Google Customer Service Issues

Hello, I'm Louis O'Brien. I have an old phone number that is no longer in use. I can't set up my Gmail on my new iPhone because I no longer have access to that old number. Can someone guide me on how to regain access to my old email account Louis.O'[redacted]? My new phone number is [redacted] and my old number was [redacted]. Thank you. Louis O'Brien

Good morning/evening, My wife is facing difficulties logging into her Google account because she is not receiving the verification code via text message. Her phone and phone number are functioning properly, and she can receive text messages from other sources, except for Google's OTP messages. This issue is hindering her ability to access essential Google services crucial for her job. Please assist us in resolving this matter as creating a new account is not feasible given the importance of her current account. If additional information is necessary to confirm her ownership of the gmail account, please inform me so I can provide it promptly. Thank you for your assistance, and I hope you have a pleasant day.

I've been struggling with my two separate Gmail accounts that Google's bot keeps messing up. It's been going on for six months now, and I'm frustrated. Google won't recognize my correct passwords and is causing me to lose important interactions. The bot keeps sending useless codes and I feel like I'm going in circles. I don't want to deal with this bot anymore. I need my two emails separate but back together properly, with the correct passwords I know. I've spent too much time on this already. Please fix this without defending the bot. I'm extremely upset about what it has done to my emails. Thank you for addressing this issue. - Evan M.

I am experiencing difficulties with the two-step verification process for my Google account. The verification code is being sent to a phone number I no longer have access to, ending in 40, which is no longer in service. Additionally, the recovery email I provided, [redacted], has been unhelpful as well, as it also sends a code to the inaccessible phone number or my locked email, [redacted] This has left me unable to sign in and stuck in a frustrating loop. I find it challenging as the authentication app seems offline according to your service. Creating a new Google account is not an ideal solution as it would result in losing over a decade's worth of apps, subscriptions, and data. Moreover, I am facing difficulties stopping charges on my credit card as my bank is unable to make changes citing contractual obligations.

I am currently locked out of my Gmail account [redacted] with two-step verification enabled. Unfortunately, I am unable to use my backup email [redacted] for account recovery. The recovery phone number on the account belonged to my previous phone, [redacted], which I changed due to harassment. I haven't been able to update my recovery information on Gmail. I urgently need access to my account as it contains vital photos and information from the last 9 years that I cannot lose. Despite multiple attempts, I keep getting prompted for a code to be texted to my old phone number, which is no longer in use. I haven't been able to bypass this step to access my account. I am willing to provide any necessary information to prove my identity and regain access. Please assist me as soon as possible. Thank you.

I reset my device and lost all my data. I am reaching out to Google to help me recover my account. My Gmail account is [redacted], and my Google account name is Damoh YouTube. Previously, my emails came from Damoh YouTube. I have tried multiple times to recover my account with no success. I have a mobile number and the reset device. I receive an OTP from Google, but the email containing the password confirmation is not arriving. Please assist me in solving my problem. I am facing a lot of trouble in my work. Please, Google support, help me.

I recently got a new phone and encountered issues logging into my Google account. Despite knowing my correct password, I was unable to recover my account as it did not prompt me to answer my security questions. The phone number associated with my account has changed, and even when it was active, I did not receive a code. Although I received a text alert notifying me of someone signing in with my password, it blocked me from accessing my account. I am frustrated by this situation as I have important information linked to my account. I seek immediate assistance from a Google representative to address and resolve this matter promptly.

I encountered issues accessing my Gmail account while trying to update my phone number. After resetting my password successfully, Google prompted me to go through additional recovery steps. I managed to receive a code on my new phone but faced a challenge with the second code sent to my email, as I couldn't access my Gmail account. This has caused a week-long block from my crucial business emails. I urgently seek help to regain access. The irony of being asked for my email address for assistance is not helping when I can't login to receive the support emails. How do I overcome this predicament?

I encountered issues with accessing my Google/Gmail account ([redacted]) when trying to reset my password due to forgetting it while attempting to use an app that required login credentials. Unfortunately, I am unable to recall the phone number associated with the account at its creation, as I no longer possess that device. Despite my efforts to resolve the matter independently and seeking assistance from Google, the only recovery method available seems to involve sending a text code to the outdated number, leaving me with no alternative options such as answering security questions. Regrettably, I have been unsuccessful in locating any applicable forms for account recovery. Access to my [redacted] account is crucial as it holds valuable information, and though I have created a new account, the data on the previous one is essential to retrieve.

I have unfortunately had both my phone and wallet stolen. I have reported the theft to the police. However, as my ID was in my wallet, I cannot provide that information. Normally, I access my account through my mobile phone, but since it was stolen, I am unable to use the 2-step verification process. I also do not have any secret questions set up for unlocking my account. I believe I remember my most recent password, and my account is only a few years old, though my memory isn't the best. The phone on record is a Samsung, but the most recent one should be an A11. It is linked to the United States, specifically Oregon, and I can provide more specific location details. I need assistance urgently to regain access to my account to retrieve my bank account details and access my funds.

Sender: Prof. Dr. Robert Kragler Address: D [redacted] Immenstaad / Hasenweg 5 Phone: +49 7[redacted] Email: [redacted] Subject: Refund Request for Google Play Order Number: GPB.3[redacted]-2[redacted]4 Order Date: March 28, [redacted] 12:58:51 PM GMT+2 Dear Support Team, I appreciate your recent response, although it was not the outcome I had hoped for. Unfortunately, I encountered difficulties reaching out via email or phone. Therefore, I will be sending a fax outlining my refund request: 1. My purchase of the electronic edition of "Spectral Transform and Solitons," a mathematical handbook on differential equations, was my first-ever download to Google Play. This transaction was intentional, not accidental. 2. Despite successfully accessing the book in my Google account after payment of 89,96 € via PayPal on March 28 at 12:58, I realized I could not print specific pages crucial for my research. This limitation renders the handbook unusable for my academic pursuits. 3. According to the email receipt I received on March 28, [redacted], I am eligible for a refund within 7 days of purchase if the eBook does not meet my expectations. I believe my request aligns with your refund policy, contrary to the denial I received on March 30 at 2:08, citing policy non-compliance. 4. Given the lack of alternative contact methods, I am resorting to fax to address this issue. I urge you to reconsider your decision and accommodate my refund request. Thank you for your attention to this matter. Sincerely, Dr. Robert Kragler

My accounts have all been hacked: [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted] All have been compromised by [redacted] and [redacted] James Arrington Souders has used my information to steal approximately $40,[redacted] from various accounts linked to Google/Chrome. This includes investments, stocks, cryptocurrency, and funds from Cash App, Robinhood, Coinbase, JP Morgan Chase, PayPal, Chime, Bank of America, and the IRS stimulus. Urgent action is needed. Please investigate and contact me at [redacted] or [redacted] Joshua Ault

My name is Brian L. and I use a Google email address, which is [redacted] Unfortunately, during a trip to Vegas, my phone was stolen. I had to return to San Antonio and buy a new phone with a new number, [redacted], as the cost of transferring my old number was high. I still have my old number, [redacted], but I can't receive a confirmation on it as I don't have access. I can’t remember my Gmail password and need to get back into my account to retrieve my contacts and other stored information. Kindly advise on how I can regain access to my Gmail quickly. If you need more details, you can contact me at [redacted]

I created a Gmail account for a game I play called Genshin Impact and unfortunately forgot to save or write down the password. The email associated with the account is [redacted] The account is fairly new, and I have not been able to recall any previous passwords. Despite my attempts to log back in, I have been unsuccessful due to my inability to remember the password. I am still able to play the game, but encountering issues such as not being able to redeem codes or access verification emails. I have no linked phone number for recovery. I would appreciate assistance with resetting the account password, adding my phone number for recovery, setting up a new password, and enabling two-step verification with a connected email.

I recently bought three Google Play gift cards - a $50, a $25, and a $15 card from Walgreens in Mukilteo, WA on 3/30/[redacted] at 10:22 a.m. Upon trying to redeem the $25 card, I discovered it's only redeemable in the U.S., which was not indicated on the card itself. I have the receipts for all the cards and am frustrated that I cannot use it after paying $25 for it. I would like this issue resolved urgently by either getting a refund or adding the $25 to my Google account. Thank you. - CW

Your two-step verification system has been a source of frustration for me. Despite repeatedly selecting "do not request this on this device," my preference has not been honored. I have wasted an hour and a half of my time dealing with a service that consistently fails to work for me and that I no longer desire to use. The phone numbers provided for customer assistance have been unhelpful, leading me to believe there is a lack of genuine customer support available without a fee. Charging customers to speak with a live person is unacceptable, especially considering the substantial profits the company generates. There appears to be a disconnect between the corporation and its customers, as it seems that only those paying for advertising receive prompt assistance. Additionally, the declining quality of search results raises concerns about the company's commitment to serving its users. The refusal to invest in human customer support reflects poorly on the company's priorities.

I am attempting to access my email that I have had for over a decade with your service. I accidentally changed my password and now I am unable to access my account or reset the password. Despite receiving a code on my phone, the system insists on sending a verification code to an alternate email address which is no longer in use. I have tried sending the code to two other emails, my work and personal accounts, but after inputting the codes, I was informed it would take 48 hours for Google to grant access to my account. It has been over 48 hours and I have not received any updates. I am uncertain if there is a way to speak with a customer service representative to resolve this issue. I believed that confirming my phone number and entering the code would suffice. I am also willing to provide personal information to authenticate my ownership of the account.

I recently showed interest in potentially having a paid business email account with Google. When trying to sign up for the least expensive option for my new business, I encountered difficulties. Google appeared to keep pushing me towards a higher subscription level despite wanting to start with the basic option. The process now requires entering payment details before allowing a downgrade or cancellation, which is disconcerting. This setup made me question if I unintentionally landed on a phishing site posing as Google, although I believe it is legitimate. Furthermore, I unintentionally made this new account the primary one for all my emails on Google and struggle to remove it. Their account deletion process is complex, and now I am unable to access that page without encountering subscription/payment prompts. This unwanted new account disrupts my access to YouTube, prompting me to seek Google's assistance in deleting it without incurring any charges.

Almost two weeks ago, I accidentally dropped my phone in a puddle, resulting in a cracked screen and making the device inoperable. I obtained a new phone but faced issues accessing my Gmail due to two-step verification, which relied solely on my previous phone. Despite having set up recovery options, like a secondary email and phone number, Google's account recovery process seems flawed. After trying various methods, including receiving a code via email and trying the recovery phone number, I hit a dead-end. Even after contacting different Google support numbers and posting on community forums, I have not received a solution. Feeling frustrated, I even considered boycotting Google due to their lack of customer support for free services like Gmail. I require a Google technician to investigate and fix the verification issue promptly, as I have been locked out of my account for almost three weeks. Additionally, I seek guidance on obtaining a refund for unused Play Store credit since I no longer wish to use Google services.

I am seeking assistance in recovering my compromised Google account from [redacted]. I no longer have access to the registered mobile number and other recovery options are not available. I am frustrated and struggling to establish contact with Google for a resolution. The account is linked to my business, Xtreme Clean Perth, utilized for monitoring my website's stats in 2[redacted]. The email used was [redacted] The associated phone number was [redacted]. I am determined to regain access as it holds important photos and documents. Any help would be greatly appreciated.