GoFundMe Customer Service Issues

As the Director of Wiping Tears of African Children, I would like to bring to your attention a situation involving one of the young men we assist in Kenya named Wiliston Juma. He is affiliated with the Shelter of Hope and is suffering from a rare spinal tumor. Scheduled for surgery on January 6th, the procedure requires $[redacted], with additional expenses for post-operative care and orphanage support. We are hoping for a positive outcome. While nearly $[redacted] has been donated, I am inquiring about the funds' deposit status. Your assistance is greatly appreciated. Thank you, Judy K.

I created a GoFundMe campaign for Cassandra Di Maria in late January [redacted]. My name is Peter Gabriel. I handed over the management of the fundraiser to Cassandra for her to receive the donations. I expected that part of the fees deducted from each donation would ensure that all charitable donors received tax receipts, as this was my understanding of how GoFundMe operates. Unfortunately, the negative publicity surrounding the Canadian Truckers Rally impacted the success of our campaign to reach the $10,[redacted] goal. Cassandra has been battling stage 4 colon cancer, undergoing 17 chemotherapy treatments and a 16-hour surgery in January [redacted] after being off work for two years. I kindly request GoFundMe to issue the tax receipts promptly, as per the expectations of the donors, myself included, who contributed $[redacted].50 via MasterCard ending in [redacted]20 on January 24, [redacted]. Thank you in advance for your assistance. Best regards, Peter Gabriel

About three weeks ago, I created a Go Fund Me page to support my son's Boy Scout Eagle project. The project raised $[redacted].00, and it was completed on February 11, [redacted]. Now, we want to transfer these funds to our bank account to cover the project expenses. When trying to set up and verify the transfer, I was directed to the Ayden page for bank transfers. Clicking continue led to an error message stating: "Not supported. Hosted Onboarding is not available to the specified country ()." We reside in the USA, so I'm unsure why this error occurred and how we can proceed to access the funds. Despite trying to reach out to GoFundMe through their platform and help resources, I was unable to connect with a real person as they do not provide a contact phone number. Any assistance would be appreciated.

I am an 82-year-old beneficiary of a GoFundMe account set up by my granddaughter after my son passed away. I have been struggling to access the funds despite providing a copy of my check. After finally remembering the password, I am now faced with forgetting it again. I submitted the required online paperwork a few days ago, but now I am being prompted to use my phones, which is causing me distress. I am in desperate need of assistance as I am in pain and feeling overwhelmed. I have worked as an executive assistant, yet navigating this process has proven to be excessively complicated with numerous site requirements. I urgently require help to access the funds for my son's casket and burial expenses.

The animal protection organizations on Ibiza are facing financial strain due to a surge in cat populations post-Covid, coupled with the inability to conduct wild cat capture campaigns during this period. Donations are now predominantly directed towards funding numerous castrations. As dedicated animal rights volunteers, we tirelessly support animal welfare causes by tending to sick cats requiring medical attention, either from accidents or illnesses. The costs of medications and veterinary check-ups are particularly high, exceeding our private resources. Urgent assistance is required to provide medication and cover the expenses of crucial examinations for multiple cats in need.

Hello, I'm encountering an issue with your website while trying to raise funds for a Doctor on a mission in the USA. The page prompts me to leave after reading a paragraph, and there's no option to register the deposit bank account to complete the process. Can you advise on how to proceed? The registration is under FAURE Patrick, email at [redacted], and phone number +33 [redacted]91. Your guidance on finalizing the pages to collect funds is appreciated. Sincerely, P.F.

I'm Skye Gibson, and I created the account to seek help after a house fire. Unfortunately, I forgot the password, and when I tried the "forgot password" option, I didn't receive any emails. I intended to report that account from another one I created to prevent any losses. However, I realized my email was linked to the account. I urgently need access to retrieve the funds to assist my family. Please assist me in recovering my account.

My son created a fundraising account to support his voluntary work in Kenya. He is 16 years old, and we were unaware of the age restriction of over 18. After almost two months, it came to light that his age was an issue, and now we have been informed that without additional paperwork, his funds will be refunded. Despite providing the necessary documents, they have been declined. We are eager to keep the funds for the cause and are looking to transfer the account to my name with my details. My son has raised a significant amount of money, and we would appreciate guidance on how to proceed with this change.

I created a GoFundMe campaign to raise funds. I'm having trouble adding a profile picture. After trying to log in to my Facebook account to add the photo, the window closed once I entered my credentials. Although I received a message saying the profile photo was added, I can't see it. Can anyone help me figure out how to add a profile photo by selecting a picture from my laptop? Thanks, Sajedur M.

I am having trouble accessing my GoFundMe fundraiser page. I created the page, but after adding a description, I got logged out due to connection issues. I have been trying to reset my password for 2 days now but have not received the reset link. I also contacted the help desk and received a response indicating it might take a few days to resolve. I have attached the email for reference. Could someone please provide me with a direct link to reset my password? Thank you.

Hello, I wanted to share that a GoFundMe was created for me by a friend. He was supposed to receive the funds in his account after a specific date given by GoFundMe, but the deadline passed, and he didn't receive the money. He reached out to GoFundMe, who stated that if he doesn't receive the funds by a certain date, they will return the money to the donors. I'm hopeful that we can resolve this issue so my friend can finally access the funds raised. Your assistance in solving this matter is greatly appreciated. Thank you.

I'm having trouble accessing my GoFund account because it won't accept my password. I've attempted to reset it, but no luck. Additionally, I've received emails from donors requesting refunds, which is alarming. This access issue is also hindering me from making bank transfers. I would greatly appreciate a prompt resolution to this matter as I'm worried about the funds that have been donated.

I accidentally included a gift for high-value donors in my campaign, which goes against the rules. After receiving an email from the platform, I promptly removed the offer, saved the changes, and hit "Publish." Despite this, the campaign has not been updated in six hours, leading to complaints from potential donors. The platform's automated response indicates it will be at least 24 hours before they address the issue. This campaign is crucial for covering my partner's medical bills while they are in the hospital. Timely resolution is essential to secure these much-needed donations.

I am having trouble accessing my GoFundMe account. Despite multiple attempts, I am unable to sign in. When I tried to change my password as suggested, it did not work. The system mentioned a typing error in my email, but I couldn't correct it. Additionally, it incorrectly stated that I requested a refund, which I did not. I am worried about the funds donated to the fundraiser and need help signing in to process a bank transfer. I am frustrated with the handling of this issue and seek a resolution promptly.

I am having difficulty navigating my phone to connect my account to my bank. I am facing issues with the process and need assistance from a supervisor or manager with transferring $[redacted] from Lorie Cole. Your help would be greatly appreciated.

I have submitted multiple claims to address the defamatory content about my family and business on your site. Despite providing a court order debunking the fraudulent claims, the content remains posted. I now view GoFundMe as complicit in defamation, tortious interference, and fraud.

I am experiencing login issues with my account and I need assistance urgently. When trying to access it through the mobile app, I receive an error message stating that it cannot connect to Gofundme. On the website, it mentions that I have surpassed the maximum login attempts, even though I have not tried to access my account for about a week. Prompt attention is required to resolve this matter promptly. Kindly reach out to me at your earliest convenience to address this login problem.

I am having trouble logging into my account. The mobile app shows an error saying "Cannot connect to GoFundMe, please try again later." On the website, it indicates that I have exceeded the maximum login attempts, even though I haven't tried to access my account in a week. I need assistance to resolve this issue promptly. Please contact me soon to help me regain access to my account.

Hello, I'm Hannah Herzog. I am raising funds for an upcoming mission trip to the Congo with my church. The donations will primarily cover airfare, lodging, and food expenses for the trip. I will be using my PNC account, which is already linked to my GoFundMe, to receive the funds. I have been preparing for this transfer over the past few weeks. I would appreciate any assistance in resolving this matter and any guidance on what steps I may need to take next. Thank you.

I have received over 20 emails requesting me to verify my identity. Even after doing it multiple times, the requests continue. I am unsure how to stop the emails and ensure that the correct information is recorded. Please investigate this matter. I attempted to address this via chat, but it seems like I may be interacting with a bot. I would appreciate it if someone could contact me at [redacted] to help resolve this issue. Thank you.