General Motors Customer Service Issues

I am experiencing an ongoing issue with my [redacted] GMC Terrain radio. The radio locks up and does not shut off when I exit the vehicle, causing frustration. Despite multiple visits to the GMC service center since October [redacted], the problem persists. Communication between the technician and service manager has been inconsistent. I have escalated the matter to an executive but have not received a satisfactory resolution. I believe this may fall under the "Lemon" Law. Despite having an assigned case number, I am unable to connect with someone at GMC to address this issue. I am feeling frustrated and would appreciate guidance on how to reach a higher authority within the company to resolve this issue promptly. Case # 9-[redacted], and I was supposed to be contacted by JaKaira, but no one has reached out yet.

When I put my car in drive, it starts in 3rd gear and the check engine light comes on. I have replaced the solenoids, but the issue keeps coming back. Sometimes it resolves itself, but now it's stuck in limp mode. Recently, it started briefly and then died with clicking sounds and erratic gauges. After some struggle, I managed to make it crank, but it won't start. This seems to be a common problem affecting many users, but there is no clear solution yet. I believe GM should have addressed this issue already. I am frustrated with the situation and considering switching to a Ford. Repair costs at the dealership are steep with no guarantee of a fix. It's disappointing that there hasn't been a recall for this issue. The intermittent nature of the problem makes it challenging to diagnose.

Hello, I am Sherron Franklin from Indianapolis, Indiana. Recently retired from the police force, I am looking to purchase a new vehicle. I still own my [redacted] Chevy Trailblazer, which is in pristine condition. I recently test drove the Cadillac XT4 and loved it, but the back seat not reclining slightly makes long rides uncomfortable for me. I've also tested luxury models like the Lexus NX300, Volvo, and Hyundai Tucson, but I prefer General Motors vehicles due to my father's history with Chevrolet. Upon examining the issue, I noticed that the cargo screen holders in the Cadillac XT4 hinder the backseat from reclining. Removing this hard holder and making it a sliding slot could allow for seat adjustment. I acknowledge that this is the first year for the XT4, so I suggest considering this change for the mid-year [redacted] update or as an option for the [redacted] model. Although I'm torn between the Cadillac XT4 and Hyundai Tucson, I lean towards the Cadillac and am open to purchasing a used interim vehicle with better gas mileage while waiting for potential updates based on consumer feedback for the XT4. Thank you for your attention.

A few months back, I visited the dealership to address an issue with my driver's heated seat not warming up properly on the seat part. With the car still under warranty and under 50K miles, the dealership checked it but claimed nothing was wrong. I then received a recall notice from Cadillac regarding the heated seat, which seemed promising. Recently, I returned to the dealership, mentioning the recall to the customer service clerk, Stephanie, who acknowledged the issue with the seat not heating up properly but stated the recall should resolve it. However, upon picking up my car post-recall, the seat remained unchanged. The customer service rep informed me that the recall only involved recoding and suggested contacting GM customer service since the initial visit was within the 50K mile warranty, although it's slightly over that now.

I have been a loyal GM vehicle owner for most of my life. When I turned 50, I bought a brand new GMC Sierra [redacted] SLT premium. Sadly, it turned out to be the worst vehicle I've ever purchased. Even older vehicles with over [redacted] miles drove better than this one. Eventually, I couldn't bring myself to sell it privately due to its poor performance. I had to trade it in for a used 2[redacted] HD just to get rid of it. The constant shaking at 73 mph and bucking at low speeds made me lose all confidence in the [redacted] series pickups. I hope these issues get addressed as they were truly disappointing.

I came across a listing on CarGurus for a new [redacted] Silverado priced at $27,[redacted] from Hertrich Chevrolet in Maryland. Despite initially being told it was a mistake and priced at $35,[redacted], they later called me back agreeing to honor the lower price. After confirming the truck's ID number online, I provided my details and arranged to pick it up the next day, requesting a written quote due to the drive's distance. However, upon following up, I discovered they had removed the ad as well as other trucks from their site. The manager was dismissive, insisting on the higher price. Subsequently, a seller confessed to the error but still wanted to sell the truck at $35,[redacted], offering no resolution for the inconvenience caused. The whole experience felt like a bait-and-switch tactic, leaving me disappointed and skeptical. I believe purchasing a truck should not entail such complexities, especially given my loyalty as a GM enthusiast. The lack of accountability on the dealership's part is disheartening, contrasting with my father's past experience of buying a Chevy truck at a mistakenly low price. The inconsistency and lack of integrity in honoring the offer have left me disenchanted with the whole ordeal.

I am a [redacted] GMC Sierra [redacted] owner with a 5.3L engine and 71,[redacted] miles. I've been experiencing oil pressure problems and have visited Groulx GMC three times for this issue. They have replaced the oil sensor unit, performed an oil change, and changed the filter, but the check engine light keeps coming back on after about 1,[redacted] miles. The service manager, Doug, suggested it might be the oil pump costing $1,[redacted] or the camshaft bearings needing a $2,[redacted] fix. As this truck has been serviced by the dealer since purchase, I believe this issue should be addressed, especially with only 12,[redacted] miles over the 60,[redacted] mile warranty. I am unable to afford these costly repairs and cannot sell or trade in the truck because of this problem. I am hoping GM can assist me so I can continue to be a loyal customer. Thank you, Mark Beaver.

My vehicle has nearly caused me two accidents with my toddler onboard. It randomly revs up to 4-5 rpm and then struggles to go over 15 miles per hour. The erratic behavior of the car has put us at risk. It's a [redacted] terrain that I've leased since November. The dealership has had it for a week but still can't identify the issue. They want me to pick it up, but the safety of my child is my priority. I refuse to take the car back until they can guarantee it's safe to drive. This is a major safety concern that needs urgent attention.

To whom it may concern, My spouse and I own a [redacted] GMC Yukon XL, and we appreciate the car for its style, comfort, design, and performance. Recently, we have encountered multiple quality issues with the vehicle, which is disappointing considering its age and cost. Issues we have faced include the 4-wheel drive locking up, air conditioner failure, sunroof malfunction just [redacted] miles after the warranty expired, rear defroster cable detaching from the glass, occasional radio touch screen failures, and now, the rear entertainment system screen not functioning. We are reaching out in the hopes of resolving these problems with your assistance. We believe that these issues do not align with the quality standards we expected from a car of this caliber, especially one that has been meticulously maintained aside from these defects. We kindly request your support in providing the necessary parts for repairs, as my husband can handle the labor and installation. While we understand our request is unconventional, standing by your product in this manner would solidify our loyalty as customers and prevent us from discouraging others from choosing GMC in the future. Thank you for your time and consideration. We look forward to your response. Sincerely, Tiffany B. [redacted] [redacted]

I am experiencing multiple issues with my [redacted] Chevrolet Silverado, including the radio, Bluetooth, AC condenser, and windshield washer motor. Despite my loyalty to GM trucks, this particular one has been problematic since purchasing it used at 30,[redacted] miles. With various repair issues, including a fuel pump failure, I am considering upgrading to a [redacted] model with GM discounts. I have a long history of driving Chevy trucks for business, including a reliable [redacted] Crew Cab with high mileage. Even though I have struggled with credit, I am interested in the new Chevy Silverado [redacted] Diesel for my business needs, hoping it will be a dependable option compared to past experiences with other truck models. Thank you.

My [redacted] Chevy Equinox LTZ has been consuming an unusual amount of oil and even after the dealer checks, they can't find any issues. Lately, I've been getting engine codes P0175, P0172, and P02135, along with the dash displaying "reduced engine power mode." Despite my consistent maintenance and oil changes, my intake manifold is now saturated with oil, showing signs of blow-by. The dealer mentioned a hidden class action against Chevy, but their advice is to keep an eye on the oil levels. I am unsure how to monitor the oil if it's accumulating in the intake manifold. This unfortunate situation has altered my perception of my Equinox. I am curious about my options moving forward and am hesitant to contact the group leading the class action lawsuit regarding the excessive oil consumption.

I own a [redacted] Captiva and am disappointed that my car's oil consumption issue, resulting from faulty piston rings as per GM's knowledge, was not resolved by the dealer's service department at Mike Savoie in Troy, Michigan. Despite the rings being replaced in [redacted] under warranty following Technical Service Bulletin #13-06-01-003F, the problem persists, leading to the need for a new catalytic converter. Now that my warranty has expired, I implore GM to honor their parts and urge the dealer to acknowledge the past repair's failure. I expect both parties to rectify the oil consumption issue and replace the converter at no cost to me. Despite bringing this matter to GM Customer Service, they have refused to address the oil consumption problem or replace the damaged converter.

I come from a family deeply rooted in GM, with generations of workers and loyal customers. Despite our positive history with GM, I am disheartened by a recent experience. I leased a GMC Terrain in New York, but upon moving to Kansas, I bought a new one at a dealership. Unexpectedly, I received a bill from GM Financial for $[redacted].60, which was never mentioned during the purchase. Despite attempts to resolve this with the salesman and dealership, I have not received a response. While I enjoy the car, I feel misled by the salesperson. I am seeking assistance to address this issue and restore my faith in GM. Thank you.

I bought a [redacted] Buick Verano in August [redacted]. I didn't use the AC much until recently and noticed it has issues - some days it works, some days it doesn't. When I asked the dealership about warranty coverage, they informed me it had expired just two months after I bought the car. Throughout [redacted], I had no AC due to financial constraints preventing me from affording repairs. Additionally, the side detection lights have now failed, potentially costing another $[redacted] for repairs. The car's performance has been disappointing, as I've owned older cars with fewer issues. I am frustrated with these unexpected expenses, totaling over $[redacted] for a car that I believed would not have such problems so soon. This negative experience has made me wary of purchasing another GM vehicle in the future. Any advice would be appreciated. Thank you.

Good afternoon, My name is Rose, and I am facing a problem with my [redacted] Pontiac Vibe. Both inside door handles have dry rotted, causing a safety issue as both the driver's side and passenger side handles have come off. I have contacted various places searching for replacement parts, but have had no luck so far. When I reached out to the service center where I usually bring my car, the mechanic mentioned that this should not have happened. Upon contacting GMC's head office, I was met with an unhelpful response. They claimed it was my problem due to Pontiac being out of business and suggested I either deal with it or buy a new car. This situation has created a safety concern, as now even my driver's window does not work. As a 60-year-old on a fixed income, buying a new car is not a feasible option for me. I am disappointed by the lack of assistance and the rudeness displayed by GMC customer service. I am seeking advice on what steps I can take to address this issue and ensure my vehicle's safety. Thank you, Rose M. [redacted] Wishing you a great week ahead.

I replaced the Fusebox/ECM/TCM harness and engine harness on my [redacted] Chevrolet Kodiak C5500 with a LMM 6.6L Duramax Turbo Diesel engine and Allison [redacted] Transmission due to code P0087. After the replacement, code U0100 showed up, though the check engine light remained off. Despite initial proper driving and shifting, the transmission has now started going into limp mode. Initially, restarting the vehicle or resetting the TCM resolved the issue temporarily, but it would go back into limp mode. The transmission check light on the dash is on, but the check engine light isn't. When attempting to check for codes using the OBD2 datalink connector, only the U0100 code shows, which was there before the limp mode problem. I have checked and replaced solenoids, sensors, and inspected the wiring harness. I am searching for possible causes or a better wiring diagram to troubleshoot this issue further.

I am the owner of a [redacted] Cadillac Escalade. In January [redacted], the dealership replaced the transmission with a 3-year [redacted],[redacted]-mile warranty. Last June, I returned to have the torque converter fixed under warranty. Sadly, in April this year, the same issue resurfaced, though milder. After an initial attempt to resolve it failed, subsequent diagnostic tests at the dealership couldn't find any fault codes. They added a solution but the problem persisted. When I demonstrated the issue, they still couldn't determine the cause. They mentioned the transmission warranty had expired unless it was the torque converter, suggesting I needed a new transmission. Seeking a second opinion, another shop proposed it might be the torque converter or a pre-existing transmission issue. As a single mother of three, affording another transmission at $3,[redacted] is not feasible. I believe something was mishandled from the beginning, leading to this situation post-warranty, and feel the dealership has not adequately addressed the transmission problems. Assistance in resolving this ongoing issue is earnestly sought.

I purchased a [redacted] GMC Denali Truck on 4/29/[redacted]. The dealer informed me that it came with specific tires, but they appear to be mud grip tires instead of the TERRA GRAPPLER G2 NITTO A/T [redacted]/45R22 tires that should be on this model. I'm concerned they may have switched the tires and rims. I'd like to confirm what the factory originally put on the truck before it was delivered to the dealer. The VIN: 1GTP8FED3KZ276399. Another issue I've noticed is that in the rain, the truck tends to pull in the opposite direction of my steering, even with the lane keep assist system turned off. I have an appointment at the dealer on 6/6/19 at 08:00 AM for them to test drive the truck. I've checked other dealerships, and none of the Denali trucks had these tires. I was told that tires and rims shouldn't be swapped between vehicles. I appreciate any help on this matter.

My car broke down in Gainesville, TX, and the dealership initially quoted $[redacted] to fix it. After approving the repair, the final cost increased to $[redacted] due to additional parts. When I picked up the car, it broke down a mile later, requiring a costly engine replacement for $[redacted]. Even after this repair, the car still had issues. I would appreciate a call to further discuss this situation. Chris Cronin

I recently came across several articles discussing the fuel pump issues in Chevy and GMC Duramax diesel trucks from 2[redacted], which has piqued my interest as I own a 2[redacted]HD. A recent article in Trailer Life from May [redacted] mentioned the replacement of the Bosch CP-4.2 injection pump. Even though we don't use the truck often, our warranty and extended warranty will expire before we hit the predicted failure mileage of around 100k, leaving us with a significant repair bill of over $8,[redacted]. I previously owned a [redacted] Duramax that faced a related issue, thankfully covered by an extended warranty. I am eager to find a solution to prevent this potential breakdown in our current truck before it happens, potentially leading to a costly repair and inconvenience on the road. I believe GM should take proactive measures to address this known issue. Thank you for your attention to this matter. Peter R.