GoFundMe Customer Service Issues

Hello, I established a Gofundme page to raise funds for an ambulance and supplies to deliver to Ukrainian authorities. After about 8 days, my campaign was progressing well until it was paused along with all Ukraine-related campaigns. Gofundme requested specific information via email, to which I promptly replied with necessary details including plans, banking information, receipts, and documents of the equipment supplier in France. Although I understand the need for verification, I am unable to receive donations or proceed further despite Gofundme's email indicating donations could still be accepted. My page is labeled as under investigation, causing confusion for potential donors and reflecting poorly on me. I have prepared promotional materials, but after waiting for 12 days without a response from Gofundme, I am at a standstill. I am eager for my campaign to resume or a clear timeline for when it will be reinstated.

My name is Danny, and I initiated a fundraiser for my wife, our three little dogs, and me. We lost everything, including our van, which was our temporary home, taken from us in the middle of the night. We are left with only one blanket. Despite reaching out to organizations like the Salvation Army and Catholic churches, we have not received the help we desperately need. Having battled lung cancer six years ago, my body is now weaker. Currently, we find ourselves sleeping outdoors, exposed to the elements. I fear that falling ill could be life-threatening due to my weakened immune system. Amidst these challenges, I cannot bear the thought of leaving my wife alone. I struggle to navigate how to gain visibility for our fundraiser to secure help swiftly. Our fundraiser, "Getting Out of the Cold and Rain," is located in zip code [redacted]. We received a single donation from a friend, and our attempts to seek assistance from wealthier individuals on YouTube have been disheartening. Your support would mean everything to us.

I attempted to donate to a friend's GoFundMe page yesterday. Since I didn't receive a confirmation, I assumed the transaction was not accepted. To ensure my donation went through, I used PayPal this morning. Upon checking my bank account, I noticed both the confirmed PayPal donation and the unconfirmed transaction from yesterday were withdrawn. I've never used GoFundMe before, so I hope this was a mistake. I contacted my bank to dispute the $[redacted].00 charge. I expect to be refunded as I only intended to donate $[redacted]. Not receiving any confirmation or acknowledgment led to confusion on whether my donation went through. Thank you for addressing this matter promptly. - Kari R.

My fundraiser is currently on hold. I am raising funds for my dear relatives who are in a dire situation, held captive by human traffickers while trying to seek safety by traveling from Afghanistan to Turkey through Iran. Unfortunately, they were turned back and are now being extorted for payment by the human smugglers at the Iranian border. They are in urgent need of assistance, living in constant fear for their lives, especially their daughters who are at risk of being sold off. Time is of the essence, as they only have roughly 72 hours left before the situation escalates.

The displayed "Current Balance" of $8,[redacted].50 on our transfer page appears to be inaccurate. We were under the impression that the full account balance had been transferred to the recipient by GoFundMe. How GoFundMe can address this issue: Please confirm the accuracy of the $8,[redacted].50 balance. If accurate, could you advise on how we can initiate a one-time transfer of the complete balance to the recipient? Thank you, Paul B. Campaign Organizer for Christopher B. GoFundMe Campaign Email: [redacted]

I have set up a GoFundMe account and I am ready to post it, but I am unable to find an option to opt-out of using PayPal. The final page states that donations will go through PayPal Giving Fund to grant the funds to my chosen non-profit either via PayPal or by check if the charity is not registered with PayPal Giving Fund. They mention that funds are typically delivered to the charities between the 15th and 45th days of the original donation. If the charity is not registered, it may take up to 90 days. I do not wish to involve PayPal in this process; I prefer to have a direct link to my beneficiary's bank account. Can someone help me with this issue?

As a social worker, I opened an account to support a family who experienced a heartbreaking tragedy. The account has been closed, and I've been asked for documentation of the service costs and my connection with the family. Despite receiving emails indicating no response from me, I assure you that I have been actively involved. I am not charging any administrative fees, and all funds are being directed to the mother for funeral expenses and relocation due to the horrific incident. I have already provided details about the funeral home via email. Please assist in resolving this matter promptly as the family is in urgent need of the community's support during this difficult time through our GoFundMe campaign.

Hello, I'm Delores Cooper. My son, Adrian D. Cooper, passed away unexpectedly due to stomach cancer in February [redacted]. A GoFundMe account was created by his "friends" without my authorization, supposedly for his funeral expenses and to support his "elderly mother." However, I have not received any of the $18,[redacted].00 donated by caring individuals. I am facing the difficult situation of having to move out of the apartment I shared with my son due to my health issues (diabetes, vision problems, high blood pressure, stress, and mobility issues). I was informed that $6,[redacted].00 was transferred to Venmo and Cash App accounts, but I have been unable to access them and now doubt their existence. I kindly request GetHuman's assistance in investigating how I can access these accounts without legal assistance, as I am unable to afford it. I hope to prevent others from going through the same pain and uncertainty I have experienced. Thank you, Delores Cooper.

I've been unable to access my funds on my GoFundMe account for a while now. When I checked my account before updating my credit/debit card, I still had funds. However, when I tried adding the new card, I was surprised to find my funds missing. I was informed that the funds were transferred to the old card, which had been reported stolen. The funds had been sitting on that old card, and I've been attempting to cash out without success. Now, I have a new card and I need the funds to be transferred to it. Since the stolen card cannot receive the funds, I'm requesting the transfer to be made to my current card.

My fundraiser and account have been unexpectedly removed without any explanation. I followed all guidelines and provided necessary information such as my bank account and ID, yet my fundraiser has been deleted. This is distressing as I urgently require funds to cover my dog's veterinary care to ensure she gets the treatment she needs.

My son's paternal uncle, Michael Ostuni, created a GoFundMe for my minor, special needs son, Hunter Ostuni, as his father passed away in January. Hunter, under my sole custody, was deeply affected and was recently discharged from Yale child psychiatric care due to his father's passing. I kindly asked Michael to purchase a therapeutic bike for Hunter using the GoFundMe funds to help him through this difficult time, but he declined and has not used the money for my son's benefit. The purpose of the GoFundMe was to assist my son with his care following his father's death, and now is the crucial time for Hunter to receive support. Hunter's special needs make this assistance even more critical, and a therapeutic bike could greatly benefit him. I am at a loss for what to do next but believe that Michael should fulfill the original intention of the GoFundMe campaign by helping us during this challenging period.

I have a question about the GoFundMe campaign "Baxter the Brave" initiated by his Aunt Jules. There have been no updates since [redacted], presumably as Baxter has been in good health and not required further treatment. While this is great news for Baxter and his father, many are seeking information on the significant amount of money raised with no responses thus far. Due to personal connections with the family, I cannot inquire directly to avoid causing any issues. I am hopeful that GoFundMe or another relevant entity can investigate the status of the remaining funds from the donations to "Baxter the Brave's" campaign. The lack of updates in the past few years raises concerns about whether Jules is retaining the funds, which seems questionable. It is commonly understood that remaining funds would typically be allocated to another worthy cause, a practice seen in similar situations, which would be a more appropriate course of action.

I am Susan Symmes Westbrook from Albuquerque, New Mexico. I will be having a crucial abdominal surgery at the Cleveland Clinic this summer. My doctors suggested this clinic as the best option for my condition. The surgery costs are estimated to exceed $25,[redacted]. To help with the expenses, my friend Susan Tierney Baca established a GoFundMe page using my computer. However, the page incorrectly indicates that I am the creator. We want to edit it to reflect that Susan Tierney Baca is the one who created it. Can someone guide us on how to change the creator's details on the GoFundMe page?

It is disappointing to see a company shut down a funding page for a legal immigrant who was involved in a self-defense incident in New York City. The bias against conservatives is evident in their actions. There are plans to hold the company accountable for unfair practices and any potential crimes they have committed. Such behavior is unacceptable, and actions will be taken to address it appropriately.

My daughter J.H. and I are creating the "Oscar Harvey Foundation" in memory of my son, Oscar. We intended to have a fundraising event on his birthday on June 8th, but we have paused the Foundation temporarily for healing following recent events. We plan to reschedule the event for Oscar's 18th Heavenly Birthday in [redacted]. We are in the process of establishing the Charity but have not yet registered it. The funds donated with love for Oscar's cause are valuable, and we seek advice on the best course of action. J.H. is currently working with horses, which has been beneficial for her well-being. We are reluctant to transfer the funds into our personal accounts and are considering opening a new account. We aim to support young people, especially boys, in facing their emotions and seeking help. Please contact me at [redacted] or my daughter J.H. at [redacted] Your prompt response would be appreciated. Thank you. With love and light, there will always be an Angel by your side. Carol Harvey

We are experiencing issues registering our bank account with our campaign on GoFundMe. When signed in, we receive conflicting messages about the status of our bank transfers. We are prompted to update our bank details before November 7, [redacted], but have difficulty locating the page to do so. Additionally, we are unable to find where to upload our photo ID. The account balance displayed is $0.00. We are seeking assistance and would appreciate guidance on entering/verifying our bank information.

I created a GoFundMe page earlier today using my regular login details. However, I encountered a pop-up error that claimed my credentials were incorrect, which I know is not the case. There have been generous donations totaling nearly a grand from kind individuals for my mom's injured pet. Despite my multiple attempts to contact support, I have received automated messages promising a response. If I don't hear back by tomorrow morning, I will seek legal advice to address this issue promptly. Thank you.

I have developed a plant-based compound that has been tested in a UNESCO-funded laboratory. It has shown to inhibit the Covid-19 virus by up to 71.7% in vitro. Many individuals have vouched for its effectiveness and have shared video and written testimonials, including one from a former editor of Readers Digest, Mr. R.S., who is 81 years old. I have created a tea using this compound that can be used at home for both boosting immunity preventatively and supporting the immune system if dealing with Covid-19. Even an 86-year-old user has benefitted from it. I am looking to raise funds to establish a factory for producing this tea. If desired, I can even set up a company in another country. I am in need of 2 to 5 million USD for this venture. I am willing to share all trial and test reports through an email provided. Additionally, I am seeking worldwide partners to distribute this tea globally from India.

Last year, I set up a GoFundMe to help cover medical expenses. The campaign has been deleted, and I have received the funds. I'm facing more medical bills after surgery and need to contact my donors to inform them that I may need to use the money for different expenses. I want to offer them the option to reclaim their donations. I prefer not to start a new fundraiser if possible. How can I reach out to my donors and handle this situation?

I am having trouble locating the money that was supposed to be transferred to my account. Despite accepting it initially, I seem to have lost track of it. As I am not very tech-savvy, I need assistance with this transfer. I would greatly appreciate speaking with a representative over the phone. Please reach out to me directly as I prefer a phone conversation to resolve this issue. Thank you.