GoBank Customer Service Issues

I have consistently had negative experiences with the customer service representatives who often come across as ineffective and impolite. Despite my understanding of their challenging job, I have faced unhelpful interactions characterized by scripted responses and being placed on hold, often leading to disconnections. In my over eight-year history with this card, I have never received satisfactory assistance. During my recent call, my inquiry was simply regarding a specific service offered by GoBank. I am aware that in traditional banks, a feature allows rounding up purchases with the additional amount saved. I am interested to learn if GoBank might introduce this in the future or if it is already available, potentially overlooked by me. I apologize for the frustrated tone of this message.

I purchased this card for my daughter's trip to CO this week, adding $[redacted]. When I attempted to add more funds, it showed limited access, likely due to her being under 18. Although she used it for a $[redacted] purchase yesterday, it declined a $[redacted] transaction later. This is frustrating as I can't reach anyone for assistance. She still has a few hundred dollars left for the remaining 5 days of her trip and needs access. I have all the necessary login information for the account but cannot sign in online or via the app. Please advise on how to resolve this promptly. Thank you for your urgent assistance.

I had an account over 6 months ago with a deposit of inheritance money. Unauthorized withdrawals totaling $1,[redacted] were made from my account, and despite promises of reimbursement and account closure, the situation remains unresolved. The bank claimed the money was electronically transferred by someone known to me, without my consent. They mentioned sending me a $[redacted] apology check, but I have yet to receive it after months of waiting. The bank requested further identification, causing delays. Due to these issues, I lost my home, belongings, and had to sleep in a car. I am struggling to provide the requested utility bill due to my current situation. I have documents from the welfare office, Sprint, and Amerigroup for verification. I simply want my money promptly and without further obstacles. If necessary, I am willing to escalate the matter in person at the bank's corporate office. Thank you. - Sharylanne F. from Seattle, Washington

I am extremely disappointed by Gobank's handling of my recent fraudulent transaction claim. I have been a loyal customer for 3 to 4 years without any issues until my card details were compromised on May 19th. Thieves managed to steal $[redacted].35 from me before I could cancel my card. Despite providing comprehensive evidence of my whereabouts and spending patterns, my claim has been denied twice. Yesterday, July 8th, I received a letter dated May 29th stating the merchant had issued a credit for the disputed amount, but this money was never refunded to my account. When I followed up, the agent informed me the letter was sent in error, adding to my frustration with Gobank's incompetence. I am determined to continue pursuing the return of my stolen funds, as customers like me deserve better security and service from their banking institution.

I tried to use my card for GTL telephone services last night, but it was declined through GEL. Even though the money was taken out of my account, it's now in pending status. This morning, when I contacted GoBank's service representative, the experience was not pleasant. She refused to acknowledge my issue and insisted the transaction went through when it was actually declined by GEL, not GoBank. I'm looking to find out how long the funds will be held in pending status before they are released. I understand that service reps can expedite this process, as I've encountered similar situations in the past. When I requested to speak with a manager, the representative was unhelpful and dismissive. I would like to know where I can submit a complaint about her disrespectful behavior.

I am facing issues with my account due to unauthorized access. Despite numerous attempts to contact customer service, the system keeps mentioning a card being sent with technical problems. I have been trying for four days to report a card not received which apparently was sent in March. The expected 7 business days have turned into 4 months of waiting. After requesting account closure last week and being assured of a new card, I am yet to receive it. The delay is jeopardizing my ability to pay bills. I need assistance to access my funds, close the account, and resolve this distressing situation promptly.

I, Zahir McDonald, had my niece help set up my card as I was unsure how to do it. Unfortunately, she obtained the 16-digit card number from me, changed the PIN, and made unauthorized charges for 3 Uber rides today. I have evidence of her actions as she left her email open on her phone. The purchases were made using the last 4 digits of my card, which ends in [redacted]. I urgently request that my card be disabled to prevent further unauthorized transactions. I also wish for her to face consequences for theft. The card number in question is 4[redacted] 0[redacted]. Please block any transactions with that card number and involve the authorities promptly. I have the physical card with me, but she may have noted down the details to use it without the card. Please deactivate the card immediately and notify the authorities. Thank you.

In June [redacted], I bought a MoneyPak Starter GoBank pack with a temporary Visa debit card. I loaded $20 onto the card account that day and then applied for a personalized account. I received an official Visa debit chip card with my name and account details on it, which I activated. GoBank deducted the $8.95 monthly fee. I set up a mobile app account for quick access to transactions and statements and used my card for a purchase without any issues. However, after approving a $[redacted] loan and arranging for the funds to be deposited into my GoBank account, the account got blocked. I tried to access it through the mobile app the next day and found myself locked out. After contacting GoBank, they requested documents like my driver's license and loan agreement for verification, which I sent. Now, three days later, my money is in the account, but the block hasn't been lifted despite several email exchanges with errors. I urgently need assistance.

I recently noticed a charge of $[redacted].00 on my bank statement paid to a Facebook profile without my authorization. I don't know the person and did not make this payment. I am alarmed and need to investigate this further to determine if my card information has been compromised. The charge was not linked to my Facebook account, and additional attempts were made for Google, Square, and a temporary authorization on Facebook, none of which I am familiar with. This unauthorized transaction to Kelsey Jacobson via Facebook occurred on July 25th, [redacted].

I am having a difficult time with a dysfunctional card and lack of customer support. The number provided for assistance is unresponsive, making it impossible for me and two other seniors to address issues with our cards. We are frustrated as the card was intended for online bill payments, but we can't use it and haven't received a permanent card. Even accessing the balance is a challenge, requiring a social security number that the system doesn't recognize. This experience is unacceptable, and I plan to escalate the matter to the appropriate authorities. I feel exploited with the high fees charged on our funds. I will be seeking reimbursement for the stress and costs incurred. This situation has led us to distrust "GoBank" entirely, and we see it as an unreliable institution. We believe we have been subjected to financial exploitation and emotional distress.

My name is Zahir McDonald. I previously mentioned an issue regarding loading $[redacted] onto my card on the 25th or 26th of this month. Someone has accessed my 16-digit card number, changed my information, and locked me out of my card a few days ago. I reported this problem a couple of days ago and was informed that I would receive a reminder email with a phone number in the morning to address the issue, but I have not received any follow-up information. I urgently need my card turned off to protect my funds. Could you please help me by providing assistance in deactivating my current card and obtaining a new one, as well as advising on possible criminal charges related to this fraudulent activity? My card number is [redacted][redacted], and I deposited $[redacted] at a 7-Eleven on Broad St. in Newark, NJ. Thank you for your support.

I experienced an issue at two different gas stations. At the Shell station on Cassat Avenue and Edgewood, I was charged $49.45. The cashier mentioned that there may have been an issue with the pump. Then, I was charged $11 at the 7-Eleven in downtown Jacksonville, Florida. When I tried to use my card at the pump, it directed me to see the cashier. I confirmed with the cashier at Shell that the charge did not go through. The transaction at 7-Eleven was also interrupted by the pump instructing me to see the cashier. I believe this is a simple error that can be resolved without disputing the charges and waiting for a new card. I don't want to go through the hassle of waiting for a new card, but I'm missing $22 from my account due to these issues. I hope we can resolve this quickly. Thank you.

I was charged $49.45 at a Shell gas station for fuel I did not receive and another $11 at 7-Eleven. I would like assistance without disputing the charges since getting a new card would be inconvenient. I rely on this card for gas and daily expenses. I believe this can be easily resolved. Please respond promptly as this situation is affecting my ability to work this week, as this money is crucial for gas. I trust this was an error and not fraud. Your swift assistance in reversing these charges would be greatly appreciated.

My account has been blocked for further review. Customer service put in two separate requests for a call back from corporate. It has been over a week and still no response. This is unacceptable. I have been asked to send a copy of the check I tried to deposit via the mobile app, which I no longer have. I was told it was fraudulent, so I reported it to the police. Please unblock my account as I rely on a monthly electronic deposit to pay my bills. If I can't access my funds, I will take legal action against the bank. I have never experienced such a difficult situation. The customer service representatives seem incompetent, and their English is hard to understand. Please respond to my request promptly.

My name is Donald S. I recently started using GoBank because I am an Uber/Lyft driver. Over 2 weeks ago, I had fraudulent charges on my card. I filed a dispute and a new card was issued. Four days ago, my account was hit for over $[redacted] again. I disputed the new charges. GoBank informed me that a new card is in the mail. When I called today to verify and check on the dispute status, they requested that I mail them a list of information. I was not previously informed about this requirement and I am frustrated by the process. I want my money refunded promptly. It is important to me that I can communicate effectively when resolving this issue. I am very upset about the situation and feel that this process may discourage people from disputing charges. I am determined to see this through to ensure GoBank returns the funds to me.

Yesterday, on August 1st, [redacted], I made two separate payments from my Uber earnings. The first payment was $[redacted].79, and the second was $53.58. Usually, when I transfer money from the Uber app, it reflects in my account immediately without any issues. However, the $[redacted].79 payment appeared as pending and did not show up in my balance, while the $53.58 payment showed up instantly. This morning, August 2nd, I checked the app again. Now, the $[redacted].79 payment is showing as posted, but it still hasn't reflected in my balance. On the other hand, the $53.58 payment is still pending, even though I have had access to that money since yesterday. I'm concerned about not receiving the $[redacted].79 that shows as posted but isn't in my account yet.

Hello, I am an employer who recently experienced a fraudulent direct deposit incident involving a payroll check from Holly Medicinal Services LLC. Someone falsely claimed to be an employee and changed the direct deposit details to a different account with Routing #: [redacted]62 and Account #: [redacted]85. The amount in question is $[redacted].18 deposited on 7/26/19. This incident has prompted me to take action by reaching out to our IT contact to trace the email's IP address and contacting the local authorities in Denver, CO, for guidance on handling this fraud case. I am willing to provide any necessary information to assist in resolving this matter. This is a new experience for me, and I am unsure of the initial steps to take. I have received the bank information for GOBank from our payroll provider, Wurk. Please advise on the necessary actions or if I should involve the local PD in Pasanda. Thank you, Lorie J.

I have been trying to contact you for weeks because my Go Bank card is not activated. Every time I call customer support, it directs me to log in on the GoBank website, but I am unable to do so due to health reasons as a heart patient. Despite multiple attempts, I have been unsuccessful in setting up my card and account. My Uber deposits are going into my bank account directly, making the GoBank card useless. When I applied for the card two months ago, the customer support representative registered the wrong address despite my repeated corrections. It was frustrating to deal with someone who seemed unqualified for the job. After a month, I called again to inquire about my card and found out it was sent to the wrong address. I felt disappointed by the lack of responsibility in verifying account holder addresses. Sadly, my card remains inactive, rendering it worthless. Goodbye, GoBank.

I am experiencing issues with my GoBank card. Despite having funds loaded onto it, I am unable to make purchases as the card shows a payment error. When contacting customer service, the automated system states my card is at the post office ready for delivery, but I have already received and activated my card. I am seeking assistance to resolve this matter promptly as I am unable to get through to a live representative via phone. Kindly contact me at [redacted] at your earliest convenience. Your prompt attention to this issue would be greatly appreciated. Thank you for your assistance. Sincerely, A.C.

I have been unable to reach a person, and this is my second attempt to get help. While trying to activate my new Uber Visa debit card, it keeps stating that my birthday is incorrect. Following the instructions, I re-enter my Social Security number, then my birthday as prompted, but it keeps showing errors. I urgently need assistance with this matter. Jennifer N.