The following are issues that customers reported to GetHuman about Google customer service, archive #286. It includes a selection of 20 issue(s) reported November 11, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My iPhone was recently disabled by T-Mobile due to non-payment. Despite being able to access it on WiFi to view my content, I had to reset it to factory settings. Unfortunately, I am now unable to access my data due to a two-step verification process tied to inaccessible email accounts associated with my Apple ID. I have reached out to Google and Apple for help and am now seeking assistance here. I am desperate to regain access to my years' worth of photos, contacts, and accounts. If anyone has any alternative suggestions, I would greatly appreciate your input.
Reported by GetHuman8694149 on Saturday, November 11, 2023 9:06 PM
I am experiencing an issue with email on my iPhone and iMac desktop. While email works fine on my phone, I am unable to send or receive emails on my iMac. It appears that Google may have defaulted to an old email address of mine which I no longer have the password for. I believe Google just needs to update my email address to the one I have been using for years. I sought help from the Apple Help Desk, who usually assist me with problems, but after spending over an hour trying to fix the email problem on the iMac, they said it's a Google issue. I need help from Google to resolve this email problem.
Reported by GetHuman7631700 on Monday, November 13, 2023 4:36 PM
While I can send and receive emails on my iPhone without any issues, I am encountering trouble with my iMac desktop. It appears that Google has reverted to an old email address of mine for sending and receiving emails, which I cannot access due to forgetting the password. I believe updating the email address on Google to match the one I currently use could help solve this problem. I sought assistance from Apple support, who have always been reliable in the past. Unfortunately, after spending over an hour troubleshooting with them to no avail, they suggested that this issue lies with Google. I need assistance in resolving this email problem with my iMac.
Reported by GetHuman8695959 on Monday, November 13, 2023 6:19 PM
I need assistance in directing my complaint email regarding the situation in Palestine. This forum seems to be the closest option, but I am open to suggestions for a more appropriate place to address my concerns. I recently discovered that Google is allegedly supporting the ongoing events in Palestine. Subsequently, I have decided to close my Google accounts and seek alternative services.
Reported by GetHuman8696319 on Monday, November 13, 2023 11:03 PM
I need help from Google to recover an old email and password to access my account for my pictures and phone numbers. The phone numbers I have tried keep leading me to recordings with no resolution. I would appreciate speaking to someone directly to assist me with this issue.
Reported by GetHuman-reynadaw on Tuesday, November 14, 2023 5:45 PM
Greetings, I am reaching out for help as I am from China. Today, I discovered that access to my Google account is limited, and I am unable to use YouTube. The message I received states that my access to most Google services is restricted due to verification issues. Despite my efforts, I am only presented with the option of verifying the mobile code, which my phone seems unable to receive on this particular page. On other pages, like the two-step verification settings, I can receive the code. Consequently, I am unable to proceed with the appeal process.
Reported by GetHuman-chainmas on Tuesday, November 14, 2023 10:00 PM
I am unable to access my Gmail account. The password is no longer working, and when I attempt to reset it by selecting "forgot password," I'm prompted to log in on my phone, which requires the password I can't remember. The process keeps looping in this way. When I opt to try another method and answer security questions, no questions are presented; instead, I'm just instructed to open the Gmail app on my phone. Interestingly, I can still reach my Gmail account through the iPhone email app, but I need to be able to log in from my Mac Air.
Reported by GetHuman8697791 on Wednesday, November 15, 2023 1:39 AM
Hello,
I'm Ya-Feng Wang. My phone number is [redacted], and my email address is [redacted]
I recently lost many tabs at the top of my screen while using Google Chrome. Despite attempting various methods to restore them, I have been unsuccessful.
I am struggling to reach Google support for assistance. Could you please help me find tech support supervisors to assist me with this issue?
Thank you,
Y. Wang
Reported by GetHuman8698954 on Wednesday, November 15, 2023 10:19 PM
I prefer not to have a Google account. During an online donation process, I mistakenly created a Google account instead of providing a password for the donation website. Now, I need to cancel the account, but Google is asking for additional information for second verification. I am hesitant to provide more details. I would appreciate speaking with a live representative regarding this matter.
Thank you,
Dan R.
Reported by GetHuman8701304 on Friday, November 17, 2023 8:08 PM
Subject: Urgent Help Needed to Restore Hacked Accounts
I am reaching out concerning a cyber attack affecting my daughter Lillian Olsen, known as Lukey. On Nov 15, she fell victim to a hack that compromised multiple accounts, including Gmail, Facebook, Snapchat, YouTube, and Twitter. The root of the issue appears to be her Gmail account, and I am eager to regain control through your assistance.
The hacker manipulated Lillian by posing as a friend on Instagram and coercing her into making unauthorized changes. Critical details of the incident include the hacker's email addresses: [redacted] and [redacted] Additionally, false promises led Lillian to share sensitive information, resulting in her debit card being suspended.
I implore your support in recovering the accounts and identifying the perpetrator. As a concerned parent, I am prepared to provide any necessary information, such as the MAC address of the computer used during the account setup. Please contact me via direct message or at [redacted] Your prompt attention is greatly appreciated.
Thank you for your assistance in restoring my daughter's online security.
Warm regards,
Scott Olsen
Reported by GetHuman-scotron on Sunday, November 19, 2023 12:25 AM
I am really disappointed with my experience with Meesho. They delivered the wrong product with order number [redacted]*[redacted]*[redacted] to me, and I have been trying to return it for 20 days. Every time I schedule a pickup, Meesho cancels it, and despite multiple attempts to contact them, they keep giving me new timelines. This has been a frustrating and disappointing situation dealing with Meesho.
Reported by GetHuman-raazagar on Sunday, November 19, 2023 7:07 AM
I recently got a new phone and unfortunately forgot my iCloud password needed to retrieve my passwords. I'm also trying to regain access to my Gmail account, [redacted] Despite attempting the recovery steps, I don't have a backup email linked to the account, and the verification code is being sent to an old number, [redacted], instead of my current one, which is [redacted].
Reported by GetHuman8704130 on Monday, November 20, 2023 3:27 PM
I'm experiencing issues with the video section of Facebook on my JDRI page. I reported it last night, but the problem persists this morning. I suspect someone might be trying to hack into my video section. Please address this matter urgently. I have been a Facebook fan since [redacted] and value this platform for sharing thoughts and desires.
Thank you,
Joydip Burman
Reported by GetHuman8668520 on Wednesday, November 22, 2023 7:40 AM
I am Ashritha, a Meeso customer. I had ordered 8 Mukhi Rudraksha beads, but I received the wrong product. I requested a return, but unfortunately, I haven't received any response from Meeso's customer service team in the past three days. I have emailed them, but no action has been taken to collect the wrong product or process a refund of my payment of [redacted]. My registered mobile number is [redacted], and my Paytm number UPI ID is [redacted]47@paytm. I kindly ask for a quick resolution to this issue and a refund of the amount to my Paytm account. This is not the first time I have received the wrong product, and it has occurred 2 to 3 times before. I urge you to investigate this matter and address what seems to be a recurring problem. I appreciate your attention to this matter and look forward to your prompt reply. Thank you.
Reported by GetHuman8706278 on Saturday, November 25, 2023 11:38 AM
I am experiencing issues with my Gmail account, [redacted] I have attempted to stop forwarding emails to my old business email, [redacted], which is no longer in use. Even though I removed the forwarding instruction in Gmail settings, I am still getting error messages stating that emails cannot be delivered to the old address. The Geek Squad technicians believe the problem lies within Google's Gmail system. I would appreciate any assistance in resolving this matter.
Reported by GetHuman6443265 on Saturday, December 2, 2023 10:02 PM
Hello,
I am seeking assistance regarding my Google Workspace subscription. Unfortunately, I missed the 14-day cancellation window during the trial period and now I am unable to discontinue the service. I run a small self-owned office and no longer require Google Workspace. Could you please assist me in canceling my subscription, if feasible? If not, I would appreciate guidance on recovering my forgotten admin console ID and password.
Furthermore, I am uncertain about which phone number I used for my Workspace registration. I have two phone numbers: 82-[redacted]-@@@-@@@@-[redacted] or [redacted]-9@@@-8@@9, and I am unsure which one is associated with my account. I have not made any payments for Workspace since losing my previous card. I recently updated my card details, but the payment has not gone through due to the old card being lost. Another payment method is now linked to my Google Account.
I received an email from a Google account manager indicating that my email ID is [redacted] The email states that failure to use this email will result in outstanding payment charges. Regrettably, I am confused by the situation.
In essence, I would like to cancel my subscription as I am not using Workspace. If cancellation is not possible, I would be grateful for any help in recovering my admin console ID and password, or any other necessary information. I have previously submitted this request to Workspace multiple times.
Thank you in advance for your assistance.
Reported by GetHuman8708869 on Thursday, December 7, 2023 11:37 AM
My Facebook account has been hacked once more, prompting unexpected logins that require me to logout. I cannot fathom why this issue persists, as I have managed to resolve it on my own before. I kindly urge you to investigate the recurring incidents. Additionally, I am encountering problems with the video section on Facebook, with my password being altered without my knowledge. The video sections for some pages, like JDRI, do not function properly. Moreover, on Instagram, the comment section for both posts and reels displays an error message instructing me to try again later. Your prompt attention to these matters is greatly appreciated.
Sincerely,
Joydeep Burman
Reported by GetHuman8668520 on Friday, December 8, 2023 2:04 PM
My Gmail account is disabled. To activate it, I have the password, recovery email, and the phone number associated with the account. I still receive Google SMS on my phone linked to the account. To reactivate the account, I receive the Google SMS, but to reconnect, I'm asked to input the phone number and get an error message stating "unable to verify with this number."
Reported by GetHuman-graigdou on Thursday, December 14, 2023 2:35 PM
Today is the 5th of January, and once again, I am unable to post comments on the reels and video section of my Facebook page, JDRI. This issue has been occurring regularly. I am unsure why this keeps happening. It was fixed briefly yesterday after occurring, but it has happened again. I would be extremely grateful if you could address this matter promptly. I am a huge fan of Facebook and my JDRI page. I suspect someone might be trying to hack my page, causing this problem, or there may be another underlying issue. I kindly request a swift resolution so I can resume commenting.
Reported by GetHuman8668520 on Friday, January 5, 2024 2:00 PM
I am unable to post comments on the reels and video section of my page, JDRI. This issue has been occurring regularly and I am concerned it may be due to hackers attempting to access my page. The video section linked to my JDRI page on Facebook has been inactive for several months now. Despite reporting the problem, it has not been resolved. I would greatly appreciate it if you could address this matter promptly. Thank you. - Joydip Burman
Reported by GetHuman8668520 on Sunday, January 7, 2024 7:21 AM