Google Customer Service Issues

Archive 283

The following are issues that customers reported to GetHuman about Google customer service, archive #283. It includes a selection of 20 issue(s) reported October 5, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello Google team, I am Boyd Windsor, a user from China. Today, my account with the username boyd Windsor was mistakenly deleted. I am unable to verify the two-step verification code during the recovery process. The email linked to the account is [redacted] The alternate name is 2yrsquarhapdevo0, registered on May 17, [redacted]. Recently, I enabled Google Authenticator for two-step verification, but unfortunately, the app's binding information was deleted, causing a failure in logging in. I am unable to find the backup code as well. I have reached out to request assistance to recover access to my account. For verification purposes, the first phone number I bound was +[redacted][redacted], and the last phone number was +[redacted][redacted]. The last login password used was (King128215). Kindly provide support to restore my account or send reset information to [redacted] Thank you for your help. Best regards, Boyd Windsor
Reported by GetHuman8649822 on jueves, 5 de octubre de 2023 15:26
I am trying to access my Google account using the saved password, but it keeps saying "Incorrect Password" and asking for the last password I remember using. After providing that, it says I haven't given enough information for Google to verify my account. I believe more questions should be asked to verify my identity properly and grant me access to my account. I need to regain access to my account as soon as possible.
Reported by GetHuman8651762 on viernes, 6 de octubre de 2023 19:08
I mistakenly deleted my email and Google account, and now I am unable to recover it as I don't have a recovery phone number or email. I urgently need assistance to restore my account because it contains important data like my contacts, photos, and chats. This is the only email linked to my account and I'm unable to receive calls or texts on the phone number associated with it. Despite following Google's recommended steps, I have been unsuccessful in recovering my account. I need someone with expertise to help me regain access to my [redacted] email account.
Reported by GetHuman8654079 on domingo, 8 de octubre de 2023 20:25
I need assistance in restoring my email address and Google account. The process of going through recovery options has been frustrating. I recently had to make the difficult decision to put down my beloved dog who was suffering from cancer. The account that has been mistakenly deleted contains all the cherished photos of my dog. This has also caused issues with verifying charges on my credit card, impacting communication with my card provider. I am desperate to have access to my account restored and would greatly appreciate any help in resolving this matter promptly.
Reported by GetHuman8654079 on domingo, 8 de octubre de 2023 22:47
I recently arrived in Peru for a five-week vacation and unfortunately, my iPhone from the US has been lost or stolen. Since the phone is offline, I haven't been able to locate it. I've purchased a phone in Peru and tried calling my US phone without success. I'm attempting to access my Gmail account using an iPad and my Peruvian phone, but I'm having trouble because I can't remember my last password, and the two-way verification process is challenging without my phone. I've even tried creating a new Gmail account for verification purposes, but I still need to link it to my inaccessible account. Is there a way to speak with a representative to resolve this technology issue?
Reported by GetHuman-lisajaed on martes, 10 de octubre de 2023 1:10
Why does Google show bias against the Jewish community? Google claims one thing but acts differently, causing confusion. Recently, Google's actions have raised concerns. By funding Hamas-sympathizing BLM groups, Google is being linked to supporting Hamas. It's essential for Google to examine its allegiances. Supporting a group like BLM, which is tied to terrorism, reflects poorly on Google. Associating with anti-Semitic individuals reflects poorly on Google as well. Conduct thorough investigations before showing support for organizations promoting hateful ideologies.
Reported by GetHuman8656873 on miércoles, 11 de octubre de 2023 0:56
I am facing an issue with accessing my main Gmail account, [redacted] My ex-boyfriend, who knew the password to my backup account, has gained access to my main account. He added his phone as the 2FA and removed me from the account completely. This situation is troubling as the account is crucial for both personal and work-related accounts. I need assistance in retrieving access to my account.
Reported by GetHuman-admlucif on miércoles, 11 de octubre de 2023 6:24
I registered for a Google Voice account for my business. I purchased a unique number from Number Barn and transferred it to my Google Voice account. However, when I call the ported number, I only get a busy signal. Additionally, the number displayed when I make calls is not the ported number but a different one from my Google Voice starter account. On checking the ownership, it shows Google Voice as the carrier for the ported number from Number Barn. I am unsure how to resolve this issue and would appreciate any guidance.
Reported by GetHuman-theluxli on jueves, 12 de octubre de 2023 1:25
I was charged by Express VPN through Google Play, but Express VPN refunded me and canceled my account. However, Google claims I was not charged, yet the money has not been returned to my bank account. It's been over 40 days, and I need my refund promptly. My bank statement shows a charge of US$99.93 on August 23, [redacted], and Express VPN can verify this. I requested the refund and account cancellation on that same day.
Reported by GetHuman-jcoolful on jueves, 12 de octubre de 2023 13:53
I am currently unable to access my Google account. Despite numerous attempts to recover it, I have been unsuccessful. It appears that my account has been hard-locked, and I am eager to regain access without losing all my data. I am uncertain about the appropriate steps to take to resolve this issue and would appreciate guidance on how to proceed, whether through online support or a potential phone call to address this matter promptly.
Reported by GetHuman-boujingy on jueves, 12 de octubre de 2023 14:51
I lost my phone, [redacted], which is linked to my account. I also forgot the password to my email account, [redacted] Now, I have a new account with a new phone, [redacted], and a new email address, [redacted] Unfortunately, there is a 2-step verification on my old account that I am unable to bypass. This email is crucial to my life. My Aunt reached out on my behalf a few days ago. Please assist me.
Reported by GetHuman8659376 on viernes, 13 de octubre de 2023 2:44
My phone, [redacted], broke, and I lost access to my email, [redacted], which also connects to my Yahoo mail. I have a new phone with a different number from a different provider, but can't reset my password due to Multi-Factor Authentication security. I urgently need assistance in recovering my account since I've had this email for about ten years. It contains irreplaceable photos of my children, and I have purchased games worth thousands on Google Play over the years. Additionally, all my financial information is linked to this Gmail account. Your help is greatly appreciated.
Reported by GetHuman-shlf on viernes, 13 de octubre de 2023 4:40
Please contact me at [redacted] I am trying to access my Gmail account. I have identification to prove my identity, as well as debit cards in my name. I have purchased many movies and have irreplaceable pictures of my children on my Google Drive. It is essential that I regain access to my [redacted] I am aware of all my recovery emails, but each one is linked to my phone number, which I cannot currently access without my phone that is directly linked to my Gmail account. I am unsure if Gmail offers a way to reset my password and update my phone number. This is the first time that Multi-Factor Authentication security measures are preventing the rightful owner of this email account. Please assist me as I am facing a significant challenge.
Reported by GetHuman-shlf on viernes, 13 de octubre de 2023 5:07
I need assistance recovering my account as my phone with the linked account phone number [redacted] is damaged. The email associated is [redacted] and Yahoo mail. I have a new phone with a different number from another provider and unable to retrieve my password due to Multi-Factor Authentication security. This email is essential to me as it holds irreplaceable photos of my kids from the past decade, various purchased games, and financial information linked to Google Play. Urgent help is greatly appreciated in retrieving access to my account.
Reported by GetHuman-shlf on viernes, 13 de octubre de 2023 5:15
Due to a phone issue, I am locked out of both my email accounts ([redacted] and [redacted]). After resetting my phone to fix the problem, I lost all my passwords and cannot log in. I no longer have access to the phone numbers associated with the accounts to receive verification codes. Google's constant password changes make it difficult to remember the correct ones. I have important legal information in these emails, making their recovery crucial. I had to create a new email address as a temporary solution.
Reported by GetHuman8661249 on sábado, 14 de octubre de 2023 18:09
YouTubeTV mistakenly charged me twice when I reactivated my membership. I contacted them previously about a charge during a 20-minute preview, which should not have occurred. Today, on 10/15/23, they claimed one charge was from when I paused my membership, but then they proceeded to charge me again. Despite the double payment, I am unable to access the service. The charges were made from the account [redacted] I am requesting Google to refund at least one, ideally both, payments to my Paypal account. Thank you.
Reported by GetHuman-itsdani on domingo, 15 de octubre de 2023 16:25
I need to grant someone access to my Gmail account. I updated the password on October 11th and changed the recovery phone number to mine. When the other person tries to log in using the current password, it says a code will be sent to the phone number (which is mine), but I have not received anything. I know it can take a few days to update, but it has been 6 days now and it's still not working.
Reported by GetHuman8663907 on martes, 17 de octubre de 2023 14:49
Hello team, I am reaching out for help with an issue I've encountered. My device was stolen on 23rd of September, and the individual who took it managed to access my phone despite the security measures. They compromised my Google account ([redacted]) by changing the password, security questions, phone number, and recovery email to match the Google account, making it impossible for me to recover it through the usual methods. I urgently need assistance as this account contains over 15 years' worth of important work files and documents. I can verify my ownership of the account by providing previous emails that were saved on my PC. Please advise on what steps I should take to prove my ownership and successfully recover my account. Thank you for your help. Best regards, Kamal Mahboobani
Reported by GetHuman8664953 on miércoles, 18 de octubre de 2023 9:44
I have been charged twice for the Weather Channel premium at $5.98 each and twice for the Reflect app at $2.34 each in October. I'm supposed to be charged only once per month. I would appreciate a refund for the duplicate charges. Thank you.
Reported by GetHuman8668178 on viernes, 20 de octubre de 2023 20:44
I am experiencing issues with my Facebook page. It has not been working for several days, although there was a brief period where it was functioning properly. Today, when I checked, it is still not working. The page's name is "JDRI." I suspect someone may be trying to hack into my account, or there might be a technical problem specifically related to the video section of my page. Your attention to this matter would be greatly appreciated.
Reported by GetHuman8668520 on sábado, 21 de octubre de 2023 6:11

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