Google Nest Customer Service Issues

I have two questions: Our gas bills were unusually high last month, three times higher than normal, even though we were away for six weeks with the Nest thermostat set to 53 F. We received a message about a lost Internet connection. When this happens, what do the temperature settings default to, and how can we restore the connection remotely? Secondly, we've been using a programmed schedule on the thermostat since returning, and it's been effective. If we switch to eco setting now, will it override the schedule? I couldn't find clear information online about how eco settings work. Thank you. - P.J.

Hello, I am a Sabbath observer seeking clarification regarding the Nest system. I have a few inquiries that I would appreciate assistance with or referrals to the appropriate resources. 1. On days when Nest is scheduled, will the sensors remain active and monitor activities in the household? 2. Does the manual away mode take precedence over the sensors mentioned in my first question? 3. Is the data collection by the sensors ongoing? I appreciate any guidance you can provide.

I set up a Nest thermostat E roughly four weeks ago. While someone is usually at home, I do not utilize Home/Away Assist or Auto Schedule. My daily programming consists of 67º at 6:30 AM and 59º at 10:30 PM. Despite enabling Early-on with a maximum duration of 5 hours, it does not appear to be working correctly. The timing for reaching the 67º target temperature varies each day, ranging from 6:30 AM to 9:15 AM, even when outdoor temperatures are consistent. The furnace typically kicks in between 4:30 and 5:00 AM, so the delay is not due to the maximum duration setting. I am curious why the Early-on feature is not functioning as expected.

I recently set up a Nest Hello doorbell and replaced the transformer. While the doorbell functions correctly, I'm having issues with my two indoor chimes - only the downstairs one is ringing when the doorbell is pressed. The upstairs chime is not working and also emits a humming noise every couple of minutes. Both chimes are connected with two wires labeled "Front" and "Transformer." Can anyone offer assistance with troubleshooting this problem?

I have a third-generation Nest thermostat programmed to lower the temperature to 66°F at 10:00 pm and raise it to 72°F at 6:30 am. However, I noticed that although it kicks in at 6:30 am, it only goes up to 68°F. If I adjust it manually below 68°F, it comes back down, but then only goes up to 69°F before shutting off again. It keeps repeating this cycle, increasing by 1°F each time until it reaches its intended target.

Hello! I received a Nest thermostat last March/April through an Air Miles redemption, but unfortunately, it doesn't function properly in my home. I attempted to return it, but didn't receive a return label. Subsequently, I was sent a replacement Nest thermostat, which is experiencing the same issue as the original. Despite a technician validating compatibility, it seems we may require a different model. I am considering returning both thermostats to obtain a refund of my Air Miles as I plan to exchange them for a different product. Thank you!

I am encountering an issue with my tablet app prompting me to sign in, but I have forgotten my passcode. The email linked to my account is no longer in use ([redacted]), and I have updated it to [redacted] I am unsure how to change my username and password details. I have subscribed to the one-year video service and have the doorbell device and smoke/carbon detector. My service address is 85 Rainbow's End Court, Kleinburg, Ontario L0J 1C0.

I recently got a 3rd Generation Nest installed, and I'm experiencing a problem with Home Assist. I've set it up to switch to Eco mode when I'm away and back to Home mode upon my return. However, although Home Assist correctly detects when I've left the property, it doesn't always activate Eco mode as expected. For instance, last night I left at 18:55, but Eco mode didn't activate until 04:11 this morning when I had to manually trigger it. Interestingly, it does switch back to Home mode when I return automatically. I'm wondering if this is a known issue that is being addressed with a fix.

I recently purchased a home with a Nest thermostat, and the seller provided me with the Nest password. I have installed the app on my Android device, but as someone who is not very tech-savvy, I am unsure about the next steps. I have browsed through online forums but still feel uncertain. If I were to factory reset the thermostat, what would happen? Where can I find the "pin" number? While I have familiarized myself with the options on the Nest, I currently only use it manually like a traditional thermostat. Sometimes, it changes the temperature on its own, which I have not selected. Can you provide guidance on these questions, including how to reset the Nest and start fresh with the limited information I have? Thank you.

I mistakenly canceled my account while attempting to remove a duplicate "Home" I made in the app. I am unsure how to create a new account and have attempted to sign in with my Google account, which indicates I have a Nest account. Despite requesting a password reset, I have not received any emails. I would appreciate assistance in setting up a new account or resetting the password for the existing one. Thank you.

My Google Nest video doorbell has been on my door for years. Previously, the Google Assistant would announce visitors when the doorbell was rung, but it stopped last summer. I've tried various chat threads to fix this problem, with no success. Although I've linked Nest to my Google Assistant account, it doesn't appear under my devices. Even with voice announcements turned on in the Nest app, I'm not receiving any alerts. I'm eager to resolve this issue and would appreciate any assistance to fix this matter.

I have recently installed a Nest Hello doorbell, but I am experiencing a yellow ring and connectivity issues. The voltage at the contacts reads 25Vac when the doorbell is removed. The transformer is rated at 24Vac @ 100VA. I have double-checked all wiring, which appears to be correct. The previous doorbell was working fine. My digital chime is labeled "Front" and "Trans" with two wires, Front (White) and Trans (Gray), which have been connected to the supplied chime adapter accordingly. I am seeking assistance to troubleshoot and ensure proper functionality of the device with my Google/Nest home setup.

I attempted to migrate my current Nest account to my Google account in order to utilize my new Google Nest Hub, but unfortunately, none of the 5 cameras I own transferred over in the process. Furthermore, I am unable to log back into my Nest account using my old username and password. I have attempted to reset my password multiple times, but I have not received any emails to facilitate the password reset. The cameras remain associated with my old Nest account, preventing me from adding them to my Google account until I can successfully remove them from the inaccessible Nest account.

I am currently traveling outside of the US and trying to adjust the temperature at home using the app. However, I am unable to receive the code sent to my cell phone due to not having an international plan. I do have access to WiFi at my hotel and can check my Gmail. Is there a way to send the code to my Gmail address so I can make the necessary changes at home? This is crucial for me at the moment.

When attempting to open the app on my phone, I encounter the options "Home" and "+ add a product," which is new to me. Selecting "Home" directs me to "Home" and "Away," although I am trying to view my Nest Hello camera. Upon clicking "Home," it returns me to the previous screen, creating a loop. Tapping the three vertical lines on the upper left corner brings up "Messages, Support, and Chat," with options for "Undine Rd." (my street) and "Blackson" (my last name) at the bottom. I simply want to check my Doorbell camera and Nest Cams. On my iPad, the Nest app opens my three Nest cameras successfully, which is great. However, something seems amiss with my phone, possibly due to a request to merge Google and Nest. I find the Home and Away feature confusing. As an elderly individual, this situation overwhelms me. Occasionally, I am prompted to sign in to my Google account while trying to access the cameras on my phone, but I am unsure if it refers to my Google Home Network or my standard Google account, neither of which seem to work. Thank you, Karolle Blackson.

I tried to reset everything to enable “Home/Away assist” to function correctly. After deleting the app and restarting the modem and router (I have no cell service at home), I couldn't sign back in on the Nest or Google app. Despite several attempts to reset my password, I didn't receive any reset emails to either my Gmail or Yahoo! accounts. I'm frustrated as I need this to work before leaving my home. I've been on hold with customer service for half an hour, and I'm losing my patience. It's frustrating to see others with the same issue on online forums with no solution provided. I will try to contact them directly. I was able to resolve the issue by turning off the sensor that was incorrectly sensing activity in the house. Now, it correctly switches to “Eco” or shows “away” when I leave and “home” when I return, once I have cell service.

Hello, I recently purchased a Gen 3 Nest Learning Thermostat, and we are experiencing issues with it not switching to "away" mode when we're not home. I've ensured that my address is correctly entered in the system. Both my girlfriend's and my phones are synced to determine our presence, and our apps are up to date with locations enabled. Despite being away for 12 hours, the thermostat doesn't switch to "away" mode and continues heating as if we were home. Manually pressing the "away" button on the app doesn't activate the desired settings. Our home temperature is set to 70, and "away" to 68, but the thermostat doesn't adjust as intended. I've tried restarting my phone and the app to no avail. I've looked online for solutions, but none have worked so far. Any help would be appreciated. Thank you in advance. Jesse

I am experiencing two issues with my heating system. Firstly, the thermostat seems to be reading the room temperature incorrectly. A separate thermometer indicates that the room is actually 6 degrees cooler than what the thermostat displays, causing discomfort as the heater doesn't activate. Secondly, when the heater turns on, it runs for some time, but then the heat stops while the fan continues to blow, leading to cool air circulating instead of warmth. I suspect these issues might be connected, so troubleshooting the temperature discrepancy is my initial step to address and potentially resolve both concerns.

I recently purchased a Nest Thermostat model C7007es. I followed the installation instructions to replace the old thermostat with the new Nest one. Everything went smoothly, and I tested the heating system, which worked as expected. However, a few hours later, I realized that the heat was not coming up. Upon checking the Nest device, I noticed an Error E102 displayed on the screen. I inspected the wiring connections, and everything appeared to be in order. Could you shed some light on what the issue might be? In the meantime, I have reverted to using the old thermostat. Thanks, Corsino

I purchased the Google Nest Home Max based on a recommendation from a Currys representative to assist my mother who has vascular dementia and Alzheimer's. I needed a simple solution due to her health issues. I am also unwell and disabled, and it was a financial struggle to buy the devices. I will finish paying for them in May. However, I recently received a message saying the free subscription is ending, and I have to start paying monthly. This was not explained to me initially, and I cannot afford the additional cost. I am worried about the impact on my mother. I seek guidance on how to proceed with the Nest to avoid disappointing my mother after all the efforts made to help her use it independently. Your advice is appreciated. Thank you. - Glenda