Google Pay Customer Service Issues

I recently purchased a new Tab4 for my partner and we transferred his account onto it. Despite not providing any bank account information this time, you have linked my details to his account. He has not made any purchases on the device, yet there have been nine unauthorized transactions from November 1 to November 2, totaling over $60. I would like this issue to be resolved promptly.

I recently made in-app purchases using my debit card, but today I encountered an issue where my payment was unsuccessful. When I tried to re-add the card after removing it, I received an error message saying, "Transaction declined: Invalid Payment method," even though I input the correct and up-to-date card information. I am puzzled as to why Google Play Store is declining my debit card, as I have successfully made numerous purchases in the past using the same card for both national and international transactions. I would appreciate it if this issue could be resolved promptly so I can proceed with my purchases. Thank you in advance.

On Thursday, May 3, [redacted], around 3:30-3:45 a.m., I encountered difficulties making an in-game purchase through Google Wallet while playing "Bingo Showdown." Despite receiving an ERROR message without a specific code, I kept encountering issues when trying to cancel the purchase, with the boxes continuously cycling through. Finally, after numerous attempts, I managed to exit back to the main game screen. Between 3:49 a.m. and 4:58 a.m., I received texts indicating money was taken from my bank account and Boost Mobile phone balance, totaling $36.64 and $10.48 respectively. However, I did not receive any game credits or power-ups despite the deductions. I kindly request that Google Wallet rectify this error promptly and refund the deducted amounts. Sincerely, Michele T. L. User of Google Wallet

On February 17, [redacted], I bought a blog from Brandon Belcher after seeing his YouTube video. Unfortunately, the blog did not work for approximately two weeks. Despite my numerous emails expressing my concerns, Mr. Brandon Belcher explained that his system was hacked. I am skeptical of his explanation. I provided the Google Wallet transaction information below. I have asked him to fix the issue or refund my $99.00, yet he has not responded. As a senior on a fixed income, losing this money is a significant burden. I seek help in getting this matter resolved as I am worried he has no intention of addressing it. Thank you. - J. Williams, [redacted] Time: February 17, [redacted] 12:25 AM EST Method: Visa •••• [redacted] ID: L.[redacted]-EA28-10D8-[redacted]

I made a purchase on 5-10-18, thinking it was a double charge. I disputed it with my credit card company. They sent me a letter stating my records show two purchases. I recall making one purchase, unsure if it went through due to not receiving the coins and potentially reordering. Hoping for just one charge, I bought $[redacted],[redacted],[redacted] coins. If I indeed made two purchases, I should have $[redacted],[redacted],[redacted] coins. Reviewing my history, there's no prior double purchase. I didn't receive $[redacted],[redacted],[redacted] coins. I only buy during the 3-for-1 coin deals. Please review and either refund me or credit my account with $[redacted],[redacted],[redacted].

I have provided all the necessary information. During our conversation, it became apparent that they intended to refund all the money, including the $[redacted] Google Play card. Adam Smith then proceeded to withdraw all the funds, block me from accessing my account, and insult me using derogatory language. I was shocked and could not believe the inappropriate behavior, especially coming from what I thought was Google's customer service. Now, my friend is locked out of PayPal and Google. I urgently need assistance. If a supervisor could contact me, I would like to share the full details of this incident. Our small business is now in jeopardy as we have two Sweet 16 parties scheduled for tomorrow and we are unable to pay due to $[redacted] being stolen from the account. My contact number is [redacted].

I am experiencing a problem with Google Pay. Someone named Deyda Gonzalez has used my account to receive money without my consent, resulting in a theft of $1,[redacted]. Another individual, [redacted], has also taken $[redacted] from my debit card through my Google Pay account. I do not recall creating or using this account. I request assistance in identifying these individuals, recovering my funds, and pursuing legal action to reclaim the stolen money.

I have noticed unauthorized charges on my mother's checking account from Google Life360. The recurring charges of $2.99 have been deducted for quite some time, but we have no knowledge of this service. Google Life360 directed me to you as the source of these charges. I need your assistance in stopping these charges and arranging for a refund. We have never signed up for this service and lack any user information, as it is entirely unfamiliar to us. My mother does not have a Google Wallet account or even own a smartphone. Please investigate this matter and let me know what steps can be taken to resolve it promptly. Your prompt attention to this issue would be greatly appreciated. Thank you. Lisa B.

I made a payment of [redacted]/- through Google Pay to Striker Research on 5/2/[redacted]. However, they claim they did not receive it. I had to make another payment through a different bank due to the urgency. I tried to stop the Google Pay payment or have it on hold, but on 7/2/[redacted] I received a message stating the payment was done. Now Striker Research states they have not received the payment deducted from my account. I kindly request assistance in resolving this issue and having my payment refunded to my account as soon as possible.

I need assistance with my Google Pay account. Another user falsely reported that I did not provide what was asked, leading to my account being blocked unjustly. I did fulfill their request, but they falsely claimed otherwise to receive a refund and keep the item. I am requesting the reopening of my Google Wallet as this situation is unfair. Furthermore, I urge the suspension of the individual's account who made the false report. Your prompt attention to this matter is greatly appreciated. Google Wallet has been a valuable service for me, and I rely on its functionality. Please contact me at [redacted] or [redacted] I am grateful for your support and understanding as I address this issue. Sincerely, T. Burnham

Thank you for signing up for a free trial subscription from Poz Technology on Google Play. Your trial is scheduled to end on Mar 11, [redacted]. If not cancelled, you will be automatically charged the subscription cost of ₹[redacted].00 per month. Your order details are as follows: Order number: GPA.3[redacted]-6[redacted]4 Order date: Mar 8, [redacted], 2:09:37 PM IST Item Price: Monthly Premium (Number Finder) - ₹0.00 Total: ₹0.00 (Includes GST of ₹0.00) Payment method: Vodafone By subscribing, you authorize Poz Technology to charge you the subscription cost monthly unless cancelled. For more information or to cancel, please contact Poz Technology. Please refrain from replying to this message as it is an automated notification from Google Play regarding your subscription. If needed, you can find further assistance on the Google Play help center. It seems there may have been an issue with Google Pay (Tez) that requires clarification.

I am writing to express my disappointment with my Google Pay account (GPay No. [redacted]). On the 1st of April, a payment I made appeared to have failed according to my GPay statement, yet the amount was deducted from my bank account. I was forced to settle the payment with cash to avoid any further issues. To date, the deducted amount has not been refunded to my account, causing significant inconvenience. This lack of resolution and customer care from Google Pay is unacceptable. I request that the amount be refunded promptly. Following this incident, I am considering discontinuing the use of GPay altogether. Your immediate attention to this matter is appreciated. Sincerely, N. Thambikumar

I would like to address two issues regarding an ongoing ticket. I experienced a 14-hour wait for a customer service agent to assist me and spent an additional 2 hours trying to update the ticket details. Despite making multiple calls to various provided numbers, I kept being redirected to the automated system, resulting in a frustrating and record-breaking amount of hours spent seeking assistance. I have recently been engaged in discussions with high-profile individuals from Saudi Arabia and Dubai regarding a movie financing opportunity. I require resolution for 7 unauthorized charges from Google Pay that have impacted my bank account. I do not use Google Pay and did not authorize these transactions. Additionally, my debit card details have been changed due to numerous unauthorized charges. I seek clarification on whether the funds will be reimbursed promptly to my account.

I am urgently seeking assistance to address a pressing issue before the morning of April 22. I have discovered 7 unauthorized Google Pay charges of $47 each on my bank account that I need refunded promptly to maintain my cable and internet services. Despite reaching out to various representatives, including those associated with the Saudi Crown Prince and Dubai's Sheikh, regarding film projects involving autism, I am still experiencing these charges. A direct phone call would be greatly appreciated, as I've spent hours searching online and waiting for responses, only to be directed back to the beginning without any human interaction. I am uncertain if the funds can be returned to my account smoothly since my debit card number has been changed to prevent further unauthorized charges. I urge for swift resolution like the efficient handling of Amazon charges in the past. I request confirmation that the $47 x 7 charges will be refunded to my bank account by the morning of April 22, even with the updated debit card information. Thank you for your attention. - Nina Forest

In April [redacted], I attempted to purchase tokens for the sports game "Top Eleven," but despite the payment from my bank, the tokens have not been credited to my gaming account. I have provided a screenshot of the error to the game's support team, and after almost six weeks of interaction, the issue remains unresolved. As a dedicated player who has invested a significant amount in the game, the delay has caused my interest to wane. Kindly expedite the delivery of the purchased tokens and consider offering additional tokens as a gesture of goodwill. Thank you. - Richard Dawson, 89sfgiants

I need to replace my stolen phone urgently and I am facing difficulties without it. I feel vulnerable and need a phone to stay connected. I require help to access funds at Western Union located on 82nd and Powell Street in Portland, Oregon. I need to make a payment to obtain a new phone before the location closes in an hour and a half. Could you kindly assist by transferring money to my account? I am striving to purchase a reliable phone like an iPhone from T-Mobile, as suggested by Andrews. I am desperate for support today and appeal for the codes to collect the money at the Western Union station on 82nd and Powell. I appreciate any help as I find myself in a challenging situation without a phone for communication.

I have noticed two unauthorized charges of 9.99$ each for an in-app purchase I only authorized for 0.99$ on the Fishdom app. The charges occurred on 7/27/19 and 8/5/19. When I attempted to buy the 99 cent diamonds, I was prompted to enter my password. After resetting my password, it immediately confirmed a purchase of diamonds for 9.99$, without providing an opportunity to confirm. This happened once before, and I let it go, but now it has occurred again despite my caution. I am disappointed with this unexpected charge as I value my hard-earned money. I have tried to contact the app developer without success. The lack of a direct contact number has left me frustrated as I prefer speaking to a representative for quicker resolution. I request a refund for both unauthorized transactions.

I attempted to make a payment of [redacted] rupees to Sahara Travel in Hyderabad on August 15th. After two failed online transactions, while on vacation, I paid them in cash. Later, I discovered [redacted] rupees were debited from my account. The travel company confirmed they hadn't received any funds. Checking Google Pay, I saw the transaction was still pending. On August 18th, I received a notification that the money was deposited. However, the recipient stated no such amount was credited to their account. Despite Google Pay's instruction to wait three days for the transaction to reflect, nothing changed. I am now unsure what happened to my money and how to proceed to recover it.

I recently purchased 3 coin packages for my son on Google Play, but only one purchase showed up on my Gmail receipt. I spoke with a representative, but had no proof of the additional two purchases. Luckily, I realized my mother's Gmail was connected to the tablet where the purchases were made. After disconnecting her Gmail and obtaining access to it, I found the proof of the transactions. This situation has been very stressful for both me and my son. If you need to reach me, please contact me at [redacted].

Hello Team, I placed an order for several products on October 1. I received a notification this morning stating that my order had been delivered successfully. However, I did not receive any prior calls from the courier service, and the product itself never arrived. I checked with everyone in my office, and no one received a delivery on my behalf. Although I received a message and the update in my Clubfactory account, the item is still missing. Please investigate the matter and provide me with an update. Order Number: SO[redacted]70 Thank you, Yogalakshmi.P