Google Maps Customer Service Issues

My house is incorrectly displayed on Google Maps. The positions of my house and my neighbor's house are swapped. My address is [redacted] Doncaster Drive, Ellicott City, MD. When you search for [redacted] Doncaster Drive, it shows my neighbor's house at [redacted] Doncaster Drive as mine, which is inaccurate. Conversely, searching for [redacted] Doncaster Drive displays my house. I have a picture illustrating the correct alignment to assist in the necessary correction. My house, [redacted], should be marked on the left side, with [redacted] on the back right side.

There seems to be an ongoing issue with the address listed as [redacted] Webb Rd, Dothan, AL [redacted]. This incorrect information is causing confusion among visitors, including law enforcement. My business, QSI plant 2, is actually located at [redacted] Ross Clark Circle, Dothan, Alabama, which is in a different area from the address showing on Google. I have been trying to update this information for over a year with no success. It is crucial that this error is rectified promptly to avoid further miscommunications and inconveniences. Thank you for your attention to this matter.

I wanted to bring to your attention that our Google reviews seem to have vanished. We previously had over [redacted] reviews, and now they are gone. We are unsure why this has happened and would appreciate it if you could investigate and rectify the issue promptly. Business Details: Techno World - The IT Store Trivandrum, Kerala, India Pin Code: [redacted] Phone: +91 [redacted]

Subject: Concern About Misleading Location Information for Ajman China Mall Dear Sir/Madam, Greetings from Gulf Chinese Trading Corporation. We recently discovered a misleading fake location entry for Ajman China Mall named "阿基曼中国仿牌假冒商场," translated as Ajman China Fake and Shoddy Mall, accompanied by a highly malicious comment by the user "MALL CHINA." Despite changing the name to "AJ Trading," the false entry continues to appear in search results. We kindly request the removal of this inaccurate information. Additionally, we seek information on the user behind the malicious comment to potentially pursue legal action. Please update us on any developments regarding this matter. Email:[redacted] Contact Number:[redacted]

I am a business owner located at [redacted] Taylorsville in Louisville, KY. When this address is entered into Google Maps, the first address that appears is [redacted] Taylorville Road in Fisherville, KY. Sometimes our address doesn't come up at all, causing confusion for clients searching from the Louisville area. Customers only realize the error after driving to Fisherville, approximately 20 minutes away. The incorrect address in Fisherville is just a spot off the road without other valid addresses. This issue started a few months ago and I am unsure how to resolve it. Any assistance would be greatly appreciated. Regards, J.

I need help correcting Google's directions to my business. The current route is via a road that is not accessible by vehicles; it is rough and unpaved. The Municipality confirmed it is a private road. The accurate coordinates are 35.[redacted], 25.[redacted]. There is an alternative road after this incorrect one that safely leads to my Winery, causing inconvenience to visitors. The Winery is LYRARAKIS WINERY. Please remove this misleading road from the maps.

I've been experiencing issues with Google Maps providing incorrect directions to my home. This causes confusion for delivery drivers and visitors. The problem lies in the similarity of the addresses: [redacted] 87th Drive and [redacted] 87th Place. It misguides people, leading them to the wrong location. To clarify, at [redacted] 87th Drive, no turns are necessary off of 87th Drive, just a right turn into my driveway. I kindly request a resolution to this matter to ensure accurate navigation to my address.

Our business listing for Sammamish Locksmith / Sammamish Mobile Locksmith with 21 five-star reviews has been mistakenly removed from Google Maps. In its place, a scammer has added 15 fake locksmith listings in Sammamish, WA, all using similar names. These fake listings are associated with a nationwide scam involving KeyMe and deceptive practices such as the $29.00 locksmith bait and switch scheme.

I have a business account with Google for SVB Express Inc. in California. There's a picture of a truck from a company in Illinois after an accident on my profile, which is harming our reputation. I flagged it three times, but it hasn't been removed in over a week. I would appreciate it if you could assist in resolving this issue and deleting the damaging picture. Thank you.

I have a business located at a prominent junction listed on Google Maps. I would like to have my business name added as a landmark on Google Maps, so when customers are using the navigation feature and pass by my location, they can hear it mentioned in the voice guidance. I was inspired by hearing another business name mentioned while using Google Maps and would like to have the same for my busy location. Please reach out to me at your earliest convenience.

I live at [redacted] Tom Folsom Road, Thonotosassa, FL [redacted], where my family has resided for over 40 years. Recently, a new subdivision was built adjacent to my south property line, with Troncais Drive being the main road. However, since the construction 4 years ago, Google Maps incorrectly places my home within the new subdivision. This error is causing issues with locating my address using Google Maps for driving directions. I am currently working to rectify this situation.

In June, my address was updated for [redacted] services. It changed from [redacted] SE Hwy Z, Deepwater, MO [redacted] to [redacted] SE Hwy Z. While my regular mail is delivered correctly, all UPS and FedEx packages are being delivered to an address about 10 miles away ([redacted] SE Hwy Z) due to GPS inaccuracies. This ongoing issue has caused me considerable inconvenience, especially during the busy holiday shopping season. I've tried to correct the location on the map, but I'm uncertain when or if the changes will take effect.

I noticed that Google Maps is showing the route between Bakersfield and LA as open, even though all three routes to L.A. are actually closed. Two of them are closed due to black ice. Four of us missed our flights because of the incorrect information provided. It's frustrating that Google Maps couldn't update the road closure status, especially in this day and age.

When searching our home address on your site, it is not recognized. This prevents us from updating our profiles with our correct address. The map image shows our home as [redacted] Victoria Heights Dr, Dallas, GA [redacted], however, our actual address is 16 Tranquility Lane, Dallas, GA [redacted]. Our home is on a corner lot facing Tranquility Lane, not Victoria Heights Drive. The address [redacted] Victoria Heights Dr does not exist; it was the lot number prior to building our house. Please update your maps to reflect the accurate address. This issue is hindering us from conducting online transactions and updating our information. Thank you for addressing this matter. For further assistance, please contact me via phone or email. Thank you, Wayne A Mones

I have been trying for over a week to report a revision to my property address. The City and USPS created a new address for the same property. The old address, [redacted] Scranton St South, St Petersburg, FL [redacted], needs to be deleted from the maps as it's invalid now. The new address is [redacted] 46th St South, St Petersburg, FL [redacted]. Three steps are needed to update the correct information: 1) Delete [redacted] Scranton St South, remove the pin location, and the associated images. 2) Move the pin location to [redacted] 46th St South to show the correct property. 3) Update the street view with the current photo I provide, as the current image is outdated. Please contact me if you have any questions, as I'm having trouble resolving this issue through the website form. A. Earp

We own a Rental Property in the Dominican Republic and are attempting to add the location to Google Maps. The process is simple, as we can pinpoint the villa accurately and complete the necessary information. However, we encounter an issue when the application requests a "physical address" for code delivery. Living in a remote part of the Dominican Republic means we lack conventional postal codes and addresses, preventing us from receiving the verification code sent by Google. We have attempted the process multiple times without success due to this limitation. Any assistance would be greatly appreciated.

[redacted] King George Bay Road is inaccurately marked on the map. It is a private residence, not JW Lane. This mistake has caused disturbances, such as unwanted visitors, like the late pizza delivery incident on Saturday night. JW Lane is currently undergoing development, and having our address incorrectly listed has created confusion and disruption. Trucks that should be going to JW Lane are entering our driveway, leading to property damage and trespassing issues. I urgently request that this error be corrected without delay to avoid further problems.

When users search for my business, Kyabram Motor Inn, in Google Maps, they are directed to a website under the Kyabram Club banner with the phone number [redacted], which is incorrect. This is causing confusion as when people try to call, they reach the Kyabram Club at [redacted]1 instead. This misleading information is detrimental to both businesses and needs to be corrected to avoid further confusion. Thank you, Jutta Clarke.

I have submitted multiple requests to Google Maps to correct the street name from Ellington Circle to Ellingwood Circle in Framingham, MA [redacted]. However, these requests have been pending for weeks. This delay is causing significant inconvenience as I am unable to receive deliveries at my new address, 5 Ellingwood Circle. USPS recognizes the correct street name and delivers mail to my address without any issues. Even my banks and credit card companies had no trouble validating my address with USPS. I find it surprising that Google is taking so long and seems outdated in validating addresses.

Hello, I am currently using Gedys Intraware CRM Software. They provide an interface to Google Maps for locating accounts and routes. To enable this feature, a "Google Maps API for Work" key needs to be added to the configuration settings. After extensive online research, I had trouble finding information on how to purchase this key. I initially presumed a premium plan would include the necessary license, but it appears these plans are no longer available. I have set up a billing account and activated API keys for Maps JAVA and Geocoding. While this setup works to some extent, the CRM software provider mentioned it is only a "Test license" and that I require the Maps API for work. Any guidance on which license/API is needed would be greatly appreciated. Thank you, Berndorf Band GmbH Sabine Herrmann