GoFundMe Customer Service Issues

I'm seeking advice on how to increase the visibility of my GoFundMe page to receive more donations. Friends struggle to donate due to difficulty in finding my page or the link not appearing. My campaign ends at the end of July, and I'm feeling desperate for assistance. Is there a way to make my GoFundMe page more accessible and public to encourage donations? Time is running out, and I'm far from reaching the funds needed for a patent lawyer. Additionally, I need help correcting a spelling mistake on my profile caused by a voice-to-text error. Your support in addressing these issues would be greatly appreciated. Thank you for your time.

I am currently facing challenges with my health due to severe allergies in Ridgecrest, California. The harsh desert climate exacerbates my health issues, making it difficult for me to go out often. I have a strong desire to relocate to Seattle, Washington, where the rainy weather would be more suitable. Unfortunately, my fixed income makes it financially impossible for me to cover the costs of moving, including renting a truck and hiring movers. Additionally, my recent recovery from a ladder fall and ongoing foot issues further complicate the moving process for me. I am reaching out for assistance with packing up my belongings and eventually securing a one-bedroom apartment in a Seattle senior community. Your help in this matter would be greatly appreciated. Thank you for your consideration. -Darleen

I am upset that a lady named Beverly Brower from Kemp, Texas, created a GoFundMe account in my name without seeking my approval. She hasn't shared the funds raised to help me as intended. Her actions led to the separation of me and my wife, repeating similar deceitful acts with at least three other couples before us. Beverly has used an Outlook email under the name Mark Boss Mowing to divert the money for her benefit. I only discovered this yesterday and feel frustrated and let down. I request an investigation into her activities. Thank you. - Mark R. [redacted]

My name is Joseph, and I am reaching out on behalf of my wife regarding a concerning situation. Unfortunately, her son, my stepson, passed away over 2 months ago, and a GoFundMe account that her sister set up for the funeral has been mismanaged. Despite raising over $3,[redacted] for the funeral expenses, the money was deposited into her sister's bank account, who has a history of money issues. The intended purpose was to cover the funeral costs for a 15-year-old boy. However, the check sent to Adams Funeral Home bounced initially. Instead of using the funds for its intended purpose, my sister-in-law has been spending the money on vacations and dining out without any attempt to reimburse the donations. This situation is distressing as the funds were specifically donated for the funeral expenses. While the funeral home is not pursuing legal action, I am seeking assistance in tracking the funds and ensuring they are directed appropriately. It was a heartbreaking loss for my wife and me, and resolving this misuse of the donated money would greatly aid in her healing process.

I am reaching out for assistance regarding a donation I made on July 3, [redacted] using my credit card to the Ed and Nicky House Fire Fund. Despite confirming that $[redacted] was charged to my credit card, the campaign manager is unable to locate my donation on the GoFundMe page. It is now July 23, [redacted], and my donation has not been reflected under my name. I have attempted to process a refund but have been unsuccessful due to the lack of information provided in your document slot. I am eager to speak with a representative from GoFundMe directly to resolve this matter. I have consistently provided my name and email address with each inquiry but have yet to receive a response from GoFundMe. Sincerel

As missionaries in Chiriqui, Panama, we recently hosted the Johnson family who created a GoFundMe account under the name Bruce A. Johnson fundraiser Gofundme.com. They filmed our ministry and shared it on their GoFundMe page, seeking donations under false pretenses. They only briefly visited our church and misrepresented our work for personal gain. They even took unauthorized photos and videos during our services and of living quarters, despite our refusal. We are troubled by their actions and seek advice on how to address this situation with GoFundMe. Considering legal action in Panama for fraudulent misrepresentation, we are reaching out for guidance on the appropriate steps to take. I am Steve Plummer, founder of Acts 2:38 Church. To access my legitimate GoFundMe account, search for Steve Plummer The Acts 2:38 Church on Gofundme.com. Thank you.

I am seeking assistance on GoFundMe to pay off a $3,[redacted] driving ticket and $3,[redacted] in surcharges totaling $6,[redacted]. I aim to repay the funds after regaining my license. My wife, who is my common-law wife, was diagnosed with cancer and had to undergo treatment. I am 66 years old, in good health, and currently receiving Social Security benefits, but it is not enough. I wish to work, driving trucks and buses, to support my wife and our ten-year-old daughter. Any help is greatly appreciated. Thank you so much. My name is Robert Hunter Jr., and I reside at [redacted] West 51st Street Drive, Apartment 2A, Manhattan, New York, [redacted].

I am seeking access to my daughter's GoFundMe page created in April [redacted] on Facebook. She passed away on June 28, [redacted], in Cornwall, Canada, after battling metastatic breast cancer. As I have been fighting breast cancer for 19 years, I require her medical records for my oncologist to provide better treatment, as the cancer was genetic. I would like to understand the progression of her breast cancer. Although I was with her when she passed at Cornwall Hospice, I did not broach this subject. Is there a way for you to email me a copy of her medical records? Her name was Kate St. Jean. I, Denise Kelley, her mother, am requesting this information. Can you assist me with this matter? Thank you for your time.

Yesterday morning, my aunt tragically lost her life in a house collapse in Hamilton, NJ. She leaves behind her two daughters, aged 16 and 20, who were also injured in the incident and are currently hospitalized. We recently discovered a misleading Gofundme account supposedly for my uncle, claiming he needed financial support to care for the girls. The account has raised $1,[redacted] under false pretenses. Further investigation revealed discrepancies, including the target amount of $10,[redacted] and an inaccurate picture of my aunt initially used. We are now working to have this account shut down to prevent anyone from being misled or donating to the wrong cause. Given that my aunt's daughters lost everything in the tragedy and have no living parents, we plan to create a legitimate fundraiser for them. Any assistance in resolving this matter is greatly appreciated.

I created a GoFundMe account for my son's football team in June. When setting up the account, I mistakenly used the high school's PTO EIN number, to which I have no affiliation. The football coach believed he had access to the account, but it turns out he does not. I am hoping to transfer the funds raised so far to my personal checking account. Additionally, I was notified of a $[redacted].13 grant from the PayPal Giving Fund for my GoFundMe. I am unsure of how to claim this grant or what steps are needed to receive it. I confess that I am not very familiar with GoFundMe processes, I just want to support the football team in getting the necessary equipment for their season.

Around 6 months ago, I had a GoFundMe account that was closed. Yesterday, on July 25, I was advised to start a new one. After serving as an ARMY RANGER for 22 years, I now face serious medical issues. Recent blood work revealed a diagnosis of Uranium poisoning and Radiation poisoning, on top of undergoing 17 surgeries in the last 12-14 years. As a single dad to a 7-year-old son, he means everything to me. We are currently enduring harsh conditions in a shelter, and the news from Child Protective Services adds more stress – they mentioned possibly taking my son if I can't care for him. My old GoFundMe account remains active when I tried to access it today, but I need the new one to help us. Please assist me in keeping the new account up so I can cherish every moment with my son going forward.

I had a GoFundMe account approximately 6 months ago and closed it. Yesterday, I tried to open a new one but encountered issues. Within the past 6 months, my doctor diagnosed me with uranium and radiation poisoning, causing severe health problems like nose and penile bleeding, as well as seizures. Despite serving as an Army Ranger for 22 years, I am facing challenges as no government or external agencies can provide immediate assistance due to long waiting lists. With a 7-year-old son relying on me, Child Protective Services is involved, threatening to take him away. I believe GoFundMe should support veterans during tough times, especially when family is at stake. I humbly request to remove my old video and upload a new one to give my son some joy amidst our current struggles. It's disheartening to feel abandoned after dedicating my life to serving my country. If you can offer any help or support, it would mean the world to me and my son. Thank you, Joseph L.

I urgently need a refund of a $[redacted] donation made by Mary Aslin. Recently, my account was compromised, resulting in unauthorized charges amounting to $[redacted]. Unfortunately, due to the ongoing investigation by the bank, my account, which is already overdrawn and inactive, will be debited for Mary Aslin's $[redacted] donation. The bank's delay in resolving this issue is frustrating, and I feel it's unjust to deduct funds from my compromised account to cover a refund they are currently processing without any notice or confirmation. It seems like the bank is trying to avoid taking responsibility for their supposed charitable actions, which is disappointing and unfair.

Hello, I'm having some difficulties receiving the funds through GoFundMe and WePay. I tried again, but the issue persists when I reach the WePay site. I would appreciate a personal touch, perhaps a phone call, to help resolve this ongoing problem. After two unsuccessful attempts, I'm back to square one. My phone number is [redacted]. Dear Godfrey, We regret to inform you that we have had to cancel the withdrawal of $[redacted].20 scheduled for 07/27 from WePay Payments. The funds have been returned to your balance. We apologize for any inconvenience this may have caused and appreciate your understanding. If you have any questions or need further assistance, please feel free to reply to this email. Thank you, WePay Team

I recently donated $[redacted] to assist my friend Edwin, who is only 27 and battling neuropathy diabetes. Unfortunately, the bank account meant to receive my donation was hacked and overdrafted by another company. GoFundMe informed me that they would be deducting their handling fees from the donation and returning the rest to me as the donor. However, 24 hours later, there was no sign of the money being transferred back. It is disheartening as GoFundMe holds the funds without returning them to the donor promptly. This lack of communication and transparency makes me question their integrity. I hope this situation gets resolved promptly and fairly. The absence of a customer service phone number adds to the frustration. My experience with GoFundMe has left me feeling disappointed and wary. I will not recommend their services if this issue remains unresolved.

Due to my stolen purse, I am unable to cash a check or use my online banking without ID or a debit card. A friend initiated a campaign for me, and the funds are being deposited into their account. I'm now transferring the money to myself via Western Union without needing to show ID. Once I receive my replacement bank card with the necessary details to withdraw funds, I would like to switch the campaign funds to my own account. This would prevent my friend from having to visit Western Union each time I need to withdraw. Unfortunately, I can't request a check due to my lack of personal identification, and it will take 7 to 10 business days to receive my new bank card and ID. Any assistance regarding this matter would be greatly appreciated.

I am seeking assistance for 15 individuals in The Gambia who require basic necessities like food for 6 to 12 months. They also need $[redacted] per month for rent. A friend, a doctor considering adoption for these 14 children under 16, is involved. I have explored resources like Doctors without Borders and other charities, but assistance seems challenging to secure. A recent contact suggested establishing a feeding station in Kiang Burong for Ebrima and the kids. Western Union might be the quickest way to send funds due to high postal rates to Africa. Despite the multitude of food distribution organizations in Gambia, individual help is scarce. Confirming the legitimacy of charities like childund.org is proving difficult as they are unresponsive.

I am experiencing an issue with GoFundMe where I cannot verify my email to set up withdrawal access for a friend's campaign. Despite multiple attempts, I have not received the confirmation email. I have checked my spam folder and contacted my web provider to ensure the emails are not being blocked. I reached out to GoFundMe customer service, but only received automated responses with no solution. This has prevented me from assisting my friend in need who lost everything in a flood. It is frustrating to encounter this problem while trying to help others. I hope to resolve this soon as the situation is time-sensitive.

My friend from Thailand attempted to donate money to my campaign for a friend with cancer. She used her Citibank credit card, and the transaction was successful, as confirmed by her bank. However, neither she nor I received any confirmation from GoFundMe, and the money did not show up on my campaign. I understand that Thailand is not part of GoFundMe, but I am confused as to why the system did not prevent her donation when she specified her country of origin. I am anxious about this situation as it has been three days since the issue occurred, and I have not heard back from GoFundMe. Typically, GoFundMe responds to my emails promptly, but this time I have not received any communication from them. I hope to resolve this soon and ensure that my friend gets her money back into her credit card.

I donated $50 and paid a $7.50 fee on July 31, [redacted], but have yet to receive receipts. I contributed to Adriana Sanchez's GoFundMe for her daughter's legal fees to fight deportation. I require receipts for my records. I am disappointed that my initial request for receipts through your website did not go through. The communication vehicle seemed to be malfunctioning. Your FAQ section lacks a specific option for requesting donation receipts. This needs to be addressed. Hopefully, this message reaches the right department. Thank you, Christine D.