Green Dot Customer Service Issues

I believe my cards have been compromised and I urgently need to cancel them. Please send a replacement card to [redacted] Ave D, Port Neches, Texas [redacted]. I have updated my email to [redacted] and my phone number for verification is now [redacted]. Any essential correspondence should go to my new email. Kindly flag my account for any unauthorized charges. No one has permission to use my card. Inquire about receiving funds on my card, including limits and procedures for when the new card arrives. Thank you.

I have been attempting to resolve this issue for over a week. I run my own business and received a Greendot card as payment from a client. The card contains my personal information, and despite my efforts to help my client, who has autism, I have received no assistance. I have filed multiple complaints. The card was bought at Family Dollar in Ironton, Ohio. I have provided all necessary details but cannot access my account on Greendot.com. I have already submitted my personal information including my driver's license. I am unsure of what steps to take to receive payment for the owed amount. It has been days without a response, aside from a service feedback request. I will seek legal advice as a last resort. The lack of support and empathy is disappointing. I aim to resolve this situation promptly. Thank you, Kimberly S.

I purchased a Visa Debit card at General Dollar on April 7, [redacted]. The cashier took my $85 and scanned the card, mentioning that the funds would be available within an hour. However, upon checking, my money had already been taken from the card before I reached home. I am disappointed with this experience and I am considering taking my business elsewhere. I would like to have this issue resolved promptly by receiving a refund of the missing funds within 24 hours. Thank you.

I am experiencing difficulties accessing my Greendot account as I lost my card and cannot remember which address I used for my account due to my transient living situation. I tried activating a new card, but it was deemed invalid. Unfortunately, I cannot receive the verification number needed to access my account as it is being sent to a phone number I no longer have access to. This situation is extremely frustrating for me as I urgently need the funds in my account. Any suggestions on how I can resolve this issue would be greatly appreciated.

The prompt for a call back by pressing 1 has not been working for months. Additionally, the background noise makes it seem like the operators are working from a place with animals. I have been waiting for a dispute resolution; initially, I was told it would take 14 days, now they say it could take up to 45 days. The information given to customer service seems inaccurate. I have been disconnected multiple times after long hold times of up to 45 minutes. It is concerning as my card was hacked, resulting in nearly $[redacted] in charges from my utility companies due to compromised account. I urgently need a call back to address this issue.

I have been struggling to resolve an issue after experiencing fraud on my original card. Despite making numerous calls to customer service, the problem remains unresolved. I contacted customer service on April 7th or 8th regarding the fraud, and they mentioned initiating a dispute and issuing a new card. However, the new card was not received within the expected timeframe. After contacting them again, I finally received the new card this Monday along with a letter stating that $69 was refunded. When I called the automated number to activate the new card, a customer service representative claimed that I had lost the dispute, which was incorrect. I insisted that I had a letter and a witness to all my calls. As a senior citizen who is confined to bed and in need of money for medication, the representative was rude and closed the cards, falsely stating that my refund was not approved. Despite spending over 50 hours trying to resolve this issue, I am now considering contacting federal banking authorities if a solution is not reached promptly through card services.

I recently had a card purchased for me in Ironton, Ohio, at Family Dollar by Noah Phillips. I have been an ambassador for Kimmy's Closet since [redacted]. After the purchase, I have been waiting for Noah to send me the $[redacted] he owes me for several months. He kept making excuses and playing games until I contacted his family. When he sent me random cards, he would use them before I could access the funds. I received a GreenDot card but accidentally entered my birthdate incorrectly during the app setup. Customer service asked for my license picture multiple times, causing delays in resolving the issue. Despite assurances, my account remains restricted, and getting a clear response from representatives has been challenging. The service charge of $7.95 and difficulty accessing my $[redacted] balance are frustrating. I am distressed by the lack of consistent information and support from GreenDot.

I recently identified fraudulent activity on my account. Working the third shift makes it challenging to contact customer service, and I often face being disconnected during calls. I urgently need assistance in retrieving my funds. My card was disabled on March 9, [redacted], when I initially filed a dispute. Strangely, additional unauthorized transactions occurred between March 10-13, despite not having my card until March 15. I possess detailed screenshots as evidence that these transactions are suspicious, especially as they correlate with the same retailer I disputed initially. While I acknowledge making legitimate purchases on Walmart.com with cash back rewards, the transactions in question to Walmart.com did not follow the same pattern and were not authorized. I value my autonomy in spending but find it unjust for over $2,[redacted] to be taken without a thorough investigation. It is crucial that these discrepancies are addressed promptly, and the missing funds returned to me.

I have the black Visa Unlimited Debit Card. Recently, my card was used fraudulently, resulting in a loss of almost $[redacted]. I promptly contacted customer service, cancelled the card, and requested a new one, which arrived within 2 days at a cost of $25. However, upon attempting to verify my identity with the new card, I encountered issues receiving the necessary 6-digit code for activation. Despite multiple attempts, the code was not sent, leaving me unable to activate the card. I urgently need the new card activated to avoid over $[redacted] in late fees and to cover essential expenses like bills and groceries for my 8-year-old daughter, as my late wife passed away last July. I have faced delays with customer service's resolution timeline and have been provided with conflicting information regarding a corporate phone number and a case number. I am Frank Pollachek, age 66, with the phone number [redacted]. To resolve this matter promptly, I am seeking assistance to activate my card and ensure it functions correctly.

I made it clear to Aaron's furniture store last month that I did not authorize a payment of $[redacted] to be made from this debit card. Despite informing you previously to prevent this charge, the money was deducted. I have been a loyal customer, using your services monthly without any issues, but it seems I am now being charged $[redacted] each month erroneously. This unauthorized transaction by Aaron's has disappointed me greatly. The funds taken were meant for my son's expenses, and no one should have withdrawn them without my consent. I urgently need the money to be reimbursed to my Green Dot card as soon as possible.

I recently added funds to my card from card.com using Green Dot, but the money is not showing up on my card. Despite having the receipt, the card is inactive, and I'm missing $43.95. I spoke to someone at Green Dot yesterday, who said they would refund the money, but I haven't received it yet. I've been waiting for 4 days now. My name is Patricia B., and you can reach me at [redacted]. I urgently need assistance as neither Dollar General nor Green Dot can provide a solution. I've been stuck in this situation where no one can help me get my money back.

I have been a customer with an account affiliated with your bank for 4 and a half years. Over the last 2 months, I was supposed to receive a replacement card, which I have never received despite three attempts. I have over $[redacted] in my account, but I am unable to access it due to not receiving the replacement cards. Throughout my 4 years with this account, I have never had issues receiving replacement cards until now. I have been living at the same address for over 6 years in a secure building, so there should be no reason for me not to receive my replacement cards. I have contacted the Better Business Bureau to address this ongoing issue with the missing replacement cards and the fees being deducted from my account.

Since the start of the pandemic, I haven't used my Greendot card. Today, when I tried to log in on the website, I received a message about incorrect credentials. Despite successfully resetting my password and receiving a text on my phone, I still couldn't access my account after multiple attempts. I experimented with different verification methods, but none were successful. While trying to use my social security number, I encountered a message about technical difficulties and was advised to try again later. Contacting the company by phone yielded the same unhelpful result. I would appreciate speaking with a representative to understand why I am unable to access my account. My card is still valid, but I am uncertain if my account has been deactivated.

I recently moved into my new home and received my Green Dot Gold card. Unfortunately, my card, phone, and wallet were stolen, leaving me with no way to access my new card or even know its details. I had the card reissued once before but never received it. Despite being promised a callback within 24 hours, I haven't heard back in a week. My stimulus check and tax refund are supposed to go to that card, adding to my concerns. Feeling frustrated and ignored, I am now homeless and desperate to access my funds. Since I don't have a phone or remember my email, I'm relying on a friend's email for communication.

My friend is having trouble paying his cable bill with a greendot card. After reloading the card, the transaction was denied due to an invalid security code. I attempted to pay the bill over the phone at Sparklight, but encountered the same issue. The balance on the card now shows $[redacted].00 instead of $[redacted]. I also tried to assist him in logging into the website, but he forgot his username and password. When trying to reset the information, an error occurred, halting the process. Should he have received a new card after adding funds? The card was purchased at Dollar General in Denison, TX. Any guidance would be appreciated.

I bought a Green Dot Visa with $25 at a local store and tried to activate it online. However, I keep receiving an error message saying "We are having technical difficulties. Please try again later." on the Green Dot website. Trying to reach customer service hasn't been successful either; one phone number asks for my SSN, which it can't find, and the other identifies my card as temporary and asks me to call back with the permanent one. Unfortunately, I'm stuck as there is no permanent card and my purchased card gets declined when I try to use it. It seems like I'm unable to find a solution for my Green Dot card issue.

I purchased a MoneyPak and deposited cash. When I tried to create an online account, I encountered issues verifying my mobile code as the page kept reloading when I entered it. After three unsuccessful attempts, I got locked out with a message stating I exceeded the verification limit. Despite trying to log in at various intervals over the next 24 hours, I continued to receive the same error. The phone number on the back of the MoneyPak did not connect me to a live person, and the Green Dot chat support redirected me back to MoneyPak. I urgently need access to my funds and cannot afford to wait indefinitely for this issue to be resolved. I have also filed a complaint with MoneyPak but have not yet received a response.

I experienced issues with a Green Dot card and MoneyPak. Initially, I was unable to access the $[redacted] loaded onto the card due to a birthdate error during registration on the app. Despite numerous attempts, the problem persists after four months, and Green Dot's customer service is unreachable without the last four digits of the card. This became complicated since my phone was stolen, causing me to change my email and phone number. The situation is urgent as my family is facing financial constraints after my husband's tragic accident. Despite submitting my information multiple times for verification, my card remains inactive. I am reaching out for support to address this pressing matter swiftly. Thank you for your assistance. - Kimberly A.

There is an unauthorized card linked to my Facebook Pay account with the wrong name and address. It became the primary payment method and now $[redacted] of my money is on someone else's card. I need this resolved as soon as possible as it involves my recent paycheck which is crucial for the next two weeks. I have been trying to resolve this for a week but have not made any progress with the automated systems from PayPal, Facebook Pay, or Green Dot. I have reached out via email multiple times but have not received a resolution. If this issue is not fixed promptly, I will escalate it further. Green Dot needs to cancel the transaction or decline the Facebook Pay payment so the funds can be returned to my Facebook Pay account.

I received my new prepaid debit card in the mail. When attempting to register it on the app and the website, I encountered an error indicating that my information was not valid. Even when scanning the card, I faced the same issue. My previous card is set to expire at the end of July [redacted]. I also have a check that I'd like to deposit, but I am required to register the new card before proceeding.