General Motors Customer Service Issues

I reached out to David Williams at Heritage GMC in Rome, Georgia over a week ago, and he promised to call me back within an hour. It has now been a week and a half, and I have not heard back from him. Despite speaking with various customer service representatives, including Logan, Ron, Maggie, Lar, Jaha, Ralph (twice), Ozzie, and chatting with Karen online, I have not been able to reach Michelle, the Senior Advisor who was supposed to assist me. Today, on June 11, [redacted], I was informed that Michelle's supervisor, Serena, in Texas, will be contacting me, as she was unaware of the situation. I feel frustrated by the lack of communication and assistance in addressing the issue with the automobile I purchased on April 16, [redacted]. It is disheartening to be misled repeatedly, and I hope to find an honest and reliable person within the company who can help me. I am determined to seek resolution, even if it requires involving the media. Please reach out to me at [redacted] regarding case # 9-[redacted]. Thank you. Imogene B.

I recently purchased a [redacted] 3.8L Camaro, which has been a great car despite needing some repairs. I am aware of several recalls for the car and the engine, particularly addressing an oil leak issue with the [redacted] Series II engine. I am uncertain how to proceed with getting these recalls fixed, as the previous owners neglected this issue. In Florida, where I reside, dealing with financial hardships is challenging, and I rely heavily on my car. I acknowledge that I may not be eligible for the recall repairs as I am not the original owner, but any assistance in resolving this matter would be greatly appreciated.

I have experienced ongoing transmission issues despite having the transmission serviced twice. I reached out to GM last week but received only text messages and no return call. My Silverado is currently at the Canon dealer in Greenwood, MS for servicing. I believe that getting a new transmission with an extended warranty would address these persistent problems. I originally bought the truck online from a certified GM dealer in Missouri, Lowe's Chevrolet. The previous owner used the truck for heavy towing beyond its capacity, which I suspect led to the transmission issues. The dealer provided a Nissan Altima as a rental, but it is not suitable for carrying my work equipment due to its size. This situation has left me with limited options.

I leased a truck and bought extra insurance for the lease turn-in. The front passenger seat stopped working, and the dealer said it was my fault and my responsibility, demanding $[redacted]+ for part and labor replacement. I had already bought the part for $[redacted]+. Is this really my responsibility, especially with the warranty and additional insurance I bought? If it is, this will mark my last GM vehicle after being a loyal customer all my life. Can someone clarify this for me? Thank you.

I recently leased a [redacted] GMC Terrain. Upon cleaning the vehicle the day after getting it, I noticed misaligned joints between the fender and bumper, uneven gaps, and overall poor workmanship. Upon returning to the dealership, they were surprised and hadn't noticed the issue previously. Upon inspection of other new Terrains on the lot, the same shoddy workmanship was evident. My [redacted] Terrain, in contrast, has flawless workmanship. It's disappointing to see American car companies releasing vehicles with these issues in [redacted]. The dealership is addressing the problem, but I felt compelled to reach out to GM as a concerned customer. Needless to say, I am dissatisfied with this situation.

While driving, the Power-Steering assist on my [redacted] Chevy Silverado intermittently stops working, especially at low speeds and when the air conditioner is on. This causes the display monitors and other electrical systems like stabilitrac to go blank, posing a safety issue. The dealership quoted over $[redacted] for repairs, replacing cables and the battery. Despite the similarity to the recall affecting 2[redacted] GM vehicles, my Silverado wasn't included. The dealer insisted I pay for the repair, which I did reluctantly. I seek reimbursement as this seems to be a recurring issue unrelated to vehicle age or mileage. Any assistance in resolving this matter would be appreciated as I aim to remain a satisfied GM customer. Enclosed is the repair receipt dated 7/11/19 and a photo of my VIN for reference. Thank you for your help and understanding. Regards, Ken L. VIN: 1GCVKRECXFZ153044 BLACK [redacted] CHEVROLET SILVERADO

Last December, upon leasing the [redacted] XT5, I began experiencing issues with the Back-Up Camera and Touch Pad on the Navigation Screen. During reverse, the movable yellow backup lines do not always display, occurring 50 to 70% of the time. While using navigation, the touch screen pad remains visible even when not touched, blocking part of the screen about 70% of the time. Despite the dealership's attempt to fix the problems, they persist. Seeking resolution, I left a message for the service representative on 6/18/19 but have not heard back as of now. My main concern is getting both features to function correctly.

Service Request: 9-[redacted] Throughout my 51 years, my family has been loyal to General Motors, with a history at Buick/GM. While I've been happy driving Chevrolets, my experience with my [redacted] Buick Encore has been disappointing. Having spent nearly $2K on repairs after the Powertrain Warranty expired, including an oil leak, catalytic converter, and front stabilizer bar replacements, I feel these issues shouldn't have arisen. It took GM 7 weeks to order parts for my car, which was frustrating. Dealing with GM customer service, particularly Stephanie, was unpleasant. Her delayed response and rudeness were unacceptable. This, along with the ongoing issues, has soured my loyalty to GM. I urge GM to cover the repair costs given the circumstances. I hope to receive a response from someone other than Stephanie. - Laura W. Unhappy Buick Driver

I purchased a leftover [redacted] Malibu Eco in [redacted] and had no issues until this year, [redacted]. Despite the car having just over 40,[redacted] miles, after my recent oil change, I started experiencing multiple problems. Researching online revealed that many other owners are facing the same issues. My car stalls suddenly, and the steering locks up - a dangerous situation that could have had serious consequences. The Eco feature no longer provides the fuel efficiency it did when I first bought the car. I've had to spend a significant amount replacing parts that should have been covered under warranty. I am deeply concerned for my safety and that of others while driving this vehicle, especially with my children on board. It is disappointing to see these complaints going unaddressed, leading me to question recommending your cars to friends and family. I intend to escalate this matter through appropriate channels and urge for a recall to prevent any accidents or injuries. While fixing this issue will cost me over $[redacted], I believe it is necessary for my well-being. Please take this matter seriously, as I have always had positive experiences with your vehicles and services. If you have any updates, you can reach me via email at [redacted] Thank you, Delores O.

I recently purchased a [redacted] Equinox from Apple Automotive Group in York, PA, believing it was a GM certified vehicle based on their advertising. However, upon inspecting the paint at home, I found several spots that seem permanent. When I reached out to the dealership about the GM certified exchange policy, they explained that the SUV is "Apple Certified" and therefore not eligible for a return. I'm frustrated by this distinction and feel misled by their use of the term "certified". I am hoping they will address the paint issue.

I own a [redacted] Acadia Denali with Vin #1GKKVTKD2FJ157712. Recently, I received a recall notice for the side detection computer system, which I had been experiencing issues with. After waiting two months for the part to arrive, my vehicle was finally repaired last week. However, now I am facing a new problem with the service front camera. When I consulted my dealer, I was informed that fixing this issue would cost me around $[redacted], plus an additional $80 diagnostic fee. I'm unsure if the front camera is related to the previously repaired computer system or if it has been recalled for repair as well. It seems coincidental that this problem arose right after the initial repair.

Hello, my name is Agustin. I own a [redacted] Chevy Silverado [redacted] WT with rear-wheel drive, a 6-cylinder 4.3 engine. I bought this truck in June [redacted] from Chevy of Milford, Connecticut. After four years, I've noticed an issue. When I slow down from 40 or 30 to 20 and 10 miles per hour, the downshifting is very hard. I took it to the Chevy dealer in Hamden, Connecticut, earlier this year ([redacted]) for inspection and a road test, but they couldn't find any problems. However, the issue persists. The truck only has 43,[redacted] miles, and it's not even five years old yet, so I believe it might still be covered under warranty. Could someone advise me on what to do next?

I own a [redacted] Chevy Equinox with the VIN 2CNFLEEC7B[redacted]. In [redacted], I noticed a strange noise coming from the car. Upon consulting my son, a mechanic, it was discovered that the oil level was extremely low due to a known oil consumption issue. This problem was addressed by Knoepfler Chevrolet in Sioux City, Iowa with the warranty work documented under R.O.[redacted] on Dec 15. Although happy with this fix, I am now facing a similar situation where I had to add 2 1/2 quarts of oil and my car has [redacted],[redacted] miles on it. Unfortunately, I cannot currently afford a new vehicle and am reaching out for guidance on whether the previous warranty work can be covered again. Instead of contacting Knoepfler immediately, I thought it best to escalate my concerns to the corporate office. I would appreciate prompt advice on how to proceed. Thank you for your attention to this matter. Regards, Vicki V., the original owner.

We recently bought a brand new [redacted] Equinox with VIN No. 3GNAXUEVXKS634740. Our car came with a 7" screen and did not have the OEM navigation unit. We are looking to upgrade it to an 8" screen with navigation. Despite contacting NYE Chevrolet in Oneida, NY, they mentioned that the parts department does not have the unit. Before considering trading in the vehicle for another one, we are curious if it is feasible to convert or if there are alternative vehicle options available. Our current software is IOR, but we are aware of the IOS software as well. We find it frustrating that General Motors does not facilitate such upgrades more seamlessly. Additionally, we are not fans of the Apple iPhone Google Maps connection due to its complexity. Interestingly, our [redacted] Malibu with navigation performs better around Washington, DC, compared to using Google Maps on a cell phone. We prefer the simplicity of OEM navigation systems when seeking guidance. Thank you, Don C.

I own a [redacted] Traverse, and have ongoing problems with the tailgate. Despite the recall, the tailgate still drops suddenly like a guillotine, posing a serious safety risk to my family. The dealer refused to fix it again without charge, claiming it was already repaired during the recall when it was not malfunctioning. I have recorded a video demonstrating the dangerous issue and can share it if needed. Please reach out to me at [redacted] Our case number is 8-[redacted].

I bought a [redacted] Chevy Equinox from Port Lavaca Auto Group. During an oil change at 7K miles, the technician found a serious oil leak covered under warranty. The car was in for repairs at Port Lavaca for 12 to 15 days. Now, I see an oil puddle again, and the car is back at the shop. I believe it's a factory defect. The VIN is 2GNAXKEX4J[redacted]. The Texas Lemon Laws may apply. I reached out on 8-6-19 and am awaiting a call back. I need a reliable car for my 63-year-old self and my disabled veteran husband's medical appointments. I trust Port Lavaca and GM will honor the warranties and Lemon Laws. I hope for resolution or a replacement vehicle. Thank you, Ginger W.

I own a [redacted] Chevy Silverado [redacted] Crew Cab with a rear center sliding power window. The window stop latch recently broke, but the glass is intact. I purchased GM part #[redacted], but it seems to be a two-part item missing the component attached to the glass. I was informed that I need to buy the entire rear window for about $[redacted] to get that missing part. I don't want to replace the window, just need the part I broke. I contacted customer service and got a return form, but I don't want to return the part, I just need the other half of the assembly. Is there a way to acquire just that missing part without buying the whole window? Your assistance in addressing this issue would be greatly appreciated as I believe there should be a way to obtain this specific piece without replacing the entire window.

I am experiencing air conditioning issues with my [redacted] Silverado. About a year ago, a rat damaged some wires in my truck. The dealership repaired the problem, but since then, the air conditioner has been blowing hot air on the passenger side. Despite the dealership resetting the control head and me replacing it as well as the heating/cooling blend door motor on the passenger side, the issue persists. Currently, to get cool air, I have to set the temperature control to heat. When I switch it to cool, it blows hot air. In winter, when I need heat, it blows cold. I have been temporarily fixing it by pulling the air conditioning fuse, but the problem reoccurs. The dealership has not been much help apart from what I have already tried.

I previously reached out but didn't receive the expected call after being given a contact code. I used the code [redacted] or the link provided by GetHuman to wait on hold. I had a conversation with a GM support member regarding my issue. I am looking to meet a GM representative at the local dealership to address a problem involving pictures and information. Despite asking the dealership to notify me when the representative is there, they just provided a phone number. I am in need of assistance locally and want to speak with a GM representative promptly to resolve the issue. Your help in setting up this meeting or having a representative call me would be greatly appreciated. Thank you, Frances Jeanne Maguire.

I recently purchased a [redacted] Chevy Equinox from Lithia Ford of Fresno. I brought it in for transmission issues and an airbag light on July 24th. They had the car until the 31st but couldn't find any problems and didn't fix the airbag light. After going back and test driving with a mechanic on August 8th, they finally understood the issue, and the car has been there since. Two weeks later, they called saying I needed a transmission flush before they could proceed further. Kindly reach out to me at [redacted]. Thank you. - Eric G.