Google Nest Customer Service Issues

I purchased a Nest Home Doorbell that came with months of free subscription. Before my trial ended, I paid for the monthly service as instructed. Even though the funds were deducted, my Nest account does not show the subscription. The support team mentioned it might be linked to a different home structure. Upon checking, my Nest account automatically linked to my Google Home account but the subscription does not reflect. I am unable to cancel the order placed three days ago, and monthly deductions will continue without a way to stop them. Nest representatives advised me to contact Google for assistance and provided a reference number: [redacted]5.

Hello, I have been using a Nest account with 4 cameras for about 8 years. My husband has always been able to access the cameras from his phone without any problems. However, recently Nest started requesting a secondary authentication code, which is supposedly sent to my email, for him to log in. Despite numerous attempts, I have not received any codes or notifications from Nest or Google on my email or phone. We are about to go out of town, and my husband needs access to the account. This issue needs to be resolved urgently. My email is: [redacted] His email is: [redacted] I have not transitioned my account to Google yet because I have two very old cameras that are challenging to reconnect to Wi-Fi once disconnected. Your assistance is greatly appreciated.

Hello, I have been using a Nest account for approximately 8 years, which includes 4 cameras. My husband usually accesses the account from his phone to view the cameras without any problems. Recently, Nest started requesting a secondary authentication code that is supposed to be sent to my email for him to enter on his phone. Despite numerous attempts, we have not received any codes or communication from Nest or Google on either my email or cell phone. We are going on a trip soon, and it is essential for my husband to access our account. This issue needs to be resolved. I can be reached at my email [redacted] and my husband at [redacted] I have not switched my account to Google yet due to difficulties reconnecting two very old cameras to Wi-Fi once disconnected. Your assistance is greatly appreciated. Thank you, Erin Macaluso

I have been in contact with 3 operators: David S., Cristian, and Kenneth, regarding the quality of a Nest Outdoor Camera. David S. provided great support but needed to transfer me to another person. Cristian was rude and automatically transferred me to Kenneth, who abruptly ended the chat without a word. The problem remains unresolved. If this is how customers are treated, I will stop future payments and return the product. After 4-6 months of use, the camera is not functioning as expected. I am a long-time Google user and very disappointed in the customer service. Please contact me at +[redacted]1 or [redacted]

I bought two Nest Hello doorbell units for Christmas from BestBuy. I installed them in mid-May when the weather allowed and after Covid-19 restrictions were lifted. The front door unit works perfectly, but the backdoor unit has issues with the camera and wifi, continuously going offline and online. I tried all the troubleshooting suggestions online, including resetting the camera and router, but nothing worked. I tested another unit, and it worked fine, indicating that the camera on the defective unit was the problem. I was unable to remove it from the app and lost access to the camera and wifi signal. I would appreciate a replacement unit or prefer a refund to buy another one at BestBuy promptly. They offered to sell me one at their cost to help out. I am willing to return the faulty unit and provide proof of purchase for the exchange. I need a working unit as I will be traveling soon and want to utilize the product as intended. Thank you for your assistance. Best regards, Jean E Guertin [redacted] [redacted]

I bought and installed a Nest Thermostat 3rd Gen in December [redacted]. It worked fine during the heating season, but now that we're using the air conditioning, it's been acting up. Even though it's set at 68, it's currently 74 indoors. Technicians confirmed the Amana propane heat pump/air unit is working. The thermostat signals the unit, but it doesn't cool to the set temperature when it's hot outside (92 degrees today). It only seems to work correctly when it's cooler outside.

We have an outdoor camera at home. My mother has the main account, and I also have an account for the same camera. Lately, we've been experiencing some connection issues. To troubleshoot, I attempted to log out and log back in using my mom's account, only to encounter an identity verification request via email. Unfortunately, we never received the verification email. Consequently, I created a new account successfully. I managed to connect the camera to the new account, but it was already linked to another account. I then deleted the camera from my account to disconnect it, forgetting it was still associated with my mom's account. I need assistance in disconnecting the camera from the old account and connecting it to the new one. Our home security has been compromised without the camera, and we would appreciate your help in resolving this matter swiftly.

I live in France and we have an outdoor camera at home. My mom has the main account, and I have a separate account for the same camera. We've been experiencing some connection issues, so I attempted to log out and log back in using my mom's account. Unfortunately, when I tried to log in, the account required identity verification by sending an email to my mom's address, which we never received. As a solution, I created a new account and successfully connected the camera to it. However, the camera was still linked to the old account. To resolve this, I logged into my account and disconnected the camera. Regrettably, I overlooked that it was still connected to my mom's account. I would appreciate assistance in disconnecting the camera from the old account and connecting it to the new one as we have been without camera surveillance for days, and it's affecting our sense of security.

I am encountering an issue with the Nest website on my PC when using Firefox's latest version. The sign-in page now prompts for a security step involving receiving an access code via email, which has not been received despite multiple attempts. As a result, I have been unable to access my security cameras and sensors for several weeks, rendering them unusable. I urgently need this problem resolved to regain access to my security devices through my PC. I suggest either fixing the malfunctioning "Google captcha" code or providing users with the option to choose their preferred level of security without these added complications. My primary goal is to be able to monitor and manage my devices through the Nest platform effectively. I would appreciate any assistance in resolving this matter promptly.

I have an older [redacted] sq ft home with a basic furnace and no a/c, ventilators, or humidifiers. I am trying to install a new Nest thermostat version 3 with just 2 wires – black and white. After watching a tutorial on YouTube, I plan to connect the black wire to Rh and the white wire to W1. However, I've noticed that my thermostat sometimes doesn't respond in the mornings, whether adjusted manually or through the app. I heard that the Nest thermostat may not work efficiently with only 2 wires. Living in a cold winter area and being away from home for work, it's crucial that the thermostat functions properly. If my wiring is not compatible, I may need to return the thermostat to Best Buy soon. Please advise promptly. Thank you.

I recently installed a new modem and had to update my network name and password. After reconnecting my camera, I noticed it was placed differently on my home screen and all the settings were reset. I need help to only change the network information without losing my camera history, labels, zones, etc. This situation is very frustrating as I had painstakingly installed some of the cameras in hard-to-reach spots. I'm concerned about losing the history data that I am paying for. Can someone assist me with resolving this issue and ensuring that my cameras maintain their previous settings and history? Thank you.

I am frustrated with the Google/NEST acquisition. After a long day as a Poll Commissioner, I returned home to a hot house due to my NEST app no longer working. My wife faced issues with her password after being prompted to log in through Google, as we rarely use it. The merger seems like a ploy to market Google products and invade our privacy. I dislike Google tracking my activities and now feel forced into their ecosystem. I am unsure how to break free from Google's influence on NEST without incurring substantial costs. I am actively transitioning away from Google services to safeguard my privacy. I plan to express my concerns to Google about this problematic integration.

I'm having difficulty migrating to Google. It has been a nightmare with no support available. I am unable to find the appropriate app, possibly "Home Google." I completed all the necessary steps to migrate, but I cannot sign in with my new Google address and password. There are issues with changing my password and receiving the verification code via email for identity verification. I attempted to locate the Google app on the App Store for Mac, but I was unsuccessful in finding it. My attempt to change my Google address to [redacted] has been a mess. My contact number is [redacted].

I have two homes linked to my Nest account under my Gmail email address. Recently, I sold one house and intended to remove it from my account to add my new home. However, when I tried to log in, I received an error message stating my email or password was incorrect, even though I used the same credentials earlier to access my cameras. I initiated a password reset, but despite Nest supposedly sending the email to reset my password, I couldn't find it in my inbox or spam folders, hindering my ability to access my Nest account. This issue has prevented me from viewing the cameras in the house I wanted to keep in the account after paying the annual fee. Unfortunately, I've been unable to reach Nest support for assistance through phone or chat. Simply sharing the password reset link won't solve the problem since I'm not receiving the reset email.

We recently had a new 2-stage A/C unit, a Carrier 25HCB648A003 with Air Handler FV4CNF005LOO, installed. The system appears to have issues as it is consistently off by 6 degrees all day. I am unsure if the Nest unit is wired correctly after the installation. Although the Nest version should work with a 2-stage unit, we are considering if this may be the cause. Despite the suggestion to install an ECOBEE5 thermostat, we prefer keeping the Nest. I have a photo of the current wiring available. For assistance, please contact me at [redacted] or respond to email.

We are currently using 3 Nest cameras and recently purchased a Nest Aware subscription for $[redacted] for the year on 5/19/20. After acquiring a Google Home and attempting to connect it, it caused issues, leading us to disconnect it. Since then, we had to individually reconnect all the cameras, resulting in the loss of their history. Additionally, the Nest Aware subscription does not show up under our profile anymore. Moreover, all 3 Nest cameras frequently cut out for extended periods throughout the day and night, which is unacceptable given the cost of the cameras, the internet expenses, and the Nest Aware subscription fee we pay. Presently, we are on a "free trial" since the subscription is not displaying in our account.Overall, we are disappointed with these issues.

I am struggling a bit with my Nest equipment. I have one unit that controls different temperatures for upstairs and downstairs. The downstairs unit is connected to my wifi network and shows up on my phone, but the upstairs unit is not connected for some reason. Today, I noticed around noon that the AC seemed off upstairs, and later on, it felt like the AC wasn't working downstairs either. I tried adjusting both thermostats to turn on the AC, but as of 4 pm, neither level is working. I have scheduled an AC repair for tomorrow afternoon, but in the meantime, I would appreciate some guidance on the settings to understand if I may have accidentally affected the AC by adjusting the thermostats or if there is a need for repairs. Thank you.

Dear Nest, Western Exterminator is requesting $[redacted] to use dry ice in my Master bedroom to eradicate a bed bug infestation, and they plan to use heating equipment for 5 hours. I am unsure if this extra charge is necessary. Could you please provide guidance on disabling the Nest detector in the room or advise on how to avoid the $[redacted] fee scheduled for Friday, August 28th? Kindly contact me via email at [redacted] Thank you. PS: I encountered issues accessing Nest online and failed to sign in despite receiving multiple email codes.

I recently installed a Nest Gen 3 thermostat on my water source heat pump, which only had 4 wires (no common wire). I connected the Y1, W1, R, and G wires the same way the old Honeywell thermostat was installed, and it worked well for years. However, I couldn't find the heat pump option when programming the thermostat, possibly due to only having 4 wires connected. When the thermostat commands cooling, the system operates in heating mode because the reversing valve doesn't energize. The old Honeywell thermostat may have had a feature to send voltage on Y1 and W1 to switch the reversing valve, as W1 connects to O on the Carrier board of the heat pump. I could not find any options on the Nest thermostat to switch voltage or instructions for a 4-wire configuration on a commercial water source heat pump. Any suggestions would be appreciated. Thank you, Darren A.

All three of our cameras are currently offline. We have attempted to reset the system and router various times, but the issue seems to lie with the NEST system. A message instructed us to connect via Gmail, which is peculiar as our account is linked to a Hotmail email address. Despite trying with my wife's Gmail, we were unsuccessful. NEST has notified us of an account cancellation due to attempting Google sign-in, and the "noreply" email to address the matter was unhelpful. Live chat support is unavailable due to Covid, and phone support is not an option at the moment. This has left us without security cameras, which is concerning, especially since we've paid for a year's NEST subscription. Finding a solution has become urgent, and any help would be appreciated.