Google Nest Customer Service Issues

I'm experiencing an issue with my Nest/Google Wifi where I'm only receiving half of the speed I should be getting. Spectrum has already replaced the modem, and I am getting the correct speed ([redacted]) directly from the modem. However, when connected through the router, my devices are still only getting half the speed, or even less. A cable technician mentioned that the duplex speed might be set to half, but I'm unsure how to check this setting. I reached out to support, but they did not return my call as promised. What steps should I take now to resolve this issue?

I have been dealing with customer service for about 7 hours and have not been able to resolve my defective Nest issue. One of the Nest agents confirmed the defect about 6 weeks ago, and I received two emails on 8-31-[redacted] with confirmation numbers. Despite this, I have not received my replacement Nest. I have tried multiple avenues to get this sorted out, but I keep receiving conflicting information. I am extremely frustrated with the lack of resolution and would appreciate it if a manager could reach out to me directly. I am tired of waiting on hold and need this issue addressed promptly. Thank you, Erv Tistler.

Hello, I have a larger house with two climate control zones, upstairs, and downstairs. To upgrade, I bought two Google Nest Learning Thermostats from Home Depot to replace my older Honeywell units. However, the licensed HVAC installer couldn't get the upstairs unit to connect to the app on my phone, though the downstairs unit works fine. I have two questions: 1) Should I return the non-connecting upstairs unit to Home Depot for an exchange? 2) If so, should I swap it for a different model like the Google Nest Thermostat E, choose another model to match the downstairs thermostat, or stick with another Google Nest Learning Thermostat for upstairs? I appreciate your prompt response and recommendations. Thank you. --- Cliff Tyler --- ([redacted]) or [redacted]

I have three cameras set up - one in the backyard, one pointing at my driveway, and one on the doorbell capturing visitors. The backyard and door cameras are functional, but unfortunately, the driveway camera is not working. It's showing as offline on both the Nest app on my phone and the Nest screen. Despite being connected, it consistently displays as offline status. This is frustrating as I am still paying for this camera. I am seeking guidance on how to resolve this issue promptly. Thank you.

On July 23rd, I bought two (2) 3-packs of Nest Indoor Cameras from Home Depot. When I paid at the register, they said the items were out of stock and should arrive the next week. I paid in full, have a receipt, but have not received them yet. Despite visiting many times and speaking with various staff members, my order remains unfulfilled. During my latest visit to Home Depot on Eastwood Road in Wilmington, a Customer Service Manager offered a refund, claiming the products were rung up incorrectly. However, I declined as I want the cameras I paid for. The manager mentioned Nest had stopped making cameras to produce masks due to COVID, but I find this hard to believe. I intend to contact Nest directly to seek clarification. I am puzzled as Home Depot seems to have plenty of purchase slips available but no cameras. Safety is paramount, and I need the cameras. Any assistance is greatly appreciated. Thank you. #staysafe - LN

I am experiencing an issue with excessive recordings triggered by passing vehicles and flying bugs around my Nest Doorbell. Despite adjusting the motion settings, the problem persists, making me consider returning both units due to software malfunctions and cancelling the Google recording subscription. Our house is [redacted] feet from the street, and I believe implementing a software delay to prevent unnecessary recordings would greatly improve the situation. My wife shares my concerns about the system's performance, echoing the sentiments of many customers. Frank

Yesterday morning, I accessed my Nest Thermostat app to check the house temperatures. In the afternoon, when I tried to open the app again, it prompted me to sign in with Google, which I didn't want to do. Even after attempting to log in with my regular credentials, it kept indicating that the information was incorrect. I then chose the "forgot password" option but never received the reset link despite trying twice. Prior to yesterday afternoon, I had never encountered the need to sign in. I prefer not to use the Google sign-in method.

I contacted Nest on October 13, [redacted], and spoke with Richell regarding my Nest subscription. I transitioned to Google Nest and had to pay the $60.00 annual fee again after previously paying the $[redacted].00 annual fee for the first-generation Nest. Richell said I would receive a refund check of $[redacted].70 in 7-10 business days, which has passed. I find it unjustified as it's not the full amount paid previously. I tried calling twice but was on hold for at least 30 minutes each time and then told they couldn't take my call. I'm extremely dissatisfied with this unprofessional and unethical service. I demand to know the status of my refund and why it's not the full amount. I feel compelled to receive a full refund of $[redacted].00 due to the additional $60.00 payment under the new program, which required me to create a new Gmail account, compromising my comfort and convenience. I expect an immediate response. Thank you.

Every time I attempt to contact customer service, they insist on scheduling an appointment. Despite setting up the appointment, they consistently call eight hours later while I'm at work, instead of within the agreed-upon time slot. This lack of punctuality and organization cannot be solely attributed to the pandemic anymore. I simply wish to converse with a human representative rather than resorting to the chat function, which has not been effective in resolving my ongoing issue with the Nest thermostat failing to connect to my app. This problem has persisted for months, resulting in inconveniences like the thermostat not activating during hot weather and the inability to monitor it remotely during the cold season. Returning home to a freezing house without any resolution is unacceptable. It's disappointing to experience unavailability, unresponsiveness, and inadequate troubleshooting skills from customer service, prompting us to share this unfortunate experience with others.

I have a Nest 3rd Generation thermostat, and I'm finding that it swings a full 5 degrees from when it turns on the heat to when it turns it off. This level of temperature fluctuation is quite bothersome to me. My previous digital thermostat was much more consistent and accurate in predicting when to turn the heat off, providing a more stable and uniform temperature in my home. Although I appreciate the remote features of the Nest for my two homes, as a thermostat, it is not meeting my expectations for providing comfortable and consistent heat. I have tried various settings such as Early-on, Cool to Dry, Sunblock, and Airwave, but it hasn't resolved the issue. Even adding a Nest temperature sensor did not improve the situation. I am concerned about how the Nest will perform in extremely cold weather. Any advice or suggestions on how to address this problem would be greatly welcomed.

Our wifi was compromised, and someone gained access to our Nest Thermostat, locking us out with a 4-digit pin. The original Nest account under [redacted] has also been taken over, making it challenging to recover access and change the pin. Back-up codes no longer work, and Google Authenticator on my iPhone was reset due to the breach. After reinstallation, the Nest app wasn't connected to the account. I managed to recover a secondary Gmail account, [redacted], but can't use it to control the Nest Thermostat. The primary account [redacted] is compromised. I'm struggling to regain control over my accounts and devices one by one. I urgently need access to my Nest Thermostat, as I also have two Nest fire alarms affected, and with the Florida heat, the thermostat is locked in a 3-degree cooling range.

I installed my Nest Hello doorbell, but it didn't work. I tried all the troubleshooting steps on the support pages without success. Following Google Support's directions, I returned the doorbell for a replacement. However, the replacement I received was defective, missing parts, and used. After multiple calls to Google Support, they promised to send the missing components, but they haven't arrived. Frustrated by the lack of progress, I requested a refund. Despite assurances, I'm still waiting for a resolution. I contacted a manager but didn't receive a callback, adding to my disappointment. In order to rectify the situation, I am requesting a new Nest Hello Doorbell with all components and original packaging. Additionally, I am seeking a full refund for the original purchase. The delays and inconveniences I have faced deserve compensation. I hope for these issues to be resolved promptly, preferably before Christmas.

I am having trouble connecting my Nest "Dropcam" to my WiFi after successfully setting it up. I have reached out to Nest through chats and calls but have not received the assistance I need. Despite being promised a phone call from a senior specialist twice, I have not received one. I am frustrated with the lack of support from Nest and their inability to help me with what I believe is a simple issue.

Hi there, I am facing two issues with my Nest thermostat. Firstly, it has stopped connecting to the internet consistently since last June and now doesn't connect at all, despite no changes in my wifi settings. While not a major concern due to working from home during COVID, the bigger problem arose three months ago. The thermostat randomly powers down, disabling the heat function. To resolve this, I remove it from the base, charge it, and reattach it, which works temporarily. This has become a recurring issue that happens suddenly every few weeks.

Two Nest Learning thermostats were recently installed in my house, one on the first floor and one on the second floor. Each had two correctly connected wires - one red and one white. However, there seems to be an issue with the boiler's relay, it's making noise and blinking. My boiler is a one-year-old U.S. Boiler Company model X-205N-GH. The installer mentioned that the relay might burn up if the Nest thermostats are left installed. I have to remove the Nest thermostats and reinstall the old ones since they may not be compatible with my heating system. I hope someone can provide assistance with this issue; otherwise, I might have to return the Nest thermostats.

In March [redacted], a Nest thermostat was installed alongside a new boiler. On December 5th, [redacted], the thermostat was unable to connect to the heat link despite several attempts. The company responsible for the installation was unhelpful, stating that any further issues should be directed to Nest. With no heating available that day, an emergency technician disconnected the heat link after finding it was outputting only 24 volts instead of [redacted] volts. After resolving the manual operation of the boiler, attempts to have the faulty Nest replaced by the company were unsuccessful, as they claimed it was now Nest's responsibility. Seeking assistance from Nest support to obtain a replacement thermostat and ensure a prompt re-installation.

My NEST thermostat's battery wouldn't recharge, and the red light was blinking. When I contacted Google for tech support, after extensive troubleshooting, I was informed the issue was with my heater. However, upon calling an HVAC professional to inspect, it was determined that the heater was working correctly. The problem was indeed the NEST device. To resolve, I bought a new NEST thermostat for $[redacted] from Lowe's, installed it, and it is now working well. I am seeking a replacement NEST in white so that I can return the one I purchased to Lowe's for a refund. Thank you, Dennis M.

I recently had new Goodman furnace 2.5 heat pump/AC units installed and then upgraded to Nest thermostats. Everything worked well for about three months, but now that I've switched to heat mode, both units are tripping their breakers with code E74 showing up on the thermostats. I tried troubleshooting as per the Nest instructions, but I need some assistance as cold nights are ahead. Appreciate any help! - Rob L.

I have the Nest Learning Thermostat and downloaded the app on my LG Android phone. Unfortunately, I am unable to control the temperature from the app as expected. The only options I see are a house icon labeled "home" and another house picture labeled "away." I remember having the app once that displayed the thermostat interface resembling the one on the wall. Should I uninstall this current app, as it might be the wrong one, and try reinstalling it to access the version that allows adjusting the heat when heading home?

I have scheduled my Nest to heat only in the morning and evening, but it keeps turning on at random times throughout the day and night. I only need the heating at the specific times I have set. I do not want it to turn on if the temperature decreases outside of those times. Can someone please assist me with this issue before I get rid of the Nest?