Google Customer Service Issues

My email, [redacted], was hacked and hijacked back in September [redacted]. Despite contacting Google and reaching out to their support, I have been unable to regain access. The Google Authenticator code is not working, and the only verification option Google is providing is sending a code to the compromised email, which I am not receiving. Although I can verify my identity using my cell phone number ([redacted]) to receive a text code, Google still requires additional verification through Authenticator or the compromised email. It's frustrating that Google does not allow me to verify using my linked phone number. The hackers may have removed my recovery email, [redacted] I am a paying customer with this email, subscribing to YouTube family premium. My 8-year-old son's Gmail is also linked to my account, preventing me from making any changes. Your assistance in recovering my email, [redacted], would be greatly appreciated. Thank you. Jessica Noah

Hello, I am having difficulty accessing my Gmail account. I recently changed my password because I forgot it. Everything was working fine on my laptop, but then I encountered issues on my phone with verification. Despite following the instructions to click "yes" on my phone to verify the message, I did not receive any messages. The recovery email linked to my account is deactivated, and the phone number provided is outdated. I have attempted to recover my account, but I cannot access the verification code sent to my Gmail due to being unable to sign in. I urgently need access to my account where all my important work is stored. Any assistance would be greatly appreciated.

I recently purchased a new phone from Verizon, but I encountered issues transferring data from my previous Straight Talk phone. Google repeatedly blocked my account access due to password attempts. Despite various attempts, including password variations, I am unable to access premium features like YouTube, and my Facebook is in Italian. Subsequently, I faced issues with Amazon, Gmail, and receiving essential messages or orders online. This is distressing as I require access to critical information, including from my bank and doctors. To resolve this urgent matter, I need assistance in unfreezing my accounts and restoring services. Additionally, as I am facing housing challenges, timely help is crucial. I have provided my updated Verizon number for communication after previous attempts to contact customer service did not succeed. Your prompt assistance in unlocking my accounts and restoring services is greatly appreciated.

I have been attempting to recover my original Gmail account for five months now. Despite my efforts, I keep getting directed to my old phone, which is broken and unusable. The screen is unreadable, the phone is nonfunctional, and I no longer have access to that number. I urgently require assistance in regaining access to my original Google and Gmail account as it contains crucial pictures I need. Without resolution, I may be forced to abandon this account and switch to an alternative service. Your prompt help in this matter would be greatly appreciated.

Hello, I am experiencing difficulty accessing my Gmail account. I attempted to log in on my laptop, but forgot my password. After using the "forgot password" option to reset it, I successfully logged in. However, I received a notification on my phone about the password change, requiring me to log in on my phone as well. When prompted for verification, I usually receive a notification on my phone to confirm, but this time I was signed out, and the backup email and phone number provided are outdated. Despite trying to verify my identity through different recovery options, I encountered an issue receiving the verification code due to the email I had trouble signing into. Despite trying the account recovery process, I have not been successful in regaining access. This email is crucial to me as it contains important documents used for work and school. I have searched for Google support articles, but they have not resolved my issue. Any assistance to reclaim access to my Gmail account would be greatly appreciated. Thank you.

I am in need of assistance from a customer service representative. I am unable to access my Google account as I have forgotten my password. This has caused me frustration as I am unable to retrieve my contacts. I would appreciate a call back or an [redacted] number to contact support. Unfortunately, I cannot provide my email address as I am locked out of my account. If I do not receive any assistance soon, I will have to cancel my services and leave a negative review. Please reach out to me at your earliest convenience. Thank you.

My Gmail account keeps getting hacked. The hackers change my password and add inactive recovery phone numbers, making it impossible for me to access it. They also set up a fake recovery email. Despite making new Gmail accounts, the hacker seems to have my phone number and name, as I receive numerous spam emails and phone calls. Google reached out to assist in stopping the hacking, but I needed a home computer for their step-by-step guidance, which I didn't have. Since then, the hacking continues, deleting data from my phone. Please help me resolve this issue. Thank you.

Consultant with 25 years of experience helping people. I have successfully assisted [redacted] customers like you. My Yahoo recovery email has been compromised by hackers, leaving me at risk. The hackers may have infected my accounts, and I am unable to access Yahoo from alternative emails. I mistakenly transferred all correspondences to Gmail, which is also having issues. I suspect my other accounts might be tampered with, as there were unauthorized login attempts on my Gmail from Lagos, Nigeria. I appreciate any help to secure my accounts. Thank you.

My son, a YouTuber, is facing constant disablement of his Google accounts, resulting in the loss of followers. Google continuously prompts us to create new passwords, leading to a situation where we cannot even access the account. It is frustrating how this keeps happening to him. Just two days after creating a new account, it was disabled as well. It is unbelievable that such a large company lacks proper customer support. Contacting them via phone is futile as you are left on hold for hours with no resolution. This continuous disruption upsets my son as he loses followers and potential new ones are skeptical. Google must address this issue promptly and cease unnecessary password changes on secure accounts. The lack of response or communication from Google is exasperating.

I am an avid Google customer and a few weeks ago, I created a separate email account to help me sell a large gun collection inherited from family. I went online to use certified purchase and sales websites for this purpose. After listing some items and logging in three days later, I found that I was blocked due to an incorrect pin. Despite my meticulous recordkeeping, I failed to create a recovery option for this account. Someone appears to have hacked in, changed the password, and taken over this account. I am unable to regain control and delete the account. Dealing with this issue has been frustrating, as it seems impossible to reach Google for assistance. I fear that someone might be misusing the account for fraudulent purposes. Thank you.

I recently changed my password because I forgot it and failed to check my saved passwords on Opera GX. This led me to get logged out of all my accounts. I tried to use the phone message verification but had trouble receiving the message. Then, I realized I had two-step verification with a backup code I can't find. I only have backup codes for my Discord account, not for my Gmail. I'm locked out of Gmail, and this is urgent for me as I have a gaming event on Guardian Tales. Also, I can't access YouTube. My Gmail is [redacted]

I am trying to assist a friend with accessing her email account. We have her old phone number for account recovery, but after receiving the codes on that number, it asks to send a code to her email [redacted] as well. It is confusing why it is set up this way. Since she cannot remember her password, we are unable to access the email to change it and remove the old number. If you could please email me at my email address, that would be greatly appreciated.

I need assistance in recovering my [redacted] account and transferring it to my new phone. Unfortunately, my original phone, which had the account as primary, was destroyed. I cannot confirm the account without clicking on the link sent to that phone as it's no longer accessible. I have had this account for over a decade and would be grateful for any help in recovering it onto my new device. I currently don't have access to familiar Wi-Fi or a home computer to facilitate the process. Your support in this matter would be greatly appreciated.

I lost my phone in an Uber and had to get a new one. Despite having Verizon help me into my Google account with a new password, I can't seem to find my contacts, even though they appear on Google Duo. I wonder if I'll end up with two devices on the same Google account with different passwords. While my text messages got restored, my contacts did not. How can I transfer my contacts from Google Duo to my new device?

I'm struggling to log into my Google account tied to various platforms like YouTube, PayPal, and Facebook. Lately, I've been having difficulty holding onto my cell phone, often losing it or having it stolen. I had been using my father's phone as a recovery option, but now that is no longer possible as it was damaged. When attempting to log in with the last password I remember, it states that it was changed three months ago, although I don't recall making this change. I need assistance in recovering access to my account associated with the email [redacted]

After a power outage, my television streaming services are not working correctly. YouTube TV on my Roku device is asking me to sign up again, even though I'm already a member. Additionally, my Fire TV has switched local channels, and I'm locked out of YouTube on the Roku. I would like to restore the correct local channels for Parkersburg, WV, and have my TVs functioning normally without requiring me to re-enroll when I'm already a YouTube TV member. Thank you, Kathy E.

Unfortunately, my phone, which I rely on daily, is now broken. Consequently, I'm unable to access my Google account, which has been logged in for the past decade, causing me to forget the password. I heavily rely on the saved passwords for crucial events daily and cannot access them now. Additionally, I have numerous important Google photos from the past years stored there. I urgently need to regain access to my email at [redacted]

I signed in on one device after changing my password, but when attempting to sign in on my phone, iPad, secondary desktop, laptop, or the YouTube app on my TV, I keep receiving an error message stating that my password is incorrect. I have confirmed that I am using the correct characters and have verified the password multiple times. It appears that the system is only recognizing one device. Could this be a synchronization issue? It's frustrating having to constantly update passwords and monitor them, especially when traveling and encountering difficulties accessing sites due to password changes. Thank you, Clifford M.

After initiating a factory reset on my phone due to concerns of malware, I encountered difficulty accessing my Gmail account ([redacted]) as the password had been changed. To recover the account, a code must be sent to my recovery email ([redacted]), which I'm unable to access as I've forgotten the password. This situation is urgent as I need to regain access to my account containing crucial contacts, Google Drive files, and work emails. Moreover, I am dealing with the loss of a dear friend and need to reach out to their family. The account holds significant sentimental value with family photos and vital data. I am overwhelmed and unsure of the next steps. Any assistance would be greatly appreciated.

I have been experiencing internet issues on all my devices recently. Despite resetting my phone and submitting the confirmation code multiple times, I continue to be prompted for a new code each time I try to access the internet. This recurring situation is extremely frustrating. Given the amount of information Google collects from us, better service should be provided. Additionally, I am unable to access my Google account on my phone, and only some of the backed-up data has been restored, missing half of my contacts. It's frustrating to constantly input a new confirmation code every time I use my phone. This situation needs to be resolved promptly.