GoBank Customer Service Issues

I recently bought a GoBank card from a retail store. I am having trouble registering the card because I am being told I already have an account, but I can't remember the password. The website is requesting card information for an account I don't have. When I called customer service to report the card issue, I couldn't pass the verification process which asks for a 6-digit birthday that doesn't match. I vaguely remember having a GoBank account in the past, but I'm unsure if the current account under my email and SSN is mine. I need help in accessing my account but don't have the associated card information. I'd appreciate it if a live representative could reach out to help me resolve this issue so I can register and use the card I purchased. Thank you.

My account got blocked due to a supposed suspicious ACH, coincidentally on the day I expected my tax return deposit. After struggling to get help through Twitter for 2 1/2 days with long wait times of 3-4 hours, I threatened to involve a consumer fraud attorney. Surprisingly, my account was unblocked within minutes. Despite this, I still can't reach anyone, and my tax refund never arrived in my account. GoBank acknowledged receiving the money but rejected it due to the block, advising me to contact the IRS. Now, I'm stuck without my funds, unable to speak with anyone from GoBank or the IRS. It's frustrating, especially after they disrupted my daughter's birthday plans. Their tax incentives seem unreachable as they block accounts over $2,[redacted]. This whole situation feels like fraud, and I'm extremely upset about it.

I recently had my debit card damaged and my sister reported it for me on the 15th of February. Despite the timely request, I didn't receive the new card as expected. My veteran pay, due on the 25th of every month, hasn't been deposited. When I called, there was a language barrier with a representative, making it difficult to understand the situation. I'm concerned about the delay and miscommunication regarding my direct deposit and the new card. I would appreciate it if my account could be unblocked. I need to transfer funds to my account at First National Bank of Texas with account number [redacted] and routing number [redacted]. My name is Joseph S., born on September 26, [redacted], and my SSN is [redacted].

I am having trouble contacting a representative after being told to do so following my previous inquiry with no resolution. There is an unauthorized charge of $89.95 from Slim-and-Fit on my account. I signed up for a trial product and tried to cancel before being charged for a monthly subscription, but the phone number provided was invalid (you can find it on my statement). I want to prevent any further charges from this company and request a refund for this charge. Please avoid placing a hold on my card, as I need it for essential payments like rent and bills. I am eager to receive a response regarding this matter as I am frustrated by the lack of live assistance. Thank you for your prompt attention to this issue.

I purchased a Debt Visa with hopes of being approved for a checking account, but to my disappointment, I was denied. I used the Visa for a partial payment on a drone at Best Buy. After returning the drone and receiving a refund, the $[redacted] was credited back to the Visa, which I then lost before using. I have been trying to contact GoBank for weeks regarding the $[redacted] refund promised to me, but have had no luck. Despite being told they would send a check, it has been over five weeks and I am still waiting. Any assistance in resolving this issue would be greatly appreciated. I just want to receive my $[redacted] refund as promised. Thank you, James C.

I have submitted a picture of my ID. I have been on the phone trying to speak to a representative since 8:00 am this morning, and it's now 3:55 pm. I have spent the whole day trying to regain access to my account because my entire paycheck for two weeks was deposited on the card today, resulting in almost a full day's loss of work due to your system. I am very frustrated and disappointed with your service. My card must be active by tomorrow morning. I have already reported this issue to the Better Business Bureau as this is not the first time I have faced such problems with your company. I am also owed $10 from my last card. My SSN is [redacted], my birth date is 08/28/[redacted], and my phone number is [redacted]. I cannot recall my PIN correctly, whether it is [redacted] or [redacted]. Additionally, my temporary card number is [redacted][redacted]. Please ensure my card is working by tonight. I will continue to pursue this matter until it is resolved satisfactorily. I demand prompt action as I am extremely dissatisfied. Furthermore, I was informed my card has a balance of -$15.00, which cannot be accurate, as I have not even used it. You must correct this error promptly. Once I resolve this issue, I will no longer entrust you with my money. I will also inform everyone about the poor service I have received.

I recently purchased a card, loaded it with $[redacted].58, and when I tried to activate it, I realized I would have to provide my debit card number and agree to monthly fees and significant withdrawals. This is not what I expected and I do not want another bank account. All I wanted was to use this card to make online purchases without any additional obligations. I currently have $[redacted].58 on the card and I am not willing to open an account with any associated fees.

I recently got a call from a Gobank representative informing me that I qualify for a loan. They instructed me to visit Walmart, obtain a Gobank card, make a deposit to showcase my ability to make monthly payments, and in return, the loan amount would be loaded onto the card. They provided me with a loan approval number, their contact details, and an extension to use when I'm ready to proceed. I'm unsure if this is a legitimate process or if it could be considered fraudulent. Can someone from Gobank confirm if they are aware of such practices?

I recently purchased a GoBank card and deposited $45 on it. When I tried to activate the temporary card online with my personal information, the website kept saying the details didn't match their records. Upon calling the provided contact number, I spoke to a representative named Meico #[redacted] who refused to give her last name. She explained that refunds are not given, and account information cannot be changed, even if I provided additional documentation. I suspect their system deliberately creates errors to avoid refunds. I believe companies should be required to refund money deposited on prepaid cards if there is an error. It is frustrating that consumers have to rely on attorneys for these issues. It's disheartening dealing with fraudulent practices when one is already struggling financially. This whole situation is an injustice that should anger everyone.

My name is George R. I lodged a complaint yesterday against Henry Moore, claiming to be the manager of an office reachable at [redacted], for engaging in fraudulent loan activities. Customers are deceived into purchasing a $[redacted] insurance policy to secure a loan, only for Moore to abscond with the funds. When confronted, Moore demanded more money for the loan and behaved unprofessionally. Today, he contacted me offering the loan for $[redacted] less than the initial amount. Despite providing my contact details, I did not receive any communication from the company Moore represents. Before taking further action, I would like to address this matter with the relevant authorities. Attempts to contact Gobank, Green Dot Bank at [redacted] have been unsuccessful.

I want to convey an issue I've had with Go Bank. The character limit on the communication platform restricted me from fully explaining my situation. I plan to send multiple emails until my concerns are addressed thoroughly. I request to speak with a manager regarding a problem with GoPay that occurred after purchasing a card at Walmart on March 16, [redacted], in Wichita, Kansas. Despite loading $[redacted] for a payment through Venmo, the transaction was declined five times. I encountered difficulties with the GoPay app and contacted customer support, facing frustrating experiences. The unresolved security issue led to repeated failed transactions, resulting in a $[redacted] late fee. I seek clarification and a resolution from Go Bank regarding these issues. Kindly contact me at [redacted] to discuss this further. A prompt response would be appreciated. - A.R.

Hello, my name is Melissa Boatner, and I am a customer at your bank. Recently, I have been experiencing various issues due to a hacking incident on my phone and personal wifi, leading to the compromise of my personal information. I have managed to regain access to my old Gmail account and to your services. Despite leaving my contact number, I have been unable to connect with you as the phone system does not recognize my card number. I have both my temporary and personal card information along with my account details. As the situation is still unfolding, I am trying to resolve the matter. If you have attempted to contact me and I missed it, I apologize for the inconvenience. I have been preoccupied but am available to connect on Tuesday or Wednesday. Thank you for your attention to this matter. It was around February 2 or 3 when I was initially locked out of my account, and I am uncertain about the extent of the unauthorized access. Thank you once again. - Melissa Boatner

I bought a GoBank card in [redacted] or early [redacted] and loaded it with $[redacted]. When I tried to register it on eBay, it didn't work as it was for a checking account, not a prepaid card. Following the instructions, I attempted online registration. The page accepted my card number, name, and address but had issues with either my phone number or SS#. Despite trying multiple times, I couldn't register the card. The site saved my details, and before I could retry during business hours, the card went missing and hasn't been found since. It was registered under my name, Thomas Boyd, with my previous address at [redacted] Minitre Drive, Jonesboro, AR [redacted], and my phone number at that time was [redacted]. My SS# ends in [redacted]. I can verify the remaining details upon request. My current phone number is [redacted].

I deposited money onto my personal GoBank Visa card, but when I tried to use it, it wasn't authorized for any transactions. I called customer service immediately to report the issue, and they asked me a couple of verification questions. They inquired about the phone number associated with the card, and I provided the last one I remembered. Unfortunately, it was incorrect, and I couldn't recall all the phone numbers I've had. When they asked for the email linked to the account, I gave it, but it's inaccessible as the account is closed. Without this information, they said they couldn't assist me, leaving my money stuck on the card. This situation is causing me distress, especially considering I am a cancer patient battling for my life while dealing with emotional and mental challenges. Holding my money without a solution is unfair, and I urgently need access to my funds.

I'm Genghis Lopez. I reached out to customer service 2 days ago regarding a concerning account issue. I initiated a fraud case with reference number [redacted]8 due to falling victim to a phone scam where I was coerced into buying 3 prepaid cards. I activated one card and moved $[redacted] to the app's vault. Subsequently, my account was closed. When contacting the bank, I'm unable to speak to someone; instead, I'm informed that my account is closed, and I'm barred from opening another one. I urgently seek updates on my case as the scammers have my details and may exploit them further. I've involved the authorities and am striving to mitigate the repercussions. Kindly provide a means for me to communicate directly with a representative to address this issue promptly.

Dear Customer Service, I am an existing GoBank member and recently purchased another card while traveling, not realizing I could not have multiple accounts. I attempted to transfer funds to my original card but encountered difficulties. Customer service instructed me to cancel my current card and register the new one with a different email address. Unfortunately, I have been unable to complete the registration process or use the new card for ATM withdrawals or purchases in stores. I have been unsuccessful in reaching customer service for further assistance. I await a prompt resolution to this issue as I am experiencing inconvenience and frustration. I can be reached at the contact information provided. Thank you, Alexis C.

I need assistance with my account issues. After speaking with a representative, I discovered that the $20 credit was added, but I had to update my email address. Consequently, I now have two separate accounts. The initial account I created has been closed, and I am unable to access my second account. Additionally, when I call the provided number and enter the last four digits of my card as requested, I receive an error message stating it's not a valid response. The system prompts me to try again later with the accurate number. I require assistance to resolve this matter.

I am seeking guidance on how to withdraw my entire balance. Upon researching, the only suggested method is to withdraw from one of the Free ATMs, but I doubt they will allow me to withdraw $[redacted]. After a few attempts, my card gets locked for several hours. Most ATMs only permit withdrawals of $[redacted]-[redacted] at a time. It is frustrating that there are no alternatives provided. This lack of options has pushed me to the decision that once I retrieve all my funds, I will be closing my GoBank account. There seems to be restrictions on transferring or withdrawing large sums in a single transaction, but numerous ways to deposit funds. This seems questionable. I urgently require access to my full balance, thus seeking a resolution promptly.

Three weeks ago, my phone was stolen along with the funds in my GoBank account. I have already filed a claim about this issue. However, when attempting to log into my account using my social security number, the system keeps stating that my birthday is incorrect and advises me to call back with the correct information. This has left me feeling lost and frustrated. In addition to that unfortunate event, I also misplaced my Uber GoBank card, which I believe is somewhere in my home. The individuals who took my phone conducted transactions that I did not authorize and am unfamiliar with. I have alerted the company to watch for any suspicious activities on my account and requested the funds to be transferred to my bank account. Unfortunately, the representative who assisted me did not comprehend my lack of knowledge regarding these matters and was challenging to communicate with due to a language barrier. This situation has led to the closure of my Getaround account, preventing me from earning income. As a single parent of two teenage girls, this has caused significant financial strain. I urgently need assistance in resolving this matter as my credit card payments are overdue, my checking account is overdrawn, and I am accumulating fees. I am overwhelmed and in disbelief at the chaos initiated from finding a lost cellphone. I have already filed a police report but am seeking immediate help to rectify this distressing situation.

I've been using a debit card for quite some time with your company, and it has been working well. About a year ago, I signed up with Uber and received an Uber GoBank card. However, the account was closed for unknown reasons. I've been trying to obtain a new card to access all the benefits of Uber. When I contacted GoBank, they advised me to have Uber send a new application, but Uber confirmed that this information was incorrect as they had already sent an application and a card. My account was closed by your company for undisclosed reasons, and Uber still shows it as active since the card was never set up. They mentioned that I need another card from you to proceed with activation. I don't know why the previous GoBank representative gave me misleading information, but I need assistance in resolving this issue. Thank you for your help.