Groupon Customer Service Issues

Hello, I am writing to address an issue I encountered while using your app. While browsing through offers and applying a discount code, the app sent multiple purchase requests for the Massacre Haunted House. I refunded all except for one which was indicated as a trade for future credit, something I did not request. I would like a refund for this as well. My contact email is [redacted], which is also the email used for the purchase. You can reach me at fbjunk13@hotmail if necessary. Best regards, Shelli E. I can provide more details if needed. This experience was disappointing and concerning as I have never faced this problem with your app before. It is not common to accidentally purchase the same item multiple times while applying a discount code.

Hello! I bought a voucher for Namak restaurant on September 28 for my boss but didn't receive a confirmation, so my boss purchased it separately. Later, we realized my purchase went through, resulting in a duplicate order. I've already emailed to cancel my initial purchase, but I'm still waiting for the refund. This is urgent, as it's for my boss and my job is at stake. Thank you for your assistance.

To whom it may concern, I recently encountered an issue with my first Groupon purchase on the Google website, as I was not using the app. Today, on 10-5-19, I tried to buy a coupon for California Skin Care & Day Spa for a facial priced at $69.00. Unfortunately, I was mistakenly charged for four items on my card, totaling $[redacted].00. I promptly called customer service to address this problem and was advised to contact Groupon through email for a refund of $[redacted].00. I appreciate your prompt attention and assistance in resolving this matter. Thank you, Sandra L. [redacted]

I purchased two couple massages from Le Paradise Day Spa. However, when attempting to book my appointment, I was prompted for a voucher number which is not available next to the items. I had to repurchase as the original item was refunded. I paid $[redacted] for the massage, but now I am stuck without a voucher number as proof of purchase for the facility. I am new to using Groupon, and this experience has caused confusion and frustration. I need assistance in obtaining the necessary voucher number to move forward with scheduling my massages.

I recently bought a voucher for a dinner for four at Lal Qila Restaurant in Dubai. After purchasing, I called the restaurant to make a reservation. Unfortunately, when I mentioned my Groupon voucher, they directed me to book online. However, upon checking the online booking, I found that it was only available from tomorrow onwards, not for tonight. Despite trying to resolve this with the restaurant's reservation team, they are unable to honor the voucher for tonight. As I am hosting a farewell dinner for my friends, I would prefer to get a refund for the AED [redacted] voucher if I cannot use it tonight. Thank you for your assistance. Best regards, Erly

Dear Groupon, I am contacting you regarding a confirmed refund that has not yet been processed to my credit card. The refund is related to a weekend booking made in error at The Stuart Hotel in Derby on 28th July [redacted], with Groupon number 1[redacted]91-[redacted]. After notifying you immediately about the mistaken purchase, we were assured of a refund in an email dated 29th July [redacted] (Ticket Number #[redacted]2). Despite multiple emails, phone calls, and confirmation from The Stuart Hotel on 6th September [redacted], indicating that a refund should be issued, we have not received it. Your recent communication (Ticket Number #[redacted]1) stated that the refund was not being processed, implying that we should have addressed the issue promptly after the purchase. We have evidence confirming that we did so and kindly request the refund be processed promptly, as previously agreed. We have provided all necessary details for the refund and hope to receive a resolution soon. I look forward to your prompt response and the reimbursement of the funds. Regards, I.W.

I purchased a Groupon this summer for Tiger Tail Aqua Water Activities in Dania Beach, Florida, for my family. The deal stated it was for ages 7 and above, so I bought tickets for all 6 of my children. Upon arrival, the staff were unwelcoming and made us wait despite their strict one-hour policy. Our scheduled time was from 3-4. At exactly 3:00, they informed me that my son was not tall enough, forcing me to purchase an additional ticket at the entrance and causing further delay. I tried to show them the sign stating ages 7 or 45 inches, but they disregarded it. On top of that, the lifeguards were impolite to the children. I would like a refund as this was not an enjoyable experience and not one I would recommend to others. Thank you.

I need to cancel a reservation I made through Groupon last night for a two-night stay at the Ramada Wyndham in Niagara Falls. I accidentally hit the button twice for two nights. I have been attempting to reach a live agent since your website indicates that someone is available to assist 7 days a week Central Time. However, despite it being Sunday, I have been unable to speak with anyone. I would be grateful if a customer care agent could contact me by phone at [redacted].

I recently made a purchase using Groupon voucher [redacted] and was disappointed by the service I received. Prior to booking, I contacted the company and confirmed that my needs would be covered by the Groupon. However, upon the technician's visit, they attempted to upsell me a $[redacted] cleaning service and refused to honor the Groupon I had purchased. This experience has left me feeling frustrated and dissatisfied, especially since I am a frequent Groupon user. I kindly request a prompt resolution to this matter. Thank you for your attention. S.G.

I purchased a Groupon deal from Josh and Sons for a deck power washing service. I had numerous text exchanges with them regarding the job, where they requested the deck dimensions and a picture texted to them. They were supposed to arrive between 10 and 12 yesterday, so I stayed home, but they postponed it to later in the afternoon, causing me to wait longer. They then mentioned it would be around 3:00. At 2:27, they texted saying there was an extra $30 charge due to being out of their zip code, which was not disclosed earlier despite me asking about it before buying the Groupon. I feel unsettled about this situation and wish to receive a refund for the Groupon as I find their actions dishonorable.

I purchased the BaByliss Pro 1-inch flat iron and blow dryer combo on Groupon a couple of months ago. I have only used the straightener a couple of times, but now when I plug it in, it's not heating up. The only sign of life is the on indicator light turning on, but the straightener itself does not heat up. I am hoping to either receive a refund or exchange for a new one since I have only used the straightener fewer than 2 times and it shouldn't be experiencing this issue.

I placed an order on Saturday, October 5, [redacted]. Despite updating my address before ordering, the shipping address showed my old address, while the order details displayed the correct new address. I have relocated from [redacted] Highview Stewart, 2; Pittsburgh, PA [redacted] to [redacted] Columbo Street, 2, Pittsburgh, PA [redacted]. I need my items sent to the correct address. I faced issues with my past landlord and cannot retrieve my package there. I spent nearly $80 on this order. Despite addressing the change before ordering, the warehouse processing center did not update it appropriately. I am very frustrated and did not receive any help from Live Chat. This kind of service is unacceptable. I am dissatisfied and will not use Groupon again. I will caution my loved ones to avoid such a situation. -Velinda S.

Hello, I recently bought a Groupon deal (Order #:[redacted]) and contacted the merchant about using my voucher. Even though their website says you can show the voucher on the mobile app, they insisted on a printed copy when I visited them. This confusion led to me being turned away, causing me frustration and a wasted trip. I would like some clarification on why they required a printed copy when the Groupon instructions allow for an electronic version. Thank you for addressing this issue.

I purchased a Groupon for Botox at AMS Beauty in Ashland, not realizing it had expired. They initially agreed to honor it, but upon arrival, they claimed I had already used it. They mentioned contacting Groupon for a refund due to the mix-up. Unfortunately, I'm unsure which card I used for the purchase. My name could be Ame Gaddam or Ame Farley (maiden). The emails associated could be [redacted], [redacted], or [redacted] You can reach me at [redacted]. How can I provide the correct card details for the refund? My address is [redacted] W Diversey Ave, #[redacted], Chicago, IL [redacted].

Unfortunately, El Paso Counseling is no longer providing the deal I initially purchased. Additionally, the car detailing service I found on Groupon only offers exterior cleaning, despite a review mentioning a car wash included in the service. This means I will only receive half the service for the full price paid. I am looking to exchange my Groupon voucher for Groupon credit so I can purchase a deal that includes both interior and exterior detailing services. Your help in facilitating this exchange would be greatly appreciated. Thank you, Tammie. Email: [redacted]

I had purchased two Groupon deals for the "I Love Rock and Roll" event at the Orlando Forum, with an expiration date of October 25th, [redacted]. Unfortunately, the event was canceled, and I am looking to get a refund issued back to my credit card. My details are as follows: Pat Schatz, residing at [redacted] St George Drive, Davenport, Florida [redacted], reachable at [redacted] or [redacted] The Groupon was intended as a gift for Lee Matheny, who was unable to use it due to the cancellation. The purchase was made in September [redacted]. I kindly request a refund confirmation. Thank you. Pat Schatz

I used a Groupon to make a purchase, but my card was initially declined. After resolving the issue with my card company, I reordered successfully. I later discovered that I was charged twice and received two vouchers instead of one. Despite the purchase being non-refundable, I only intended to buy one voucher and would like to return the extra.

I mistakenly purchased the Superior Platinum Detailing service and would like a refund. While updating my credit card information, I accidentally proceeded with the purchase. I viewed the deal a while back, and it seems it was saved in my cart. This occurred on October 6th at 10:00 PM. Please confirm the refund process. I intended to purchase the Truva Restaurant deal and apply the $10.00 discount code MJ2CR, but I didn't find a place to enter it during checkout. Can I still receive the discount before the special ends at midnight? Thank you. -Carol G.

I am requesting a refund for a Groupon I purchased on October 3, [redacted], for a hair salon. After scheduling an appointment and being informed by the salon that I could not use the Groupon due to having used one before, I reviewed the fine print. While it states "one per customer," I understood this as being able to purchase one at a time. Despite purchasing this Groupon three times and successfully using the discount twice, the salon refused to honor it this time. They advised me to contact Groupon for a refund. Please assist me with this matter. My contact number is [redacted], and my email is associated with [redacted] Thank you.

I purchased tickets for a cabaret event in Camden through Groupon and encountered an issue upon arrival. Despite having a booking, we were told we were not on the list, and the event's timing was different from what was indicated by Groupon. This situation significantly impacted my 40th birthday plans which revolved around this event. Although Groupon refunded the voucher, they have refused to address my request for compensation. Despite my efforts to speak with a manager and seek resolution, I have been consistently ignored. This mishap affected six individuals who had traveled from various locations, incurring substantial costs for transportation and accommodation. How can I escalate this matter with Groupon to receive a response? Thank you.