Google Customer Service Issues

Hello, I'm Crystal Tuskey. I am having trouble accessing my Gmail account [redacted] I have attempted various methods, but I no longer have any backup devices or contact information available. The email [redacted] is linked to this account and serves as my backup. Here are the details I can recall: Email: [redacted] Passwords used: - # Cherry357 - #CHERRY357 - Cherry357 - CHERRY357 - #Crystal357 - # Water357 - #Deaded357 - #redass357 - #assred I have tried all possible combinations with and without capitalization and special characters without success. Please assist me in resetting the password so I can regain access. Thank you very much for your help. Crystal Tuskey

I attempted to change my password but realized it was saved to my @gmail.com account. I updated it with a stronger one recently, but when I tried to access a private account, the old password appeared instead of the new one. I am unsure how to manually update the new password on my @gmail.com account, especially on my Android Galaxy A11. The @gmail.com mentioned is the one giving me trouble, while I have another recovery @gmail.com that I cannot update the password for. I frequently face issues managing my passwords and currently have three. I would appreciate speaking to someone about accessing an old password for a phone I found and which needs to be turned on. I plan on contacting support about this matter.

I recently upgraded my phone and received a new phone number in the process. Unfortunately, my old phone, with my previous phone number and associated email, along with my authenticator app, is lost. This has left me unable to access my account fully. Despite entering the correct login information, the system prompts me to use the old phone number to receive a verification code via text. When I attempt to use an alternative verification method, I receive a message saying that my identity cannot be confirmed. I remember setting up recovery questions, but I am not being prompted to answer them. I have exhausted all available options to regain access to my account, but without success. I kindly request assistance in resolving this issue. Thank you for your help and have a pleasant day.

I have noticed recurring charges of $4.99 per month on my debit card since 12/28/[redacted]. I have been unable to reach Google by phone as the line either leaves me on hold indefinitely or disconnects. The description on my bank statement reads as follows: 08/25 22:35 GOOGLE* Life3 Mountain View CA CKCD DEBIT [redacted]. I am requesting an immediate stop to these charges and a refund totaling $44.91 back to my card. Failure to comply will result in legal action. Kindly cease all charges and return the amount taken since 12/28/[redacted] to avoid further escalation.

My Google account has been hacked, and I have evidence to prove it, but so far, I haven't been able to get help. This has been a nightmare for three months, affecting me mentally, physically, and emotionally. I've taken steps to report to the FBI and IC3 INTERNET FRAUD COMPLAINT with more proof to provide. The hackers have even taken over my phone system, preventing calls and messages. I'm in urgent need of assistance as this has disrupted my only means of communication. If you need to reach me, please contact my mother at the provided email address. Thank you for any help you can provide in resolving this distressing situation.

Hello, My 10-year-old son has a Gmail account that is scheduled for deletion in 5 days because we have been unable to update his date of birth due to an error message stating he is not old enough to have a Google Account. Despite setting up Family Link with my account as instructed by Google, I am still unable to find an option to update his date of birth to prevent his account from being deleted. I have tried reaching out to Google through various channels without success, and the guidance provided on their help pages has not been helpful. Google suggests using the Family Link app to edit the account settings, but this option is not visible to me. Any assistance in resolving this issue promptly to save my son's account from deletion would be greatly appreciated. Thank you.

I was recently incarcerated from July 25 for 30 days, and during that time, my account was hacked, and the password was changed. The account recovery process has been frustrating, leading to dead-end pages redirecting me in circles. Despite efforts, the hacker altered my recovery email and phone number, rendering them useless for verification. Unfortunately, the security questions also seem non-existent or unattainable. As a Google One customer who paid for additional memory, I fear I may have lost access to my account, including crucial data. My email associated with the account has been [redacted], and I have been a customer since approximately February [redacted].

I believe my phone and Google account were compromised. The perpetrator changed the recovery email and phone number associated with my account, which has important data and extra storage purchased through Google One. They also performed a factory reset on my phone, erasing all my information, including contacts. I have found Google's support resources unhelpful and frustrating, leading me in circles. I am seeking assistance to resolve this issue and pursue legal action if the culprit is identified. Additionally, I am unable to access my Cash App due to identity verification concerns.

My Google account has been hacked, and the password and recovery email have been changed. When attempting to access my Google account, I received a notification stating, "Your account was changed 4 hours ago." I tried to reset my password by selecting "Forgot password?" but was prompted to enter a verification code from Google Authenticator, which I have never set up before. I am not receiving any verification codes and am unable to verify using my phone. I suspect the hacker changed these settings to prevent me from recovering my account. I use this account for multiple platforms and urgently need access. I am seeking assistance from Google to prove my ownership of the account or at least to deactivate it to prevent the hacker from accessing it further. Any help would be greatly appreciated.

I am experiencing difficulty accessing my old account, which I urgently need as it is linked to my stimulus payments and critical medical appointments. Due to losing access after damage to my Motorola StyloG containing the third form of verification, I have been locked out. I have already created a new account, which is similar but with a slightly different email. I am requesting assistance to reset the security settings on my old account to utilize it as a legacy account for emergencies. Due to relocating from Oregon, I am unable to connect to the previous WiFi network I used. I kindly ask for your support by providing a link to either properly set up the security, eliminate the secondary and tertiary verifications, or merge the two accounts into one. I greatly appreciate your help during this challenging time as I am currently at risk of homelessness without access to essential account information.

I have a Gmail account linked to my Google account with the email address [redacted] During a 28-month incarceration, I lost access to the phone number associated with this account. When trying to recover my account, I receive a code to my old number, which I managed to retrieve. After entering the code, it prompted me to enter a code sent to the email address I'm trying to recover. I am eager to regain access to my account as it holds precious pictures of my kids and family, as well as access to other linked accounts like banks and social media.

I have been dealing with an issue for almost two months regarding unauthorized charges from Google Play for game packages. These charges have caused me significant overdraft fees totaling over $[redacted]. Initially, I provided a range of dates for these charges, but Google Play requested each charge to be submitted separately, which amounts to around [redacted] to [redacted] charges. Despite submitting some charges individually, I only received a refund for one charge of $2.13 and was asked for more information on the rest. Although I was able to speak with a Google representative over the phone who assured me of a response within 24 hours, it has been a month without any updates. I am frustrated and would appreciate a callback for resolution.

A couple of years ago, my girlfriend locked me out of my Google account, which was under the name Sean Shaffer [redacted] at gmail.com. I remember most of my passwords, but I still can't access my account. It contains important business information from when I was in school, including contact numbers and other essential data. My whole life was on that Google account, and I feel helpless without it. I'm reaching out for help to open my old Google account as I am the rightful owner. Please, I need assistance from a real person to help me regain access to my account. It's frustrating communicating with a computer when I just want to talk to someone who can understand my situation. I can prove my ownership, so please reach out to me via call or text at [redacted].

A few weeks ago, I accidentally dropped my phone in the toilet while trying to dry it out using the vacuum exhaust. Unfortunately, when I attempted to log into my Google account, I realized that I couldn't remember my username. After mistakenly hitting the reset button, it wouldn't accept my usual username, [redacted] This username is linked to my Amazon account, and I'm having trouble getting a refund for items I returned because Google prompted me to change my username to [redacted] Please, Google, restore my original username to my phone as it is linked to my Amazon account and I need to access my refund. No one else has access to my username, address, or phone number associated with it. Your help in restoring my original username is greatly appreciated. Thank you.

I accidentally dropped my cell phone in the toilet and tried to dry it out with a vacuum, which led to a factory reset instead of a cloud reset. Now, I'm struggling to get help from Amazon regarding a refund. When I tried to use my original username, [redacted], Google said it was already in use, possibly due to the reset issue. I need my original username restored to my phone for the refund process. Can someone from Google assist me with this problem? Please contact me at [redacted]. Troy A.

Hello, I hope you are having a good day. I am trying to help my friend recover her Google account as she has forgotten both her password and the registered cellphone number. This account is crucial as it is linked to her Social Security System (SSS) account, which she also can't access due to forgotten login details. The email address in question is [redacted], linked to her MySSS account. I have tried the recovery page without success. Any further assistance you can provide would be greatly appreciated. Thanks, Gelin

Subject: Gmail Account Recovery Assistance Needed Dear Support Team, I recently received a concerning email notifying me that my Google Account, [redacted], was deleted due to a Terms of Service violation. Surprisingly, I did not receive any prior notifications about this issue. The email mentioned an unresolved matter, raising confusion as to what exactly went wrong. Furthermore, upon attempting to use the provided recovery link, I was unsuccessful in restoring my account. I would greatly appreciate it if you could assist me in reinstating access to my Gmail account. It is essential for my job applications, and I have linked my Yahoo email, [redacted], for verification purposes. Thank you for your prompt attention to this matter. Best regards, Deven V.

Hello, I recently damaged my phone and now I can't access my Gmail account, i.e., [redacted] The recovery options are asking me to recover through the same Gmail account, which I can't access. Another option is a new mail from Yahoo, but I never created that account; it was done either by Gmail or Yahoo. There is also my late husband's account named [redacted] I am not sure how this all happened. I need help to regain access to my data and accounts. Please assist me in accessing my phone number or my other Gmail account that I am currently using, which was also linked to the mentioned email addresses. I am unable to retrieve my important information and carry on with my tasks. Thank you in advance for your support. Best regards, Iquebalia Begam

Hello, I experienced an incident where I accidentally damaged my phone and now I am unable to log in to my Gmail account, [redacted] The recovery options are incorrect as it is asking me to recover through the same Gmail account for which I have no access. Another option is a new Yahoo mail account that I did not create myself; it was either done by Gmail or Yahoo. My husband's account is also associated with this, named [redacted] I am puzzled as to how this situation came about. I have important memories of my late husband and all my data stored there. Please assist me by providing access via my phone number or another Gmail account that I use, which is also associated with the above-mentioned email addresses. I desperately need help retrieving my data and continuing my regular tasks. Looking forward to your positive response. Thank you, Iquebalia Begam

Unfortunately, my friend is unable to access her Gmail account as she has forgotten her password and no longer has access to her recovery email. She used IMAP/SMTP for years without setting up multifactor security. We are reaching out for assistance to prevent any loss of important emails. The email account in question is [redacted] Additional verification information includes the name Swantje Hoffmann, address Müllergasse 2, [redacted] Weinstadt/Endersbach, and date of birth 17.08.[redacted]. It is possible that a Swedish address might be associated with the account instead of the German one provided. We are willing to provide further identification such as a copy of an ID if necessary. Your help in recovering the account is greatly appreciated. Thank you, Dominik Jakobi In the field view 6, [redacted] Waiblingen +49 [redacted]7 [redacted]