Green Dot Customer Service Issues

My fiancé is currently incarcerated, and his Green Dot card went missing. I'm not sure when it happened. I had loaded money onto the card for him, but he has not been able to use it since being in prison. Recently, a letter arrived from Green Dot about an unclaimed check for him. He took steps at the prison to make me his power of attorney, got the necessary paperwork notarized, and sent his prison ID to me. I then made copies of all the documents, including my driver's license, and sent them to the address on the letter. The check arrived at my address yesterday. I have tried various places to cash it, but no one will accept it. Even my bank said they cannot deposit it as his name is not on my account. I need guidance on how to cash the check or what steps I should take next.

I have been attempting to contact Green Dot's MoneyPak service for the past two days but have not been able to reach a live person. I received a fraudulent call demanding payment via MoneyPak to prevent my power from being disconnected. I purchased a MoneyPak card from CVS, but the scammer did not receive the funds because the scratch-off number was defective. I need assistance with initiating a refund due to the illegible scratch-off numbers preventing me from submitting a claim online. I am requesting a telephone number to speak with a representative to address this issue and file a claim. I have proof of purchase from CVS and other relevant details. This incident has caused significant financial stress for us as retirees. Thank you for your attention to this matter. - CdV

I was supposed to activate two phone lines with Wing Wireless. They asked for payment information. Before activation, when they tried to activate, they told me my phones were blocked by my former carrier. I called them and was informed that our lines were not blocked. They did not provide service, so I asked for a refund. They said they could only refund on blocked lines. They owe me $[redacted].55. We are seniors and have no money to give away to scammers. I contacted Green Dot on Friday, October 25, [redacted], and explained what happened. The representative said it was pending and would cancel my card to stop the process, but it didn't work as they still got their money. I am very unhappy. Please help me get my money back because they didn't provide any service. Thank you, Lillie Glenn. Phone: [redacted], last 4 of card: [redacted], email: [redacted]

I am having trouble registering my card without an account. When trying to create an ID, the website keeps redirecting me to the registration page, making it impossible to proceed. This has left me stranded without access to my funds, forcing me to sleep in my car during a hotel stay intended for safety. I have been attempting to reach customer service for four days to no avail, being consistently directed back to the registration number by foreign agents instead of receiving assistance. If I do not receive a response today, I will involve my lawyer to retrieve my own money. The lack of live support has been extremely frustrating, and I am considering escalating this issue to the CCO due to the poor service experienced. Once this matter is resolved, I will be discontinuing the use of this prepaid card entirely. I can be reached at [redacted] or by phone at [redacted] for prompt assistance to access my own funds. The inability to access my own money while receiving promotional offers is disheartening and contributes to a negative perception of your service.

I am currently in Oklahoma for a court case involving my children, and I need assistance with my Green Dot card. The card linked to the account ending in [redacted] was canceled by my ex-wife, and I cannot transfer funds without a replacement card. My profile address is [redacted] Snyder Avenue, Philadelphia, PA [redacted], but I am currently staying at a hotel in Clinton, OK. To resolve this, I need another card linked to the same account. I have multiple Green Dot accounts, but the one ending in [redacted] is crucial for accessing my funds. Green Dot already sent a new card to my Philadelphia address, which I cannot receive. I am staying at Tradewind hotel at [redacted] W Gary Blvd, Clinton, OK [redacted], and the hotel manager can confirm my identity. Please assist me in resolving this issue promptly so I can access my funds. Thank you.

My deposit has been set up for months, but I am not receiving my early deposits as expected. Previous companies, as shown in my records, had no issues with my early deposit setup. It is concerning that I am now facing difficulties in receiving my payment early. The purpose of this card or bank card is to facilitate early payments, correct? I applied for this card with the understanding that I would receive early payments, as advertised. I am seeking resolution to this matter promptly, or I will be forced to seek another card provider. Thank you. After interacting with your agents, it is apparent that they lack experience and certification to effectively address and resolve customer issues. The service provided was subpar and unprofessional.

I lost my card a few weeks ago and can't find the account number I opened with. Due to this, I missed my house payment and am now without gas for heat during freezing weather. I've been unsuccessful getting help over the phone, and food is running low for my family. I have a picture of my driver's license and have applied for a new one, though it hasn't arrived yet. Is it possible to arrange something with the Walmart in Baxter so I can access my funds? If needed, please contact me at [redacted].

I made a reservation through Booking.com for a room at Rita's Suites in Las Vegas using my prepaid Green Dot Visa card. When I arrived to check in, they refused to give me the room and the transaction went into pending status. They claimed it wasn't charged, but it was. I contacted Green Dot to stop the transaction, but they mentioned it needed to be charged for assistance. Now, the hotel refuses to refund the money, stating I canceled which I didn't since I showed up, and they denied me the room while keeping my money.

I am reaching out on behalf of my friend, Judy A. Powers. She is waiting for Victor to issue her a refund of $[redacted].00. When can she expect this refund to be processed? Judy has been given the runaround, being first told she would receive the refund and then informed that she is not entitled to it due to her Green Dot money card being hacked, which Green Dot was aware of. Please contact Judy A. Powers at 1-[redacted]. Thank you.

I've only been able to speak with one person in the past two days about my card situation. I believe I only have one card ending in [redacted]. I urgently need to know if my disability funds will be deposited onto it tomorrow. I'm feeling overwhelmed due to issues with my roommate. Despite always receiving my funds, I have not canceled this card. The specific card ending in [redacted] should be active. My attempts to use the mobile app have been unsuccessful. I activated the card on a computer as advised, but now I can't access it on my phone. I need assistance to confirm that my card is active and that my disability funds will be received. Please, call me at [redacted] to help me access the app on my phone and ensure that only the correct card is active.

I recently signed up for a Green Dot account while I was experiencing homelessness and used someone else's phone for verification. I now have a stable living situation and use Green Dot for my finances. Unfortunately, I lost my wallet on the bus with all my personal details and card inside. My recent deposit of $1,[redacted].00 on October 29th is at risk because I can't remember the phone number I initially used to apply. Green Dot is not allowing me access and won't transfer the funds to my new card. I fear I may become homeless again if I can't pay my rent. I made a mistake trying to order a new card, resulting in two accounts. Despite providing my original activation details and proof, they won't connect me with a specialist. I urgently need access to my $1,[redacted].00 to survive. I have tried contacting them multiple times without success. If needed, you can reach me at the shelter at [redacted] or contact my Mom at [redacted]. I appreciate your assistance in this difficult situation. Thank you, Valora W. [redacted]10 02/16/[redacted]

I purchased 2 cards at the Walmart in Hernando, MS, depositing $[redacted] on each card, totaling $[redacted]. The next day, I attempted to activate both cards. I could only successfully activate one card. I tried to activate the second card through various methods, including the Walmart Money Card website, the automated phone service listed on the back of the card, and the Green Dot Bank website, but was unsuccessful. Walmart does not offer refunds for money cards and referred me to your bank for assistance. I have been unable to reach a live person through the automated system as the 16-digit card number is not recognized. I sent an email yesterday and was promised a callback within 24 hours, but have not received one. It has been over 24 hours now. My contact number is [redacted] and I am Kimberly Beal.

I attempted to register my card using the registration link provided but received an error message stating, "we cannot validate card please try later" displayed in a red box. Despite correctly filling out the information required, I was prompted to "use at least 3 characters or more for address." The provided helpline, which directs me to a robot, is unhelpful, and the alternate phone number listed for speaking to a live person seems to lead to the same automated system. I am using a desktop computer and my phone number is [redacted]. I am reaching out in the hopes of receiving assistance as I prefer not to pursue alternative methods. Thank you.

I misplaced my Walart debit card and had to provide proof of a changed address. Unsure if it was accepted or not and when I will receive the new card. My direct deposit went into the account without a card due to my loss. How and when can I obtain a replacement to access my funds? I emailed [redacted] last Friday regarding the address change but have not received any updates on my account. I included case number #[redacted]8. Can someone assist me? I am 62 years old, not tech-savvy, unable to speak to a live person, and reliant on my funds to pay bills. Please help. Thank you - RT

My card was stolen and used for around $80. I immediately emailed the details and spoke with a man I could barely understand. Afterward, I waited for a reply, but received none. I then spoke with another woman who confirmed the transactions I wanted refunded. She mentioned sending the information to the relevant party for refunds. I inquired about filing a police report, and she said it wasn't essential but still logged the incidents except for the pending one. It has been a month, and I haven't received a refund or any explanation. I respected the advice not to send multiple messages, but I need clarification if the refund is not processing. I am frustrated and seeking assistance. Thank you. Please call me at [redacted].

I am seeking assistance regarding a Walmart gift card issue. In March [redacted], we received a $60.00 Walmart gift card with an expiration date of August [redacted]. Recently, we attempted to use the card at the Walmart in Waterford, CT, only to have it declined. After contacting Walmart Corporate and subsequently Green Dot Bank, we were informed that the card was closed due to inactivity. Despite its validity until [redacted], they stated there was nothing they could do. I am perplexed by how a gift card with remaining funds could be closed out unjustly. I am requesting the Corporate Office to review this situation and provide an explanation for the loss of our $60.00 gift card balance. Thank you for addressing this matter.

I received a direct deposit of $[redacted].60 on my Green Dot card. However, I reported the card as lost or stolen. Subsequently, Green Dot sent me a replacement card, but I have been unable to access my funds for over a month. Green Dot informed me that my money is in a vault! Despite having a new card, I am unable to access my funds, and I am struggling to get assistance. I have children to care for and urgently need access to my funds. Please, I need help resolving this situation. Thank you, Roy G.

I am having a problem with Walmart Money Card, owned by Green Dot. They are not cancelling a pending transaction that I did not authorize. The merchant confirmed they only received one payment which has cleared on my account. They have nothing else to release. Green Dot says I have to wait two weeks to get my money back even though the mistake was on their end. I really need this money back to help my family out.

I noticed an unauthorized purchase on my card when I checked my balance. After contacting customer service to file a claim, I never received any updates. I recently called and was told my claim was rejected. The customer service representative could not provide a clear explanation and refused to transfer me to a supervisor. Despite saying she would attempt to reach a supervisor a second time, she placed me on hold for a survey and did not return to the call. I am unsure if she even tried to contact a supervisor. How can I reclaim my funds if I am being asked for paperwork when I have no evidence of the unauthorized transaction?

I have spoken with two of your chat representatives regarding my card issue. I registered the card for a one-time use and did not want it for re-use. I requested to have it cleared for a single use or to receive a refund. One chat agent mentioned that a supervisor would contact me the following day, but it's been 2 days without any response. I am seeking prompt resolution to either clear the card for a one-time use or to receive a refund. It has been frustrating not being able to speak with a live person about this matter. Please address this promptly. Thank you. - Kelly