claimed to have corrected it, upon checking the forms, the error persisted. After additional messages, he modified the figures, suggesting that a colleague reviewed it as well. Despite explaining the correct figures, the entries remain wrong. I believe a refund for the Tax Pro review is warranted due to the ongoing errors and lack of competence in handling the matter.

I have been using the HR Block online app on Chrome for several years without any issues. However, this year I encountered a problem with the data pulled into my [redacted] return regarding my rental property purchased in [redacted]. After spending 6 hours on the phone over multiple days, I learned that this is a known issue and I have to handle the depreciation on my own. Due to this error, I also lost my early file discount. I believe HR Block should provide me with a no-charge return to compensate for their mistake before I file. I hope someone can help restore my faith in HR Block so I won't have to seek another solution next year.

I am using the [redacted] Deluxe with State program. I have encountered several crashes while entering my federal information. To manage this, I saved my data often and restarted the program multiple times until all the information was entered. Currently, I am facing difficulties downloading the California program as it keeps crashing. I attempted to resolve the issue by restarting my computer, but it did not improve the situation. I am looking for guidance on how to successfully complete my tax return.

I completed my federal and Indiana state taxes online with H&R Block, submitting both returns for refunds in early February. Recently, when I checked my Indiana return on the H&R Block site, I found that I now owe Indiana $[redacted]. The change appeared in Schedule 2: Deductions, specifically regarding a "Civil Service Annuity Deduction" on line 11a. I am not a federal civil service employee and have not received any civil service annuity payment. I am baffled by this unexpected addition to my return and would appreciate clarification. Thank you. Bob S.

I received helpful assistance on the support chat this morning regarding finding activation codes for three additional states in my re-installed [redacted] deluxe software. However, I'm faced with the options of adding a new state and incurring a charge, or reinstalling an already installed state when I have already paid for the additional states in [redacted]. The support chat this morning re-sent me confirmation emails with the necessary codes for these states. Despite this, there seems to be no way to avoid the credit card charge when adding the states. Later in the afternoon, I chatted with Daniel T from support who then transferred me to Tier 2 - Nancy S. Unfortunately, after waiting for 15 minutes without a response, I was abruptly cut off. When I reconnected, I found myself as the 47th person in line with an estimated 31-minute wait. This experience felt disrespectful.

I have been a loyal customer for many years. Recently, I moved into my 5th-wheel after selling my house and faced some challenges with printing my IRS forms due to my printer being disconnected. I contacted the El Cajon, CA office to request assistance with printing the forms, but was informed that H&R Block does not print blank forms for customers. Despite my disappointment with this policy, I would like to provide feedback in hopes that the company considers changing it. As a result, I will no longer be using H&R Block for my tax filings in Idaho or recommending their services to others. I believe a simple act of printing the blank forms could make a significant difference in customer satisfaction. Thank you for your attention to this matter. - D. McConnell

I am requesting urgent assistance from a manager. I am facing challenges filing my taxes and the support I have received so far has been lacking. I have reached a point of great frustration. I specifically require a call back from a manager or director. I have already completed payment for the services. This situation has been incredibly frustrating, and this may influence my decision to use H&R Block in the future. I have been attempting to file my taxes since February and requesting a tax advisor since 3/24/[redacted]. All fees have been settled, and I expect no additional charges on the website, other than the state fee. My experience has been filled with errors and inconsistencies, leaving me extremely upset. With the tax deadline approaching, I still lack the necessary assistance despite my efforts since the 24th. I reiterate, I have paid all fees except for the state fee and will not entertain any further charges. H&R Block's actions are jeopardizing my ability to meet the filing deadline, and this is unacceptable.

I need to schedule an appointment with the H&R Block tax professional we saw last year. Our appointment was at 8:00 PM tonight, but after arriving at 7:45 PM, we left at 8:30 PM without being seen. I have been a loyal client of H&R Block for 39 years, and have never experienced such poor service in the past three years at the Midland/Odessa Texas locations. My name is Patrick H., last four digits of my number are [redacted], and we visited the H&R Block at [redacted] N Midkiff in Midland, TX. Contact number is [redacted]. Although we left our W-2s and tax documents, I am disappointed with the service received from H&R Block.

Yesterday, I entered my credit card details for my NJ State tax refund through Chase. The payment is currently pending until NJ processes my return. However, when attempting to e-file my state return today, the software is prompting me for another credit card number. I'm concerned about being double-charged. Should I use a different credit card or would it be better to print the return and mail it to prevent any confusion?

I encountered an error message when attempting to import my prior year return into HR Block Business [redacted] Tax Software from HR Block Business [redacted]. The message incorrectly indicates that the [redacted] software is still running and prompts me to close it, even though it's already closed. Another error message mentions that the [redacted] files cannot be found. When I access the HR Block Business [redacted] software, I cannot locate the returns and receive the same errors. I viewed the [redacted] returns in Jan [redacted] before installing the HR Block [redacted] software. I followed an online fix to address this issue, but the error persists. Now, when trying to log in to HR Block Business [redacted] or [redacted], the software runs for an extended period without opening. I've spent hours on hold multiple days attempting to resolve this without connecting with a support representative. I'm unsure why my phone number is not showing up, even though I registered and activated the software. I appreciate any assistance. Thank you, Desiree Berg.

I am having trouble importing returns from HR Block Business [redacted] into HR Block Business [redacted]. An error message appears stating the prior year software is in use and I need to close the program, despite closing down the computer. This issue occurs in HR Block [redacted], [redacted], and [redacted]. I cannot access the returns prepared. After waiting on hold for hours, I reached someone who transferred me to software support, but the call was disconnected after a brief conversation. I need assistance to resolve this software problem as many others seem to have faced the same issue. I have tried using gethuman, but the calls keep getting disconnected. Please contact me and provide help. Desiree B. [redacted]

After I installed HR Block Business [redacted], I attempted to import returns from the [redacted] HR Block Business software to the [redacted] version but encountered an error message. The prompt indicated that the prior year software was open, even though I had already closed my computer. This software issue seems to be affecting many users. Despite my efforts, I have been put on hold multiple times on different days and inadvertently disconnected twice. Later, a gethuman robot called but hung up as well. I urgently require assistance with this matter. Customer service redirected me to software support, but the call got accidentally disconnected. I kindly ask for your help.

Last night, I sought customer support, and I interacted with Jhonkennth R, who seemed to misunderstand my concerns. When I requested to speak with a supervisor, he mentioned none was available. I expressed my intention to report his behavior. I found his assistance inadequate and unprofessional, leading me to consider seeking help from another company next year. Regarding my tax filing, though I haven't submitted it yet, I encountered an issue with the account details for my federal refund. Initially, I entered an account under my married name but then attempted to switch to the Spruce card. When I reviewed the details, the Spruce card information was missing. I'm unsure which account is set up to receive the federal refund. I urge for improved training for Jhonkennth R or to be connected with someone who can assist promptly.

Hello, my name is Yvonne Sherrod. I am experiencing difficulties receiving a refund from H&R Block that is overdue. After being told by Kellsi Ferguson via email on March 20, [redacted], that my tax return fees were covered, I was supposed to receive a $[redacted].00 check within 10-15 business days. However, it has been over a month, and I have not received any payment. Despite contacting Ms. Ferguson and speaking with representatives like Lisa and Katlyn, I have not received a satisfactory resolution. I was even directed to the Finance Department, where no one addressed my concerns after waiting on the phone for hours. I may have to involve a lawyer as a long-standing client of H&R Block who has always fulfilled my financial obligations. Thank you.

I used the H&R Block Deluxe [redacted] software to file my tax return electronically. The IRS issued a refund that was $[redacted].79 less than expected. My anticipated refund was $18,[redacted], but I only received $17,[redacted].21 electronically. The IRS stated that the difference was due to a math error, specifically related to line 30 on the [redacted]-SR form concerning the Recovery Rebate Credit. The software calculated a $2,[redacted] rebate, while the IRS indicated that I was only eligible for a $2,[redacted] rebate, creating a $27 discrepancy. The IRS mentioned that a notice explaining the math error would be sent by April 4, but I have not received it yet. Despite my friends and family receiving their third stimulus payments last year, I did not receive an additional check. I have cross-checked my previous stimulus records on the IRS website. I would appreciate a representative from H&R Block contacting me at [redacted] to address this issue.

I used H&R Block Deluxe [redacted] software to file my taxes with the IRS. Unfortunately, the IRS reduced my refund by $[redacted].79 due to an error. My expected refund was $18,[redacted], but I only received $17,[redacted].21 electronically. The error was identified as a math mistake on line 30 of the [redacted]-SR form regarding the Recovery Rebate Credit, where H&R Block calculated $2,[redacted], but the IRS determined I was eligible for only $2,[redacted]. The IRS Refund Status Results page (reference #[redacted]) mentioned this discrepancy. Although the numbers are slightly off, the IRS website stated I would receive an explanation by April 4, which I haven't received yet. Despite not receiving the 3rd stimulus like my friends and family did, I double-checked my previous stimulus records on the IRS website for accuracy. I am awaiting clarification from the IRS, as the $2,[redacted] figure was from the software, not my input. If anyone can assist, please reach out to me at [redacted].

After completing my taxes, I signed up for the Spruce card to receive my refund early with fees deducted. A notification from Spruce detailed the deduction and the remaining refund amount. However, when filing through H&R Block, my debit card was requested. As the funds are not currently available on my debit card, I sought fee deduction from my refund. Stuck at this point, I urgently wish to proceed with filing. Enduring a one-hour hold last night only to have a brief discussion followed by a transfer to another line, I encountered a recorded message instructing me to call back in two hours due to system issues.

I attempted to reach out to the tax professional who reviewed my tax return last year. I was surprised to be charged an unexpectedly high amount without prior notice. Paying $[redacted] for the service was not something I had budgeted for. I now wish to file my taxes independently and not utilize the work that has been done, yet I am unable to access the return without payment. Despite trying to contact customer service three times, each attempt resulted in a 30-minute hold followed by disconnection. I believe technical support may be able to help resolve this issue. After calling customer service, I was directed to the support line since I initially chose to have my taxes filed by a professional. It would have been more transparent to provide a clear price upfront instead of only displaying the $80 rate on the website.

I am looking for assistance with the challenges I have encountered at your Dorsett village branch. I am frustrated that no one has reached out to address my concerns. It seems that the representative did not assist me in filing another amended return due to what I believe is their incompetence. Despite my efforts to provide documentation and information from the IRS website, it appeared that the representative did not want to be questioned. I spent a significant amount of time trying to resolve this issue on Friday with no follow-up by the end of the day on Monday. I am considering not paying for the services provided and would prefer to work with another staff member to rectify my taxes. Someone like Mary at the St. Charles Rock Rd location comes to mind as being more helpful. It is essential for me to have this matter resolved promptly. Thank you.