Green Dot Customer Service Issues

In the past 9 to 10 hours, I made deposits totaling $59.76 and $27.54, but I haven't received any funds in my account. Despite numerous attempts, I haven't been able to connect with a representative. Currently, I'm unable to use the telehelp service due to a verification code error. I've been a customer for about 4 years and need the amount of $87.30 credited to my account promptly. My family relies on this money, and I am eager to resolve this matter. Thank you for your assistance.

I recently regained access to my account after facing technical difficulties for about 8 hours. I attempted to unsave the $[redacted] I had deposited into the savings account feature, believing it was safe to do so, but encountered errors that kicked me out of my account. The message referred to technical issues and in-app problems, prompting me to try again later. Now I am stuck at the login screen. My username is Caseyd777, and my email is [redacted] I urgently need assistance to unsave my money, as this constitutes all the funds I have.

I recently purchased a card a couple of days ago and attempted to register and activate it a few times without success. I was informed that I can only use it in-store, not at ATMs or for online purchases. Despite not qualifying for a personalized card, I requested a refund. However, I was told it would take two weeks, which is too long for me to wait. I spoke with three different representatives and had a frustrating experience. I was even given incorrect information about receiving a personalized card in the mail. I am considering taking further action if this issue is not resolved promptly. Can I please receive my funds today? Thank you.

I recently loaded money from a Green Dot MoneyPak to my Green Dot card, but the funds are missing. Whenever I try to inquire about my previous transactions using prompt 2, the call disconnects. I called to check my balance, but the money I loaded is not reflected. When I attempted to investigate further, the call disconnected, and I am unable to reach a live person for assistance. One additional issue is that I no longer have access to the email linked to my account, which limits my ability to contact customer service via email using the correct address associated with my account.

My name is Kayla F. My return amount of $[redacted].52 was deposited in a Go2Bank prepaid account for my [redacted] tax return in September. Go2bank closed my account the day after the deposit citing unusual activity. However, the only activity was the direct deposit from my tax return. They now claim I need to contact you to request a return of the funds. I have been trying to resolve this for almost 4 months, reaching out to Go2Bank, Green Dot, and yourselves multiple times. This situation is unreasonable, and I am considering taking legal action. Please address this urgently before I escalate the matter further.

My daughter discovered that her ex-boyfriend, Deshun Kelly, received funds on a Green Dot card set up in late [redacted] before he was incarcerated. Despite not finding the card, upon learning about the funds, she arranged for a new card to be sent to an address in Louisiana where Deshun is currently working up north. The funds were supposedly Indiana unemployment benefits. Without knowing his Social Security number, but aware of his birthday on April 29, [redacted], she activated the card and withdrew most of the funds. His family contacted her stating activating a card not in her name and opening mail addressed to him is fraudulent. My daughter, Amanda H., age 24, residing at [redacted] Hayes Street in Rayville, Louisiana, needs to return the funds taken from the card. I'm disclosing this anonymously.

I have been attempting to contact your customer service regarding my Green Card account. The account number is [redacted] and my current phone number is [redacted]. I am calling to request a refund of $2,[redacted] back to the sender. If this is not possible, I may escalate the issue to a lawsuit against Green Dot Corporation. Each time I try to reach out, the calls get disconnected. I have even been asked to provide a marriage certificate to prove my name change from Valencia to Guevara, despite being the same person. I feel frustrated by the excuses preventing me from accessing my funds. I have sent correspondence to address this matter but have not received a satisfactory response.

I purchased my Green Dot card from Walgreens. I returned home and attempted to register the card, but the screen indicated I needed to wait for 30 minutes. I have activated cards in the past sooner than 30 minutes, so I kept trying. After about 8 attempts, Green Dot still would not let me activate the card. This is frustrating because I have an important bill due, and this issue could impact my job. It feels like big companies only care about themselves and there are no consequences when they make mistakes. While they charge penalties for overdrafts, they don't face any penalties for their errors.

I purchased a Green Dot card in July [redacted], but I am having issues activating it. Despite sending several emails with proof of purchase, including pictures of the card and the receipt, as well as providing my account number, I have not received any resolution. I was initially told my money would be refunded within a week, but after waiting for two months and multiple follow-up calls, there has been no progress. The customer service representatives mentioned sending a check, but it has been months with no updates. I am frustrated and just want my money back. If this matter is not resolved promptly, I will have to seek legal advice.

To whom it may concern, I am writing on behalf of Carlos Gómez Huélamo, a PhD student at the University of Alcalá (Spain), who will be studying at UCBerkeley from April to July in the Department of Mechanical Engineering. Carlos had contacted Patricia Morton from the "UCBerkeley Off-Campus Housing" Facebook group seeking accommodation. Patricia's husband, purportedly holding an account at your bank, is Axl Rainwater residing at [redacted] E Ladiga St, PIEDMONT, [redacted], Alabama. Unfortunately, after facing numerous issues and paying nearly $[redacted] as half of the security deposit, Carlos suspects he may have fallen victim to a scam. He has initiated contact with Xoom, a service of PayPal, to report the scam and is seeking the bank (Greendot) account details for possible recourse. Xoom has recommended confirming the existence of Axl Rainwater's account ([redacted]11, routing number: [redacted]20) with your bank. This matter is urgent as it relates to Carlos's university scholarship, so your prompt response is greatly appreciated.

This is the second occurrence this month where my card was blocked due to suspected fraudulent activity. However, the transactions were legitimate, covering my bills and income from my job. Despite resolving the issue previously after extensive delays, the document upload feature on the website does not function for my card, causing further complications. Support staff seem unable to locate my card, even though it was unblocked just two weeks ago. After reaching out via email and being promised a call back, no assistance was provided. My account remains blocked simply because I received my salary. I am unable to engage in live chat on the website even when logged in, and the mobile app is inaccessible. The document upload portal is also unresponsive. I have emailed them at [redacted] as directed previously regarding document verification.

I have been attempting to update my phone number with your company for the past two years without success. Unfortunately, I don't have the three-digit security code on the back of my card so I cannot proceed over the phone. I simply want to change my address, close my account, and receive my funds via check. The current situation is frustrating, considering the difficulties I've faced trying to reach you for such a long time. Every time I contact customer service, I am advised to delete and reinstall the app, but it hasn't resolved the issue. I am hoping to close my account promptly, request a check for the remaining balance, and possibly receive my accumulated cash rewards as well.

I am extremely frustrated as a customer. I initiated disputes 6 months ago, but I have yet to receive any refunds. This caused me to be unable to purchase Christmas presents, as the money was missing from my account. After acquiring the card through the IRS, there were no issues initially. However, unauthorized transactions started occurring, and I reported them to Green Dot. Despite assurances of refunds for transactions I did not make, totaling over $[redacted], I have not received any refunds. I urgently need this money back. Please assist me in resolving this matter. Thank you. Sincerely, Weston J Bollinger

I recently purchased a card at a CVS pharmacy six days ago. However, when I tried to use it, I discovered that it was restricted. Over the past six days, I have sent multiple emails, called customer service, and was on hold for up to 80 minutes only to be disconnected. I've spent a total of 8 hours trying to get assistance. As a 63-year-old lady, I find myself [redacted] miles from home with all my funds on that card. I've had to lodge in a shelter due to the lack of help from Green Dot. I have not received any resolution despite numerous promises from Green Dot. They have blocked my access to their website and have been unresponsive despite my many attempts to reach them. I have sought legal advice and plan to escalate this to the corporate office. I have even contacted the CEO directly. The only mistake I made was purchasing a Green Dot card. Their customer service has been unhelpful and I demand my money back promptly so I can return home. Please refrain from sending me more generic emails with false promises. Thank you.

I have three Green Dot cards. I've only used the one ending in [redacted] before. Last week, I loaded $[redacted] onto the Green Dot card ending in [redacted]. I can only see a negative balance of $9 on the [redacted] card, but there's no information about the money I loaded onto the [redacted] card. Right after loading, it showed a false negative balance of $[redacted] on the [redacted] card. I can't find any details about the [redacted] card now. I need to talk to a live person. The chat support isn't resolving my issue. I'm frustrated that I can only interact with automated systems. I have the receipt from Dollar General where I loaded the money. If I don't get answers about my money or get to speak to someone soon, I'll have to contact the Better Business Bureau.

Hello, I work as a Case Manager at a mental health clinic and am assisting a client who has lost multiple GreenDot Cards. She is facing difficulty recovering her account(s) as she does not have several details such as the amount of her last deposit, card numbers, or contact information. She only remembers her name and Social Security Number. During a recent call with an operator, we were unable to proceed as she couldn't provide the necessary security answers. I understand the importance of security measures, but there must be a solution for individuals facing such challenges. Could you please advise me on the appropriate steps to assist this client effectively? Thank you, Rob Ayers SMI Case Manager - Navigator Team Centro Esperanza Chicanos Por La Causa (CPLC) Work Cell: [redacted]

After getting married, I was instructed to update my ID information on the website provided. Due to delays in receiving my documents, my Green Dot account got restricted. I am unable to log in or upload the necessary documents because my card number is considered invalid until the restriction is lifted. Despite spending three hours on hold, I got disconnected. I find it unnecessary to provide ID now when I did not have to during the account opening. I urgently need access to my funds to pay for essential bills. Kindly provide a fax number or an alternative way to upload my documents to resolve this issue promptly. Thank you.

After years without any issues, my account was suddenly restricted due to my regular direct deposits being flagged as suspicious. This happened before with my last paycheck but got resolved after a 3-day wait. Now, I discovered my account is closed, and despite providing the same ID as before, they claimed it was not acceptable to lift the restriction. I am considering legal action for holding two consecutive paychecks. I have all the security measures they requested, yet they closed my account without reaching out and left me in a tough spot. The lack of assistance is frustrating, and I feel angry and overlooked. The company's handling of the situation is unacceptable, and I anticipate a tedious process to retrieve my deposit. Showing a bit of empathy or accountability would have made a difference. It's a disappointing situation.

I recently purchased a green dot prepaid card from the dollar store, loaded it with $20, and activated it. I set up my account to receive my SSI deposits and even uploaded my identity verification documents online as requested. Despite chatting with two representatives and sending them the required documents, my temporary card remains blocked due to a mismatch in the records. I have not received my personalized card, and now my account shows as closed, preventing me from accessing my funds. I need assistance in resolving this issue and accessing the money in the account.

I am experiencing an issue as my debit card was locked on 1/26/22. I have contacted customer service seven times explaining that this is my only means of accessing money. On 1/27/22, I tried to upload my information but was informed I sent it to the wrong email. I resent it on 1/28/22 to the correct email. As of 2/1/22, I have been informed it will take an additional two days, which I find unacceptable. I missed my rent payment and was evicted because I couldn't access $[redacted] on my card. I urgently need my card unlocked to prevent further financial issues. I've faced difficulties speaking with anyone as calls were disconnected three times. I feel my funds have been unfairly withheld. I expect a swift resolution to this matter as it is causing significant inconvenience. Kindly reply promptly and release my funds without delay. Thank you, Clifton L. Schow.