GoFundMe Customer Service Issues

Hello! I've been trying to contact gofundme customer service for a week now, but I've only received automated messages and no helpful responses. We are having trouble withdrawing funds as the sms code for identity verification is not working, and we are unable to add beneficiary details. Additionally, we are unsure how to transfer funds to our non-profit organization's European account in Italy under the name of the president Dario Giuffrida. We urgently need assistance to resolve this issue as our campaign is time-sensitive. We are feeling quite frustrated with the lack of support from customer service. Our account name is ayapyma fund.

I was notified by Wepay that a donation I made didn't process, so I submitted another one for the same amount. Now they're claiming at my bank that all three payments were approved, although I only intended to donate $1,[redacted], not $1,[redacted]. I've attempted to reach out to Wepay without success. I am considering involving the FBI to investigate GoFundMe and Wepay, along with getting my bank engaged to pursue felony charges against both companies for falsely reporting rejected donations. I urgently request someone to contact me at [redacted].

Last night, I intended to donate $22.00 anonymously, but mistakenly donated $[redacted].00 instead. I have the confirmation email as proof. I am requesting to either reduce the donation to the intended amount or cancel it entirely. I can provide further verification if needed. The donation was made approximately 10 hours ago.

I am disappointed by the lack of transparency regarding the fees charged by GoFundMe. When setting up a campaign, it was not clearly explained that a 2.9% plus $0.30 per donation charge would apply. Instead, the messaging implies that GoFundMe operates on donor tips and has a 0% platform fee for organizers. This misleading information led me to believe that the entire donation would go to the cause. I request a refund of the $17 unjustly deducted from my donations, and urge GoFundMe to change their language to be more honest and transparent in the future.

I’ve been patiently waiting for over a month and a half for my donation to arrive, but it seems to have gone missing. The money is crucial for me, especially given my battle with stage 4 terminal brain cancer stemming from breast cancer. I am facing financial hardship and this donation was meant to provide food for me. However, it hasn't shown up, and the donor is hesitant to contribute through GoFundMe again. I reached out to GoFundMe's support multiple times via email and tried contacting the post office with no success. I desperately need this assistance. My name is Melissa Stringfellow, and I reside at 35 Ivy Street, Porterdale, Georgia [redacted]. You can reach me at my email, [redacted] Please assist me in locating the missing donation. Thank you.

I managed the GoFundMe campaign "Bringing Baby Bentley Home" to support a friend's legal battle against an adoption of her child. After winning the court case, one of the former adoptive parents accused me of fraud on social media and urged people to report the fundraiser. To protect the child's identity amid the adoption case, we temporarily deactivated the campaign. Now, I aim to clarify these allegations with GoFundMe and restore visibility to the campaigns associated with my account. Both campaigns are currently not visible in the app, and I seek to make them accessible again. The content of my fundraiser is entirely truthful. If there are any doubts about the legitimacy of the campaign, you are welcome to reach out to me or the involved attorney, Jerry Hester, Esq, at [redacted]. Thank you for your attention. Best regards, Michelle Nail.

I have a few crucial questions before proceeding with my GoFundMe account. I am not fully satisfied with the information provided on their Karma site. Currently, setting up an account feels like diving into the unknown without guidance. I am concerned about maintaining my Medicare prescription assistance while receiving donations. Is there a way to report only the withdrawn funds to avoid impact on my benefits? I appreciate any clarity on these matters.

Hello, I'm concerned that my messages are not reaching you as there is no confirmation indicator to signify they have been sent successfully. I am experiencing two issues with my new account that I hope you can assist with. Firstly, I received two donations today, one for $[redacted] and another for $[redacted], but they disappeared from my page after about an hour with a message indicating a problem occurred. This is crucial for my first campaign, as early donations can inspire others to contribute. Could you please address this issue? Secondly, a friend initially set up the campaign under his name, Jason, and I realized I need to add my own bank information to receive payments. He has since deleted the campaign, but it still appears on the mobile app, although not on the mobile site. Can you please remove it from the app? Could you also confirm where replies to these messages will be sent? I would appreciate them being directed to the email provided below. Thank you, S.K.

Hello, my name is Linda Cowens. I created an account for my late father, Theodore Cowens, to raise funds for his urn and burial plot. Originally, my goal was $[redacted], but since his burial has been taken care of, I only need to raise $[redacted] now. Unfortunately, my sister reported my campaign out of jealousy, causing a hold on the funds I raised. I provided support with evidence of being his caregiver for four years leading up to his passing and my efforts to secure a burial plot. I can't access the funds, despite only reaching $[redacted], when I found a plot for $[redacted]. My sister Marlene Cowens is complicating the situation. I have been waiting since Thursday for support to lift the hold, as I need to purchase my father's urn soon. I am hoping for a prompt resolution or to speak with a supervisor. Thank you for your assistance.

Hello GoFundMe Customer Service, I've reached out to your help center multiple times this week regarding an issue I'm encountering with withdrawing funds from a GoFundMe campaign I initiated. I corresponded with Britney, providing the requested details, but the matter remains unresolved. I'm beginning to question if there might be some fraudulent activity transpiring, as my requests seem to be disregarded. Initially struggling to locate a way to reach customer support, now that I have made contact, I feel neglected. The donated funds for my cause are inaccessible, and I am uncertain if I will regain access. The withdrawal setup issue pertains to the system not accepting or recognizing my IBAN or accounts. Britney assured me she could address this matter, but I have not received further communication in three days. The treatment I am experiencing from your service appears unwarranted and unprofessional. Regards, Vincent S.

Dear Sir/Madam, I am a nonprofit fundraiser who has been assisting an orphanage in Uganda. I created a GoFundMe campaign for the orphanage and was informed that it is not permitted in the country. There have been £20 in donations from three different donors - Tina Williams £5, Suzanne Yeates £5, and John Barton £10. I am unsure what will happen to these donations and when they might be refunded. I am now seeking alternative methods to send the donations to the orphanage. I apologize for any inconvenience this may have caused. Sincerely, Mrs. J. Cunningham The fundraising was for an orphanage in Uganda founded by Mr. Yada Milton. If possible, could you provide details on platforms that allow fundraising for Uganda similar to GoFundMe? Your assistance would be greatly appreciated.

I created a campaign a while back to raise funds for my bird's medical bills before he passed away. I dedicated three days to this cause as my bird was very ill and needed immediate attention. The funds I received through GoFundMe were withdrawn from my account, but now my account has been inexplicably suspended. I am confused as to why this has occurred, especially after receiving an email just three hours prior. The money raised is crucial for my bird's medical expenses. I have attempted multiple times to withdraw the funds to two different debit cards without success, leading to immense frustration. I am unsure of the exact number of attempts, but the process has become bothersome. I am reaching out to understand why my account was suspended and why I am unable to access the funds, as all the information provided for the GoFundMe withdrawal is accurate. I am eager to have access to the funds I worked hard to raise awareness for. Thank you.

I am distressed about a fundraiser related to the passing of my spouse. The fundraiser, created by Nick Yelm and Big Bird for David and Patti Feichtner on Facebook, is causing concern. While individuals who donated confirm the money was deducted, the hosts allege the funds were taken. Specifically, under Nicholas Yelm, donations were processed via swipe.com and directed to a personal account linked to Linda Yelm. The total collected amounted to 2,[redacted].00 before abruptly disappearing from Facebook. I am uncertain if the fundraiser hosts are responsible for this action. I am seeking assistance to address and resolve this matter promptly.

I am facing difficulties accessing the funds from a GoFundMe campaign to cover funeral expenses. The process has been frustrating as I encounter multiple steps to lift the hold on the account. Donors are inquiring about the payment status, adding to the urgency. Contacting GoFundMe has been challenging due to the lack of a direct phone number, pushing me to send messages through their system. Finding this platform while seeking ways to resolve this problem with GoFundMe.

I am reaching out to ensure that no one is misusing my identity for fraudulent reasons after my ID was stolen a week and a half ago. I want to safeguard my information and prevent any unauthorized use. My name is Armand Andrew Bennett, and I would appreciate it if you could check for any accounts linked to my name promptly. I am prepared to prove my identity by providing a birth certificate, video verification, and updating my license at the DMV. I am also willing to share my social security details to confirm my identity. Please notify me of any accounts or websites associated with my name to prevent any misuse. This is a precautionary measure to secure my identity and assist you in protecting your platform. Kindly respond at your earliest convenience. Thank you for your attention, and I hope you have a wonderful day.

Hello, I created a GoFundMe campaign that has been completed. I've tried to request withdrawals by uploading my identification documents as instructed. Initially, I provided my bank details and a legal ID copy. Following that, I received an estimated transfer date confirmation. After a week, I received an email requesting another legal ID upload. I complied by submitting a copy of my driver's license and was given a new estimated transfer date. The cycle repeated after another week with a request for a government-issued ID, which I promptly uploaded. Despite receiving confirmation messages, no funds have reached my account. Upon checking my account, a notification warned that the funds might be returned to the donors if not withdrawn soon. I'm perplexed as I've followed all instructions diligently but have not received the funds. I am seeking advice on resolving this issue promptly. Best regards, Asta

I want to bring attention to a GoFundMe fundraiser that seems suspicious and may require investigation. While I can't confirm it is fraudulent, I have concerns. I prefer to remain anonymous. The individual behind the fundraiser, Shauna Taylor Thiessen, has a history of deceit and dishonest actions. They have taken advantage of others in the past, such as withdrawing $[redacted] from a family's bank account for a false trip to the Bahamas. They have also fabricated a 12-month pregnancy and faked educational qualifications to work in a tech company, leading to significant damages. Moreover, they have misled about contracts, business degrees, and payments to employees in a company they created. Given the red flags on their GoFundMe page, where they are soliciting donations for a life-threatening illness, I urge for scrutiny into the situation as their pattern of deception raises doubts about the legitimacy of their claims. Please consider investigating this matter further to ensure transparency and prevent potential exploitation.

This is my first time using GoFundMe, and I was expecting to receive the donated money within 2 to 3 days but it has been over a week and a half without any funds. I noticed that out of the $20 donated, it shows as $19.73 received. I'm concerned about why the full amount wasn't credited. I want to ensure the money is going to my correct account, a Bluebird American Express prepaid debit card. The website mentioned it would take 2 to 5 business days, but the expected date was June 23rd, which has passed. I urgently need the money and was relying on the quicker timeline. I want to confirm that I provided the correct details for the transfer. I appreciate your prompt assistance as I'm unable to find a contact number to reach out for direct communication. You can email me at [redacted] to address my concerns about the delay and the discrepancy in the donation amount received. Thank you.

Funds were collected to cover all expenses for the memorial and funeral, but there are still three outstanding bills. The balance was not put into an account for the surviving children as requested in the donation appeal. The organizer handed over the funds to the father, believing the boys' accounts were set up; however, the father was informed of the outstanding bills at that time and said he would handle them. Despite multiple requests and messages, the bills remain unpaid. The organizer has urged the father to address these matters to no avail. It is unfair to hold the organizer accountable as he informed the father of the situation, and the father committed to resolving it. Concerns arise as $19,[redacted] intended for the memorial was transferred to the father instead. To honor the donors' intentions, all expenses must be settled, and the remaining funds should benefit the surviving boys. Transparency and accountability are essential to maintain trust in donation initiatives. It is imperative to address these outstanding issues promptly and ensure the funds are used in accordance with donors' expectations.

I have attempted several times to reset the password, but have not received any password reset emails. I managed to log in once, but was subsequently logged out and unable to log back in. The account was created by my sister using her email [redacted] I initially accessed it for my late daughter, but now I am unable to do so. If there are any inquiries, please contact me at [redacted]. Thank you.