Google Pay Customer Service Issues

I noticed a charge of $59.99 on 8/28/[redacted] from FIXD Auto on my credit card bill via Google Wallet. I did not authorize this charge and believe it is for a premium service I did not sign up for. There was no confirmation of this purchase, and I only recall purchasing the FIXD device itself. I have reached out to FIXD Auto to request a refund and am hoping to have the charge reversed promptly. The reference number on my bill is [redacted]. Please let me know if you require additional details. Contact me at your convenience. -David Deal Email: [redacted] Phone: [redacted]

Today, on October 12, [redacted], I unfortunately fell victim to a scam. I was expecting money for a sale on the OLX app, but instead, I ended up losing money. The scammer kept sending me SMS links to Google Pay, claiming that the payment was being sent to me. However, I ended up losing Rs 70,[redacted] in the process, and now the scammer is unreachable. I will provide all the details below. Initially, I received SMS messages like: "Hi MERCHANT. You've made a purchase of Rs [redacted] from VINIT KUMAR ([redacted]). Click to pay: [redacted]" Later, the scammer claimed to be refunding me, and the messages looked like this: "Hi Refund payment. You've made a purchase of Rs [redacted] from VINIT KUMAR ([redacted]). Click to pay: [redacted]" I admit I was gullible, but if there is any way to recover the lost funds, it would be greatly appreciated. I am willing to provide screenshots as proof. Thank you for your assistance.

I am trying to make a purchase from Got Apparel using Google Pay. However, after entering my new credit card details, I received an error message stating that my card information was rejected. I contacted my credit card issuer, Citi, who mentioned that they were receiving garbled information with a purchase amount of 0. Got Apparel suggested the issue might be with Google Pay, but I have been unable to reach them for assistance as they refer me back to the merchant. I am feeling very frustrated with Google Pay's lack of support. If I do not receive a response, I will cancel the order and advise Got Apparel to consider a different payment service.

I would appreciate it if Google Pay could contact me at [redacted]. I have been experiencing ongoing issues since December [redacted] with fraudulent transactions that continued until May [redacted]. Despite speaking to a fraud department member in January or February last year, my claim was denied as fraud, even though the activity shows real people's names involved. One individual named Kelly Schmidt from California made multiple unauthorized purchases from my account, along with another person from Japan. The fraud department initially said they could remove the charges, but a manager later declined, citing lack of evidence. I have submitted several claims over the past 9 months, and I am frustrated by the lack of resolution and attention to these fraudulent activities. I urge someone to address my concerns promptly. My contact number is [redacted], and my email is dmae711@ gmail.com. My name is Dorothy Flanagan.

I purchased Bluetooth headphones from Club Factory, but they arrived damaged. I attempted to return them for a refund twice, but the delivery and pickup personnel failed to come both times. Despite my efforts to contact Club Factory for a resolution, I have been unsuccessful in reaching them. This situation has left me feeling like Club Factory may not be a trustworthy company, as they have sent me the wrong product and are not providing the refund I am entitled to.

I have a situation where I sent $20 to a lady on OfferUp via Google Play. I am new to this payment method as I usually use PayPal, but it was not working with her account. After she did not receive the first $20, I sent another $20. Now, she has received the payment, but she is unable to complete the transaction. I need guidance on how to ensure she receives the money so that we can proceed with our transaction smoothly.

Hello, I attempted to make a payment for a product (kurti) from Selozaa on 2/12/[redacted] at 1:55pm through Ekart as the delivery partner. The transaction, amounting to Rs [redacted], encountered bank issues and is currently pending. The delivery executive, Sreenu Degawath, had already returned the parcel to the seller due to this delay. To prevent any complications, I request the payment to be canceled immediately and the amount refunded to my account. Thank you.

My father transferred [redacted] rupees from his SBI account to my Kotak Mahindra Bank account using Google Pay on November 22nd. It's been over two weeks, and the [redacted] rupees hasn't reflected in my Kotak Mahindra account. However, the [redacted] rupees has been deducted from my father's account. I have lodged a complaint through Google Pay but haven't received any updates. I am eager to have the [redacted] rupees credited to my Kotak Mahindra account promptly.

Hello, I made a payment for my Vodafone bill on Nov 7th through GPay. The funds were deducted from my HDFC account, but the payment did not show up in my Vodafone account. It seems there might have been a technical issue with your app that caused the payment to fail. I kindly request you to investigate this matter and refund me the amount, as well as compensate me for the late payment charges of [redacted]/- that I had to bear due to this app error. Please review this situation and feel free to contact me at [redacted] for any further assistance. Thank you, Anita

Hello, I'm reaching out from South Africa. I recently purchased airtime to make an in-app purchase for a game, Ark of War. Typically, I make purchases using the airtime linked to Google Play through Vodacom. However, today when I attempted a purchase, it was declined, yet my airtime was still deducted. Can someone please assist me with this issue? Thank you.

Four days ago, I transferred Rs [redacted] to my friend's account via Google Pay. Both of us received messages confirming the transfer, but when my friend tried to withdraw the money from the bank, they found no balance. I lodged a complaint with Google Pay support. After 6 hours, my friend received Rs [redacted]. Where is the remaining Rs [redacted]? Google Pay said it takes 3 days to receive the money, but today marks the 4th day. Are we being misled by Google? Is Google no longer secure? Where is my money? We work hard to make a living, and it's important for us to trust in services like yours. When will we receive the money? The customer care line seems to be constantly busy. Who can we turn to for help?

I made a transaction for a Jio recharge, and although my Google Pay app shows the recharge as successful, Jio didn't process it. I reached out to Jio's support, and they guided me through email and a phone call. After their help, I discovered the transaction wasn't completed through my Google Pay ID. I contacted Google Pay customer service, and they assured me that the refund would be processed within three business days. Unfortunately, the refund hasn't reflected in my account yet. I kindly ask for a prompt resolution to this issue.

I've had to resubmit my documents twice now for verification, and it's frustrating because I've already done this. I have $[redacted] waiting to be claimed, but I can't access it until my account is processed with the correct documents. Last time I did this, I received an email stating that the documentation was unnecessary. I need to sort this out quickly because I have bills that need to be paid today.

I transferred [redacted] rupees through Google Pay UPI to another account. The amount was debited from my account, but it was not credited to the payee's account; instead, it went to a different account. This issue occurred on November 1st, [redacted]. I have raised several complaints about this problem with the bank, but the bank representatives have not provided satisfactory answers. Please investigate and resolve this matter promptly.

I am facing an issue with a money transfer that went to an old card instead of my current one on Google Pay. The sender confirms the transfer, but I haven't received it. I've tried contacting Google Pay via various phone numbers listed on their site, but encountered issues with all of them. The first two numbers were not working, and the last one directed me to resolve the matter online. Oddly, I can't find any details on my Google Pay account on my phone or laptop, despite being able to see previous transactions on a different active card. This situation has been puzzling, and I've invested considerable time trying to solve it. I am looking to speak with a customer service representative to resolve this matter promptly.

I reside in Bangalore, India, and am a retired individual on a pension. I was searching for the customer care number of a local courier service to inquire about a package delivery. After contacting the number displayed in the search results, I was informed that my package could not be delivered due to an incorrect address provided, leading to its return. To arrange a redelivery, I was asked to make a payment of INR 5. Subsequently, I received an SMS containing a payment link. Upon clicking the link, I was prompted to enter my Google Pay PIN. Unfortunately, within a short span of 10 minutes, multiple unauthorized withdrawals totaling INR [redacted] were made from my account. I am uncertain about the next steps to take and how I can recover my funds. Any advice would be greatly appreciated.

I sent Rs. [redacted] via Google Pay UPI to a person's SBI account, but the amount was debited from my account and not credited to the intended recipient. After contacting Canara Bank officials, they found that the amount went to a different person's account. I have successfully sent money to the same person before using their phone number through Google Pay, so I am confused about how this one transaction got mixed up. I kindly request assistance in investigating and resolving this issue promptly to ensure the refund of my amount. Thank you.

For Indian customers: Thank you for reaching out. Our customer care number is +91 [redacted], and you can reach us between 9:00 am to 9:00 pm. We offer 24-hour chat support and are eager to assist you; please leave us your question. For other regions: We are currently working on setting up a hotline service. In the meantime, you can contact our 24-hour chat support for any assistance you may need. Thank you.

I received an alert on Gpay to verify a credit card that I no longer have as it has been shredded. The credit card is a Visa ending in [redacted]. I purchased a $10 Google Play card from Walmart, but when I tried to redeem it at home, I couldn't. I submitted a report with all the necessary documents. The email responses from Google indicate they found inconsistencies in my account information related to names. The account is under James Forsyth, the card is under James Forsyth, and my verified bill is under James Forsyth, but my ID includes "Jr." I want this issue resolved promptly to avoid further frustration.

On December 27th, I ordered three jeans from Myntra online for different amounts - Rs. [redacted], Rs. [redacted], and Rs. [redacted]. I paid using Google Pay. When the parcel arrived the next day, there was a size issue with the jeans priced at Rs. [redacted] and Rs. [redacted], so I returned them to Myntra on December 29th. On the same day, I received a refund for the Rs. [redacted] jean but have yet to receive a refund for the Rs. [redacted] jean. Myntra assured me that they initiated refunds for both jeans on the same day. They suggested contacting Google Pay support for assistance. Despite numerous attempts, I have not been able to get through to customer support at Google Pay after being transferred. As of January 3rd, I still have not received the refund for the Rs. [redacted] jeans. I would appreciate it if this matter could be resolved promptly. I have attached a screenshot of my bank statement showing only the refund for Rs. [redacted].