General Motors Customer Service Issues

We purchased a new Equinox AWD 4DR Premier on October 6th. We completed the paperwork before viewing the car. Upon inspection, my husband noticed incomplete paint on the driver's side frame. The salesperson initially claimed it was rubber, but later acknowledged the missing paint. We scheduled an appointment for October 15th at 7 am for maintenance to address it. After 4 hours, they informed us they needed us to show them the issue in person, even though the salesperson had taken a picture. Eventually, maintenance confirmed the missing paint, but stated they needed GM's guidance. They mentioned taking out the entire door for extensive repainting, making it seem like we were involved in an accident. Despite our concerns, the salesperson returned saying there was nothing they could do for us. We are disappointed to have a new $40,[redacted] car with damage and no resolution offered.

After my headlights flashed at an illuminated interstate road sign, my bright lights turned on and off intermittently, repeating at each new sign. I took it to the dealership, but they only checked for a code, claiming there was no bulletin addressing the issue. I also have a problem with the radio producing only bass sounds, which no one seems able to fix. Additionally, there's a damaged door panel on the driver's side. Having spent $72,[redacted] on this vehicle just 5 months ago, I am extremely frustrated. Dealerships seem dismissive just because there's no official bulletin on these problems. If I get a ticket for using bright lights inappropriately, I plan to take it back to the dealership.

I recently brought my [redacted] Chevrolet Cruze to Mike's Reed dealership in Hinesville, Georgia due to a rough idle. Upon inspection, the service tech informed me that my window was now not functioning correctly and that I would be responsible for the cost of the repair. I am frustrated because my window was working fine before I brought the car in, and I did not authorize any window work. Additionally, earlier this year, I spent a significant amount on repairs and now I am facing an unexpected $1,[redacted] bill for an oil pan leak. Considering my car is only four years old and had minimal use when I bought it, these repeated issues are concerning. I am feeling quite upset about this situation.

I have a [redacted] GMC GMC motor [redacted] that was rebuilt by a local speed shop and installed in a [redacted] Ford Coupe Street Rod. The engine is experiencing internal blow-by and excessive crankcase pressure despite various attempts to fix it. I suspect bad rings are causing the issue, but I want to explore other potential causes before resorting to more band-aid solutions. I am currently trying to install an adjustable PCV valve for a second time, following incorrect instructions during the first attempt. Both speed shops replaced nearly all parts, including new rings, reconditioned heads, and replaced valve guides. The motor has a COMP CAM BIG MUTHA THUMPER CAM/LIFTER KIT, making approximately [redacted] HP. During a trip, the engine used over a quart of oil in less than [redacted] miles and developed leaks at the oil pan gasket. I am seeking help in identifying the root cause of the blow-by issue to address it effectively.

I am experiencing recurring issues with my Display Screen and Radio in my vehicle as it intermittently blanks out and freezes or resets, despite the components being replaced by the dealership. The problem occurs both when starting the car and during driving. I initially brought my car to Wolfchase dealership in Bartlett, TN in [redacted], where Service Advisor Austin Warrington assisted me. The dealership has been unable to identify the root cause of the problem and has escalated the issue to the manufacturer. I have lodged a complaint with the NHTSA after discovering other owners facing similar issues. This problem affects the functionality of the Navigational System, Bluetooth, and Radio when the screen blanks out. I am urging General Motors Corporation's Quality Control or Engineering Department to look into this matter. A potential recall might be necessary. Sincerely, B. Thompson

I have my car financed through ALLY. I have attempted numerous times to make my car payment with my credit card. Even though the funds are available, ALLY repeatedly claims the card has been declined. They are also running it through Western Union, which seems to be causing issues. After contacting my credit card company, they suggested I keep them on speaker phone while calling ALLY to hear the conversation when I try to make the payment. My credit card company noted that ALLY is processing the payment as a debit card instead of a credit card. Despite this, ALLY keeps stating the payment is declined. The credit card company mentioned they will investigate the matter. I have made several unsuccessful attempts today; the payment won't go through with ALLY or directly with Western Union. My credit card only permits a $50.00 cash withdrawal, yet the transactions still show up as debit card attempts.

In [redacted], I encountered an issue with my GMC Canyon involving a leaking left rear axle seal that caused the brakes to stick. Despite my busy schedule, I entrusted the repair to Vestal GMC. The repair procedure included removing the rear cover to replace the axle shaft and the seals on both sides, as a precaution with just 68,[redacted] miles on my truck. I opted to supply new Timken bearings, seals, and Mobil 1 gear lube due to my employment at Factory Motor Parts in Kernersville, N.C. Recently, on 10/25/[redacted], I revisited the dealership due to the brakes sticking again, only to discover a leak in the right rear. Unfortunately, since I provided the parts, the dealership won't cover any warranty on the repair work. I was shocked to be charged $[redacted].95 for labor in addition to the parts. The dealership also mentioned they replaced a sensor (#[redacted]1) unrelated to the issue, potentially causing the problem themselves. Despite my efforts to expedite the process by supplying quality parts, I learned that future work on my truck will be sought elsewhere, perhaps even considering a new Ford F150. If further details are required, you can reach me at [redacted]. Thank you.

My name is Georgianna G., formerly Bloom. I own a [redacted] Chevy Sonic with a history at Prime Chevrolet of Hyannis, MA (previously Beard Chevrolet). My car has had two transmission failures, both covered by warranty but causing me to spend on rentals during diagnostics. In April, the first transmission failed, and I already received reimbursement for that rental. The recent issue on 09/25 cost me $[redacted].57 in rental fees. Firstly, a $[redacted].82 rental was needed for the 9-day diagnosis period. I believe the new manager, Frank, has sent the rental receipt to GM for reimbursement. Secondly, after the repair, my car broke down again and had to be fixed over the weekend of 10/20, leaving me carless. Paul called on Monday 10/22 to say it was ready, but I was already on a pre-planned trip to NY and had to rent another car for $[redacted].75, which I also seek reimbursement for. I need approval from GM to submit the second receipt to the dealership for a total reimbursement request of $[redacted].53. The frequent transmission issues and the oversight causing post-repair breakdowns are frustrating and costly.

I have a 3-year-old truck that I bought brand new with 40,[redacted] miles. Recently, I discovered water on the driver's side floorboard. After researching online, I found out that other customers have experienced the same issue. I took my $52,[redacted] truck, on which I still owe $35,[redacted], to the dealership where I bought it. They claim the problem is with the windshield and want to charge me $[redacted] for a replacement. However, I believe the water could be seeping in from the warped plastic cowl near the windshield. I've never faced this kind of issue with any of my previous vehicles and expect better quality from a factory-installed part on a relatively new truck. I'm a fan of your vehicles and have never encountered such a problem before. I hope we can find a solution to this issue. Sincerely, M. Vinson

Hello, I hope you are having a good day. Last Wednesday evening, on 10/31/18, I entered into a lease agreement for a brand new [redacted] Buick Enclave with the premium Avenir package, directly through Jim Curley Buick, GMC in Lakewood, NJ, [redacted]. Unfortunately, upon driving the car for the first time, I discovered a concerning infestation of bugs and ants within the vehicle. Given the high value of the car ($62,[redacted]), this situation is extremely unpleasant. I promptly returned the car to the dealership on Friday morning, 11/2/18, and they assured me they would address the issue by cleaning the car. However, I find the situation revolting and unsettling. While I am committed to staying with Buick, I am insistent on receiving a replacement Buick Enclave, as I feel this is only fair under the circumstances. It is challenging for me to contemplate enduring another 39 months in a vehicle where I feel uncomfortable and plagued by pests each time I enter it. Thank you for your attention to this matter.

I would like to address an issue with my [redacted] SAAB 9-3. I own multiple Saabs and other GM vehicles. A while back, I had my [redacted] SAAB 9-3's airbag replaced at a certified service dealer in Cincinnati. The service manager found two broken front springs during the service, which were replaced under a recall or warranty. When I traded the [redacted] model for a [redacted] one, the same issue occurred during an airbag replacement at a Cincinnati dealer. The service manager found two broken front springs again but this time informed me they weren’t covered under a recall or warranty. I believe there may be a design or material defect causing the premature failure of these springs in both models. As an owner of multiple GM products with a positive history with your service centers, I’m disappointed that the cost of replacing the faulty springs in my [redacted] SAAB 9-3 is not being covered as it should be. I hope to receive a response soon. Regards, Scott C. [redacted] Beechknoll Pt Centerville, OH [redacted] [redacted]

I had requested service at Richard Kay located at [redacted] Pearman Dairy Rd. I arrived for my appointment at 08:30 and departed at 13:22. Unfortunately, I did not receive any information regarding the repairs on my [redacted] Malibu LT. When I inquired about the status of my car, I was informed that someone had come looking for me while I was in the restroom. I want to note the arrival and departure times. The attendant who helped me, Mr. Cornelius Bonner, was very pleasant. I had requested repairs for the front splash skid plate, putting the driver's door back on track (the door lock actuator had already been repaired), and replacing the headlight on the driver's side low beam. I would have appreciated being informed about the correct cost of each service well in advance. One service listed on the worksheet was not requested by me. Upon seeking estimates from another Chevrolet dealership, I received different pricing. Additionally, I was charged $[redacted].00 for the estimate on repairs. I would like clarification on whether I will receive credit for this service as I had to wait for 5 hours. Thank you. - Carol C. Huff

I have a [redacted] Chevy work van with a new rebuilt GM motor installed on 4/25/18 at Jones Chevrolet in Humboldt, Tennessee. The engine is consuming oil, and I am displeased with Jones Chevrolet's service. They reused my old spark plug wires with high mileage on the new engine, and even when they claimed to replace one wire under warranty, it was wrapped with duct tape. I took the van to Serra Chevrolet in Jackson to have new plugs and wires installed for an extra $[redacted]. Since then, the motor continues to use about a quart of oil every [redacted] miles. Serra Chevrolet mentioned General Motors would not cover all the costs, insisting I return to Jones for a resolution. I'm frustrated with the lack of assistance from Serra Chevrolet in Jackson, particularly from Sam Hammidy, who refused to help further.

Hello, my name is Wayne K Riden. Recently, my wife purchased a brand-new Pontiac G-5. She had been hearing a grinding noise in the steering column, which I initially didn't notice. After taking it to Calkins for inspection and then to another mechanic, they both confirmed that everything was fine except for the steering column, which was on the verge of breaking. This was concerning as driving with a compromised steering column could lead to losing control of the vehicle, resulting in a potentially tragic accident. When I confronted Calkins about this, they seemed to imply that if we had bought a Yukon instead, it would have been a safer choice, which I found unacceptable. I believe Calkins in Bernham, PA, should ensure their vehicles are thoroughly inspected before selling them. Upon trying to get a third inspection, we were denied, which added to our concerns. I would appreciate it if someone could contact me regarding this matter. Thank you for your prompt attention. Wayne K Riden.

Hello, I own a [redacted] Chevy Trax that is still under warranty. Recently, my car wouldn't start - when I turned the key, it made a clicking sound. Although the interior lights and radio still worked, roadside assistance attempted to jump-start the battery with no success. The dealer has now informed me that it's not an issue with the starter or battery but rather with the gas line being contaminated. The night my car failed to start, I filled up with Shell gas. I have never experienced this problem before with my new vehicle, and I believe it should be covered by my warranty rather than me having to pay for it. I am seeking assistance and clarification on this matter.

I brought my [redacted] Cruze to Hubner's in Carrollton for repairs. They have had it in five times under warranty with 80,[redacted] miles. The engine sounds like it's about to fail initially, then runs smoothly after a few minutes. The car isn't safe to drive, and they keep delaying the repairs. We purchased an extended warranty and expect it to cover the necessary fixes. We've been loyal Chevy customers, but considering switching due to this poor service experience. Thank you. Sincerely, Pat W.

I recently brought my [redacted] Chevy Equinox to Morristown Chevy dealership in Tennessee due to long cranking issues. They diagnosed it with needing a fuel pump replacement. After the change, my mileage dropped significantly from [redacted] to only [redacted] miles per tank. I have returned multiple times for the same issue with no resolution despite their attempts. Additionally, I encountered problems with the heat and the driver's side window not functioning correctly. Even though they addressed the issues, my heat stopped working after they worked on it, and I had to go back for a fix. During my visit, the service manager, Mike, acted inappropriately by bringing out and mishandling a gun in the workplace, which was concerning and unprofessional. Consequently, I have decided to seek service for my vehicle elsewhere going forward.

Dear Sir/Madam, Hello, I hope this message finds you well. I have an inquiry. I would like to see if General Motors would be interested in donating old, used, or new vans to local churches, schools, and similar organizations. By making this donation, your company would be providing a valuable service to the community. Whether it's big vans, shuttle vans, or any other type of transportation, your contribution would make a significant difference. Thank you for your time. I apologize if my request offends anyone. I sincerely hope that your company will consider my proposal. Best regards, Andrea H. Niagara Falls, NY, [redacted]

I have experienced amazing support from GM even with small parts like electrical crickets sent for free that still work. I believe in the potential of the company but feel that there should be more focus on customer feedback and product improvements. It's time for GM to think outside the box and involve dedicated team members in decision-making. The future of GM could be brighter with changes that prioritize customer satisfaction and meaningful innovation. I urge employees to voice their ideas and help shape the company into a more powerful and respected entity in the industry. Let's work together as One Team to bring GM to the forefront of excellence. Keith D., One Team Leader

I am Rob A., a long-time GM customer at 59 years old. Throughout my life, I have been loyal to GM, buying new cars and trucks regularly. Learning about the plant closures has deeply saddened me. GM has played a significant role in my family's life, and the decision not only disappoints me but also feels like a betrayal. It's disheartening to see plants being shut down and moved overseas, especially after the American people supported GM during tough times. The fact that the company received $70 million in grants adds to my frustration. I doubt my message will have an impact, but I felt the need to express my concerns. Regrettably, I will be considering Ford or Chrysler for my next purchase. It's a somber realization.