General Motors Customer Service Issues

I scheduled my Chevy Trax for an oil change on 11/26/18 at 8:30 am. I arrived early, at 8 am, hoping for a prompt service and to avoid being late. However, I ended up waiting in the breakroom until 10 am without any progress. When I inquired, the service tech promised to check. Eventually, at 10:10 am, I sought help from the salesman who bought cars from. He quickly resolved the issue, and I left for work. I tried reaching out to Joel DeNooyer, the owner, regarding my dissatisfaction, but I received no response. Although I have been a loyal customer, purchasing multiple vehicles from GM, the recent service experience has left me contemplating taking my business to Ford. Thank you, Stu Williams.

General Motors' decision to discontinue production of six cars has raised concerns among consumers. By focusing solely on SUVs and trucks due to current gas prices, GM might be missing out on potential market share to other manufacturers. If gas prices rise above $3.00, there could be a shift back to smaller vehicles, impacting GM's sales negatively. Affordability is also a key factor, with many customers unable to invest in vehicles priced over $50,[redacted]. As a loyal GM supporter, there are fears that such decisions could have long-term consequences for the company's recovery. It is essential to consider consumer preferences and design innovations that appeal to a wider audience. This message is a plea for senior management to review this strategic shift carefully.

My name is Robert Cook and I am deeply disappointed to hear about the closure of the Warren, Ohio Plant, where my Grandfather Eugene C. Ward and Uncle William C. Ward worked and retired. They were dedicated GM employees who always emphasized buying American-made products. The decision to close the plant while cars are being assembled in Mexico contradicts the values my Grandfather and Uncle stood for. I urge GM to reconsider this move if they want to maintain customer loyalty and profitability. Many, like myself, are considering alternative American-made products due to this decision. Additionally, I have concerns about the design of the [redacted] HD Silverado, as it resembles the unpopular Pontiac Aztek. I hope GM will take these feedback seriously. Sincerely, Robert Cook Fort Walton Beach, FL

I purchased a new '17 Corvette on 11/29/17 from Autonation in Greenacres, FL, which includes two annual maintenance services. I had the first service done at Schumacher Chevrolet in Lake Park, FL in late Nov./early Dec. [redacted]. I recently tried to schedule this year's service at Schumacher for today, Dec. 5. However, when I arrived this morning, the service manager informed me that I had missed the 11/29 deadline and had to pay for the service (under $[redacted]). I was unaware of the deadline and was disappointed that they would not reimburse me or reschedule. I have booked the service elsewhere but wanted to share my experience. Thank you. - Bill D., Juno Beach, FL.

My [redacted] Chevy Equinox is experiencing issues once again. After having it in the shop multiple times shortly after purchasing it a year ago, it seemed to run fine over the summer, but now problems have resurfaced. While driving at 70 mph, it's running at [redacted] RPMs, which seems abnormal to me. The local Chevy dealership mentioned a bulletin from GM stating that this operation is normal, but I find that hard to believe. Just a couple of days ago, it was running at [redacted] RPMs, and now it's at [redacted] RPMs - how is that normal? I'm concerned about the impact on my transmission and fuel efficiency. This experience has left me extremely dissatisfied, and I may not purchase another Chevrolet in the future. This has been the worst vehicle I've ever owned, and it's disappointing to be told this level of performance is normal. Disappointed customer.

The check engine light and service Stability and traction control message appeared on my Cadillac CTS, prompting a visit to Holiday Cadillac in Williamsburg, VA, for repairs. The dealership diagnosed a timing chain replacement was needed, stating that the stability and traction control system was functioning correctly. I am reaching out to General Motors to inquire about possible assistance with the repair cost for my [redacted] Cadillac CTS, VIN# 1G6DP57iV[redacted]86, despite its mileage of [redacted],[redacted] miles. The repair cost of $[redacted].22 has been paid, and the vehicle is now running smoothly. While I appreciate the service from Holiday Cadillac, I am looking for any support GM could offer regarding the repair expenses. Thank you for your time and attention. Best regards, Eugene R. D. [redacted] Barlow Rd. Williamsburg, VA [redacted]

In April [redacted], I brought my Saturn Sky Redline to the dealership for a recall following notification from GM about available parts. The dealership confirmed the need for recall parts, but said they had to order them. After 2 to 3 months, I contacted the dealership to find out the parts had not arrived. Despite their follow-ups for another 2 months, the parts were on backorder. When I reached out to a GM recall number online, I was told to work with the dealership for a resolution. It's concerning that after 9 months, my vehicle still lacks the necessary parts for a safety recall (airbag). This ongoing situation is frustrating, especially when I continue to receive reminders to address the airbag recall. I'm at a loss on how to move forward.

I recently had my [redacted] Acadia's windshield replaced at the dealership due to a water issue. After 13 days, they mentioned the problem was from the windshield replacement, but when the glass shop inspected it, they found no major leaks. They discovered the sunroof was actually leaking, not the windshield. Despite the dealership finding a pinhole, the glass shop's water test showed no leaks from the windshield. I feel frustrated by the lack of acknowledgment and understanding, as I believe there might be a recurring problem with sunroof leaks, as others have experienced similar issues. The service manager is now shifting blame to another company and wanting my insurance to cover the repairs.

I am a retired GM employee who has been a loyal customer for many years. Recently, I encountered a problem with the tires on my [redacted] Acadia lease. Despite regular maintenance and tire rotations every 7,[redacted] miles at Todd Wendell dealership in Davison, MI, the tires needed replacement at 29,[redacted] miles. This unexpected expense before a trip to Florida was both surprising and disappointing. I have never faced such an issue with previous leases and always maintained my vehicles well. Sadly, I had to purchase new tires to ensure safety, an expense I had not planned for during the holiday season. I tried addressing this with the dealership, but the tire wear was evident, leaving me no choice. I can provide further details if needed, including service records and purchase receipts. I hope to receive a response to this unfortunate situation soon. Thank you, Don and Barb Salter. [redacted]

I noticed a consistent issue with the sheet metal on both a new [redacted] SS Camaro in SC and one in NC. There seems to be a poorly shaped radius on the rear wheel wield area of the rear quarter panel. The defect is more noticeable on the driver's side but exists on both sides. It appears to be where the metal was bent, possibly during the manufacturing process. I recently sold my [redacted] SS with low mileage to upgrade, but I'm hesitant due to this manufacturing flaw. I urge the company to address this issue as soon as possible, as it affects the overall appearance of an otherwise fantastic car. Other [redacted] Camaros at the dealership also displayed the same problem. It's important for this issue to be resolved promptly to maintain the reputation of the vehicle among enthusiasts and buyers.

My daughter drives a [redacted] Buick Encore that she bought brand new. During an oil change appointment on Thursday, they recommended a 45,[redacted]-mile inspection costing over $[redacted]. I've owned new General Motors cars, but have never faced this costly inspection. Unfortunately, she couldn't afford it, so she declined. I'm concerned about the warranty if she doesn't have it done. She doesn't have internet access, so I'm reaching out on her behalf. This situation is frustrating. I've been faithful to GM since [redacted], but recent events are making me reconsider getting a new car. Thank you.

I am facing a serious and unsafe issue with my [redacted] HHR. Recently, the power steering failed while I was driving, leading to a near accident and injury. Additionally, I have lost functionality in the heating, air conditioning, windshield wipers, and the steering wheel INFO CENTER. I am concerned that these problems might be related to a recall on this vehicle. Safety is my priority, and I believe these issues should be resolved without cost to me. It appears that others are experiencing similar problems with different models as well. I urge you to reach out to me promptly to address these critical issues. The nearest dealership to me is Don Franklin Chevrolet in Somerset KY. I appreciate your urgent attention to this matter. Best regards, Carol LeBlanc 70 Oak Meadow Drive Somerset KY [redacted] VIN 3GNBAAFWOBS537459

I purchased a [redacted] Buick Cascada back in January [redacted]. Since then, whenever I encounter bumps or holes, there is a loud bang that sounds concerning. I always do my maintenance at John Vance in Guthrie, OK. Another dealer confirmed that the noise might be due to the low profile tires and sport suspension, without examining it further unless I pay $[redacted]. Considering the price I paid, I am surprised that GM would allow this issue. Despite being under warranty, I am hesitant to drive the car. I am seeking a technician who can inspect it without additional charges. I am not satisfied with the service at John Vance and Ponca City. I heard there is a dealer in Enid, OK. The noise is alarming, and it startles the passengers. I had other cars with similar features, and they didn't make such loud noises. The road noise from the tires is also quite noticeable. I am frustrated and expect this issue to be resolved promptly under the warranty. I will contact the manufacturer if necessary. Thank you.

I recently discovered a serious issue with my H3 [redacted] when I brought it to the garage due to a strange noise. To my surprise, they found that my rear suspension is in very poor condition and advised me not to drive it further as it is extremely dangerous. It's alarming to think what could have happened, especially since I transport Military dogs. I recall my mechanic suggesting an undercarriage spray during the last service, but nothing hazardous was mentioned then. Despite the beauty of my truck, safety is my top priority. Sherri.

My fiancé, unfortunately, passed away, but he has a [redacted] Trax lease with you. I am interested in continuing the payments and taking over the remaining contract as I love the car and want to keep it rather than it sitting in a lot. I have received unhelpful responses from your customer service, and I am disappointed. I hope someone can assist me in finishing his lease by continuing the payments. I prefer a phone call, my number is [redacted]. Thank you.

My wife and I have a long history of purchasing and leasing GM vehicles, having had over 16 new GM vehicles in the past. Our [redacted] Buick Enclave lease ends on May 27, [redacted], with only 3 remaining payments, due on April 27, [redacted]. We always benefit from GM loyalty credits and have utilized GM lease pull ahead programs in the past. We are interested in leasing a [redacted] GMC Acadia Denali AWD at Balise Chevrolet Buick/GMC in Springfield, MA. However, we are disappointed to learn that there is no current pull ahead offer for us, despite being on the pull ahead manifest. We have been loyal GM customers for over 35 years and believe we deserve better treatment. Before exploring other options outside of GM, we hope to resolve this issue promptly. Please contact me at the email provided or at [redacted] to discuss this matter further. Best regards, John & Diane Kokofski.

I purchased a [redacted] Yukon Denali XL from Hurd GMC but have been experiencing issues since the motor seized in October [redacted] due to a broken valve spring at 68,[redacted] miles. Despite multiple visits to the GM dealer, specifically Hurd GMC, for repairs, the vehicle still has unresolved issues. Continuously displaying a P0300 code indicating misfiring in the 4th cylinder, and experiencing harsh shifting in the transmission, the vehicle is not operating correctly. The dealer claims GM will not cover the repairs. As I rely on this car for my transportation business, with frequent highway trips, the consistent performance issues are concerning. Even after several trips from Rhode Island to NYC with passengers complaining about the vehicle's condition, the dealer has not resolved the issues, ignoring the check engine light and advising me to keep driving. The vehicle has a full [redacted],[redacted]-mile warranty, but I am struggling to get it properly repaired. Another GM dealer refused to work on it, suspecting dealer error. I am seeking guidance on how to address this frustrating situation. Thank you, Alfred Saccoccia.

Hello, I want to share my frustration regarding the purchase of a [redacted] CK25[redacted]HD Truck from Northern Comfort Inc. in Mankato, MN. Despite paying for it in late December, my truck has been stuck in Flint, Michigan for 2 months now. The delay has cost me over $2,[redacted] in repairs on my current truck, and the uncertainty is affecting trades and plow installations. My dealership, Mankato Motors, represented by Salesperson Jesse Severson, has been supportive, but I am eager to have my truck delivered promptly. As a loyal owner of 19 Chevy trucks, this experience has been both costly and exasperating. I urge for a swift resolution and the immediate shipment of my truck to Minnesota. The order number is WNPFMC, and the last 8 digits of the VIN are KF193032. Your prompt attention to this matter is greatly appreciated. Greg

I am writing to address an issue I have encountered with my Chevrolet Suburban purchased from Jet Chevrolet. My Chevy, which I bought in [redacted], recently required significant repairs, including a new engine. Despite the costly repair work, after just over three years of use, the engine developed a head gasket issue. I brought the car to Jet Chevrolet, where it was determined that the engine was out of warranty by only five days, leaving me disappointed and concerned. As a loyal Chevrolet customer, I have invested over $10,[redacted] in repairs at this dealership in recent years. I had faith in the quality of Chevrolet's workmanship and expected better support regarding this unexpected engine problem. I am now seeking assistance from Mr. Jim Johnson and Mr. Dan Johnson to honor the warranty on the engine installation. Our Suburban is currently parked due to the unresolved issue, and we await a response to our request. Thank you for your attention to this matter. Sincerely, E.N. [redacted] [redacted]

My husband and I bought a [redacted] GMC Denali almost a year ago. Recently, we noticed that the vehicle experiences a sudden forward jerk when coming to a stop, making it feel like we have been rear-ended. This experience is unsettling and we inquired at the dealership, but were informed that it is considered normal, which does not seem right to us. We are concerned about this issue and wonder if there is a recall for it or if others have reported similar problems. We are satisfied with the truck overall, but this recurring incident is troublesome. We would appreciate any information or possible solution to address this issue. Thank you, R. and M. Nichelson