GoBank Customer Service Issues

Hello, my name is Adrienne F. and I live in Smyrna, TN. I recently spoke with a representative from Go Bank who offered me a $[redacted] payday loan. Initially, I was asked to pay $[redacted] to kickstart the loan process. After attempting to deposit the money into my newly opened Sun Trust bank account, the bank closed my account due to a fraudulent check. I was then redirected to another agent named Roy Wilson, who advised me to purchase a Google Play card for $[redacted] to reverse the transaction and retrieve my funds. Following that, I was transferred to someone named Patrick who demanded additional payments of $[redacted], $[redacted], and $[redacted] to supposedly get my money back. The company has now taken $4,[redacted] from me and continues to request more money under the pretense of refunding my initial payment. They are asking for various types of fees including Value Added Tax fees, Western Union Fees, and Cancellation Fees. I am unsure if this company is legitimate or if I have fallen victim to a scam. They are now insisting on an additional $[redacted] payment for a $4,[redacted] refund. They have not provided me with an email address, website, or account number. Your advice on this matter would be greatly appreciated.

I recently received a deposit of $[redacted] from Uber to my GoBank Uber card ending in 4[redacted] 0[redacted] expiring on 9/22. However, when trying to access the funds, GoBank claims the card is not registered. I've attempted to contact them through various phone numbers provided, but all I'm told is to upload a photo ID online, which I've been unable to do due to technical issues. This situation is urgent as my rent is due, and I'm unable to access my hard-earned money while facing possible eviction. I've noticed many others have faced similar problems with GoBank since October [redacted]. I'm unsure how to proceed or how to reach a live person at GoBank for assistance. I hope they can either mail me the $[redacted] or return it to Uber for them to issue it back to me promptly. My name is Donald Anderson, and I can be reached at [redacted] Labelle Drive, Columbus, Ohio [redacted]. You can reach me at [redacted] or via email at [redacted]

Planet Fitness has been debiting my account for the past year, and Go Bank is repeatedly allowing the transactions. Despite their website claiming they would refund the money, they insist I fill out a form and endure a 45-day wait. The Gym informed me that unless I visit in person to sign documents indicating my desire to leave, they will continue charging me. Even though Planet Fitness is aware I no longer want their services, they persist in billing me, with Go Bank enabling this behavior. Now, Go Bank advises that the only way to stop this is to cancel my card and wait ten business days for a replacement linked to a new account, which is highly inconvenient. I recommend avoiding both Go Bank and Planet Fitness due to these issues.

My account was compromised, so I contacted to dispute unauthorized purchases. I reported the issue, canceled the card, and requested a new one. I provided details of the unauthorized transactions and was informed that a decision would be made within 10 days. However, I have not received any updates and when I call, I receive an automated message stating that GoBank cannot assist me at this time. For reference, my email is [redacted] and my number is [redacted]. I am Jeremy.

I recently discovered that I have a Go Bank card that is missing. Green Dot allowed someone to obtain five cards in my name without my knowledge. Unfortunately, I am unable to access my Go Bank account to investigate what has been done. After contacting Green Dot, they advised me to reach out to you for assistance. Despite my calls to Go Bank, I have been unable to speak with anyone or obtain any information regarding the situation. It has been frustrating trying to resolve this issue, as it has been 15 days since I was supposed to receive a card from Green Dot. I am considering taking legal action for identity theft, as it seems someone, possibly Lela Ernst, is using my information unlawfully. If this matter is not addressed promptly, I may have to escalate it further.

Two days ago, I purchased a GoBank prepaid MasterCard at Walmart and loaded $[redacted] onto it at the register. I followed the activation instructions at home, set up my account with an email and password, and entered my personal details. The next day, I tried to make an online purchase with the card without success. I forgot my password and when trying to reset it using my SSN and card info, the system said the card wasn't activated. I tried multiple times to log in without luck, now I'm completely locked out. This is urgent because I need to use the money loaded on the card to pay overdue bills, and I can't reach customer support. I'm in a critical situation facing disconnection of my home electricity services. I urgently need my account unlocked, a card pin set up, and verification to ensure I can use the card for online purchases. This needs immediate resolution as the funds are essential for paying my bills. Your prompt assistance is greatly appreciated.

I am having difficulties accessing my funds with Gobank after purchasing a new prepaid MasterCard from Walmart and loading $[redacted] onto it. I followed all the activation steps correctly, but I did not receive a PIN to access my money. Customer service was unhelpful, informing me my new card was limited due to a previous account years ago. I cannot use ATMs, make purchases online, in-store, or transfer money. The information provided by three customer service representatives contradicted the terms and conditions. Even after speaking to a supervisor, I'm unable to use my funds and access my online account. This situation feels like theft, and I am frustrated by the lack of assistance. Gobank's advertised services have not been met, and I am determined to recover my money. I have reached out to Green Dot MasterCard and Gobank, but the poor service continues. This experience with Gobank at Walmart has been incredibly frustrating, and I am seeking a resolution to this issue promptly.

Good evening, My name is Olakunle Olaitan, my account number is [redacted]06. I have contacted customer service regarding three pending transactions from an Uber trip that was canceled on April 28th, namely $11.23, $11.41, and $11.32. Uber confirmed they canceled the trips without charging me and notified GoBank. However, these transactions have not been reversed in my account for 9 days. I kindly request a swift resolution and reversal of these transactions. Thank you.

I intend to reach out to all vendors that accept your card to inform them of the difficulty in accessing funds if the card is lost or stolen. My aim is to raise awareness through the media to caution the public against using this service due to the lack of human support and concerns about accessing essential funds, such as my Social Security income. This situation is jeopardizing my financial security and placing me at risk of homelessness. Sincerely, Philip S. Allen

This situation is confusing and overwhelming. I recently filed a fraud claim for unauthorized transactions made on my GoBank account after my phone was stolen. I've had to update all my passwords and am having trouble remembering the new one for my account with your company. Despite multiple warnings about the issue, my social security number doesn't match in your system, which seems problematic. It's been over 30 days, and I still haven't received my Uber earnings. I'm frustrated with the lack of live customer service support and I urgently need an update on my claim. I would appreciate it if someone could provide me with some information to resolve this situation.

My account was closed without my acknowledgment or authorization. I am currently on a plane to Cuba and cannot reach anyone to help me with my concerns. I urgently need guidance on what steps to take since I have no access to my funds. I have obligations to pay my lease and hotel fees, and I am at risk of being homeless if I don't have access to my money by Wednesday. As I will be out of the state, I won't be able to handle this in the next four days. I have a hotel reservation that must be paid by Wednesday, and if I can't manage that, I might lose my job as it's my only housing near work. This unexpected situation with my account closure is causing significant distress, and I seek assistance promptly as I believe this is not lawful. I have been a loyal customer of Go Bank for four years and have never encountered such a problem before. I urgently require help to avoid serious consequences.

I am concerned about the delay in processing my payroll check. Usually, checks deposited on the app are available within a day. Living paycheck to paycheck, I rely on prompt access to funds. After confirming with the issuing bank that the check cleared, I am puzzled by the ten-day hold. This delay is affecting my ability to pay essential bills like electricity and gas, putting my job at risk. Additionally, another check may bounce due to the inaccessible funds. This unexpected hold contradicts my previous experiences with your service. Had I known, I would have used an alternative cashing method for immediate access. As a paying customer, this situation is unacceptable. If this causes severe hardship, legal action might be considered, as holding payrolls for more than a day is highly irregular. - Kevin M. S. -

Activating my card was a challenge. Unfortunately, even after activation, I cannot use it to pay my bills as intended. The rejections are frustrating because it restricts how I manage my finances. I urgently require a solution to this problem to settle my bills promptly. If I had been informed earlier that using the card I paid for, loaded with my money, and incurring a monthly fee of 8.95 would be problematic, I would not have opted for it. Moreover, the inability to reach customer service over the phone adds to the current difficulties I am facing.

I loaded $[redacted] on my GoBank card at Walmart and activated it, but after activating my account, the card was restricted. Customer service told me to fax my information to resolve the issue. I can't find my card and when I call, I only get an automated system. I need guidance on accessing my funds and the timeline for resolving this. I'll search for the card and if I can't find it, I'll request a replacement tomorrow. Can someone please provide the number for GoBank customer service with live representatives?

I received a temporary card instead of a new card, and there are availability issues that are preventing me from transferring funds. Due to this, I have faced homelessness as I can't access my money. I need my funds to be transferred to my bank account, where my direct deposits are now being sent. I prefer not to receive a new card and would just like to speak with someone to provide transfer information to have my funds transferred today.

I have already filed a previous complaint. I was informed that a supervisor would reach out, but I still have not received any assistance due to an error in my birthdate. I possess identification, my Social Security number, and all necessary information, yet I am unable to access my funds because of the incorrect birthdate on file. Furthermore, my address is also incorrect, leaving me unaware of the card's whereabouts and vulnerable to potential misuse. This situation has led me to experience homelessness as the funds were crucial for my accommodation. Despite nearly a month passing, I am still unable to access my money, which I believe violates my rights. It has been a distressing ordeal, impacting me significantly. I earnestly request your aid in resolving this matter promptly.

I noticed on Sunday, May 19th three charges appeared on my account consecutively from three grocery stores in Virginia Beach. I was not there, nor do I use this card for grocery shopping, except for reloading it at Walmart. I never used it at Kroger or Harris Teeter. I transferred the remaining funds to my husband's account, then I canceled my card and called customer service. The first person I spoke to abruptly ended the call, and the next one said a dispute was initiated for the pending charges, but they later posted to my account. After contacting customer service again, a new agent guided me through steps, provided a dispute number, and instructed me to write a detailed letter which I sent out. Despite their assurance to take disputes seriously, I have not received any update. Unauthorized charges totaling $[redacted] occurred over a hundred miles away from my location, and I am apprehensive about using the new card.

I've been experiencing issues sending this email address multiple times as it's being rejected for not being valid, but I'm determined to keep trying. I have reached out through various channels like phone calls, regular mail, and email to Gobank.com, and I'm now sharing my situation through this medium hoping for resolution. The funds in my account were hit by unauthorized charges when I was far away in Virginia Beach, despite being at home. I swiftly blocked my card after canceling transactions amounting to $[redacted]. Speaking with customer service, I was promised assistance with the dispute. Despite being reassured, the charges went through. I reached out again, detailing the situation to another representative who provided a dispute number and further steps to follow. I promptly sent a detailed letter to Pasadena, California, explaining my ordeal. This $[redacted] holds significance to me, and I hope for a swift resolution.

I am frustrated with the service provided. I do not understand why there is a membership fee for a card I cannot use. The website prompts me to verify my email and phone number for additional functions, but I am unable to proceed. I require access to online banking to deposit my work checks since the bank is closed by the time I finish work, and I have three payroll checks to deposit.

I recently contacted customer service at [redacted] and encountered unhelpful assistance regarding my card issue. I firmly believe my account should not be overdrawn and must have a positive balance. The representative implied I frequently overdraw my card, which I dispute as the card should prevent usage without sufficient funds. Furthermore, I receive daily deposits from work into my account. I kindly request a thorough investigation into this matter.